10 City Of Wolverhampton Council jobs in Wolverhampton

Client Support Manager - Procurement / Public Sector Engagement

Midlands region

£54,000 + Car Allowance £740 + 22% Pension + 44 Days Holiday + Hybrid Working + Career Development + 00 Wellness Allowance

Do you have experience in client engagement, account management, business development or sales for or within the public sector?

Would you like to step into a people-focused role where you'll become .

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Business Development Managers and Business Development Directors - IT Managed Services and Solutions, Cloud, SaaS, Public Sector. New Business Role.

Reports to Birmingham Office. Remote plus anchor days. To suit candidate living in England with good motorway access to London, Birmingham, Manchester for anchor days.

Must have ILR or be UK or European Citizen with at least part settled status.

Circa 60-90K depending on experience and seniority + Car + Uncapped Commission + Package

Job Description

Applause IT are working with a large well established IT Technology client with a wide product portfolio, looking for a driven and results-oriented Business Development Managers and Business Development Directors to join a fast-growing Public Sector sales team at one of the UK's leading managed service providers. This role is net new business focused , making it perfect for a motivated sales professional with a background in technology solutions and a solid understanding of use of public sector procurement frameworks.

This is a remote-first role, giving you the flexibility to work from home while being supported by a collaborative, high-performing team. You'll take full ownership of identifying and closing new opportunities, managing your own pipeline, and shaping go-to-market strategies across a defined product and vertical focus.

Key Responsibilities:

• Generate new business within the public sector across targeted accounts.
• Develop and manage a day success plan to drive your pipeline growth.
• Own a rolling list of 100 named target accounts in your vertical and product focus.
• Lead sales activities using HubSpot including pipeline forecasting, campaign execution, and CRM admin.
• Work with internal teams to co-create joint campaigns and go-to-market strategies.
• Design and deliver marketing-led initiatives such as webinars, roundtables, and industry events.
• Build early-stage opportunities by engaging decision-makers and aligning solutions with key sector needs.
• Navigate public sector frameworks and governance, clearly positioning service differentiators.
• Become a subject matter expert in a chosen specialism (e.g. Cybersecurity, Cloud, Unified Comms etc).

What We're Looking For (in multiple hires) :

• Proven success in new business sales , ideally within the IT, cloud, comms, or cybersecurity space.
• Strong knowledge of public sector frameworks (e.g. RM6116 NS3, RM6100 TS3, YPO, G-Cloud).
• Proficiency with tools like Sales Navigator, Cognism , and HubSpot .
• Experience creating and executing marketing campaigns and events aligned to technology offerings.
• Excellent bid writing skills , able to create persuasive proposals independently.
• Strong organisational skills with the ability to manage complex sales cycles.
• Specialism in winning new business from any and all of these areas: NHS, Central Government, Police, Blue Light, Local Government.

What's On Offer:

• Highly Competitive Basic and Commission Plan + Car + Package
• Remote-first working with flexible hybrid options.
• 25 days holiday , increasing annually to 28 days.
• Private medical insurance , discounted health plans, and virtual GP access.
• Comprehensive health & well being programme , supported by a dedicated internal well being team.
• Eye care support and an employee assistance programme.
• A progressive, high-performance culture that supports career development.

If you're a strategic thinker with a passion for creating new business opportunities and building long-term client relationships in the public sector, we'd love to hear from you.

Apply now to take the next step in your career with one of the UK's largest managed service providers.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

 Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Sales Director – Local Government at Civica

We’re seeking a dynamic and experienced Second-Line Sales Leader with expertise in Local Government to lead and develop a team of first-line sales managers. This role is pivotal in driving strategic growth across our Public Sector portfolio, with a particular focus on navigating complex change, delivering through others, and exceeding revenue targets in a rapidly evolving environment.

You’ll bring a strong understanding of the Local Government landscape including its commercial drivers, procurement frameworks, and transformation agendas and use that insight to shape and execute high-impact sales strategies. This is a hands-on leadership role, requiring a balance of strategic thinking, operational execution, and people development.

Why you will do to be successful in this role:

Key Responsibilities

• Lead, coach, and develop a team of first-line sales managers, ensuring consistent delivery through high-performing leaders
• Drive commercial success across the Local Government portfolio, identifying and converting strategic opportunities within a complex and evolving market
• Translate business objectives into actionable sales plans, ensuring alignment across regions, product lines, and customer segments
• Deliver against revenue and growth metrics, consistently exceeding targets through disciplined pipeline management and strategic account development
• Navigate and manage significant change, including mergers, restructures, and shifts in market dynamics, while maintaining team engagement and performance
• Champion innovation and agility, embracing new ideas and ensuring rapid execution and implementation across the sales function
• Collaborate cross-functionally with Product, Marketing, Finance, and Delivery teams to ensure seamless go-to-market execution and customer success
• Monitor performance metrics, coach for improvement, and foster a culture of accountability, growth, and continuous learning

Requirements

• Proven experience in second-line sales leadership, managing managers and delivering results through others

• Deep understanding of the Local Government sectorwithin a SaaS or technology-led environment, including commercial models, procurement processes, and transformation priorities
• Demonstrated success in leading teams through rapid change, with the ability to execute and embed new strategies at pace
• Strong track record of exceeding revenue targets and driving growth across complex public sector portfolios
• Excellent leadership, coaching, and stakeholder management skills, with the ability to influence at all levels
• Strategic mindset with operational discipline, able to balance long-term vision with short-term delivery

 We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

Pension Contributions – 5% employer match to support your future.
Income Protection – Up to 75% salary cover for long-term illness.
Life Assurance – 4x salary tax-free lump sum.
Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

Private Medical Insurance – Fast access to private healthcare.
Health Cash Plan – Claim back physio, therapies & more.
Dental Insurance – Cover for routine & emergency care.
Affinity Groups – Join employee-led communities.
Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica.

As a Project Manager, you’ll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget, and to a high standard of quality. You’ll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience.

This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica’s project management team. You’ll also support and mentor junior colleagues, role modelling best practice and raising standards across the team.

Key responsibilities

• Deliver software and/or infrastructure projects on time, within budget, and to Civica’s Project Management methodology.
• Plan and control projects, including risk analysis, change control, contingency planning, and financial oversight.
• Direct and motivate project teams, co-ordinate resources, and lead key workshops (scoping, kick-off, and review meetings).
• Produce and maintain project plans in Microsoft Project, along with weekly status reports.
• Act as the first point of contact for project queries, ensuring strong communication with customers and internal teams.
• Support customers in preparing for testing and training.
• Drive continuous improvement and champion governance policies (PPM) within Civica.

Requirements

• Experience as a Project Manager delivering software solutions.
• Local Government sector knowledge/experience is highly desirable.
• Strong communication skills, with the ability to present confidently and lead customer workshops.
• PRINCE2 Practitioner qualification.
• Strong commercial awareness and ability to manage expectations in an IT project environment.
• Proficiency in Microsoft Office suite, including Word, Excel, PowerPoint, and Microsoft Project.
• Full UK driving licence and ability to travel as required.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

 Time Off & Work-Life Balance 

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! 
Days of Difference – Up to 3 extra days off for volunteering. 

Financial Well-being & Security 

Pension Contributions – 5% employer match to support your future. 
Income Protection – Up to 75% salary cover for long-term illness. 
Life Assurance – 4x salary tax-free lump sum. 
Critical Illness Cover – £25,000 lump sum (extendable to dependents). 

Health & Perks 

Private Medical Insurance – Fast access to private healthcare. 
Health Cash Plan – Claim back physio, therapies & more. 
Dental Insurance – Cover for routine & emergency care. 
Affinity Groups – Join employee-led communities. 
Bounty Bonus – Refer a friend & get rewarded. 

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. 

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. 

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you. 

• Develop and implement integrated public relations strategies to support company objectives.
• Cultivate and maintain strong relationships with journalists, editors, bloggers, and industry influencers.
• Write and distribute press releases, media alerts, and other PR materials.
• Secure positive media coverage in relevant print, online, and broadcast outlets.
• Manage the company's social media presence and engage with online communities.
• Develop and execute crisis communication plans.
• Organize press conferences, media briefings, and other PR events.
• Monitor media coverage and industry trends, providing regular reports to management.
• Collaborate with internal teams (marketing, product, leadership) to ensure consistent messaging.
• Identify thought leadership opportunities for company executives.
• Manage external PR agencies and freelancers as needed.

• Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
• Minimum of 5 years of experience in public relations, preferably within the technology sector or for a technology-focused agency.
• Proven success in securing media placements and managing media relations.
• Excellent written and verbal communication skills, with a talent for crafting compelling narratives.
• Strong understanding of media landscape, current events, and industry trends.
• Experience in developing and executing PR strategies and campaigns.
• Proficiency in media monitoring and analysis tools.
• Ability to work independently and manage multiple projects simultaneously.
• Strong interpersonal skills and the ability to build rapport with diverse stakeholders.
• Experience with social media management and digital PR is a plus.

• Develop and execute comprehensive PR strategies aligned with client business objectives in the technology sector.
• Build and maintain strong relationships with key media contacts, journalists, bloggers, and influencers across tech and business publications.
• Proactively identify and pitch compelling story angles to secure positive media coverage in target outlets.
• Manage all aspects of media relations, including press release drafting, media kit development, and interview coordination.
• Monitor media coverage and industry trends, providing insightful analysis and reporting to clients.
• Develop and implement crisis communication plans and provide support during sensitive situations.
• Oversee the creation of high-quality communication materials, including speeches, presentations, and social media content.
• Collaborate closely with internal teams (e.g., digital marketing, content) to ensure integrated communication campaigns.
• Advise senior client stakeholders on PR strategy, messaging, and potential reputational risks.
• Manage budgets for PR campaigns and track ROI.
• Organize and manage press events, product launches, and media briefings.
• Contribute to new business pitches and client acquisition efforts.
• Mentor and guide junior members of the PR team.

• Minimum of 5 years of progressive experience in public relations, with a significant focus on the technology sector.
• Proven success in developing and executing strategic PR campaigns that deliver measurable results.
• Extensive network of contacts within the UK tech and business media.
• Exceptional written and verbal communication skills, with a talent for crafting compelling narratives.
• Strong understanding of the technology landscape, including emerging trends and key players.
• Demonstrated experience in crisis communications and reputation management.
• Proficiency in using media monitoring and PR distribution tools.
• Excellent project management and organizational skills.
• Ability to work effectively under pressure and meet tight deadlines.
• A strategic mindset with strong analytical and problem-solving abilities.
• Bachelor's degree in Public Relations, Communications, Marketing, Journalism, or a related field.
• Experience in agency or in-house roles managing multiple technology clients is essential.

• Develop and implement innovative PR campaigns to support product launches, corporate announcements, and thought leadership initiatives.
• Cultivate and maintain strong relationships with key media contacts, journalists, bloggers, and influencers within the technology space.
• Write and edit compelling press releases, media advisories, talking points, speeches, and other PR materials.
• Proactively pitch stories and secure positive media coverage across relevant national and international outlets.
• Manage crisis communications and provide strategic counsel during sensitive situations.
• Monitor media coverage and industry trends, providing regular reports on PR performance and insights.
• Collaborate closely with marketing, social media, and content teams to ensure integrated communication efforts.
• Organize and manage press conferences, media events, and other PR-related activities.
• Identify and leverage opportunities for executive profiling and expert commentary.
• Stay abreast of emerging technologies and their potential impact on our client's narrative.
• Manage the PR budget effectively and track ROI for campaign activities.

• Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field. A Master's degree is a plus.
• Proven experience (minimum 5-7 years) in public relations, preferably within the technology industry or agency setting with tech clients.
• Demonstrated success in developing and executing PR strategies that achieve measurable results.
• Exceptional writing, editing, and storytelling skills, with a keen eye for detail.
• Strong media relations expertise, with a rolodex of established contacts.
• Excellent verbal communication and presentation skills.
• Experience with media monitoring tools and PR reporting.
• Ability to think strategically and act tactically in a fast-paced environment.
• Proficiency in managing multiple projects simultaneously and meeting tight deadlines.
• Team player with strong interpersonal skills, able to work effectively in a hybrid team structure.
• Understanding of digital PR, social media, and their integration with traditional PR efforts.

• Develop and implement innovative public relations strategies to elevate the company's profile within the technology landscape.
• Manage media relations, building and nurturing strong connections with journalists, bloggers, and influencers across key tech publications.
• Craft compelling press releases, media pitches, speeches, and other PR materials.
• Oversee crisis communication efforts, developing strategies to mitigate reputational damage.
• Organise and manage press conferences, media briefings, and other PR events.
• Monitor media coverage and industry trends, analysing performance and providing actionable insights.
• Collaborate with marketing, social media, and internal communications teams to ensure integrated messaging.
• Develop and manage the PR budget effectively.
• Identify and cultivate relationships with key stakeholders and industry thought leaders.
• Mentor and guide junior members of the communications team.

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.
• Minimum of 7 years of experience in public relations, with a significant focus on the technology sector.
• Proven track record of developing and executing successful PR campaigns.
• Exceptional written and verbal communication skills, with a talent for crafting persuasive and engaging content.
• Strong media relations experience and a robust network of contacts in the technology press.
• Demonstrated ability to manage crisis communications effectively.
• Excellent strategic thinking, planning, and organisational abilities.
• Experience with media monitoring and PR analytics tools.
• Ability to work under pressure and manage multiple projects simultaneously.
• A creative mindset with a passion for technology and storytelling.