356 Claims Lead jobs in the United Kingdom

Claims Lead - City of London

Job Title : Claims Lead

Location: City of London

Working Pattern: Full Time

Are you ready to take the lead in transforming claims operations within the insurance industry? Join us in a vibrant, dynamic environment where your energy and creativity can shine! We're on the lookout for a passionate and knowledgeable Claims Lead to oversee the continuous improvement of our claims operations and make a real impact.

Why Join Us?

• Exciting Opportunity: Become part of a respected, highly motivated team dedicated to making cover more accessible and affordable through innovative solutions.
• Hybrid Working Model: Enjoy the flexibility of working both in the office and remotely.

Your Role As the Claims Lead, you will collaborate closely with the Operations Manager and other key business functions to ensure our operations meet the evolving needs of our stakeholders. No two days will be the same! Your problem-solving skills will be put to the test as you manage claims approvals, resolve complex queries, and provide valuable insights.

Key Responsibilities

• Claims Approvals : Approve claims in line with eligibility criteria and ensure smooth processing.
• Complex Queries : Act as a key escalation point for complex claims queries, collaborating with the legal team as needed.
• Claims Reporting : Develop and manage key reports on claims, working with Finance for accurate information.
• Business Insights : Lead the provision of claims business insights, including BBB claims.
• Market Relationships : Build rapport with industry participants, insurers, and other stakeholders on claims matters.
• Continuous Improvement : utilise performance monitoring insights to enhance operational processes.
• Knowledge Sharing : Inspire and support team members to achieve high-performance levels.

What We're Looking For

• Experience : A minimum of 3-5 years in property insurance claims, ideally with exposure to complex household claims, including flood.
• Technical Know-How : Strong understanding of claims and underwriting processes, particularly in a reinsurer or personal lines/home insurance context.
• Communication Skills : Excellent written and verbal communication abilities, with a keen attention to detail.
• Team Player : A collaborative spirit who supports and encourages colleagues.
• Leadership : A people manager focused on team success and engagement.

Join Us in Creating a Diverse and Inclusive Environment! We believe diversity enriches our workplace and enhances our performance. Our recruitment process aims to attract applicants with the right skills and experiences while embracing all types of diversity.

Ready to Make a Difference? If you're looking for a fulfilling role where you can contribute to a meaningful mission in the insurance industry, we want to hear from you! Apply now to join our team as a Claims Lead and embark on an exciting journey with us.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Investigate, evaluate, and settle complex insurance claims in a timely and equitable manner.
• Interpret policy coverage and apply it to specific claim circumstances.
• Conduct thorough damage assessments and determine liability.
• Negotiate settlements with claimants and their representatives.
• Manage a caseload of claims from initiation to closure.
• Mentor and provide guidance to a team of junior claims adjusters.
• Review claims files handled by junior adjusters for accuracy and adherence to guidelines.
• Ensure compliance with all relevant insurance regulations and company procedures.
• Maintain accurate and detailed records of all claim activities and communications.
• Identify opportunities for process improvement and contribute to team training initiatives.

• Extensive experience (7+ years) as an Insurance Claims Adjuster, with a focus on complex claims.
• Demonstrated leadership or mentoring experience.
• In-depth knowledge of insurance policies, claims procedures, and relevant laws.
• Strong negotiation, analytical, and decision-making skills.
• Excellent written and verbal communication abilities.
• Proficiency in claims management software and standard office applications.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant professional certifications (e.g., CIP, ACII) are highly desirable.
• Proven ability to handle sensitive information and maintain confidentiality.

• Manage a caseload of complex and high-value insurance claims from initiation to closure.
• Conduct thorough investigations, gather evidence, and assess claim validity.
• Interpret insurance policy terms and conditions to determine coverage.
• Negotiate settlements with policyholders and their representatives.
• Ensure claims are processed accurately, efficiently, and in compliance with regulations.
• Provide leadership, guidance, and mentorship to junior claims adjusters.
• Review claims files and provide quality assurance feedback.
• Maintain detailed and accurate claims records using company systems.
• Communicate effectively with all parties involved in the claims process.

• Significant experience as an Insurance Claims Adjuster, with proven ability in handling complex claims.
• In-depth knowledge of insurance policies, claims procedures, and relevant legislation.
• Strong analytical, investigative, and negotiation skills.
• Excellent communication, interpersonal, and customer service abilities.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
• Relevant professional qualifications (e.g., CII) are advantageous.
• Experience in leadership or supervisory roles within a claims team is a strong plus.

We’re looking for an experienced governance professional to take on a newly created role, supporting the claims function of a global (re)insurer. This is a great opportunity to shape and strengthen governance across multiple regions, working closely with senior stakeholders and regulatory bodies.

What you’ll do:

• Oversee governance standards and controls across the claims function.
• Act as the main contact for Lloyd’s on governance and reporting matters.
• Lead annual audits, reviews, and attestation processes, ensuring regulatory compliance.
• Monitor and respond to regulatory change, providing clear guidance to claims leadership.
• Support the development of claims policies, authority frameworks, and complaint handling processes.
• Partner with leadership across London and international offices to embed consistent best practice.

What we’re looking for:

• Strong background in governance, ideally with claims or technical insurance knowledge.
• Solid understanding of Lloyd’s and London market requirements.
• Skilled at managing stakeholders and influencing senior leaders.
• Experience handling regulatory expectations, including Consumer Duty.
• Strong communication skills with the ability to provide training and guidance.
• Confident in producing clear reporting and analysis (Excel, Word, PowerPoint).

This is a highly visible role offering the chance to make a real impact within an international claims environment.

We’re looking for an experienced governance professional to take on a newly created role, supporting the claims function of a global (re)insurer. This is a great opportunity to shape and strengthen governance across multiple regions, working closely with senior stakeholders and regulatory bodies.

What you’ll do:

• Oversee governance standards and controls across the claims function.
• Act as the main contact for Lloyd’s on governance and reporting matters.
• Lead annual audits, reviews, and attestation processes, ensuring regulatory compliance.
• Monitor and respond to regulatory change, providing clear guidance to claims leadership.
• Support the development of claims policies, authority frameworks, and complaint handling processes.
• Partner with leadership across London and international offices to embed consistent best practice.

What we’re looking for:

• Strong background in governance, ideally with claims or technical insurance knowledge.
• Solid understanding of Lloyd’s and London market requirements.
• Skilled at managing stakeholders and influencing senior leaders.
• Experience handling regulatory expectations, including Consumer Duty.
• Strong communication skills with the ability to provide training and guidance.
• Confident in producing clear reporting and analysis (Excel, Word, PowerPoint).

This is a highly visible role offering the chance to make a real impact within an international claims environment.

• Investigate and evaluate complex commercial insurance claims.
• Determine coverage, liability, and damages.
• Negotiate settlements with policyholders and their representatives.
• Prepare comprehensive claims reports and documentation.
• Conduct on-site inspections and gather evidence.
• Liaise with legal counsel, experts, and other stakeholders.
• Ensure compliance with insurance regulations and company policies.
• Manage a caseload of claims efficiently and effectively.
• Mentor and guide junior claims adjusters.
• Maintain excellent communication and customer service standards.

• Proven experience as a Commercial Insurance Adjuster.
• In-depth knowledge of commercial insurance policies and claims handling.
• Strong analytical, investigative, and negotiation skills.
• Excellent understanding of relevant legal principles and regulations.
• Proficiency in claims management software.
• Strong communication and interpersonal abilities.
• Ability to manage complex cases and meet deadlines.
• Relevant professional qualifications (e.g., CIP, ACII) are highly advantageous.
• Commitment to ethical conduct and customer satisfaction.
• Ability to work independently and as part of a team.

• Manage and adjudicate complex property insurance claims.
• Conduct thorough investigations and site assessments.
• Determine policy coverage and liability.
• Negotiate fair settlements with claimants and stakeholders.
• Mentor and support junior claims adjusters.
• Ensure compliance with regulatory standards.
• Identify and investigate potential fraudulent claims.
• Maintain accurate and detailed claim records.

• Investigate, evaluate, and negotiate various types of insurance claims (e.g., property, auto, liability).
• Determine coverage, liability, and damages based on policy terms and investigation findings.
• Conduct interviews with claimants, witnesses, and other relevant parties.
• Review policy documentation, police reports, medical records, and other supporting evidence.
• Assess the extent of damages and estimate repair or replacement costs.
• Negotiate claim settlements with policyholders and their representatives.
• Authorise claim payments within policy limits and company guidelines.
• Maintain accurate and detailed claim files and documentation.
• Ensure compliance with all relevant insurance regulations and company policies.
• Provide excellent customer service to policyholders throughout the claims process.

• Previous experience as an Insurance Claims Adjuster or in a related claims handling role.
• Strong understanding of insurance principles, policies, and claims processes.
• Excellent investigative, analytical, and problem-solving skills.
• Proficiency in using claims management software and standard office applications.
• Exceptional negotiation and communication skills, both written and verbal.
• Ability to manage a caseload effectively and prioritise tasks.
• Detail-oriented with a strong commitment to accuracy.
• Willingness to work within a hybrid model, balancing remote and office-based responsibilities.
• Relevant professional qualifications or certifications in insurance claims handling are advantageous.
• A commitment to providing exceptional customer service.