817 Client Relations Manager jobs in the United Kingdom

Client Relations Manager (Acquiring)

London, London payabl.

Posted 9 days ago

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Job Description

Permanent

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.

Reporting Line: This role reports directly to the Group Chief Growth Officer

Key responsibilities:

As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:

  • Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
  • Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
  • Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
  • Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
  • Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
  • Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.

Who You Are:

You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.

  • Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.
  • Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.
  • Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
  • Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.
  • Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.
  • Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.
  • Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.
  • Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success

The perks of being a payabl.er:  

  • Drive in Style:  Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
  • Future-Proof Your Finances:  Jump on board, and after your probation period, we'll kickstart your Provident Fund.
  • Grow Without Limits:  Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
  • Speak Like a Local:  Greek language classes, offered twice a week for all team members.
  • Shop and Save:  Get exclusive access to a discount card at various local businesses.
  • Multicultural Workplace:  Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
  • Lead the Charge in Pioneering Projects:  Be at the forefront of innovation by playing a key role in groundbreaking projects.
  • Max Out Your Downtime:  With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
  • Support for Your Educational Aspirations:  We're here to support your educational pursuits because we believe in investing in your growth. 
  • Wolt Your Way Through Lunch:  Enjoy a Wolt lunch allowance of €150 per month.

This advertiser has chosen not to accept applicants from your region.

Client Relations Manager (Acquiring)

London, London payabl.

Posted 29 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.

Reporting Line: This role reports directly to the Head of Client Management

Key responsibilities:

As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:

  • Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
  • Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
  • Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
  • Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
  • Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
  • Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.

Who You Are:

You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.

  • Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.
  • Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.
  • Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
  • Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.
  • Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.
  • Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.
  • Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.
  • Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success

The perks of being a payabl.er:  

  • Drive in Style:  Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
  • Future-Proof Your Finances:  Jump on board, and after your probation period, we'll kickstart your Provident Fund.
  • Grow Without Limits:  Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
  • Speak Like a Local:  Greek language classes, offered twice a week for all team members.
  • Shop and Save:  Get exclusive access to a discount card at various local businesses.
  • Multicultural Workplace:  Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
  • Lead the Charge in Pioneering Projects:  Be at the forefront of innovation by playing a key role in groundbreaking projects.
  • Max Out Your Downtime:  With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
  • Support for Your Educational Aspirations:  We're here to support your educational pursuits because we believe in investing in your growth. 
  • Wolt Your Way Through Lunch:  Enjoy a Wolt lunch allowance of €150 per month.

Please note:  The benefits listed above are for Cyprus only. As this role is open to multiple locations, the benefits and employment conditions may vary depending on your location. A full overview of applicable benefits and conditions will be discussed during your first interview with our Talent Acquisition team.

This advertiser has chosen not to accept applicants from your region.

Lead Aesthetician & Client Relations Manager

CV1 1AA Coventry, West Midlands £35000 annum + com WhatJobs

Posted 22 days ago

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Job Description

full-time
Our client is seeking an exceptional Lead Aesthetician & Client Relations Manager to manage their prestigious Beauty & Wellness clinic. This role is based in Coventry, West Midlands, UK , and requires a hands-on approach to client care and team leadership. You will be responsible for providing a full range of advanced aesthetic treatments, while also overseeing client satisfaction, managing client relationships, and ensuring the smooth operation of the clinic. This position demands not only technical expertise in aesthetic treatments but also outstanding interpersonal skills and a passion for delivering unparalleled client experiences. You will lead by example, setting the standard for excellence in both treatment delivery and client service.

Key Responsibilities:
  • Perform a wide range of advanced aesthetic treatments, including facials, skin peels, micro-needling, laser treatments, and injectables (if qualified and licensed).
  • Conduct thorough client consultations, assessing skin concerns and recommending personalized treatment plans.
  • Educate clients on skincare routines, product recommendations, and post-treatment care.
  • Build and maintain strong, long-term relationships with clients, ensuring their satisfaction and loyalty.
  • Manage client appointments, bookings, and scheduling to optimize clinic flow.
  • Address client inquiries, feedback, and concerns professionally and efficiently.
  • Supervise and mentor junior aesthetician staff, providing training and support.
  • Ensure adherence to all health, safety, and hygiene standards and protocols.
  • Contribute to marketing efforts by promoting services, products, and special offers to clients.
  • Manage inventory of skincare products and treatment supplies, and oversee retail sales.

Qualifications:
  • NVQ Level 3 or Level 4 in Beauty Therapy or equivalent qualification.
  • Proven experience as an Aesthetician with a strong portfolio of advanced treatments.
  • Demonstrated experience in client relations management and customer service.
  • Excellent knowledge of skincare science, ingredients, and aesthetic modalities.
  • Strong communication, interpersonal, and consultation skills.
  • Ability to build rapport and trust with a diverse clientele.
  • Experience in leading or mentoring a team is highly desirable.
  • Proficiency in clinic management software is a plus.
  • A passion for the beauty and wellness industry and a commitment to continuous learning.
  • Professional and well-presented, with a friendly and approachable demeanor.
This is an on-site role requiring the candidate to be based in or able to commute to Coventry, West Midlands, UK .
This advertiser has chosen not to accept applicants from your region.

Senior Aesthetician & Client Relations Manager - Hybrid

BS1 6AB Bristol, South West £35000 annum plus WhatJobs

Posted 20 days ago

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Job Description

full-time
Our client, a prestigious beauty and wellness clinic, is seeking a highly skilled Senior Aesthetician and Client Relations Manager to join their team. This role offers a hybrid working model, allowing for a balance between in-clinic client care and remote administrative and client management duties. You will be responsible for providing a comprehensive range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and laser therapies. Simultaneously, you will manage client relationships, ensuring exceptional service and fostering long-term loyalty. This includes conducting consultations, developing personalized treatment plans, and following up with clients to ensure satisfaction and achieve optimal results. The ideal candidate will possess extensive experience in medical aesthetics, a deep understanding of skin physiology, and proficiency with various aesthetic devices and technologies. A strong background in client management, sales, and customer service is essential. You must be highly organized, possess excellent communication skills, and have a genuine passion for the beauty and wellness industry. Your responsibilities will include scheduling appointments, managing client records, handling inquiries, and contributing to marketing initiatives. You will also be expected to stay abreast of the latest trends and advancements in aesthetic treatments and skincare. The hybrid nature of this role requires you to be adaptable and capable of working independently from a remote location for specific administrative tasks, while also being a key presence within the clinic in Bristol, South West England, UK . You will play a vital role in upholding the clinic's reputation for excellence and delivering outstanding results for clients. A professional demeanor, a compassionate approach, and a commitment to continuous learning are paramount. Experience in a similar senior role within a high-end beauty or medical spa environment is highly preferred. Your ability to build rapport with clients and provide expert advice will be key to your success. This is an excellent opportunity for a dedicated professional to advance their career in a supportive and thriving environment.
This advertiser has chosen not to accept applicants from your region.

Client Relations Manager - French Speaking - Mat Cover

London, London Edward Mann

Posted 1 day ago

Job Viewed

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Job Description

Edward Mann are hiring for an excellent Client Relations Manager to join a successful client within the Property sector.


Job Description: Client Relations Manager


We are seeking a proactive and detail-driven Client Relations Manager to join our team in London. This role involves serving as the primary point of contact for clients, ensuring exceptional service and operational efficiency.


You will be responsible for managing client documentation, compliance, and partnership agreements, while fostering strong, trust-based relationships. Regular client interaction will include addressing questions, concerns, and guiding them through processes, ensuring all documentation meets regulatory and company standards.


You will support the sales process by identifying client needs and collaborating with the sales team to explore growth opportunities. In addition, you will contribute to business development campaigns and uncover new value propositions for both existing and prospective channels.

Your work will also involve gathering client feedback to improve processes and enhance the company's reputation. This position requires strong organizational skills, problem-solving abilities, and a proactive approach to client satisfaction and business success.


Key Objectives:

  • Organize and manage all required documentation to facilitate the sales process.
  • Act as a liaison between clients, developers, and legal professionals, providing clear guidance and ensuring all parties understand processes and documentation.
  • Oversee and support the progression of sales through timely follow-ups and clear communication.
  • Address client inquiries related to property details, reducing the need for developer involvement.
  • Keep stakeholders motivated and aligned to meet scheduled deadlines for project exchanges.

Core Responsibilities:

  • Provide regular updates to the sales team on the status of their clients.
  • Maintain consistent communication with clients and internal teams about project developments.
  • Monitor sales progress through completion and promptly address inquiries from clients and agents.
  • Manage and follow up on departmental invoicing, ensuring all records are updated across internal systems (e.g., CRM, shared drives).
  • Take the initiative to ensure performance standards are consistently met.


Education:

  • Bachelor’s degree in business administration or a related field, or demonstrated experience in client and vendor relationship management.


Skills and Requirements:

  • Fluency in English and French, with excellent verbal and written communication skills.
  • Strong numerical skills and the ability to work effectively with clients and team members.
  • Motivated to learn new concepts and take on new projects.
  • A proactive, hands-on approach with a strong sense of initiative and problem-solving.
  • Positive energy and a can-do attitude, with a willingness to collaborate and make an impact as part of the team.


For more information please apply ASAP!


Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

This advertiser has chosen not to accept applicants from your region.

Client Relations Manager - French Speaking - Mat Cover

Edward Mann

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Edward Mann are hiring for an excellent Client Relations Manager to join a successful client within the Property sector.


Job Description: Client Relations Manager


We are seeking a proactive and detail-driven Client Relations Manager to join our team in London. This role involves serving as the primary point of contact for clients, ensuring exceptional service and operational efficiency.


You will be responsible for managing client documentation, compliance, and partnership agreements, while fostering strong, trust-based relationships. Regular client interaction will include addressing questions, concerns, and guiding them through processes, ensuring all documentation meets regulatory and company standards.


You will support the sales process by identifying client needs and collaborating with the sales team to explore growth opportunities. In addition, you will contribute to business development campaigns and uncover new value propositions for both existing and prospective channels.

Your work will also involve gathering client feedback to improve processes and enhance the company's reputation. This position requires strong organizational skills, problem-solving abilities, and a proactive approach to client satisfaction and business success.


Key Objectives:

  • Organize and manage all required documentation to facilitate the sales process.
  • Act as a liaison between clients, developers, and legal professionals, providing clear guidance and ensuring all parties understand processes and documentation.
  • Oversee and support the progression of sales through timely follow-ups and clear communication.
  • Address client inquiries related to property details, reducing the need for developer involvement.
  • Keep stakeholders motivated and aligned to meet scheduled deadlines for project exchanges.

Core Responsibilities:

  • Provide regular updates to the sales team on the status of their clients.
  • Maintain consistent communication with clients and internal teams about project developments.
  • Monitor sales progress through completion and promptly address inquiries from clients and agents.
  • Manage and follow up on departmental invoicing, ensuring all records are updated across internal systems (e.g., CRM, shared drives).
  • Take the initiative to ensure performance standards are consistently met.


Education:

  • Bachelor’s degree in business administration or a related field, or demonstrated experience in client and vendor relationship management.


Skills and Requirements:

  • Fluency in English and French, with excellent verbal and written communication skills.
  • Strong numerical skills and the ability to work effectively with clients and team members.
  • Motivated to learn new concepts and take on new projects.
  • A proactive, hands-on approach with a strong sense of initiative and problem-solving.
  • Positive energy and a can-do attitude, with a willingness to collaborate and make an impact as part of the team.


For more information please apply ASAP!


Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

This advertiser has chosen not to accept applicants from your region.

Client Relations Manager - French Speaking - Mat Cover

London, London Edward Mann

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Edward Mann are hiring for an excellent Client Relations Manager to join a successful client within the Property sector.


Job Description: Client Relations Manager


We are seeking a proactive and detail-driven Client Relations Manager to join our team in London. This role involves serving as the primary point of contact for clients, ensuring exceptional service and operational efficiency.


You will be responsible for managing client documentation, compliance, and partnership agreements, while fostering strong, trust-based relationships. Regular client interaction will include addressing questions, concerns, and guiding them through processes, ensuring all documentation meets regulatory and company standards.


You will support the sales process by identifying client needs and collaborating with the sales team to explore growth opportunities. In addition, you will contribute to business development campaigns and uncover new value propositions for both existing and prospective channels.

Your work will also involve gathering client feedback to improve processes and enhance the company's reputation. This position requires strong organizational skills, problem-solving abilities, and a proactive approach to client satisfaction and business success.


Key Objectives:

  • Organize and manage all required documentation to facilitate the sales process.
  • Act as a liaison between clients, developers, and legal professionals, providing clear guidance and ensuring all parties understand processes and documentation.
  • Oversee and support the progression of sales through timely follow-ups and clear communication.
  • Address client inquiries related to property details, reducing the need for developer involvement.
  • Keep stakeholders motivated and aligned to meet scheduled deadlines for project exchanges.

Core Responsibilities:

  • Provide regular updates to the sales team on the status of their clients.
  • Maintain consistent communication with clients and internal teams about project developments.
  • Monitor sales progress through completion and promptly address inquiries from clients and agents.
  • Manage and follow up on departmental invoicing, ensuring all records are updated across internal systems (e.g., CRM, shared drives).
  • Take the initiative to ensure performance standards are consistently met.


Education:

  • Bachelor’s degree in business administration or a related field, or demonstrated experience in client and vendor relationship management.


Skills and Requirements:

  • Fluency in English and French, with excellent verbal and written communication skills.
  • Strong numerical skills and the ability to work effectively with clients and team members.
  • Motivated to learn new concepts and take on new projects.
  • A proactive, hands-on approach with a strong sense of initiative and problem-solving.
  • Positive energy and a can-do attitude, with a willingness to collaborate and make an impact as part of the team.


For more information please apply ASAP!


Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

This advertiser has chosen not to accept applicants from your region.
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About the latest Client relations manager Jobs in United Kingdom !

Client Relations Manager - French Speaking - Mat Cover

Edward Mann

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Edward Mann are hiring for an excellent Client Relations Manager to join a successful client within the Property sector.


Job Description: Client Relations Manager


We are seeking a proactive and detail-driven Client Relations Manager to join our team in London. This role involves serving as the primary point of contact for clients, ensuring exceptional service and operational efficiency.


You will be responsible for managing client documentation, compliance, and partnership agreements, while fostering strong, trust-based relationships. Regular client interaction will include addressing questions, concerns, and guiding them through processes, ensuring all documentation meets regulatory and company standards.


You will support the sales process by identifying client needs and collaborating with the sales team to explore growth opportunities. In addition, you will contribute to business development campaigns and uncover new value propositions for both existing and prospective channels.

Your work will also involve gathering client feedback to improve processes and enhance the company's reputation. This position requires strong organizational skills, problem-solving abilities, and a proactive approach to client satisfaction and business success.


Key Objectives:

  • Organize and manage all required documentation to facilitate the sales process.
  • Act as a liaison between clients, developers, and legal professionals, providing clear guidance and ensuring all parties understand processes and documentation.
  • Oversee and support the progression of sales through timely follow-ups and clear communication.
  • Address client inquiries related to property details, reducing the need for developer involvement.
  • Keep stakeholders motivated and aligned to meet scheduled deadlines for project exchanges.

Core Responsibilities:

  • Provide regular updates to the sales team on the status of their clients.
  • Maintain consistent communication with clients and internal teams about project developments.
  • Monitor sales progress through completion and promptly address inquiries from clients and agents.
  • Manage and follow up on departmental invoicing, ensuring all records are updated across internal systems (e.g., CRM, shared drives).
  • Take the initiative to ensure performance standards are consistently met.


Education:

  • Bachelor’s degree in business administration or a related field, or demonstrated experience in client and vendor relationship management.


Skills and Requirements:

  • Fluency in English and French, with excellent verbal and written communication skills.
  • Strong numerical skills and the ability to work effectively with clients and team members.
  • Motivated to learn new concepts and take on new projects.
  • A proactive, hands-on approach with a strong sense of initiative and problem-solving.
  • Positive energy and a can-do attitude, with a willingness to collaborate and make an impact as part of the team.


For more information please apply ASAP!


Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

This advertiser has chosen not to accept applicants from your region.

Customer Service

NatWest Group

Posted today

Job Viewed

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Job Description

Join us as a Senior Personal Banker in Chester or Birkenhead

  • You'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
  • With no two days the same, you can expect lots of variety as you help us deliver a banking service that's beyond what's expected
  • We'll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
  • This job does not meet Skilled Worker visa sponsorship requirements
What you'll do

As a Senior Personal Banker aligned to one of our branches, you'll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health check, you'll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you'll be:

  • Meeting and supporting customers via video banking from home or face to face in a branch
  • Conducting Financial Health checks and reviewing customer accounts
  • Identifying products and services that are right for our customers, helping them to make the most of their money and savings
  • Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
  • Completing outbound care calls to customers to grow and maintain the relationship
The skills you'll need

We're looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You'll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you'll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We'll also be looking for you to demonstrate:

  • Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
  • The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
  • The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
  • Excellent communication and interpersonal skills with a genuine interest in building relationships
  • Excellent planning and organisational skills
How we'll reward you

You'll join us on a competitive salary starting of £26,350, pro rata for the hours you work.

You'll also benefit from:

  • A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
  • A generous holiday entitlement of 36 days, pro rata for hours worked
  • A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know
Your working pattern

You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

This advertiser has chosen not to accept applicants from your region.

Customer Service

Sharland England

Posted today

Job Viewed

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Job Description

CUSTOMER SERVICE & OPERATIONS ASSISTANT

Job type:

Freelance, part-time

(12 hours per week)

Location:

Remote

Job Structure:

We are looking for someone who can be available ideally at the beginning and the

end of the day for two days a week

About the brand:

Founded by fashion journalist and broadcaster Louise Roe, Sharland England creates

beautiful, hand-crafted rattan furniture, ceramics, linens and glassware. Louise designs

Sharland England's collection with a nostalgic nod to a bygone, charming era of entertaining.

Every item is handcrafted by experienced artisans around the world, from Italy and Portugal, to India, Java and Colombia. Named after her great-grandmother, who lived in Buenos Aires and was the consummate hostess, Sharland England blends informality with elegance, making home feel curated, layered, and warm.

How will you make an impact?

As Customer Service & Operations Associate, you will be the first point of contact for our

customers looking for help placing or tracking their orders, styling their items, or opening a

trade account with us. You will also work closely with representatives from our dropshipper

partners to ensure customer satisfaction across all channels. We are looking for a team

member who will uphold the values of the brand in their interactions with customers, and

who can drive value for the business through forging relationships with key customers &

long-term partners.

The role:

Customer Service

  • You'll be the first point of contact for retail and trade customer order queries, offering

support via email and occasionally phone.

  • You'll be the day-to-day contact for our dropshipper partners for any issues relating to

their orders or customers.

  • You'll take care of VIP customers, looking for ways we can go above and beyond in

our service.

  • You'll represent the brand, aiming to grow brand love through your interactions with

customers (both retail and trade).

  • We're always improving - you'll help us identify ways to be more effective and provide

even more exceptional customer experiences.

Operations

  • Work closely with our warehouse to ensure all orders are shipped in a timely manner.
  • Carry out backend order management, plus some order inputting as needed.
  • Process customer return in Shopify.
  • Support in troubleshooting operational issues relating to shipping/carriers, and

inventory management, duties charges etc

Skills and values we are looking for:

  • Excellent communication skills, both written and verbal.
  • A passion for providing excellent customer experiences
  • Customer service experience is helpful, but we are open to candidates who have

worked in other careers with transferable skills.

  • Proficiency with online platforms generally - CMS experience is desirable
  • Experience of using customer service management systems such as Gorgias or Zendesk are preferable but not essential
  • Confidence in basic Excel work is preferable
  • Self-motivated with a positive attitude and the ability to work independently.
  • A passion for interiors and an interest in the homeware industry

Benefits:

  • As a small brand, we are nimble and growing; it's an exciting time to join the team

and grow with us.

  • This role is remote. (Occasionally, we may hold team days in central London.)
  • Enjoy a staff discount on products.
  • Be part of a small team that works closely together and places importance on having a

kind, collaborative, and constructive working environment.

  • Salary dependent on role fit & experience.

Please ensure you have read the job type & hours structure at the beginning of the ad

This advertiser has chosen not to accept applicants from your region.
 

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  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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