What Jobs are available for Client Relations Representative in Gateshead?
Showing 170 Client Relations Representative jobs in Gateshead
Customer Support Lead
NE1 1AA Newcastle upon Tyne, North East
£35000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking an experienced and dynamic Customer Support Lead to manage their customer service operations in Newcastle upon Tyne, Tyne and Wear, UK . This role operates on a hybrid basis, offering a blend of in-office collaboration and remote flexibility. As the Customer Support Lead, you will be responsible for overseeing the daily operations of the customer support team, ensuring the delivery of exceptional customer service, and driving team performance. You will mentor and coach support agents, handle escalated customer issues, identify areas for improvement in processes and customer experience, and collaborate with other departments to resolve customer-related challenges. The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a passion for customer advocacy. You will be instrumental in developing training materials, setting performance metrics, and ensuring that service level agreements are consistently met. This position requires a proactive approach to problem-solving, the ability to motivate a team, and a commitment to continuous improvement. You will also be involved in reporting on key customer support metrics to senior management. This is a fantastic opportunity to take on a leadership role within a growing company and make a significant impact on the customer experience.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, mentor, and coach a team of customer support representatives.
- Oversee daily customer support operations and ensure high-quality service delivery.
- Handle and resolve complex and escalated customer inquiries and complaints.
- Develop and implement customer service policies and procedures.
- Monitor and analyze customer support metrics (e.g., response times, resolution rates, customer satisfaction).
- Identify opportunities for process improvements and implement solutions.
- Train new team members and provide ongoing development for existing staff.
- Collaborate with other departments to ensure a seamless customer experience.
- Prepare regular reports on team performance and customer feedback for management.
- Foster a positive and supportive team environment.
Qualifications:
- Proven experience in a customer support role, with at least 2 years in a leadership or supervisory capacity.
- Excellent leadership, coaching, and team management skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software and helpdesk ticketing systems.
- Excellent problem-solving, analytical, and decision-making abilities.
- Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
- Ability to manage multiple priorities and work effectively in a hybrid environment.
- Experience in developing training materials and conducting team training.
- A commitment to delivering exceptional customer service.
- Must be legally eligible to work in the UK.
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0
Customer Support Specialist
NE1 4YB Newcastle upon Tyne, North East
£26000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their growing team in Newcastle upon Tyne, Tyne and Wear, UK . This hybrid role offers the flexibility of working both in the office and remotely, providing excellent support to our diverse client base. You will be the first point of contact for customers, resolving inquiries, troubleshooting issues, and providing information about our products and services. The ideal candidate possesses exceptional communication skills, a patient demeanor, and a genuine passion for helping others. You will be instrumental in ensuring customer satisfaction and fostering long-term relationships.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and share insights with the team to improve service quality.
- Proactively identify opportunities to enhance the customer experience.
- Adhere to service level agreements and performance standards.
- Participate in team meetings and training sessions to stay updated on products and procedures.
- Contribute to a positive and collaborative team environment.
- Proven customer support or client service experience.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving abilities and the capacity to think on your feet.
- Proficiency with CRM software and helpdesk systems.
- A patient, empathetic, and customer-focused attitude.
- Ability to manage multiple tasks and prioritize effectively.
- Adaptability to learning new products and systems quickly.
- High school diploma or equivalent; further education or relevant certifications are a plus.
- Experience working in a hybrid or remote-friendly environment is beneficial.
- Must be based in or able to commute to Newcastle upon Tyne for office-based days.
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1
Senior Customer Support Specialist
NE1 4XX Newcastle upon Tyne, North East
£32000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Senior Customer Support Specialist to join their dynamic team in Newcastle upon Tyne, Tyne and Wear, UK . This role involves providing exceptional technical and general support to a diverse customer base, acting as a point of escalation for complex issues, and contributing to the continuous improvement of customer service processes. You will be responsible for troubleshooting customer inquiries via phone, email, and live chat, identifying root causes of problems, and implementing effective solutions. The ideal candidate will possess strong analytical and problem-solving skills, coupled with a patient and empathetic approach to customer interactions.
Key responsibilities will include:
Key responsibilities will include:
- Handling a high volume of customer support requests, ensuring timely and accurate resolution.
- Escalating critical issues to relevant departments and tracking their progress.
- Developing and maintaining comprehensive knowledge base articles and FAQs.
- Training and mentoring junior support staff.
- Gathering customer feedback to identify areas for service enhancement.
- Collaborating with product and development teams to address recurring issues and improve user experience.
- Maintaining detailed records of customer interactions and resolutions in the CRM system.
- Contributing to team goals and performance metrics.
- Adhering to all company policies and procedures, including data privacy regulations.
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2
Senior Customer Support Specialist
NE1 4XN Newcastle upon Tyne, North East
£28000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced and empathetic Senior Customer Support Specialist to join their dedicated team. This is a remote-first position, allowing you to provide exceptional technical and non-technical assistance to their valued customers from anywhere. You will be responsible for handling complex customer inquiries, troubleshooting issues, resolving complaints, and ensuring a consistently high level of customer satisfaction. As a senior member of the team, you will also play a role in mentoring junior specialists and contributing to service improvement initiatives.
Key Responsibilities:
The ideal candidate will have a minimum of 3 years' experience in a customer support or helpdesk role, with a proven ability to handle complex inquiries and escalations. Excellent communication, active listening, and interpersonal skills are essential. You should possess strong analytical and problem-solving abilities, with a patient and customer-centric approach. Familiarity with CRM software and ticketing systems is required. Technical aptitude and the ability to quickly learn new products and technologies are crucial. As this is a remote position, you must be self-disciplined, organised, and possess a reliable internet connection and suitable home working environment. This is a fantastic opportunity to join a growing company and make a real impact on the customer experience.
Location: Newcastle upon Tyne, Tyne and Wear, UK (Remote)
Key Responsibilities:
- Providing advanced technical and product support to customers via phone, email, and chat.
- Investigating and resolving complex customer issues, escalating when necessary to higher support tiers or relevant departments.
- Troubleshooting software and hardware problems, guiding users through resolution steps.
- Managing customer escalations, ensuring timely and satisfactory resolution of critical issues.
- Documenting all customer interactions, issues, and resolutions accurately in the CRM system.
- Identifying recurring customer pain points and providing feedback to product development and quality assurance teams.
- Developing and maintaining comprehensive knowledge base articles and support documentation.
- Mentoring and coaching junior customer support specialists, sharing best practices and expertise.
- Contributing to the continuous improvement of customer support processes and workflows.
- Assisting in the training of new team members on products and support procedures.
- Maintaining a high level of customer satisfaction through professional and efficient service.
The ideal candidate will have a minimum of 3 years' experience in a customer support or helpdesk role, with a proven ability to handle complex inquiries and escalations. Excellent communication, active listening, and interpersonal skills are essential. You should possess strong analytical and problem-solving abilities, with a patient and customer-centric approach. Familiarity with CRM software and ticketing systems is required. Technical aptitude and the ability to quickly learn new products and technologies are crucial. As this is a remote position, you must be self-disciplined, organised, and possess a reliable internet connection and suitable home working environment. This is a fantastic opportunity to join a growing company and make a real impact on the customer experience.
Location: Newcastle upon Tyne, Tyne and Wear, UK (Remote)
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3
Senior Customer Support Specialist
NE1 4AA Newcastle upon Tyne, North East
£28000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding tech firm, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Newcastle upon Tyne, Tyne and Wear, UK . This pivotal role involves managing complex customer inquiries, providing in-depth technical assistance, and contributing to the continuous improvement of support processes. You will be the first point of contact for escalated customer issues, requiring a deep understanding of our client's products and services. Your responsibilities will include troubleshooting technical problems, guiding customers through solutions, documenting interactions accurately, and collaborating with engineering and product teams to resolve bugs and enhance user experience.
The ideal candidate will possess exceptional communication and problem-solving skills, with a proven track record in customer-facing roles. You should be adept at de-escalating challenging situations and maintaining a high level of customer satisfaction. Key duties involve answering phone calls, responding to emails and live chat inquiries, creating and updating support tickets in our CRM system, and developing comprehensive knowledge base articles. You will also be involved in training junior support staff and contributing to the development of support documentation. A proactive approach to identifying potential customer issues and implementing preventative measures is highly valued. The successful candidate will thrive in a fast-paced environment and demonstrate a passion for delivering outstanding service. This is a fantastic opportunity to grow your career within a supportive and forward-thinking organization.
Requirements:
The ideal candidate will possess exceptional communication and problem-solving skills, with a proven track record in customer-facing roles. You should be adept at de-escalating challenging situations and maintaining a high level of customer satisfaction. Key duties involve answering phone calls, responding to emails and live chat inquiries, creating and updating support tickets in our CRM system, and developing comprehensive knowledge base articles. You will also be involved in training junior support staff and contributing to the development of support documentation. A proactive approach to identifying potential customer issues and implementing preventative measures is highly valued. The successful candidate will thrive in a fast-paced environment and demonstrate a passion for delivering outstanding service. This is a fantastic opportunity to grow your career within a supportive and forward-thinking organization.
Requirements:
- Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
- Excellent knowledge of ticketing systems and CRM software.
- Strong technical aptitude and ability to explain complex issues clearly.
- Proficiency in English, with outstanding written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience in mentoring or training junior staff is a plus.
- Demonstrated ability to handle high-pressure situations with composure.
- A customer-centric mindset and a commitment to exceeding expectations.
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4
Senior Customer Support Specialist
NE1 4JE Newcastle upon Tyne, North East
£28000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their esteemed team in Newcastle upon Tyne, Tyne and Wear, UK . This role is crucial for maintaining high levels of customer satisfaction and providing expert technical assistance. You will be responsible for handling complex customer inquiries, resolving escalated issues, mentoring junior support staff, and contributing to the improvement of support processes and knowledge base articles. The ideal candidate will have a deep understanding of customer service principles, excellent problem-solving skills, and the ability to communicate technical information clearly and concisely. You will work closely with other departments, such as sales and product development, to ensure a seamless customer experience. Key responsibilities include troubleshooting technical problems, guiding customers through product usage, managing customer feedback, and identifying trends in customer issues to proactively address potential problems. We are looking for a proactive individual with a passion for helping customers, strong interpersonal skills, and a commitment to continuous improvement. This role requires patience, empathy, and a results-oriented approach to customer service. The ability to manage multiple tasks simultaneously and prioritize effectively is essential. You will be a key point of contact for high-value clients, ensuring their needs are met promptly and efficiently. This is an excellent opportunity for a seasoned support professional looking to take on more responsibility and make a significant impact within a growing organization.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for customers.
- Handle and resolve escalated customer issues with urgency and professionalism.
- Mentor and train junior customer support representatives.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Identify recurring customer issues and propose solutions to relevant teams.
- Gather and analyze customer feedback to improve products and services.
- Manage customer relationships and ensure high satisfaction rates.
- Collaborate with sales and technical teams to resolve complex problems.
- Contribute to the continuous improvement of customer support processes.
- Document all customer interactions accurately.
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 3-5 years of experience in customer support or technical helpdesk roles.
- Proven experience in troubleshooting complex technical issues.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Experience with CRM software and ticketing systems.
- Ability to work independently and as part of a team.
- Customer-focused attitude with a passion for service excellence.
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5
Senior Customer Support Specialist
NE1 1AA Newcastle upon Tyne, North East
£30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This role is crucial in ensuring customer satisfaction and providing exceptional technical assistance. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and escalating problems to relevant departments when necessary. A key part of this role involves mentoring junior support staff, developing training materials, and contributing to the continuous improvement of support processes and documentation. You will also be involved in analyzing customer feedback to identify trends and suggest product enhancements.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex software and hardware issues.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate unresolved issues to engineering or product teams with detailed information.
- Develop and maintain a knowledge base of common issues and their solutions.
- Mentor and train new customer support representatives.
- Identify opportunities for process improvements and contribute to their implementation.
- Analyze support data to identify recurring issues and trends.
- Collaborate with product and development teams to improve product usability and customer experience.
- Ensure all customer interactions are handled professionally and empathetically.
- Proven experience in a customer service or technical support role, with at least 3 years in a senior capacity.
- Strong understanding of CRM systems and ticketing software.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Experience in training or mentoring junior team members.
- Familiarity with ITIL best practices is a plus.
- A proactive attitude and a commitment to delivering outstanding customer service.
- This position is based in **Newcastle upon Tyne, Tyne and Wear, UK**, with a hybrid working model, requiring a balance of in-office and remote work.
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6
Customer Support Specialist (Hybrid)
NE1 4AG Newcastle upon Tyne, North East
£24000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team. This role offers a hybrid work model, allowing for a balance between in-office collaboration and remote flexibility. The ideal candidate will be passionate about providing exceptional customer service, resolving inquiries efficiently, and ensuring a positive customer experience across all touchpoints. You will be the first point of contact for customers, handling a variety of queries via phone, email, and live chat. This role is crucial in building and maintaining strong customer relationships.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
- Provide technical assistance and troubleshooting for product-related problems.
- Guide customers through product features and functionalities.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and escalate complex issues to the appropriate departments for resolution.
- Gather customer feedback and contribute to product improvement initiatives.
- Assist in developing and updating customer support documentation and FAQs.
- Maintain a high level of product knowledge to effectively support customers.
- Contribute to team goals and performance metrics.
- Proactively identify opportunities to enhance the customer support process.
- Previous experience in a customer service or technical support role.
- Excellent communication skills, both written and verbal, with a friendly and patient demeanor.
- Strong problem-solving and analytical abilities.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Demonstrated ability to work collaboratively within a team.
- High school diploma or equivalent; further education or certifications are a plus.
- Adaptability and willingness to learn new products and technologies.
- A customer-centric mindset and a genuine desire to help others.
- Comfortable working both remotely and from our office in Newcastle upon Tyne, Tyne and Wear, UK .
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7
Senior Customer Support Specialist
NE1 1DT Newcastle upon Tyne, North East
£28000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Senior Customer Support Specialist to join their thriving customer service department in Newcastle upon Tyne, Tyne and Wear, UK . This role is pivotal in providing exceptional support to our client's diverse customer base, resolving complex inquiries, and contributing to the continuous improvement of customer service processes. The ideal candidate will possess excellent communication skills, a deep understanding of customer service best practices, and a passion for helping others. This hybrid role offers a balance of in-office collaboration and remote flexibility.
Key responsibilities include:
What we're looking for:
Key responsibilities include:
- Handling high-volume inbound customer inquiries via phone, email, and live chat, demonstrating patience and professionalism.
- Investigating and resolving complex customer issues, escalating when necessary to appropriate departments.
- Providing detailed product information and technical assistance to customers.
- Documenting all customer interactions accurately in the CRM system.
- Training and mentoring new customer service representatives, sharing best practices.
- Identifying trends in customer inquiries and providing feedback to management for service enhancements.
- Developing and updating knowledge base articles and FAQs.
- Contributing to team meetings, sharing insights and suggestions for improvement.
- Maintaining a high level of customer satisfaction through proactive and efficient service.
- Participating in customer feedback initiatives and satisfaction surveys.
What we're looking for:
- Proven experience as a Customer Support Representative or similar role, with at least 3 years in a senior or lead capacity.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and critical-thinking skills.
- Proficiency in CRM software and helpdesk systems.
- A patient and empathetic approach to customer interactions.
- Ability to work independently and as part of a collaborative team.
- Experience in training or mentoring junior staff is highly desirable.
- Familiarity with (mention a relevant industry, e.g., SaaS, E-commerce, FinTech) is a plus.
- Excellent organisational skills and attention to detail.
- A proactive attitude towards continuous learning and service improvement.
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8
Senior Customer Support Specialist
NE1 0AA Newcastle upon Tyne, North East
£28000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Senior Customer Support Specialist to join their dynamic team in Newcastle upon Tyne, Tyne and Wear, UK . This role is crucial in ensuring our customers receive outstanding service and timely assistance. The ideal candidate will possess a strong understanding of customer service principles and a passion for problem-solving. You will be responsible for handling complex customer inquiries, providing technical support, and resolving escalated issues with a high degree of professionalism and efficiency.
Key responsibilities include:
Key responsibilities include:
- Managing a high volume of customer interactions via phone, email, and live chat.
- Investigating and resolving customer complaints and technical issues effectively.
- Providing in-depth product knowledge and troubleshooting guidance.
- Mentoring junior support staff and contributing to training initiatives.
- Developing and implementing strategies to improve customer satisfaction and retention.
- Maintaining accurate and detailed records of customer interactions and resolutions in the CRM system.
- Collaborating with other departments to identify and address systemic customer issues.
- Contributing to the development of knowledge base articles and support documentation.
- Adhering to company policies and service level agreements.
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9