2,571 Client Relationship Manager jobs in the United Kingdom

Client Relationship Manager

BCR/AK/31885

(phone number removed)

Birmingham City Centre

Bell Cornwall Recruitment is supporting a local independent law firm, who are looking to bring a Client Relationship Manager into the team. This role will involve managing the communication and relationship with the firm's clients, keeping people up to date and building a strong rapport.

The Role:

• Serve as the main point of contact for clients
• Arrange and if required attend client meetings
• Preparation and delivery of comprehensive reports to clients
• Overseeing the management of files
• Setting up new clients, ensuring terms are agreed and all relevant information inputted
• Ad-hoc administrative support for the team

The Ideal Client Relationship Manager will have:

• Experience in a sales or account management position within professional services
• Excellent written and spoken communication skills
• Professional and proactive attitude
• Strong professional presentation
• Accurate data recording and administrative skills
• LEGAL QUALIFICATIONS NOT REQUIRED- SIMPLY CLIENT/ACCOUNT MANAGEMENT SKILLS AND EXPERIENCE!

Interested? Please click the 'APPLY' button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

National travel required - Lincoln to Plymouth 

Competitve salary plus Car allowance 

Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our real estate clients working across a national cleaning contract.

The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for client sites within the portfolio. 

As Client Relationship Manager,  you will be responsible for:

• Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
li>Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
• Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks.
• Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
• Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels
• Undertaking site visits as required to assess standards and quality audit scores.
• Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs.

As Client Relationship Manager,  you will have the following expertise and attributes:

li>Ability to confidently and concisely communicate with Director and MD level clients.
• Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
• Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
• Commercial analysis and resolution proposing capability
• Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
• Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action.
• Previous senior management experience within an FM and/or B2B environment.
li>Proven management experience within a national high-value single or multi-contract environment.
• Proven track record of performance growth within a previous role.
• A driving licence is required.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• < i>33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
< i>Exclusive perks and discounts – More than 250 deals available < i>Ongoing training and development – From apprenticeships to leadership programs < i>Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way < i>Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help.

Please note: Security clearance (DBS) is required for this role.

Pyramid8 are recruiting for a Client Relationship Manager to work for a busy and growing manufacturing company who have recently opened new offices in Meltham near Holmfirth. They work with some very prestigious clients and have a growing customer base.

The Client Relationship Manager is an ideal role for someone who can build excellent relationships with an existing client base but is also perfect for an individual who is looking to develop their career and possibly grow a team around them where you will Lead, coach, and develop a customer service team to deliver best-in-class support to clients.

Job Summary:

We are seeking an experienced and proactive Client Relationship Manager to lead and develop our client service function, ensuring high levels of client satisfaction, service efficiency, and team performance. You will act as the primary point of contact for escalated issues, drive service excellence, and collaborate across departments to enhance the overall client experience.

Key Responsibilities:

• Manage daily operations of the client service function, ensuring KPIs, SLAs, and quality standards are consistently met or exceeded.
li>Serve as the escalation point for complex client queries or complaints, ensuring timely and effective resolution.
• Foster strong, long-term client relationships, identifying opportunities to enhance satisfaction and loyalty.
• Implement and improve customer service processes, systems, and training programmes.
• Collaborate with Sales, Operations, and Product teams to relay client feedback and support continuous improvement.
• Analyse customer service metrics and produce regular reports on performance and customer insights.
• Stay up to date with industry trends and regulatory requirements.
• Lead customer satisfaction initiatives, or customer journey mapping.

Key Requirements:

• Proven experience in a customer service leadership role, ideally within a client-facing or B2B environment.
• Strong understanding of customer service principles, processes, and technology.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Comfortable working in a fast-paced, change-oriented environment.
• Experience using CRM and ticketing systems
• Ability to analyse data and make strategic decisions based on insights.
• A customer-first mindset with a passion for delivering exceptional service.

National travel required - Lincoln to Plymouth 

Competitve salary plus Car allowance 

Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our real estate clients working across a national cleaning contract.

The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for client sites within the portfolio. 

As Client Relationship Manager,  you will be responsible for:

• Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
li>Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
• Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks.
• Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
• Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels
• Undertaking site visits as required to assess standards and quality audit scores.
• Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs.

As Client Relationship Manager,  you will have the following expertise and attributes:

li>Ability to confidently and concisely communicate with Director and MD level clients.
• Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
• Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
• Commercial analysis and resolution proposing capability
• Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
• Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action.
• Previous senior management experience within an FM and/or B2B environment.
li>Proven management experience within a national high-value single or multi-contract environment.
• Proven track record of performance growth within a previous role.
• A driving licence is required.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• < i>33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
< i>Exclusive perks and discounts – More than 250 deals available < i>Ongoing training and development – From apprenticeships to leadership programs < i>Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way < i>Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help.

Please note: Security clearance (DBS) is required for this role.

Remote – Commutable distance into London Working in partnership with the National Relationship Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our commercial real estate and investment clients. The Client Relationship Manager will play a pivotal role in driving strategic performance through on-site support and collaboration with contract and operations staff. This role requires a hands-on approach, combining in-field presence with in-depth business analysis to develop and implement tailored operating strategies for each site across the portfolio. As Client Relationship Manager, you will be responsible for: Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level. Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission. Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations. Ensure alignment between client objectives and Churchill’s operational delivery, ESG commitments, and commercial performance. Undertaking site visits as required to assess standards and quality audit scores. Ensuring that all regional teams are adhering to client-specific requirements aside of KPIs. As Client Relationship Manager, you will have: Previous senior management experience within a prestigious FM, Sales or B2B environment . Exceptional ability to create relationships and communicate at all levels including Director and MD level, whilst not letting this compromise ability to make and take necessary action. Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring. Commercial analysis and resolution proposing capability Ability to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface Proven track record of performance growth within a previous role. A driving licence is required. What we offer you We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: Employee Ownership – You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year – Give back to a cause that matters to you Exclusive perks and discounts – More than 250 deals available Ongoing training and development – From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help… Please note: Security clearance (DBS) is required for this role.

Client Relationship Manager £37.5k OTE £0k (uncapped) Home based This role is all about nurturing client relationships, dealing with brokers and existing clients. Supported by the internal sales team, allowing your time to be spent developing ongoing relationships. What you’ll do: Develop existing client relationships with partners, spotting opportunities for growth Converting enquiries into long-term revenue Collaborate with colleagues to deliver seamless service Keep CRM data accurate and report on performance against targets What you’ll bring: Proven account management experience Track record of hitting KPIs and revenue goals Commercial mindset with influencing skills Organised, tenacious, and comfortable with high-volume activity A background in Financial Services or Insurance Why join? £37. salary OTE 0k Share options, private healthcare, very generous pension scheme 30 days holiday bank holidays Clear career progression and structured development Apply now

Remote – Commutable distance into London Working in partnership with the National Relationship Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our commercial real estate and investment clients. The Client Relationship Manager will play a pivotal role in driving strategic performance through on-site support and collaboration with contract and operations staff. This role requires a hands-on approach, combining in-field presence with in-depth business analysis to develop and implement tailored operating strategies for each site across the portfolio. As Client Relationship Manager, you will be responsible for: Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level. Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission. Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations. Ensure alignment between client objectives and Churchill’s operational delivery, ESG commitments, and commercial performance. Undertaking site visits as required to assess standards and quality audit scores. Ensuring that all regional teams are adhering to client-specific requirements aside of KPIs. As Client Relationship Manager, you will have: Previous senior management experience within a prestigious FM, Sales or B2B environment . Exceptional ability to create relationships and communicate at all levels including Director and MD level, whilst not letting this compromise ability to make and take necessary action. Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring. Commercial analysis and resolution proposing capability Ability to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface Proven track record of performance growth within a previous role. A driving licence is required. What we offer you We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: Employee Ownership – You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year – Give back to a cause that matters to you Exclusive perks and discounts – More than 250 deals available Ongoing training and development – From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help… Please note: Security clearance (DBS) is required for this role.

Client Relationship Manager £37.5k OTE £0k (uncapped) Home based This role is all about nurturing client relationships, dealing with brokers and existing clients. Supported by the internal sales team, allowing your time to be spent developing ongoing relationships. What you’ll do: Develop existing client relationships with partners, spotting opportunities for growth Converting enquiries into long-term revenue Collaborate with colleagues to deliver seamless service Keep CRM data accurate and report on performance against targets What you’ll bring: Proven account management experience Track record of hitting KPIs and revenue goals Commercial mindset with influencing skills Organised, tenacious, and comfortable with high-volume activity A background in Financial Services or Insurance Why join? £37. salary OTE 0k Share options, private healthcare, very generous pension scheme 30 days holiday bank holidays Clear career progression and structured development Apply now

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start **Caring. Connecting. Growing together.**
The primary purpose of this role is to retain clients and grow membership for UnitedHealthcare Global in the EMEA region. The person in this role has responsibility for managing and growing a portfolio of IPMI clients through broker partners, working alongside the sales team. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an Industry Leader.
**Primary Responsibilities:**
+ Deliver renewal of business against annual team target
+ Regular meetings with brokers to review portfolio and identify trends that have an impact on clients and service delivery
+ Quarterly reviews with tier one brokers in collaboration with sales team
+ Deliver client/member webinars to provide support and education to new clients and updates and refresh of benefits to existing clients with implementation of new business
+ Responsible for conducting business reviews to ensure clients are satisfied with their products and services
+ Prepare and execute renewal of clients within individual portfolio
+ Communicate and implement annual renewal strategy
+ Maintain a continuous strong product, market and competitive landscape knowledge to support this process
+ Manage escalated client issues to resolution
+ Notify client of operational situations that may impact service
+ Regularly notify clients and brokers of any regulatory or product changes that have an impact
+ Updates and maintains data integrity of client databases and sales tools on a timely basis (e.g. SFDC)
+ Responsible for ensuring successful implementation of clients post onboarding, working with other departments to ensure our SLAs are achieved. Ownership of client service issues and escalations, managing the relationships with the functional leads across the business to ensure timely responses to issues
+ Seek to find new ways to build our brand and member engagement
_You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in._
**Required Qualifications:**
+ Bachelor's degree (or higher) or equivalent experience
+ Background in health insurance sector, global experience
+ Proven client day-to-day engagement experience
+ Proficient presentation skills
**Preferred Qualifications:**
+ Sales experience
**Soft Skills:**
+ Ability to Problem solve
+ Written and verbal communication skills
+ Commercial awareness and financial acumen
**Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.**
_All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2023 UnitedHealth Group. All rights reserved._
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