2,094 Client Relationship Manager jobs in the United Kingdom

Pyramid8 are recruiting for a Client Relationship Manager to work for a busy and growing manufacturing company who have recently opened new offices in Meltham near Holmfirth. They work with some very prestigious clients and have a growing customer base.

The Client Relationship Manager is an ideal role for someone who can build excellent relationships with an existing client base but is also perfect for an individual who is looking to develop their career and possibly grow a team around them where you will Lead, coach, and develop a customer service team to deliver best-in-class support to clients.

Job Summary:

We are seeking an experienced and proactive Client Relationship Manager to lead and develop our client service function, ensuring high levels of client satisfaction, service efficiency, and team performance. You will act as the primary point of contact for escalated issues, drive service excellence, and collaborate across departments to enhance the overall client experience.

Key Responsibilities:

• Manage daily operations of the client service function, ensuring KPIs, SLAs, and quality standards are consistently met or exceeded.
• Serve as the escalation point for complex client queries or complaints, ensuring timely and effective resolution.
• Foster strong, long-term client relationships, identifying opportunities to enhance satisfaction and loyalty.
• Implement and improve customer service processes, systems, and training programmes.
• Collaborate with Sales, Operations, and Product teams to relay client feedback and support continuous improvement.
• Analyse customer service metrics and produce regular reports on performance and customer insights.
• Stay up to date with industry trends and regulatory requirements.
• Lead customer satisfaction initiatives, or customer journey mapping.

Key Requirements:

• Proven experience in a customer service leadership role, ideally within a client-facing or B2B environment.
• Strong understanding of customer service principles, processes, and technology.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Comfortable working in a fast-paced, change-oriented environment.
• Experience using CRM and ticketing systems
• Ability to analyse data and make strategic decisions based on insights.
• A customer-first mindset with a passion for delivering exceptional service.

Job Title: Client relationship Manager
Location: Kendal

You will be responsible for maintaining and developing client-business relationships and providing a consistently high-quality service to clients through efficient and timely completion of compliance and business-related advisory services to all our clients


Your specific duties will be to;

• Display commercial awareness, identifying opportunities for additional fees from or services from clients and taking advantage of networking opportunities that could engage new clients
• To be effective in all aspects of accountancy work, completing and delivering a finished job within agreed timescales and budgets
• Deliver consistent high-quality proactive client services, ensuring that a positive day to day client relationship is maintained
• Ensure client satisfaction at all times, resolving outstanding issues in a timely manner
• Collaborative working with the Managing Director to set up and operate systems and procedures to ensure best and most efficient practice and help develop the business
• Proficient in computer-based accounts preparation software, relevant software used by clients and be efficient in analysing the reports generated by these systems
• Plan, prepare and review financial accounts, and present a completed and well documented file within agreed timescales and budgets
• Prepare monthly/quarterly/half-yearly management information reports and advise clients on ways to improve their profitability or cash flow, be performing competitor analysis, pricing reviews, preparing dash boards, spotlight or Profitcents reports
• Highlight and discuss barriers to work being undertaken within budget or opportunities for generating income
• Resolve queries directly with the client prior to discussion with Client Portfolio Manager/Managing Director/Partner in advance of client meeting

You will also be responsible for Business Development by adding real value to your portfolio of between 50 -100 Clients


You will have previous experience of working in a client facing role

• Good knowledge of IT Word/Excel
• Use of SAGE Instant/Line 50
• Use of other practice software

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Client Relationship Manager

Various Locations throughout the UK

C£40,000 p.a.

• Are you passionate about building strong client relationships while driving growth and adding value?
li>Do you have a commercial mindset and a talent for spotting opportunities others might miss?
• Are you looking to join a respected organisation that values collaboration, innovation, and your professional development?

The Company:

ER Recruitment are working exclusively with our client who are a well-established organisation with a strong reputation for excellence in service delivery. With a client-first ethos and a strong track record of success, the company continues to innovate and evolve its offering. They are now looking for a proactive, commercially astute Client Relationship Manager to help drive growth through meaningful client engagement and strategic account development.

Role & Responsibilities of the Client Relationship Manager:

• Build and maintain strong relationships with a portfolio of clients, acting as their trusted advisor and key point of contact.
• Proactively identify and pursue opportunities to grow client accounts by introducing relevant products and services.
• Lead engaging conversations to understand client challenges and propose tailored solutions that add value.
• Collaborate cross-functionally with internal teams to ensure seamless service delivery and resolve client issues efficiently.
• Monitor account performance, produce regular reports, and share insights that support data-driven decisions.
• Stay up to date with market trends and competitor activity to inform client conversations and strategic planning.
• Contribute to new business development by nurturing referrals and identifying upselling or cross-selling opportunities.
• Support continuous improvement by feeding back client insight to enhance products, processes, and the overall client experience.

About You as the Client Relationship Manager:

• Demonstrable experience in a client-facing role with elements of account development, business growth, or consultative sales.
• Confident communicator and relationship-builder, able to engage stakeholders at all levels.
• Naturally proactive and commercially aware – you enjoy uncovering needs and creating mutually beneficial outcomes.
< i>Organised and detail-focused, with the ability to juggle multiple priorities without losing sight of quality.
• Adept with CRM tools and reporting systems to track interactions and opportunities.
• Comfortable working independently and travelling to client sites across the UK as needed.
• Full UK driving licence is essential.

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.

We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.

We look forward to hearing from you.

• Exploring development opportunities with existing relationships to increase portfolio sizes
• Managing finances of portfolio, including driving monthly billing targets, monitoring and improving recoveries, debt recovery and forecasting
• Reviewing VAT returns, personal tax returns and partnership returns, limited company and sole trader accounts
• Assisting in the management of the office and developing junior members of staff and proactively look to develop a culture on continuous improvement and best practice.

• Competitive salary - £50,000 - £60,000
• Flexible hybrid working
• 25 days holiday (plus bank holidays)
• Modern office environment and small friendly team
• pension scheme
• group life assurance 4 x salary
• private medical insurance after 5 years’ service
• access to our employee benefits portal
• Employee Assistance Programme

• Someone fully qualified in accountancy practice, ideally over 3 years
• Highly IT literate along with sound accounting system knowledge
• A person with excellent communication skills and able to develop strong client and team relationships
• Flexible and able to travel to different sites
• Methodical and organised with workload

Our client is a well-established firm of Chartered Accountants and Business Advisors, renowned for providing comprehensive and professional accounting, tax, and business advisory services. The firm is committed to delivering high-quality, tailored solutions to a diverse range of clients, including businesses of all sizes, individuals, and charities. They are looking for a Client Relationship Manager, ideally in their Carlisle or Penrith offices, due to the growth of the business.

Successful candidates will be responsible for maintaining and developing strong client-business relationships, ensuring the delivery of high-quality services to clients, and supporting the practice's annual business plan. In order to achieve this, they are offering up to 47,000, bonuses up to 17% and benefits such as an unlimited holiday buy-in scheme through salary sacrifice.

• Maintain and develop client-business relationships, ensuring the delivery of timely, high-quality service.
• Identify opportunities for additional fees and services to clients.
• Ensure client satisfaction through proactive relationship management, resolving issues promptly.
• Collaborate with the Managing Director to develop systems that improve efficiency and enhance business growth.
• Manage a portfolio of 50-100 clients, ensuring consistent service and engagement through the Customer Care Programme.
• Prepare and review financial accounts, business tax computations, VAT returns, and management reports.
• Develop and present business insights, including competitor analysis, profitability reviews, and cash flow improvement strategies.
• Work on special projects as needed and engage with clients on-site when required.

• Proven experience in client relationship management or accountancy roles.
• Solid understanding of accountancy tasks, including financial statements and tax computations.
• Proficiency with business software (e.g., tax, VAT, financial reporting).
• Excellent communication, both verbal and written.
• Organised and capable of managing multiple accounts within timelines and budgets.

• Salary: 40,000 - 47,000 per annum, based on experience.
• Flexible working hours: 37.5 hours per week, with a typical working day from 8:30am to 5:00pm (flexible for school runs, etc.). 100% office-based role.
• Overtime paid at the standard rate.
• Performance-based bonus paid every 6 months, up to 17% of salary.
• Holiday Package: 20 days + 8BH
• Holiday Buy-In scheme (unlimited) via salary sacrifice.
• Progression
• Comprehensive benefits package, including pension, health coverage, and other perks.

Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Ambitious growing business

Career development

Excellent earning potential

Our client is on a mission to change the landscape of the property industry across my areas throughout the UK. Due to exciting expansion, they are looking to recruit a candidate who has an interest in building a career in property.

Do you have an interest in property? Enjoy building lasting and valuable relationships? This could be the next step for you!

Your responsibilities will include;

• Engaging with prospective clients
• Managing full cycle client enquiries
• Maintaining and updating client records and databases
• Managing your diary, appointments, and agenda efficiently
• Promoting the brand through social media and networking events

What we're looking for;

• Minimum of 2-3 years experience in account management / client relations / sales
• Excellent organisational skills and attention to detail
• Adaptable and able to take initiative in a fast-moving environment
• Confident and capable of building strong relationships with potential clients from diverse background
• Proficiency in fundamental IT skills and social media platforms for business growth
• Experience in property-related sales & lettings is a plus, but not essential

An amazing opportunity has become available for an exceptional Account Manager to join the industries leading EAP and OH provider, Health Assured. Health Assured supports over 80,000 organisations and 15 million lives across the UK & Ireland - dedicated to providing a high standard, wellbeing service and assistance programme to businesses and employees. If you have background in Account Management, Retentions or Contract Renewal, we would LOVE to hear from you! You will have a track record of achieving targets and KPI's, as well as an eagerness to succeed and a genuine passion for providing your clients with the highest level of care and customer service. As a relationship manager, you will be responsible for your own portfolio of around 100 clients. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events. You will negotiate renewal terms, liaise with intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records and negotiate renewal pricing whilst working toward internal KPI measures.

Day to Day Responsibilities

• Managing a portfolio of circa 100 key EAP and Occupational Health clients based across the UK and Ireland, but predominantly in central UK.
• Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued.
• Project management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate clients.
• Supporting with tender and bid exercises to represent the relationship management function.
• Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients.
• Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM)
• Identify opportunities to up-sell and actively promote additional services with a target of 10,000 new business per quarter.
• Achieve 3 self-generated new business client wins per quarter.
• Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market.
• Maintain the highest standard of customer service and support to the sales and bid team.
• Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities.
• Providing weekly renewal and activity updates

What you bring to the team?

• An organised individual with excellent attention to detail, accuracy, and consistency.
• A customer service focus and committed to providing exceptional service across all channels - written, phone and face-to-face.
• Possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships.
• Commerciality and the ability to apply knowledge in a practical, commercial manner.
• Excellent communication skills both verbal and written, varying style depending on the audience.
• Energy, commitment, and drive with dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development.
• Have a can-do attitude, ability to multitask and be adaptable to change with the ability to work to specific targets and deadlines.
• Will have a proven track record of working to key performance indicators (KPIs).
• Strong IT skills
• Driving licence desirable but not essential

Benefits

• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2- and 5-years' service
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Free On-Site Gym
• Company incentives, access to discount schemes

If you would like to discuss the role further, please apply today and we'll be in touch!

P49537LF

INDMANJ

£50,000 – £55,000 per annum plus company car  

Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our main dual service retail clients working across cleaning and security.

The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for each shopping centre and retail parks within the portfolio. 

As Client Relationship Manager,  you will be responsible for:

• Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
li>Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
• Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks.
• Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
• Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels
• Undertaking site visits as required to assess standards and quality audit scores.
• Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs.

As Client Relationship Manager,  you will have the following expertise and attributes:

li>Ability to confidently and concisely communicate with Director and MD level clients.
• Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
• Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
• Commercial analysis and resolution proposing capability
• Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
• Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action.
• Previous senior management experience within a prestigious FM/Retail and/or B2B environment.
• Proven management experience within a national high-value single or multi-contract environment.
• Proven track record of performance growth within a previous role.
• A driving licence is required.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• < i>33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
< i>Exclusive perks and discounts – More than 250 deals available < i>Ongoing training and development – From apprenticeships to leadership programs < i>Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way < i>Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help.

Please note: Security clearance (DBS) is required for this role.

Job Title: Client relationship Manager
Location: Kendal

You will be responsible for maintaining and developing client-business relationships and providing a consistently high-quality service to clients through efficient and timely completion of compliance and business-related advisory services to all our clients


Your specific duties will be to;

• Display commercial awareness, identifying opportunities for additional fees from or services from clients and taking advantage of networking opportunities that could engage new clients
• To be effective in all aspects of accountancy work, completing and delivering a finished job within agreed timescales and budgets
• Deliver consistent high-quality proactive client services, ensuring that a positive day to day client relationship is maintained
• Ensure client satisfaction at all times, resolving outstanding issues in a timely manner
• Collaborative working with the Managing Director to set up and operate systems and procedures to ensure best and most efficient practice and help develop the business
• Proficient in computer-based accounts preparation software, relevant software used by clients and be efficient in analysing the reports generated by these systems
• Plan, prepare and review financial accounts, and present a completed and well documented file within agreed timescales and budgets
• Prepare monthly/quarterly/half-yearly management information reports and advise clients on ways to improve their profitability or cash flow, be performing competitor analysis, pricing reviews, preparing dash boards, spotlight or Profitcents reports
• Highlight and discuss barriers to work being undertaken within budget or opportunities for generating income
• Resolve queries directly with the client prior to discussion with Client Portfolio Manager/Managing Director/Partner in advance of client meeting

You will also be responsible for Business Development by adding real value to your portfolio of between 50 -100 Clients


You will have previous experience of working in a client facing role

• Good knowledge of IT Word/Excel
• Use of SAGE Instant/Line 50
• Use of other practice software

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.