93 Client Relationship Manager jobs in Manchester

Pyramid8 are recruiting for a Client Relationship Manager to work for a busy and growing manufacturing company who have recently opened new offices in Meltham near Holmfirth. They work with some very prestigious clients and have a growing customer base.

The Client Relationship Manager is an ideal role for someone who can build excellent relationships with an existing client base but is also perfect for an individual who is looking to develop their career and possibly grow a team around them where you will Lead, coach, and develop a customer service team to deliver best-in-class support to clients.

Job Summary:

We are seeking an experienced and proactive Client Relationship Manager to lead and develop our client service function, ensuring high levels of client satisfaction, service efficiency, and team performance. You will act as the primary point of contact for escalated issues, drive service excellence, and collaborate across departments to enhance the overall client experience.

Key Responsibilities:

• Manage daily operations of the client service function, ensuring KPIs, SLAs, and quality standards are consistently met or exceeded.
• Serve as the escalation point for complex client queries or complaints, ensuring timely and effective resolution.
• Foster strong, long-term client relationships, identifying opportunities to enhance satisfaction and loyalty.
• Implement and improve customer service processes, systems, and training programmes.
• Collaborate with Sales, Operations, and Product teams to relay client feedback and support continuous improvement.
• Analyse customer service metrics and produce regular reports on performance and customer insights.
• Stay up to date with industry trends and regulatory requirements.
• Lead customer satisfaction initiatives, or customer journey mapping.

Key Requirements:

• Proven experience in a customer service leadership role, ideally within a client-facing or B2B environment.
• Strong understanding of customer service principles, processes, and technology.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Comfortable working in a fast-paced, change-oriented environment.
• Experience using CRM and ticketing systems
• Ability to analyse data and make strategic decisions based on insights.
• A customer-first mindset with a passion for delivering exceptional service.

Ambitious growing business

Career development

Excellent earning potential

Our client is on a mission to change the landscape of the property industry across my areas throughout the UK. Due to exciting expansion, they are looking to recruit a candidate who has an interest in building a career in property.

Do you have an interest in property? Enjoy building lasting and valuable relationships? This could be the next step for you!

Your responsibilities will include;

• Engaging with prospective clients
• Managing full cycle client enquiries
• Maintaining and updating client records and databases
• Managing your diary, appointments, and agenda efficiently
• Promoting the brand through social media and networking events

What we're looking for;

• Minimum of 2-3 years experience in account management / client relations / sales
• Excellent organisational skills and attention to detail
• Adaptable and able to take initiative in a fast-moving environment
• Confident and capable of building strong relationships with potential clients from diverse background
• Proficiency in fundamental IT skills and social media platforms for business growth
• Experience in property-related sales & lettings is a plus, but not essential

THE OPPORTUNITY

This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care.

Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations!

• Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000.
• Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued.
• Working towards a telephony KPI.
• Delivery of new client implementations.
• Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%.
• Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM).
• Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter.
• Achieve 3 self-generated new business client wins per quarter.
• Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market.
• Maintain the highest standard of customer service and support to the sales and bid team.
• Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities.
• Providing weekly renewal, activity and outstanding task updates.

• An organised individual with excellent attention to detail, accuracy, and consistency.
• Microsoft Office software experience including Excel, Word and PowerPoint.
• Excellent attention to detail and written skills when communicating with others, both internally and externally.
• The ability to communicate clearly and concisely, varying communication style depending upon the audience.
• Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner.
• To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day.

• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2- and 5-years' service
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Free On-site Gym
• Company incentives, access to discount schemes

P49643LF

INDMANJ

Client Relationship Manager for awarding body
Home-based (North West & Cumbria)
£38,323 + car allowance of £,965
Full-time, permanent

We are working with an Engineering & Construction Education awarding body who are looking for a home-based Client Relationship Manager to join their team to manage their education provider clients in the North West and Cumbria areas.

The role requirements would involve:
-Setting up, managing and developing the stakeholder relationships within assigned regional employer establishments
-Promoting the use and take up of the awarding body's products and services. 
-Supporting employer establishments in identifying, defining, and delivering their training, people, and skills requirements
-Being an ambassador for the Engineering & Construction industry through influencing and leading collaboration across multiple stakeholders.

The starting salary is £4 288 p/a (including the car allowance), and the package would also include:
-Company laptop and mobile phone provided.
-25 days holiday including Christmas closure, rising to 30 over the first five years’ service.
-Generous pension scheme via salary sacrifice.
-Cycle to work and e-car lease schemes.
-Flexible holiday purchase scheme.
-24/7 Employee Assistance Programme.
-Enhanced maternity pay/paternity pay and leave.
-Home office set-up assistance.
-Business mileage paid from home.
-Overnight stay expenses where required.
 
To be eligible for the position, you MUST have:
-Previous experience demonstrating a level of competence working effectively in a business relationship-focused capacity. 
-Experience of training and competence systems. 
-Experience of being a solutions provider for key customers. 
-Experience of seeking opportunities to develop own and/or customer business. 
-Experience of dealing with difficult customers and/or negotiating with stakeholders. 
-Demonstrable experience of working to deadlines and delivering results. 

I am looking to set up interviews as soon as possible, so if you are interested and available for interview, please reply with your CV and daytime contact number and I'll get back to you.
 
Please feel free to pass on my details if you know someone who might be interested. 

Boston Rose is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants and clients to share this commitment. This role will involve work with under 18's or vulnerable adults. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. 
 
Boston Rose Ltd acts as an employment business for temporary positions and an employment agency for permanent positions.

We are on the hunt for an experienced on the road Business Development Manager  based up North to join a fabulous forward thinking travel company. Lucrative salary is on offer plus generous commission and perks.

The Business Development Manager  will have an entrepreneurial spirit and a desire to succeed. You will be outgoing, passionate and get huge satisfaction from exceeding our customers’ expectations. A first-class communicator, you will be able to express yourself with energy and fun, across all platforms.

Business Development Manager Duties:

• Increase trade sales within the specified catchment area to agreed target levels
li>Initiate and follow-up all stages of the sales cycle, from prospecting to closure, in order to achieve or exceed established sales targets.
• Identify new opportunities to increase sales and offer a positive ROI, and assist in selling these opportunities in to key partners.
• Establish and develop long term commercial relationships with all retail partners in the North.
• Educate, train and service the needs of key trade accounts.
• Support your accounts by attending trade events including overseas conferences.
• Host FAM trips and entertain key accounts, whilst ensuring there is appropriate follow up to maximise all available sales opportunities.
• Provide input and creative contribution to all marketing strategies and media including Facebook.
• Attend and support roadshows within the specified catchment area and ensure follow up with all attendees.

Business Development Manager  – Essential Requirements:

Clean driving licence with a car and the role involves travelling 2-3 days a week.
• Business development experience within leisure travel.
• Flexible approach to working hours. There will be occasions where you will be required to work away from home for up to 5/7 nights.
• B2B sales experience and experience of working with travel agents is ideal but not essential.
• Experience in presenting, ideal but not essential.
• Experience using social media platforms and creating content e.g. TikTok videos would be ideal but not essential.

Business Development Manager – Benefits:

< i>Enhanced Pension plan
• Life and Critical Illness cover
• Generous holiday packs
• Enhanced Maternity and Paternity Pay
• Medicash Healthcash Plan
• Volunteer day per annum
• Familiarisation trips to exciting destinations
• Corporate discount scheme on high street shops
• Holiday Buying
• Season Ticket Loan
• Smart Tech Loan
• Lots of social events

New Business Sales - Business Development – Solution Sales Closer – SaaS
All new business appointments made for you - 100% closers role.
Office based  in gorgeous Manchester City Centre Offices
Negotiable base salary  with INCREDIBLE no threshold comms Year 1 £75,000 ! Guaranteed comms months 1-3. Game changing £20,000 OTE in year 2!
Benefits include  quarterly bonus, enhanced holidays and birthday off, access to EAP and Health Shield, discounts on parking food and drinks and more. Plus on-site gym!
Closers role - Forward thinking solution sales - Tech.
Must have  2 years stability in a similar sales role closing deals (solution sales) - speak to Lauren Bell for more info!

Appointments and leads generated for you by an elite lead gen team of 75 and a superbly dynamic partner network and marketing team.
No cold calling – Consultative Sales - Closing role!

Join an award winning for Service and Sech – Buzzing environment - Wicked team - Growth, career and excellent benefits!

The Role:
Targets, performance, closing, consultative, objecting handling and coaching – SaaS Tech!
Selling a range of 3 market leading business solution products into SME business UK Wide. Sell add-ons, training, support and advisory services alongside the SaaS software.

• 90% of sales product demos set up by the lead gen team.
li>25% of demos / sales close on the day 75% 2-3
• Average deal value between £5,000 - 0,000
li>Ace training month 1 (Software, CRM, product and sales focussed training)

What do you need:

• 2+ years in a B2b sales role selling a solution to business’ in a fast-paced environment.
< i>Commutable to - Manchester City Centre offices
• Ideally 3 years B2b solution sales with drive and hunger to earn 80-90-100K+!
• Game changing and sometimes life changing money and bonuses.
• You need resilience – it is sales after all. You need passion and excellent communication

Just the best BDM role in Manchester right now! Speak to Lauren at Duval.

Are You the Next Sales Star in Manchester's Tech Scene?

We're on the hunt for a dynamic and results-driven New Business Sales Executive to join an exciting, rapidly expanding telecoms business in Manchester!

Do you have a proven track record of success in SaaS, technology, or Telecoms sales? Are you adept at identifying new opportunities within the mid-market and enterprise sectors? If you're a true hunter with a passion for innovation, then we want to talk to you!

Our client is a leading telecoms provider, experiencing significant growth and looking to expand their footprint across the vibrant Manchester market. This is your chance to be instrumental in their continued success, securing new clients and driving revenue.

What You'll Be Doing:

As a New Business Sales Executive, you'll be at the forefront of their expansion, responsible for:

• Identifying and prospecting new mid-market and enterprise clients throughout Manchester, building and managing a robust sales pipeline.
• Developing and executing strategic sales plans to consistently achieve and exceed ambitious sales targets.
• Forging strong relationships with key decision-makers, deeply understanding their business challenges, and expertly positioning tailored telecoms solutions specifically within the contact centre as a service space
• Delivering compelling presentations and demonstrations that clearly showcase the value and benefits of their innovative offerings.
• Negotiating and closing This role requires sales staff to be able to gain interest with senior stakeholders within mid-market and enterprise clients, with the aim to book a meeting with an Account Executive
• Collaborating closely with internal technical and account management teams to guarantee exceptional client satisfaction from start to finish.
• Staying ahead of the curve by monitoring industry trends, competitor activities, and market developments.

What We're Looking For:

We're seeking a candidate with:

• Proven experience in a new business sales role within the SaaS, Technology, or Telecoms industry is absolutely essential.
• Demonstrable success in selling or lead generation to mid-market and enterprise clients.
• An understanding of telecommunications products and services (e.g., Leased Lines, SD-WAN, VoIP, UCaaS, Cloud Connectivity) is beneficial but not essential.
• Exceptional communication, presentation, and negotiation skills.
• A self-starter with a true hunter mentality and an unwavering passion for achieving targets.
• The ability to build rapport quickly and cultivate lasting business relationships.
• Someone residing in or around Manchester, and able to attend an office in central Manchester

What's On Offer:

Our client values their team and offers:

• A highly competitive basic salary of 28,000 paired with a generous and rewarding commission structure 295 per qualified lead generated.
• The opportunity to join a rapidly growing company at an exciting phase of expansion.
• Comprehensive training and continuous professional development to support your career growth.
• A supportive and collaborative work environment where your contributions are valued.
• Generous holiday allowance.
• Pension scheme.

If you're ready to elevate your sales career and make a significant impact with a thriving telecoms business, we encourage you to apply!

Interested in learning more? Please submit your CV along with a brief cover letter outlining your relevant experience and why you're the perfect fit for this exciting opportunity!

We are on the hunt for an experienced on the road Business Development Manager based up North to join a fabulous forward thinking travel company. Lucrative salary is on offer plus generous commission and perks.

The Business Development Manager will have an entrepreneurial spirit and a desire to succeed. You will be outgoing, passionate and get huge satisfaction from exceeding our customers’ expectations. A first-class communicator, you will be able to express yourself with energy and fun, across all platforms.

Business Development Manager Duties:

• Increase trade sales within the specified catchment area to agreed target levels
li>Initiate and follow-up all stages of the sales cycle, from prospecting to closure, in order to achieve or exceed established sales targets.
• Identify new opportunities to increase sales and offer a positive ROI, and assist in selling these opportunities in to key partners.

• Establish and develop long term commercial relationships with all retail partners in the North.
• Educate, train and service the needs of key trade accounts.
• Support your accounts by attending trade events including overseas conferences.
• Host FAM trips and entertain key accounts, whilst ensuring there is appropriate follow up to maximise all available sales opportunities.
• Provide input and creative contribution to all marketing strategies and media including Facebook.
• Attend and support roadshows within the specified catchment area and ensure follow up with all attendees.

Business Development Manager – Essential Requirements:

< i>Clean driving licence & car as the role involves being on the road around 2-3 times a week. li>Business development experience within leisure travel.
• Flexible approach to working hours. There will be occasions where you will be required to work away from home for up to 5/7 nights.
• B2B sales experience and experience of working with travel agents is ideal but not essential.
• Experience in presenting, ideal but not essential.
• Experience using social media platforms and creating content e.g. TikTok videos would be ideal but not essential.

Business Development Manager – Benefits:

< i>Enhanced Pension plan
• Life and Critical Illness cover
• Generous holiday packs
• Enhanced Maternity and Paternity Pay
• Medicash Healthcash Plan
• Volunteer day per annum
• Familiarisation trips to exciting destinations
• Corporate discount scheme on high street shops
• Holiday Buying
• Season Ticket Loan
• Smart Tech Loan
• Lots of social events

* GENUINE OPPORTUNITY TO EARN £60K+ IN YEAR 1

* OPEN ON YOUR BACKGROUND, MUST HAVE B2B SOLUTION SALES AND BE GREATER MANCHESTER BASED

*HYBRID WORKING

£0m turnover technology business working in the Business to Government (B2G) space. This business enables suppliers of all types to successfully tender for, win and fulfill Government contracts. They have a wide range of solutions including SaaS, data, pricing, events and seminars, digital services and email marketing. Customers include Babcock, BT, o2, Virgin Media and Experian.

The role is a new business sales role, fed by a fantastic marketing team generating lots of inbound leads. Primarily based from the company's very modern offices in Salford Quays, with all the mod cons and breakout areas expected of a modern technology firm. There will also be some flexibility to work from home 1-2 days per week.

You will be speaking to Sales and Marketing contacts within commercial businesses of all sizes - any company with aspirations of selling into UK government. It is a solution led sell with many different products and services to call upon. Ability to communicate well at all levels (written, verbal, presentation) is a key requirement.

We are looking for new business salespeople with 1 years plus, selling solutions of any type - tech / software / financial / business / legal - on a B2B basis. Because of the short sales cycle and volume of leads, this is a role with a very genuine OTE with many of the team earning in excess of £ k pa.