252 Communications Strategy jobs in the United Kingdom

• Developing and implementing comprehensive digital communication strategies.
• Managing and optimising social media channels and content calendars.
• Overseeing the creation of engaging digital content, including blog posts, articles, videos, and infographics.
• Building and nurturing relationships with media outlets, influencers, and partners.
• Monitoring and analysing campaign performance, reporting on key metrics.
• Managing digital advertising budgets and ensuring ROI.
• Collaborating with cross-functional teams to ensure integrated communication efforts.
• Providing guidance and mentorship to junior team members (if applicable).

• Bachelor's degree in Communications, Marketing, Public Relations, or a related field.
• 5+ years of experience in digital communications, PR, or a similar role.
• Demonstrated success in developing and executing digital communication strategies.
• Proficiency in social media management tools, analytics platforms, and content management systems.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively in a remote setting.

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Job Title: Customer Communications and Engagement Strategy Manager

Duration: 6 months, extensions likely

Location: Warwick /Hybrid (once to twice per week requirement in the office)

Salary: Highly competitive

Are you a visionary communicator with a passion for customer engagement? We're searching for a Customer Communications & Engagement Strategy Manager to lead transformative initiatives that enhance customer experiences within the utilities sector. If you thrive in dynamic environments and love making a difference, we want to hear from you!

About the Role:

As a key player in our Customer Advocacy & Engagement team, you will develop and own a comprehensive operational customer communications and engagement strategy. You'll ensure that every interaction-whether through forums, events, or communications-is aligned, impactful, and tailored to our diverse customer segments.

Key Responsibilities:

• Develop and manage the operational framework for customer forums, events, and communications.
• Coordinate cross-functional forums and events to maximise customer impact and ensure seamless delivery.
• Design a segmented customer communications plan that guarantees clear, consistent messaging.
• Collaborate closely with Corporate Affairs and Internal Communications for brand-aligned delivery.
• Lead a virtual network of customer and stakeholder programme leads, providing support and resources.
• Create a strategic engagement toolkit for standardised planning and evaluation of customer activities.
• Monitor and evaluate the effectiveness of engagement initiatives, using insights for continuous improvement.
• Champion customer closeness by ensuring communications reflect customer preferences and needs.
• Support senior leadership with insightful reporting on engagement activities and customer trust.

What We're Looking For:

We seek an individual who embodies these qualities:

• Proven experience in leading customer engagement initiatives, including forums and communications.
• Strong understanding of customer segmentation and tailored messaging strategies.
• Demonstrated ability to work cross-functionally and influence stakeholders.
• Excellent communication skills with a knack for crafting engaging, customer-focused messaging.
• Familiarity with customer engagement platforms and CRM tools.
• Detail-oriented, organised, and able to manage multiple priorities effectively.

Personal Attributes:

• Pragmatic and customer-centric thinker with strong execution skills.
• Collaborative, persuasive, and empathetic influencer.
• Innovative and adaptable in fast-changing environments.
• Passionate about fostering customer trust through clear communication.

If you're excited about transforming customer engagement in the utilities industry, we'd love to hear from you! Join us in our mission to enhance customer experiences and create meaningful connections.

Apply Now!

Embrace this opportunity and be a part of something extraordinary. Your journey starts here!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.

Job Title: Customer Communications and Engagement Strategy Manager

Duration: 6 months, extensions likely

Location: Warwick /Hybrid (once to twice per week requirement in the office)

Salary: Highly competitive

Are you a visionary communicator with a passion for customer engagement? We're searching for a Customer Communications & Engagement Strategy Manager to lead transformative initiatives that enhance customer experiences within the utilities sector. If you thrive in dynamic environments and love making a difference, we want to hear from you!

About the Role:

As a key player in our Customer Advocacy & Engagement team, you will develop and own a comprehensive operational customer communications and engagement strategy. You'll ensure that every interaction-whether through forums, events, or communications-is aligned, impactful, and tailored to our diverse customer segments.

Key Responsibilities:

• Develop and manage the operational framework for customer forums, events, and communications.
• Coordinate cross-functional forums and events to maximise customer impact and ensure seamless delivery.
• Design a segmented customer communications plan that guarantees clear, consistent messaging.
• Collaborate closely with Corporate Affairs and Internal Communications for brand-aligned delivery.
• Lead a virtual network of customer and stakeholder programme leads, providing support and resources.
• Create a strategic engagement toolkit for standardised planning and evaluation of customer activities.
• Monitor and evaluate the effectiveness of engagement initiatives, using insights for continuous improvement.
• Champion customer closeness by ensuring communications reflect customer preferences and needs.
• Support senior leadership with insightful reporting on engagement activities and customer trust.

What We're Looking For:

We seek an individual who embodies these qualities:

• Proven experience in leading customer engagement initiatives, including forums and communications.
• Strong understanding of customer segmentation and tailored messaging strategies.
• Demonstrated ability to work cross-functionally and influence stakeholders.
• Excellent communication skills with a knack for crafting engaging, customer-focused messaging.
• Familiarity with customer engagement platforms and CRM tools.
• Detail-oriented, organised, and able to manage multiple priorities effectively.

Personal Attributes:

• Pragmatic and customer-centric thinker with strong execution skills.
• Collaborative, persuasive, and empathetic influencer.
• Innovative and adaptable in fast-changing environments.
• Passionate about fostering customer trust through clear communication.

If you're excited about transforming customer engagement in the utilities industry, we'd love to hear from you! Join us in our mission to enhance customer experiences and create meaningful connections.

Apply Now!

Embrace this opportunity and be a part of something extraordinary. Your journey starts here!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.

• Develop and implement comprehensive communication strategies and plans.
• Write and edit a variety of content, including press releases, website copy, social media posts, and newsletters.
• Manage media relations, build relationships with journalists, and pitch stories.
• Oversee the organization's social media presence and engagement.
• Monitor media coverage and track the impact of communication campaigns.
• Develop crisis communication plans and manage sensitive situations.
• Collaborate with internal stakeholders to ensure consistent messaging.
• Create engaging content that aligns with the organization's mission and goals.
• Utilize communication analytics tools to measure campaign effectiveness.
• Provide guidance and support to other team members on communication matters.

• Bachelor's degree in Communications, Public Relations, Journalism, or a related field.
• Proven experience in a communications or PR role, with a focus on strategy and content creation.
• Excellent writing, editing, and proofreading skills.
• Demonstrated ability to manage media relations and secure positive press coverage.
• Proficiency with social media platforms and management tools.
• Experience with content management systems (CMS) and email marketing platforms.
• Strong analytical skills and experience with media monitoring tools.
• Excellent interpersonal and networking skills.
• Ability to work independently and manage multiple projects in a remote setting.
• A passion for clear, impactful communication and public engagement.

Job Title: Public Relations Manager

Location: Cardiff

Hours: 39 hours per week

Shift Patterns: Monday- Thursday 8.30am -5.00pm | Friday 8.30am - 4.00pm

Salary: £34,000.00 per annum

Benefits: 30 days holiday | 20% Discounts Across the Group | Pension

Our client are seeking a Campaign and PR Managerto join their Marketing Team. This role is responsible for proactive and reactive PR activity with the aim of building a positive brand image and driving awareness with new audiences. This position would suit someone who has a strong background in developing and implementing PR and Campaign strategies, organising events, and handling any potential crises. The role requires strong communication, interpersonal, and organisational skills.

Job responsibilities

• Developing and implementing the PR and Campaign Strategy to achieve organisational goals
• Working collaboratively with external agencies including PR and Creative
• Writing and editing press releases, e-mails, articles, and other promotional materials
• Organizing and managing events such as launch parties, product launches, and public appearances
• Developing and implementing crisis communication strategies to manage and mitigate negative publicity
• Monitoring media coverage, Social comments, analysing public perception, and identifying potential reputational risks
• Developing and managing the PR budget, tracking expenses, and ensuring cost-effectiveness
• Tracking and analysing PR campaign performance, measuring results, and reporting on key metrics
• Generating engaging brand content to drive reputation, expertise and awareness
• Main point of contact for Charity partners, driving engaging activity and content to drive awareness and coverage for brand.
• Keeping track of competitor marketing and PR activity to identify opportunities and stay ahead of emerging trends
• Working with Celebrity Ambassadors to maximise awareness, content and positive association
• Supporting site openings with effective PR and Marketing launch programme
• Setting measurable goals for campaigns, measuring and showing the Return on Investment (ROI)
• Working collaboratively with cross-functional teams, including: Buying, E-Commerce, Visual Merchandising & Creative, to establish cohesive and successful campaigns

The ideal candidate will have:

• PR or Marketing Qualification: A degree (or equivalent) in PR, Marketing or a related field
• Excellent communication and interpersonal skills: Ability to write engaging copy, respond to inquiries, and effectively communicate with stakeholders.
• Creativity: Generating fresh and innovative campaigns to capture audience attention.
• Analytical and problem solving skills: Ability to analyse campaign data, identify issues and develop solutions.
• Multitasking: Managing multiple campaigns and tasks simultaneously and under pressure.
• Proficiency in media relations and crisis communication: Press office and Crisis Management experience
• Ability to work effectively under pressure and in a fast-paced environment
• Project management skills: Proficiency in planning, managing, and successfully launching campaigns on time and within budget
• Campaign Execution: Managing the end-to-end process of campaigns, from briefing agencies and freelancers to overseeing content creation and distribution
• Stakeholder Management: Collaborating with internal teams (e.g., sales, product development) and external agencies to ensure alignment and seamless execution

If you feel these qualities describe you, then we would like to hear from you.

Please submit your career details to Andrew Bridges  at PDA SEARCH & SELECTION LIMITED .

Job Title: Public Relations Manager

Location: Cardiff

Hours: 39 hours per week

Shift Patterns: Monday- Thursday 8.30am -5.00pm | Friday 8.30am - 4.00pm

Salary: £34,000.00 per annum

Benefits: 30 days holiday | 20% Discounts Across the Group | Pension

Our client are seeking a Campaign and PR Managerto join their Marketing Team. This role is responsible for proactive and reactive PR activity with the aim of building a positive brand image and driving awareness with new audiences. This position would suit someone who has a strong background in developing and implementing PR and Campaign strategies, organising events, and handling any potential crises. The role requires strong communication, interpersonal, and organisational skills.

Job responsibilities

• Developing and implementing the PR and Campaign Strategy to achieve organisational goals
• Working collaboratively with external agencies including PR and Creative
• Writing and editing press releases, e-mails, articles, and other promotional materials
• Organizing and managing events such as launch parties, product launches, and public appearances
• Developing and implementing crisis communication strategies to manage and mitigate negative publicity
• Monitoring media coverage, Social comments, analysing public perception, and identifying potential reputational risks
• Developing and managing the PR budget, tracking expenses, and ensuring cost-effectiveness
• Tracking and analysing PR campaign performance, measuring results, and reporting on key metrics
• Generating engaging brand content to drive reputation, expertise and awareness
• Main point of contact for Charity partners, driving engaging activity and content to drive awareness and coverage for brand.
• Keeping track of competitor marketing and PR activity to identify opportunities and stay ahead of emerging trends
• Working with Celebrity Ambassadors to maximise awareness, content and positive association
• Supporting site openings with effective PR and Marketing launch programme
• Setting measurable goals for campaigns, measuring and showing the Return on Investment (ROI)
• Working collaboratively with cross-functional teams, including: Buying, E-Commerce, Visual Merchandising & Creative, to establish cohesive and successful campaigns

The ideal candidate will have:

• PR or Marketing Qualification: A degree (or equivalent) in PR, Marketing or a related field
• Excellent communication and interpersonal skills: Ability to write engaging copy, respond to inquiries, and effectively communicate with stakeholders.
• Creativity: Generating fresh and innovative campaigns to capture audience attention.
• Analytical and problem solving skills: Ability to analyse campaign data, identify issues and develop solutions.
• Multitasking: Managing multiple campaigns and tasks simultaneously and under pressure.
• Proficiency in media relations and crisis communication: Press office and Crisis Management experience
• Ability to work effectively under pressure and in a fast-paced environment
• Project management skills: Proficiency in planning, managing, and successfully launching campaigns on time and within budget
• Campaign Execution: Managing the end-to-end process of campaigns, from briefing agencies and freelancers to overseeing content creation and distribution
• Stakeholder Management: Collaborating with internal teams (e.g., sales, product development) and external agencies to ensure alignment and seamless execution

If you feel these qualities describe you, then we would like to hear from you.

Please submit your career details to Andrew Bridges  at PDA SEARCH & SELECTION LIMITED .