908 Community & Social Care jobs in the United Kingdom

As a Social Care Practitioner (Social Work), you will provide support and promote independence for vulnerable adults in our community, assisting them in their time of need.

• It will be your responsibility to assist in organising and providing effective care services, this may include the assessment and review of care plans. 
• Working under the direction of Social Workers, you will contribute to and review plans and services to improve intervention ideas. 
• To protect vulnerable people, you will refer issues in accordance with safeguarding procedures, this will require you to maintain confidential reports to professional and council guidelines.
• It will be key for you to effectively communicate with service users and providers, providing advice and guidance when necessary.
• Daily, you will be working with Social Workers and external contacts, such as education services and health agencies, ensuring strong working relationships are achieved.

• We require you to have experience in a relevant area of statuary or voluntary sector work in health and social care.
• You will demonstrate knowledge of relevant legislation, regulations and codes of practice; processes and procedures; support mechanisms and specialist equipment. 
• You will be able to gather information from a variety of sources and follow the assessment process.  
• You must have the ability to communicate effectively with services users and other professionals so you can promote independence and personal choice, whilst understanding service users needs.
• Ideally, you will hold a relevant qualification e.g. NVQ Level 3 in a health or social care field.  
  
  

Additionally, to be considered as an Advanced Social Care Practitioner:

• You must have a minimum of 2 years experience in a relevant area of statutory or voluntary sector work in the health or social care field.
• We require you to have a relevant qualification, eg NVQ Level 4 in health, social care or equivalent.

• To be considered for the Advanced Social Care Practitioner position, your evidence must be clearly detailed in your application. The salary is offered at points within these bands depending on experience:
  • Social Care Practitioner: £29,540 - £2,061
  • Advanced Social Care Practitioner: 2,597 - 5,412
• This role is hybrid, with a mixture of working at our office in Badminton Road, Yate and working occasionally at home.
  
• You will be expected to travel throughout the authority and surrounding area so you must have a full, valid driving licence with regular access to a vehicle or have an alternative means of travel.
• Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post.
  
  

Interviews week commencing 3rd November 2025.

• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development  offer, which helps make the greatest long-term difference in work. 
• What’s special here is the strength of the team ethos . We are a relatively small local authority, so managers know staff well. They can plan their services to ensure teams have manageable caseloads and have effective supervision so feel supported to make decisions which are right for the children and young people they work with.    
• As part of our benefits package, you will receive generous annual leave  (pro rata), employee wellbeing support  and you will have access to a range of staff discount s, including eye tests, travel, shopping and leisure activities.  
• We recognise that our diverse team  of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
   

Our teams at South Gloucestershire Council are making a real difference to the lives of   people who live, work and learn here.   

• We're building and shaping communities which people are proud of   
• We're working with the most vulnerable in our community to help them achieve what they want in life   
• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.    
  
  

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.  
We’re making a difference, be part of it! 
To view the full job description, please click this link:  Social Care Practitioner (Social Work) Adult Social Care

Working within an integrated mental health team as an Approved Mental Health Practitioner, you will provide effective interventions for people with severe and enduring mental health needs and those in their networks. Your work helps enable them to meet daily health, social care and wellbeing needs in line with their personal recovery goals. 

• Under the overarching framework of 'Your Team, Your Conversation, Your Plan', you will work with agencies and services within an integrated health and social care model as a key worker for service users.  In line with best practice legislation, policy and guidance, you will promote users wellbeing and dignity.
• Delivering genuine people centred, strengths based support for service users, you will implement, review and monitor actions and outcomes in line with their individual care plan, making amendments as the needs of the individual change and evolve.
• Regularly, you will be working with people who may require social care services, their families and carers to ensure independence is maintained as much as possible and outcomes are clear, monitored and reviewed. 
• You may be required to prepare social circumstances reports for the Metal Health Review tribunal and attend tribunal hearings.
• It will be your responsibility to keep relevant records and client record systems up to date. 
• If needed, you might undertake student supervision for social work students.

• We require you to hold a degree in social work, with relevant registration to practice and current relevant registration with Social Work England and commitment to CPD. You must also be AMHP qualified. 
• It is essential that you have substantial post-qualification experience, ideally working in mental health services and the ability to articulate a detailed understanding of the relevant legal frameworks/legislation such as the Mental Health Act, Mental Capacity Act, and safeguarding.
• You will demonstrate a developed understanding of the Recovery principles and the role of secondary mental health services in the delivery of care, with experience of undertaking carers’ assessments, assessing risk and developing risk management strategies.
• Given the nature of the role, you will have strong verbal and written communication skills with the ability to engage effectively with people at all levels, even when a more assertive approach is needed. This also includes highly developed active listening skills, which allows for reframing and testing of understanding.
• It would be desirable to have relevant post-registration qualifications such as BIA, CBT, AMHP and Brief Interventions, and familiarity with the 'Your Team, Your Conversation, Your Plan’ process, although training will be provided. 

• Salaries pro-rated to hours worked.
• Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post.
• You will be expected to travel throughout the authority and surrounding area so you must have a full, valid driving licence with regular access to a vehicle or have an alternative means of travel.    
  
  

Interviews anticipated week commencing 5th November 2025.

• We invest in the careers of our people and we are recognised for the quality, breadth and depth of our  training and development offer, which helps our people make the greatest long-term difference in their work.    

• As part of our benefits package you will receive  generous annual leave  (pro rata), employee  wellbeing support  and you will have access to a range of  staff discounts , including eye tests, travel, shopping and leisure activities.  

• We recognise that our  diverse team   of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.   
   

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.     

• We're building and shaping communities which people are proud of.
• We're working with the most vulnerable in our community to help them achieve what they want in life.
• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential. 

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.    

We’re making a difference, be part of it!   

To view the full job description, please click this link: Approved Mental Health Professional 

As an Emergency Duty Team Social Worker, you will offer out of hours emergency social work services to four local authorities. The public and other professionals with make contact regarding social care issues across Bristol, BANES, North Somerset and South Gloucestershire, which require an urgent response. 

Working within a small team of Social Work Practitioners, you will encounter a variety of challenging situations where you will need to make sound judgements. 

• Working to a 10-week rolling rota, you will cover nights, weekends and bank holidays. This includes 2 weeks off rota and 1 week on standby (part time workers will be agreed around this model).
• It will be key for you to demonstrate your knowledge of the relevant legislation (Mental Health Act, Children’s Act and Care Act) and statutory duties to be able to respond accordingly to each situation.
• It will be your responsibility to keep up to date with good practice in all areas of social work, along with service and policy objectives, to ensure these are met.
• Regularly, you will work with other agencies and statutory bodies (e.g. police, health etc.) and continue to maintain good working relationships with them.
• Day to day, you will need to complete all necessary forms, including maintaining a log of all calls received, indicating the action taken and ensuring details are reported to the appropriate duty desk. 

• We require you to be a qualified Social Worker with relevant registration to practice (SWE Social Work England) and be AMHP warranted.
• You must have relevant post-qualifying experience in mental health along with extensive knowledge of dealing with complicated cases.
• You will undertake complex risk assessments, so you must be able to effectively communicate the outcome in both verbal and written formats.

• Your salary will be pro-rata to hours worked.
• Please note that due to the nature of this role, it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check covering both Child and Adult Workforce is obtained.
• Once you have completed your induction, there will be opportunities to work from home.
• You will be expected to travel throughout the authority and surrounding area so you must have a full, valid driving licence with regular access to a vehicle or have an alternative means of travel.
• Business Insurance will need to be added to your existing insurance policy.
• EDT Social Worker (AMHP warranted) £45,091 to £8,226  per annum (including an out of hours shift allowance of 26% = £5 814 to 0,764)
• These posts attract a gross lump sum £ 000 ‘recruitment payment ’ pro rata offered to enable social workers who have already successfully completed their ASYE to join our permanent workforce. This is payable upon successful completion of your probationary period (after approximately 3-6 months) and is subject to eligibility criteria.
• These posts are currently eligible for a market factor £3,00 ‘retention payment’  pro rata, payable in November annually to those with two years’ service with the council in Children’s Social Care In an eligible post, inclusive of any ASYE period.

Interviews will be held week commencing 3rd November 2025.

• As part of our benefits package, you will receive generous annual leave  (pro rata), employee wellbeing support  and you will have access to a range of staff discounts , including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team  of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.  
• We invest in the careers of our people and we are recognised for the quality, breadth and depth of our training and  development  offer, which helps our people make the greatest long-term difference in their work.
• What’s special here is the strength of the team ethos . We are a relatively small local authority, so managers know staff well. They can plan their services to ensure teams have manageable caseloads  and have effective supervision so feel supported  to make decisions which are right for the children and young people they work with.
• We are committed to safeguarding  and promoting the safety and welfare of children, young people and vulnerable adults. Ensuring all our staff are given right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect.

“Staff are overwhelmingly positive about working for South Gloucestershire Council. Staff report feeling heard and responded to by senior leaders. Reduced workloads, increased stability of managers and more business support have strengthened their ability to respond to and improve the quality of practice for children. A wealth of concentrated training, including the Programme for Change initiative, has developed skill sets and expertise of staff. Staff benefit from a clear pathway of career progression, including a bespoke managers development programme.” (Ofsted Report published July 2024)

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. 

• We're building and shaping communities which people are proud of.  
• We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses.  
• We’re providing essential services across our communities to ensure they are safe and well maintained.  

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.  

We’re making a difference, be part of it! 

To view the full job description, please click this link:  Emergency Duty Team Social Worker AMPH - Job Description

As an Adult Social Worker, you will make a real difference to vulnerable people in our community, helping and supporting them to live their lives in the way they want to. Our primary purpose will be working with people who require social care services, their families and carers to ensure independence is maintained as much as possible and outcomes are clear, monitored and reviewed. 

• Daily, you will deliver genuine people-centred, strength-based support, with a focus on what our service users tell us will make the biggest difference to them. Using your creativity to deliver the best outcomes for our communities.   
• It will be your responsibility to implement, review and monitor actions and outcomes in line with individual care plans. 
• Where appropriate, you will make changes and amendments as the needs of the individual change and evolve. 
• You will work in line with best practice legislation, policy and guidance to promote the wellbeing and dignity of service users.
• Using your experience and knowledge, you will make recommendations for the implementation of reablement.  

As an Advanced Social Worker, you will be required to:

• support students on placement as an experienced Practice Educator.
• be fully up to date with the core training expectations as an Advanced Social Worker. 

• It is essential that you have a degree in social work with relevant SWE registration to practice or be in the final year of your social work studies. 
• Given the elements of this role, it is key you understand asset and strength-based approaches to adult social care.
• We require you to be a problem solver, confident about making important decisions, underpinned by a genuine passion to work collaboratively with people to meet their goals and aspirations.
• You’ll welcome challenge and embrace change.   

Additionally, as an Advanced Social Worker:

• You must have a minimum of 2 years post qualification experience.
• We require you to have evidence of meeting the essential (and desirable where possible) criteria for the role of Advanced Social Worker in South Gloucestershire Council.
• You will have a clear commitment to Continuous Professional Development (CPD). 

• To be considered for the Advanced Social Worker position, your evidence must be clearly detailed in your application. The salary is offered at points within these bands depending on experience:
  • Social worker: £37,280 - £9,152.
  • Advanced Social worker: 0,777 - 4,075
• This role is hybrid, predominantly you will be required to work in the office based in Yate, or out in the community, with occasional days working at home.
• You will be expected to travel throughout the authority and surrounding area so must have a full valid driving licence with regular access to a vehicle or have alternative appropriate means of travel.
• Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post.
  
  

Interviews anticipated week commencing 10th November 2025.

• What’s special here is the strength of the team ethos . We are a relatively small local authority, so managers know staff well. They can plan their services to ensure teams have manageable caseloads and have effective supervision so feel supported to make decisions which are right for the people they work with. 
• We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance .
• We invest in the careers of our people, and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long-term difference in their work.
• As part of our benefits package , you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts , including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted, and developed on the basis of their merits and abilities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're building and shaping communities which people are proud of.
• We're working with the most vulnerable in our community to help them achieve what they want in life.
• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.    

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!  

To view the full job description, please click this link: Social Worker & Advanced Social Worker

As a Social Care Practitioner (Social Work), you will provide support and promote independence for vulnerable adults leaving hospital with care and support needs.

• It will be your responsibility to assist in organising and providing effective care services, this may include the assessment and review of care plans. 
• Working under the direction of Social Workers, you will contribute to and review plans and services to improve intervention ideas. 
• To protect vulnerable people, you will refer issues in accordance with safeguarding procedures, this will require you to maintain confidential reports to professional and council guidelines.
• It will be key for you to effectively communicate with service users and providers, providing advice and guidance when necessary.
• Daily, you will be working with Social Workers and external contacts, such as education services and health agencies, ensuring strong working relationships are achieved.

• We require you to have experience in a relevant area of statuary or voluntary sector work in health and social care.
• You will demonstrate knowledge of relevant legislation, regulations and codes of practice; processes and procedures; support mechanisms and specialist equipment. 
• You will be able to gather information from a variety of sources and follow the assessment process.  
• You must have the ability to communicate effectively with services users and other professionals so you can promote independence and personal choice, whilst understanding service users needs.
• Ideally, you will hold a relevant qualification e.g. NVQ Level 3 in a health or social care field.  
  
  

Additionally, to be considered as an Advanced Social Care Practitioner:

• You must have a minimum of 2 years experience in a relevant area of statutory or voluntary sector work in the health or social care field.
• We require you to have a relevant qualification, eg NVQ Level 4 in health, social care or equivalent.

• To be considered for the Advanced Social Care Practitioner position, your evidence must be clearly detailed in your application. The salary is offered at points within these bands depending on experience:
  • Social Care Practitioner: £29,540 - £2,061
  • Advanced Social Care Practitioner: 2,597 - 5,412
• This role is hybrid, with a mixture of working at our office in Badminton Road, Yate and working occasionally at home. 
• You will be expected to travel throughout the authority and surrounding area so you must have a full, valid driving licence with regular access to a vehicle or have an alternative means of travel.
• lease note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post.
  
  

Interviews anticipate week commencing 3rd November 2025. 

• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development  offer, which helps make the greatest long-term difference in work. 
• What’s special here is the strength of the team ethos . We are a relatively small local authority, so managers know staff well. They can plan their services to ensure teams have manageable caseloads and have effective supervision so feel supported to make decisions which are right for the children and young people they work with.    
• As part of our benefits package, you will receive generous annual leave  (pro rata), employee wellbeing support  and you will have access to a range of staff discount s, including eye tests, travel, shopping and leisure activities.  
• We recognise that our diverse team  of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
   

Our teams at South Gloucestershire Council are making a real difference to the lives of   people who live, work and learn here.     

• We're building and shaping communities which people are proud of    
• We're working with the most vulnerable in our community to help them achieve what they want in life    
• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.     
  
  

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.  
We’re making a difference, be part of it!  
To view the full job description, please click this link:  Social Care Practitioner (Social Work) Adult Social Care

As a Social Work Assistant, you'll be supporting vulnerable local families and their children to make a positive change. Giving the children a voice, you will work with them to express their wishes, thoughts and feelings by delivering support with a focus on what will make the biggest difference to them.

• Daily, you will organise and chair review meetings, prepare and share reports, as well as represent young people or the team/service at a variety of meetings relevant to the families allocated to you.
• Visiting children in a range of settings such as their home or school, you will develop positive relationships and gain an understanding of the child’s lived experiences.
• Working closely with agencies, providers and family members, you will make sure that we have the right level of multi-agency support around a child and family where there has been a history of domestic abuse.
• Regularly, you will review plans created by social workers within the Response team and make sure that these are producing good outcomes for children and families.
• It will be your responsibility to gather and share information to inform reviews, assessments and plans for children and families open to the team, and ensure that the needs, voice and views of the child remain central to all we do.

• It is essential that you are qualified to NVQ level 3 or equivalent, or working towards an appropriate qualification related to the provision of services to children and young people.
• You will have experience of working in a statutory setting with children, young people and families specifically where domestic abuse was a factor.
• You must have an awareness and experience of risk assessment whilst preparing for and performing a task, and the ability to take appropriate action if risks are identified
• It will be essential for you to have experience/knowledge of relevant childcare legislation i.e. child protection, regulations and codes of practice, processes and procedures.

• You will be working 2 days per week for a limited term ending 12 months from the agreed start date.
• Salary will be pro rata to hours worked.
• Please note that due to the nature of this role it is a requirement of employment that an enhanced
• Disclosure and Barring Service (DBS) check is obtained for this post.
• You will be expected to travel throughout the authority and surrounding area so you must have a full, valid driving licence with regular access to a vehicle or have an alternative means of travel.   
• Business insurance will need to be added to your current car insurance policy.

Interviews will be held on Thursday 13th November 2025.

• As part of our benefits package, you will receive generous annual leave  (pro rata), employee wellbeing support  and you will have access to a range of staff  discounts , including eye tests, travel, shopping and leisure activities. 
• We recognise that our diverse team  of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.  
• We know our team work best when they have balance in their lives and we offer genuine flexibility  to help them achieve that work/life balance .
• We value our staff as individuals, investing in their careers and we are recognized for the quality, breadth and depth of our training and development  offer, which helps make the greatest long-term difference in work.
• We are committed to safeguarding  and promoting the safety and welfare of children, young people and vulnerable adults. Ensuring all our staff are given right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect.    

 
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. 

• We're building and shaping communities which people are proud of.
• We're working with the most vulnerable in our community to help them achieve what they want in life.
• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.     

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.   

We’re making a difference, be part of it! 

To view the full job description, please click this link: Social Work Assistant 2025 Job Description

About the Team – Building Your Futures

Building Your Futures is an aspirational team who are passionate about children and young people's futures. The team are creative, and child focussed and strive for positive outcomes for the children we care for.

The Building Your Futures Team supports children and young people who are looked after in foster care, cared for by connected carers or family, and specialist care, and where there is a plan to support children Going Home (reunification). The team, work alongside a wide range of professionals and multi-agencies to support effective care planning for the children we care for. 

The Role

As a Social Worker in the Building Your Futures team, you will:

• Support some of the most vulnerable children in our service.
• Lead on care planning, direct work, and life story work.
• Promote positive outcomes and ensure permanence plans are in place.
• Contribute to the Going Home pathway where appropriate.
• Deliver a high-quality, responsive service that reflects the wishes and feelings of children and young people.
• Be encouraged to adopt creative and solution-focused approaches tailored to individual needs.
• Engage children and young people meaningfully in all aspects of their care planning.

All social workers in the team are offered training in DDP and have the support of CAMHS consultations to aid direct work.

The ideal candidate

We are looking for someone who:

• Holds a Diploma or Degree in Social Work and is registered with Social Work England (ASYE must be completed).
• Has a sound understanding of relevant legislation, including the Children Acts 1989/2004, and is willing to develop expertise in legislation specific to this role.
• Demonstrates insight into the challenges faced by children in care.
• Communicates effectively with children and professionals across agencies.
• Possesses strong analytical skills to assess children's needs.
• Thrives in a dynamic environment and can manage competing demands with resilience.
• Is motivated and committed to achieving outstanding outcomes for children.
• Understands anti-oppressive practice and applies restorative approaches.
• Is child-centred, empowering children to make informed choices and respecting their views.
• Values diversity and promotes inclusive practice.
• Works collaboratively within a supportive team environment.
• Is proficient in using MS Word, Outlook, and relevant databases.
• Demonstrates empathy, diplomacy, and respect in interactions with service users.
• Applies learning effectively in practice.

Please ensure that you read the full job profile attached for the details and expectations of this role, paying particular attention the section 'Who is the person' as you will need to refer to this when completing your Personal statement.

Hybrid working arrangements :

Attendance requirements to the designated workplace will be 2 days required in the office. 

Informal Enquiries:

For an informal discussion about the role, please contact: Vicky Laybourne –

Interviews:

Interviews will be held on or after 3rd November 2025

Application process

We anonymise applications during application & shortlisting to ensure only relevant information is considered. 

As part of your application, we ask that you complete a personal statement, this statement is crucial and is where you must demonstrate how you meet the requirements of the job against each of the points described in the 'Who is the Person ' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work/personal experience.

We are a Disability Confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however, for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria. 

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

About Portsmouth City Council

What we can offer you:

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Portsmouth City Council is  committed  to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to  share  this  commitment .

DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.

Every post is subject to PCC and Portsmouth Safeguarding Children Partnership safer recruitment procedures.

Should you require any  support  in completing the application form please contact . or call the recruitment team on

IMPROVING FUTURES

Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.

We're on the hunt for a full time Tenancy Support Worker to join our Tenancy Support and Employability Team delivering our vision ‘To provide a bespoke package of support for customers designed to assist and teach financial capability, life skills and the competencies necessary to adhere to tenancy conditions and contribute positively to their neighbourhood and community’.

You’ll be working in an agile way across our customer base, supporting our customers where best meets their needs.

Your knowledge of debt negotiation, coaching skills & passion to make a real difference are just what’s needed when putting our customers at the heart of everything we do.

You’ll be visiting our customers in their homes, so a driving licence and access to a vehicle is essential for this role.

You’ll thrive on variety, showcasing your relationship building skills by visiting customers, liaising with other agencies & building SMART action plans.

Your organisation skills are going to be a real benefit in this role as you’ll be managing a heavy workload, keeping up to date with legislation and maintaining accurate records along the way.

A few key points from our role profile

• Assist customers to maximise their income including completing applications for benefits.
• Liaise with other agencies to help customers to achieve their goals defined in their SMART action plan.
• Support customers in debt negotiation or carry out the negotiations on the customers behalf where required.
• Build and maintain effective working relationships with customers, internal and external partners to develop a seamless approach to customer service.
• Keep up to date with benefit and legislative changes that impact our partners and customers and communicate and respond to the changes effectively.
• Maintain accurate records on the Orchard/CRM system and ensure all GDPR processes are adhered to with regards sharing of information where necessary.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.