2,726 Community Management jobs in the United Kingdom

Community Engagement & Customer Service Contract

ROLE & RESPONSIBILITIES

The Community Engagement (Officer) will play a key role in strengthening Skate Manchester's relationship with local communities, schools, charities, youth clubs, businesses, and students. The role focuses on outreach, communication, and relationship-building to raise awareness of our programming and offers, ensuring the ice rink is accessible and welcoming to a wide audience.

Key Responsibilities:

• Proactively reach out to schools, community groups, charitable organisations, youth clubs, businesses, and student networks to promote Skate Manchester's programming and offers.
• Build and maintain positive relationships with community partners and stakeholders.
• Draft and send clear, professional communications to partners
• Monitor and respond to incoming enquiries via email and other communication channels.
• Work closely with the marketing team to align outreach activity with campaigns.
• Maintain accurate records of outreach activity and contacts.
• Track engagement outcomes and prepare simple reports to measure success.
• Support with scheduling, coordination, and administration of community sessions or special events.
• Provide friendly, professional, and timely responses to enquiries.
• Escalate complex or urgent matters to the appropriate team member.
• Ensure communications are inclusive, accessible, and representative of the organiser's  values.
• Manage customer service and group enquiries:
• Respond promptly and professionally to customer enquiries via phone, email and Freshdesk.
• Provide support to on-site Box Office staff.

Skills & Experience Required:

• Excellent written and verbal communication skills.
• Strong organisational skills, with a methodical and detail-oriented approach.
• Confident and personable, with the ability to engage a wide range of stakeholders.
• Experience in community engagement, outreach, or partnership building (desirable but not essential).
• Comfortable managing email inboxes and administrative systems.
• Comfortable with ticketing or Saas platforms.
• Ability to work independently and manage time effectively.
• Passion for community involvement and inclusivity.
• Excel in high-energy settings, maintaining attention to detail and professionalism in a busy, dynamic workplace

Other Requirements:

• Flexible working hours, including some evenings and weekends as required.
• Edinburgh based

Job Title: Community Engagement Manager
Function: Customer Engagement
Location: Field Based - within one of the 7 NHS Regions
Type: Permanent
Salary: £39,618 rising in increments to £46.610 in year 3
Closing Date: 7th September 2025
Purpose of the role
We are looking for a proactive and experienced Community Engagement Manager to support engagement activities across Community & Mental Health NHS Trusts, Integrated Care Boards (ICBs), and wider community stakeholders. This role focuses on managing relationships with our non-acute customers, with a key focus on delivering savings and driving growth through our Wound Care and Home Delivery Services (HDS)

Responsibilities

• Build and maintain effective working relationships with NHS Community & Mental Health Trusts, ICBs, and other key partners.
• Coordinate and deliver community engagement activities that support service delivery.
• Act as the main point of contact for wound care conversions and lead on the sales and promotion of Home Delivery Services (HDS), ensuring effective engagement and uptake.
• Attend and contribute to stakeholder meetings, community forums, and NHS engagement events.
• Gather and use feedback to support service improvements.
• Promote inclusive practices to ensure services are accessible to all communities
• Manage first-line relationships with customers, using a consultative approach to support joint work plans.
• Monitor and support compliance with agreed service activities; escalate issues where necessary.
• Strengthen internal operational relationships to ensure consistent service delivery and customer satisfaction.
• Deliver against regional growth targets and key performance indicators (KPIs

What skills, qualifications and qualities do I need to be successful?

• Influencing a diverse range of stakeholders, including senior leaders across community and mental health trusts, Integrated Care Boards (ICBs), and internal teams.
• Engaging deeply across a varied customer base, building trust and understanding.
• Navigating internal networks effectively, leveraging relationships to advocate for customer needs and influence service delivery outcomes.
• Applying consultative engagement techniques to identify opportunities, solve problems, and deliver value-added services.
• Building and sustaining strong, collaborative relationships with a wide network of healthcare professionals and internal colleagues.
• Using insight from your network to shape conversations, influence decisions, and support strategic objectives.
• Demonstrating a customer-first mindset, ensuring that all actions and decisions are aligned with improving patient care and service efficiency.
• Communicating clearly and confidently, adapting your style to suit different audiences and contexts.
• Managing complexity with confidence, balancing multiple priorities and navigating evolving healthcare environments.
• Taking ownership and delivering results, ensuring accountability for your actions and outcomes.

How You'll Work
Hybrid working; a blend of home, office and on customer site working with a 2/3 split between home and office / customer site working.

Benefits
In return for your passion, enthusiasm, and hard work you will be rewarded with an attractive salary and benefits package, consisting of:

• Performance led annual bonus scheme
• 27 days holiday plus bank holidays, with the option to purchase up to an additional 5 days
• Generous contributory pension scheme (up to 6% employee / 12% employer contributions of your base salary)
• Access to Flexible Benefits Scheme – you will be able to choose from a variety of benefits such Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions that suit you
• 2 days paid Volunteering Leave
• 1 day paid Wellbeing Leave
• Long Service Awards
• Access to the Blue Light Card and NHS Discounts
• Flexible working options
• National Annual season ticket purchase scheme
• Eye Care vouchers
• Access to a free 24/7 Employee Assistance Programme

NHS Supply Chain, who are we?

We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We make sure the products we supply are always safe, quality assured and delivered efficiently.

We're always listening to the people who use our products, so that we're aware of the changing needs across the NHS. In all, we serve every NHS Trust and operate a national network of distribution centres. We also manage relationships with more than a thousand suppliers, delivering more than 8,000,000 orders each year to more than 17,000 locations.

And by doing all of this on behalf of the NHS, this gives NHS staff more time to focus on their main priority of proving excellent patient care.

Our, Purpose, Vision and Strategy are clear. We provide direction, leadership, and commercial focus to improve health outcomes.

Vision: To make it easier for the NHS to put patients first

Purpose: Our role is to support the NHS to save lives and improve health

Values

• Be Authentic
• Be Inclusive
• Be Driven
• Be Enterprising
• Be The Difference

Other Information

• SCCL is a not an NHS organisation, you will join on SCCL terms and conditions.
• For more information on SCCL and the NHS Supply chain please visit:
• For an informal discussion about the role in confidence please email us at

NHS Supply Chain is an equal opportunities employer

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number , to act as the management function of the NHS Supply Chain.

• Develop and implement comprehensive community engagement strategies aligned with organizational goals.
• Identify and cultivate relationships with key community stakeholders, local leaders, and partner organizations.
• Recruit, train, and manage a team of volunteers, providing ongoing support and motivation.
• Organize and facilitate community events, workshops, and outreach activities (virtual and in-person when appropriate).
• Develop compelling communication materials (e.g., newsletters, social media content, press releases) to promote the organization's work and impact.
• Act as a primary point of contact for community inquiries and feedback, ensuring timely and professional responses.
• Monitor and evaluate the effectiveness of engagement initiatives, reporting on key metrics and outcomes.
• Identify opportunities for collaboration and partnership to expand the organization's reach and impact.
• Champion the organization's mission and values within the community.
• Manage budgets related to community engagement activities.
• Utilize CRM systems to track stakeholder interactions and manage outreach databases.
• Advocate for community needs and ensure diverse voices are represented in organizational planning.

• Bachelor's degree in Social Sciences, Community Development, Public Relations, Communications, or a related field.
• Minimum of 5 years of experience in community engagement, stakeholder relations, non-profit management, or a related role.
• Proven track record of successfully building and managing relationships with diverse community groups.
• Excellent communication, interpersonal, and public speaking skills.
• Strong organizational and project management abilities.
• Experience in developing and executing communication and outreach plans.
• Proficiency in using social media platforms and digital communication tools for engagement.
• Passion for community development and social impact.
• Ability to work independently and collaboratively within a remote team structure.
• Experience managing volunteers is essential.
• Grant writing or fundraising experience is a plus.

• Develop and execute a comprehensive community engagement strategy aligned with the organisation's mission and goals.
• Organise and manage community events, workshops, and fundraising activities.
• Build and maintain positive relationships with local community groups, businesses, volunteers, and stakeholders.
• Develop engaging content for various communication channels, including social media, newsletters, and website, to inform and inspire the community.
• Recruit, train, and manage volunteers, ensuring their effective contribution to the organisation.
• Represent the organisation at community events and build brand awareness.
• Identify opportunities for partnerships and collaborations to expand reach and impact.
• Monitor and report on the effectiveness of engagement activities, using data to inform future strategies.
• Respond to community inquiries and provide information about the organisation's work.
• Contribute to grant applications and fundraising proposals by highlighting community impact.

• Proven experience in community engagement, public relations, marketing, or fundraising, preferably within the non-profit sector.
• Demonstrated ability to develop and implement successful engagement strategies and events.
• Excellent communication, interpersonal, and presentation skills, with the ability to connect with diverse audiences.
• Strong organisational and project management skills, with the ability to manage multiple priorities.
• Experience in social media management and content creation.
• Proficiency in CRM systems and standard office software.
• A genuine passion for the charity's mission and a commitment to making a positive social impact.
• Ability to work both independently and collaboratively as part of a dedicated team.
• A valid driving licence and access to a vehicle may be required for travel to local events.
• Degree in a relevant field (e.g., Communications, Public Relations, Sociology, Business) or equivalent experience.

• Develop and implement comprehensive community engagement strategies.
• Organise and manage community events, workshops, and awareness campaigns.
• Recruit, train, and manage volunteers to support organisational activities.
• Build and maintain strong relationships with local community leaders, stakeholders, and partner organisations.
• Create engaging content for social media platforms to promote initiatives and share impact stories.
• Identify and pursue opportunities for collaboration, partnerships, and fundraising.
• Represent the organisation at community meetings, events, and public forums.
• Develop and manage communication materials, including newsletters, press releases, and promotional content.
• Gather feedback from the community to inform program development and improve service delivery.
• Monitor and report on the effectiveness of community engagement activities.
• Advocate for the organisation's mission and values within the community.

• Proven experience in community outreach, engagement, volunteer management, or a related field within the charity or non-profit sector.
• Demonstrated success in developing and executing successful outreach programs and events.
• Excellent interpersonal, communication, and public speaking skills.
• Strong understanding of community development principles and practices.
• Experience managing social media platforms and creating engaging digital content.
• Ability to build and maintain relationships with a diverse range of stakeholders.
• Strong organisational skills and the ability to manage multiple projects simultaneously.
• A passion for the organisation's mission and a commitment to social impact.
• Proficiency in relevant software, including MS Office Suite and social media management tools.
• A relevant degree or qualification is desirable but not essential; equivalent practical experience will be strongly considered.

• Develop and execute comprehensive community engagement plans aligned with organisational goals.
• Identify and cultivate relationships with key community groups, local businesses, schools, and potential donors.
• Organise and manage a calendar of community events, fundraising activities, and awareness campaigns.
• Recruit, train, and manage a team of dedicated volunteers, ensuring their ongoing support and motivation.
• Create engaging content for social media, newsletters, and other communication channels to promote activities and impact.
• Represent the organisation at public events, meetings, and forums, acting as a key spokesperson.
• Monitor and evaluate the effectiveness of engagement initiatives, providing regular reports to senior management.
• Seek out and apply for relevant grants and funding opportunities to support new projects.
• Collaborate closely with internal teams to ensure seamless delivery of services and programmes.
• Maintain up-to-date knowledge of community needs and trends within Bradford, West Yorkshire, UK .

• Proven experience in community development, fundraising, or a similar role within the charity sector.
• Excellent interpersonal and communication skills, with the ability to build rapport with diverse audiences.
• Strong organisational and project management abilities, with a track record of successfully delivering events and campaigns.
• Experience in volunteer management and a passion for motivating others.
• Proficiency in social media management and content creation.
• A genuine commitment to the organisation's mission and values.
• Ability to work independently and as part of a team.
• Full UK driving licence and access to a vehicle may be advantageous.
• Familiarity with the local landscape of Bradford, West Yorkshire, UK is highly desirable.

• Develop and execute comprehensive community engagement plans and strategies.
• Build and maintain strong, positive relationships with local community groups, charities, schools, businesses, and local authorities.
• Organize and facilitate community events, workshops, and information sessions.
• Represent the charity at community meetings, forums, and public events.
• Identify community needs and priorities, and work to align the charity's services and projects accordingly.
• Recruit, train, and manage volunteers to support engagement activities.
• Develop and disseminate engaging communication materials, including newsletters, social media content, and press releases.
• Monitor and evaluate the effectiveness of engagement initiatives, reporting on outcomes and impact.
• Seek funding opportunities and assist in grant writing to support community programs.
• Ensure all engagement activities are inclusive, accessible, and responsive to the needs of diverse populations.
• Act as a key point of contact for community inquiries and feedback.
• Contribute to the overall strategic development of the charity.

• Proven experience in community development, engagement, or a related field, preferably within the charity sector.
• Demonstrable success in building and nurturing relationships with diverse stakeholders.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and project management abilities, with a track record of planning and executing events.
• Proficiency in using social media and digital communication tools for engagement.
• A genuine passion for community work and a commitment to social impact.
• Ability to work independently and as part of a team.
• Experience in volunteer management is highly desirable.
• Knowledge of the local community landscape in Birmingham is a significant advantage.
• Flexibility to work some evenings and weekends as required by community events.
• A relevant degree in Social Sciences, Community Development, or a related field is preferred.

• Develop and execute comprehensive community engagement plans to reach target demographics and stakeholders.
• Organize and manage outreach events, workshops, and volunteer activities, both virtually and in person as needed.
• Build and maintain strong relationships with community leaders, local organizations, government agencies, and other partners.
• Develop and implement communication strategies to promote programs and services, utilizing various channels including social media, newsletters, and local media.
• Identify community needs and opportunities for collaboration, aligning organizational resources with local priorities.
• Recruit, train, and manage volunteers to support program delivery and community initiatives.
• Track and report on the impact of engagement activities, using data to inform future strategies.
• Act as a key point of contact for community members, addressing inquiries and concerns effectively.
• Advocate for the organization's mission and values within the community.
• Collaborate with internal teams to ensure cohesive program delivery and support.
• Manage budgets related to community engagement activities.

• Bachelor's degree in Social Work, Sociology, Public Administration, Communications, or a related field.
• Minimum of 4 years of experience in community outreach, program management, or a related role within the non-profit or social sector.
• Demonstrated success in building and nurturing relationships with diverse community stakeholders.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and project management abilities.
• Proficiency in digital communication tools, social media management, and basic database management.
• Experience in volunteer management and recruitment is highly desirable.
• Passion for social justice and a commitment to the organization's mission.
• Ability to work independently and collaboratively in a remote environment.
• Experience in crisis intervention or support services is a plus.