Assistant Vice President, Corporate Functions - Risk, Legal , Finance, Treasury & Regulatory Repo...

London, London MUFG

Posted 4 days ago

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Job Description

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
**1) Main Purpose and Accountability of the Role**
**Specifically, you have accountability for EMEA Internal Audit (EIA)**
Audit Managers are responsible for independently completing the execution and delivery of audit engagements, working within audit teams on the scoping, planning and reporting of audits, issue validation, and continuous monitoring activities. Audit Managers are expected to lead sub-sections of audit assignments as well as provide supervision and support to audit analysts. On occasions, they might also act as audit leads. Audit Managers will have strong project management skills, embed agile into their audit delivery, be structured in their approach to work role-modelling a culture of high performance and continuous improvement, and will be able to manage and prioritise work effectively driving a sense of urgency to complete tasks within short turnaround times. Delivery and execution of all engagements must adhere to audit methodology and standards, meet established deadlines, and include formal sign-offs of key documents and processes within the audit file.
**2) Roles, Scope and Reporting Structure**
+ Authority from, and Reporting to: Director, Finance, Treasury and Regulatory Reporting Internal Audit EMEA
**3) Key Responsibilities**
Specifically, you will be accountable and responsible for taking appropriate action with respect to MUFG Internal Audit, EMEA (EIA), including:
**Audit Delivery and Planning**
+ **Responsible** for the maintenance of the audit universe and risk assessments of assigned Auditable Entities.
+ **Responsible** for **s** upporting the Audit Directors/Senior Audit Managers to dynamically manage the audit plan for the assigned portfolio considering whether it remains relevant throughout the year, proposing changes as appropriate. Execute work or lead assignments independently and effectively ensuring timely delivery and adherence to audit methodology and standards. Escalate any challenges that might impact the audit delivery timelines to Senior Audit Managers /Audit Directors in a timely manner.
+ **Responsible** for the execution and delivery of the assigned audits within the audit plan and issue management/validation on time and within EIA Key Performance Indicators (KPIs), with limited supervision and to the required methodology and Quality Assurance standards. In particular:
+ Embed Agile and deliver risk-based audit engagements and demonstrate appropriate coverage of the key risks
+ Where assigned, Project manage audit engagements with clear focus on timelines and strong supervision of the team deliverables, including timely and effective review of workpapers and prompt constructive feedback to the auditors.
+ Monitor own delivery of tasks effectively and deliver within the deadline set; and meet interim milestones and avoid overruns. Document effective workpapers in a timely manner and in line with audit methodology and standards.
+ Raise and agree potential findings and management action plans promptly during the audit in line with Agile principles with the Auditor In Charge/Audit Director and with key business stakeholders.
+ Coordinate issue follow-up with stakeholders and validate issues to the required quality standards and within relevant KPIs leveraging desktop validation where appropriate.
+ Maintain regular touchpoints with stakeholders to drive and support effective issue management and promptly escalate challenges.
+ Deliver audit workpapers and files to meet all QA standards with minimum review points from Auditor In Charge/Audit Director.
+ Ensure data quality is in line with data quality related deadlines and expectations.
+ **Responsible** for producing audit reports and individual issues that are written for executive audience - impactful, clear key messages, factual, active voice and written in line with effective business writing requirements and needing minimum edits by Audit Directors/ExCo/CAE.
+ **Responsible** for supporting the Audit Directors to provide clear, concise and accurate senior executive and governance committee papers on time - including Audit Committee, Risk Committee, Control Environment and MCA Opinions.
**Stakeholder Relationships**
+ **Responsible** for developing constructive, collaborative relationships with relevant stakeholders (as assigned by the Director) providing a commercial perspective and effective challenge and guidance as 'an independent respected' voice. Share best practices and feedback from industry network and other external sources; partner on initiatives and remediation activities. Support the One MUFG and overall Group strategy.
+ **Responsible** for establishing regular meetings with any assigned stakeholders, building trust, and bringing a collaborative mindset and a calibrated view on risk when providing check and challenge.
+ **Responsible** for effectively supporting the embedding of the agile framework to improve frequency and quality of stakeholder interaction during audits and raising issues as you go. Collaborate with stakeholders to achieve effective agile outcomes - remove blockers, achieve shorter audit execution times, improve the stakeholder experience.
+ **Responsible** for supporting the Portfolio Director's influence of change within the organisation and provide insights on industry risk and control best practices and emerging risks.
+ Where assigned by the Audit Director, **responsible** for partnering with stakeholders to demonstrate impact and influence through tangible outcomes and raised standards of controls and behaviours in the Stakeholders Control Environment. Responsible for generating their own ideas to achieve the same goal.
+ Through Continuous Monitoring, **responsible** for identifying and escalating emerging risk or any material changes that might impact the audit universe, risk assessment, audit plan to Audit Directors/ExCo.
+ **Responsible** for supporting EIA in governance fora, working groups and relevant committees as assigned by Audit Directors/ExCo /CAE in the capacity required.
+ **Responsible** for identifying opportunities to show broader enterprise wide leadership outside the function, through I&D type roles, thematic analysis or integrated assurance work.
+ **Responsible** for communicating with Executive presence to management - focus on being crisp in communication.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute
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Director - Strategic Planning

Greater London, London Mastercard

Posted 4 days ago

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**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director - Strategic Planning
The Director of Strategic Planning will play a key role shaping Mastercard Europe strategy and accelerating its execution. They will lead transversal projects developing strategic plans in partnership with the different business units, identify and go after new growth opportunities, analyse M&A opportunities, etc.
The function sits withing Europe Strategy & Business Excellence - a great place to learn rapidly by being exposed to the most strategic questions Mastercard Europe faces and by being surrounded by other smart and driven colleagues.
Role:
- Pro-actively identify opportunities for growth or improvement within the region
- Help regionalizing Mastercard global strategy and accelerate its execution
- Help other business units accelerate their growth strategy
- Lead cross-functional strategic projects for the region - from defining the problem statement to developing robust execution plans
- Drive change by partnering closely with different teams
All About You
- Track record of leading high-stakes strategic projects
- A problem-solver with an analytical mindset and an ability to cut through noise / complexity
- Demonstrated ability to lead and motivate cross-functional teams without a direct reporting line
- Demonstrated ability to influence various stakeholders and drive change- Quick to adapt to new topics and projects
- Happy to juggle multiple projects concurrently
- Knowledge of payments is a strong plus
- Consulting background and/or experience in an in-house corporate strategy role is a plus
- Curiosity to learn about all different aspects of Mastercard Posting windows may change based on the volume of applications received and business necessity.
Candidates are encouraged to apply expeditiously.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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VP/AVP, Strategic Planning

London, London MUFG

Posted 4 days ago

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Job Description

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
**MAIN PURPOSE AND ACCOUNTABILITY OF THE ROLE**
Specifically, you have accountability for the following named departments:
+ Office of the Chief of Staff for EMEA (former Strategic Planning Department of EMEA Planning)
**ROLES, SCOPE AND REPORTING STRUCTURE**
+ Authority from and reporting to Head of Corporate & Financial Strategy for EMEA or his/her direct report
**KEY RESPONSIBILITIES**
**Regional Planning and Strategy Development**
You will be responsible for taking appropriate action with respect to Office of the Chief of Staff for EMEA, including
+ Responsible for supporting Chief of Staff for EMEA and Head of Corporate & Financial Strategy for EMEA, and executing all tasks assigned by them.
+ Responsible for supporting Regional Executive for EMEA and executing all tasks assigned by them.
+ Responsible for the Project/Programme management of multiple significant strategic initiatives in EMEA.
+ Responsible for the Projects/Programmes relevant to Securities (MUSE and MUS(EU)) matters
+ Responsible for strengthening the integrated operation of both Chief of Staff for EMEA and MUSE/MUS(EU) CEO's support team, and building robust relationships with MUSE/MUS(EU) CEO and his/her support team
+ Responsible for strategic policy planning and implementation to enhance the activities, governances and operational efficiencies in EMEA.
+ Responsible for rebuilding the robust regulatory policy and strategy across EMEA, covering horizon scanning, implementation of new regulations, and monitoring of open issues with regulators, all of which require MUFG wide coordination both in Tokyo and EMEA.
+ Responsible for regulatory compliance with respect to the operations administered by EMEA, and supporting communication and negotiation with local authorities in EMEA.
+ Responsible for setting and management of organization performance evaluation for COOI area.
+ Responsible for providing support, guidance, assistance and management on the Safety and Soundness activity for each branch, representative office and local affiliate offices in EMEA.
+ Responsible for liaising between HO divisions in Tokyo and divisions / branches in EMEA, communicating and negotiating in many cases in Japanese (reading, writing and speaking). If necessary, interpreting between English and Japanese. (The communication with and application to Japanese regulatory bodies is accepted only in Japanese.)
+ Responsible for leading crisis management in serious disasters, terrorism, riots, wars, and outbreaks (pandemics) of infectious disasters etc.
+ Responsible for supporting facility team to ensure safety and effectiveness of all bank facilities in EMEA.
+ Responsible for collaborating with Corporate Communication team for developing internal/external communication, brand related strategies & initiatives.
+ Responsible for enhancing collaborative framework among affiliated companies and alliance partners.
**WORK EXPERIENCE**
+ A proven track record of establishing strategies and achieving business development targets.
+ Proven track record of building and maintaining internal and external relationships.
+ Extensive/enough experiences in the banking industry.
**SKILL AND EXPERIENCE**
**Functional / Technical Competencies**
+ Excellent understanding of a broad spectrum of banking business and other financial industries, both in the global and regional market.
+ Fluent English and Japanese language skills, both written and oral.
+ Ability to lead by example by coaching, mentoring and developing staff.
+ Good working knowledge of Japanese business culture or experience of adapting to and working with different culture.
+ Well-developed communication skill and human network are necessary for this position in order to establish EMEA strategy in consistent with the entire MUFG strategy.
+ Ability to negotiate and settle issues with head offices in Tokyo, other regions and branches and maintain good internal relationships.
+ Well-developed negotiation, persuasion and influencing skills.
+ Good team worker and ability to prioritise and drive deadlines.
+ Knowledge of managerial accounting, general financial accounting standards, and general knowledge of applicable tax regime and its implication - preferable but not required.
**Education / Qualifications**
+ Degree level education or equivalent industry experience essential.
**PERSONAL REQUIREMENT**
+ Excellent communication skills
+ Result-driven, with a strong sense of accountability
+ A proactive, motivated approach.
+ The ability to operate with urgency and prioritise work accordingly
+ Strong decision-making skills, the ability to demonstrate sound judgement
+ A structured and logical approach to work
+ Strong problem-solving skills
+ A creative and innovative approach to work
+ Excellent interpersonal skills
+ The ability to manage large workloads and tight deadlines
+ Excellent attention to details and accuracy
+ A calm approach, with the ability to perform well in a pressurised environment
+ Strong numerical skills
+ Excellent Microsoft Office skills
**Please note MUFG operate a hybrid working model with 3 days per week in the office**
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute
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Strategic Planning Japanese speaker

Central London, London People First Recruitment

Posted 3 days ago

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Job Description

permanent
Ref: 23042

The Skills You'll Need: Japanese, compliance, risk management, cyber security, governance

Your New Salary: TBC

Hybrid 3 days office/ 2 days home.

Start: ASAP

Working hours : 9-5

Strategic Planning JAPANESE speaker - What You'll be Doing:

  • Managed and promoted strategic projects and programmes across the EMEA region, with a particular focus on initiatives related to Securities.
  • Planned and implemen.

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Head of Strategic Planning & Development

SW1A 0AA London, London £100000 Annually WhatJobs

Posted 8 days ago

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full-time
Our client is looking for a visionary and strategic Head of Strategic Planning & Development to lead their growth initiatives in London, England, UK . This senior management role requires a dynamic individual with a proven track record in developing and executing long-term business strategies, identifying new market opportunities, and driving organizational development. You will be responsible for shaping the future direction of the company, overseeing key strategic projects, and fostering a culture of innovation and continuous improvement. This hybrid position allows for intensive collaboration at our central London office combined with the flexibility of remote work.

Key responsibilities include:
  • Developing and implementing comprehensive long-term strategic plans for the organization.
  • Conducting market research, competitive analysis, and feasibility studies to identify growth opportunities.
  • Leading cross-functional teams to execute strategic initiatives and projects.
  • Developing business cases and financial models to support strategic investments.
  • Monitoring industry trends, economic conditions, and regulatory changes impacting the business.
  • Building and maintaining strong relationships with key stakeholders, including investors, partners, and senior leadership.
  • Translating strategic objectives into actionable plans and measurable outcomes.
  • Assessing organizational capabilities and identifying areas for development and improvement.
  • Managing the strategic planning process and ensuring alignment across all departments.
  • Presenting strategic recommendations and progress updates to the Board of Directors and executive team.
  • Fostering a culture of innovation and strategic thinking throughout the organization.

The ideal candidate will possess an MBA or equivalent advanced degree in Business Administration, Strategy, or a related field. A minimum of 10 years of progressive experience in strategic planning, business development, or management consulting is required. Proven experience in developing and implementing successful business strategies within complex organizations is essential. Exceptional analytical, financial modeling, and problem-solving skills are critical. Outstanding leadership, communication, and presentation skills are necessary to influence stakeholders at all levels. The ability to think critically and strategically, coupled with strong project management capabilities, is paramount. Experience in mergers, acquisitions, or partnerships is highly desirable. This is a high-impact role for a results-oriented leader ready to drive significant business growth and transformation.
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Business Operations Lead

London, London Healthera

Posted today

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Healthera | Series A Health-Tech | UK At Healthera, we’re transforming how healthcare is delivered across the UK. Our digital platform connects patients, pharmacies, and healthcare providers to make access to care faster, easier, and more effective. We’re now looking for a Business Operations Lead to help us scale our operations as we expand nationwide. This is a high-impact role at the heart of our growth: you’ll build scalable systems, streamline processes, and unlock insights that directly improve patient outcomes. What you'll do Scale operational infrastructure – optimise HubSpot, design cross-system integrations, and replace manual workflows with automation. Transform our data capabilities – migrate from spreadsheets to modern reporting systems, establish reliable pipelines, and surface actionable insights for marketing, product, and finance teams. Lead cross-functional initiatives – manage projects that enhance both patient experiences and business performance. Own and improve core business processes – drive operational excellence while mentoring colleagues across departments. What we're looking for Proven track record of solving operational challenges in fast-scaling businesses . Strong technical skills – confident with raw datasets (Excel / Google Sheets / Python), CRM administration ( HubSpot preferred), and system integrations (Zapier, APIs). Data-driven mindset – experienced in building reporting systems, maintaining data hygiene, and enabling decision-making with robust analytics. Experience in early-stage startups (especially health-tech or SaaS). Technical skills in SQL, Python, or BI tools (Looker, Metabase, Tableau). Knowledge of data governance across interconnected systems. Bachelors Degree in a quantitative field (or equivalent). Why Join Healthera? Be part of a mission-driven team making healthcare more accessible for millions of patients. Play a pivotal role in shaping the future of a Series A company on a strong growth trajectory. Work closely with founders and senior leadership, with clear opportunities to grow into an executive-level role. Competitive salary, meaningful equity, and the chance to directly influence both business growth and health outcomes . If you’re excited about using your operational expertise to make a real difference in healthcare, we’d love to hear from you.
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Business Operations Manager

London, London eTeam

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Job Title: Merchant Operations Manager Location: London, UK Job Type: Full-time contract, Until 27/02/2026 Summary: • With this role within the Merchant Operations team, you will have the opportunity to streamline and improve critical operations for Client merchants across the UK. With a direct impact on the efficiency and effectiveness of our merchant processes, you will drive initiatives aimed at optimising merchant experience and operational excellence across the merchant base. This is not a one-person task, though, and to achieve success, you will collaborate with other local and regional operations teams, external vendors and, most importantly, with our commercial teams, who represent the needs and wants of our Merchant Partners. • We are looking for a well-rounded individual who is experienced in influencing and managing both internal and external stakeholders. You should be able to apply your analytical and commercial skills to real-world problems, and possess a strong bias for operational excellence. If you are looking to grow in a dynamic environment and possess a great combination of commercial and operational acumen, this role is for you. Responsibilities: • Manage merchant products and service partnerships (e.g., delivery-only kitchens pilots, financing, rebates, marketing levers) from ideas to scaled playbooks • Manage strategic partnerships with external providers , overseeing deal support, pipeline follow-ups, and contract finalization • Find and fix friction in the restaurant experience: order accuracy, on-time preparation, clear communications, refunds, and disputes. • Lead cross-functional projects with Product, Legal, Marketing, Sales, and Operations to improve our restaurant tools and offerings. • Build models, dashboards, and experiments to size opportunities, validate solutions, and guide prioritisation. • Work in a fast-paced environment while ensuring projects continue progressing to completion despite ambiguous conditions and tight deadlines • Report performance and insights to leadership; codify playbooks that raise the bar for operational excellence. Required: • Bachelor or advanced degree in business analytics, business administration, engineering, mathematics, politics, physics, economics, econometrics or equivalent • 3 to 5 years of relevant experience in strategy, business operations, consulting, project/ program management, category management, and/or investment banking • Business acumen and sound judgment, with a clear understanding of financial drivers and their impact on outcomes. • Strong operational and process-oriented mindset essential for understanding and optimising complex processes • Strong interpersonal skills with the ability to work effectively across multiple teams and stakeholders in a fast-paced, cross-functional environment. • Excellent verbal and written communication. You can craft a compelling business case and pitch it to senior leaders, confidently telling a data-backed story that helps secure buy-in. • Data analytics and technical skills: • Spreadsheet modelling (Excel/ Google Sheets) • Basic Proficiency in SQL (with willingness to upskill)
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Business Operations Specialist

London, London ALTEN LTD - UK

Posted today

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contract
Who we are: ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation. Due to ongoing expansion, Alten Ltd is looking for an Business Operations Specialist to join our growing team here in London. This is a fantastic chance to join a fast-growing company with strong core values of; Excellence, Accountability, Integrity, and Service and well a clear developmental path for the successful candidate. What will you do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs / Acting as a business partner. Collaborate in the design, implementation, and enhancement of decision-support tools for top management, as well as improve existing processes and tools. Prepare for career committee reviews each semester, analysing Business Manager performance history and supporting optimizations within the commercial organization. Calculate manager objectives to generate accurate bonus letters. Assess and calculate semester results, followed by review sessions with directors. What we are looking for? Bachelor’s & or Masters Degree in Controlling, Finance, data Analysis or similar field. 1-2 years of relevance experience (Internship experience included). High degree of competency within MS Office, especially within Excel (Data Visualisation). Dynamic, rigorous, and proactive with good interpersonal and communication skills. Excellent analytical and synthesis skills. What we offer: Competitive basic salary accompanied by an attractive bonus based on your performance. Company benefits including Private Medical Healthcare, Life Insurance and Travel Insurance. Pension scheme with company contributions up to 6%. A challenging position in a fast-growing company with a quick career development for its best talents. Any doubts? Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
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Business Operations Coordinator

London, London Newmark UK

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The Business Operations Coordinator will play a key role in supporting the efficient and effective delivery of operational and compliance activities across Newmark. Working closely with the Senior Associate, Business Operations, and providing support to the Legal and Compliance Director, the successful candidate will help ensure that internal processes run smoothly and in alignment with the firm’s strategic objectives. This varied and dynamic role offers exposure across business operations, legal and compliance, providing an excellent platform for career development within a professional services environment. Main Responsibilities Take ownership of day-to-day operational processes within the Legal, Operations and Risk department, ensuring smooth delivery of activities. Act as a first point of contact for operational and compliance queries, resolving routine matters and escalating complex issues when necessary. Support departmental management tasks, including team coordination, resource planning, and tracking actions against business objectives. Administer supplier contracts and renewals, coordinating with internal stakeholders to ensure timely review and escalation where required. Monitor internal policies and procedures, ensuring they are regularly reviewed, revised, and renewed in line with regulatory changes and business needs. Monitor and maintain compliance registers, including gifts and hospitality, claims and complaints, and data privacy queries. Coordinate insurance renewals, maintain accurate documentation, and assist with insurance-related queries. Liaising with regulatory bodies and maintain accurate records and documentation to support audit readiness and regulatory reporting. Coordinate meetings, prepare agendas, take minutes, and track follow-up actions across business and compliance functions. Prepare reports, presentations, and management information for senior stakeholders. Identify and implement opportunities for process improvement, enhancing efficiency and effectiveness across the business. Qualifications and Skills Experience in an operations, compliance, or business support role within professional services, property, or a corporate environment. Strong organisational and project coordination skills, with the ability to manage multiple priorities and deadlines. Understanding of compliance monitoring processes, regulatory obligations, or risk management (experience maintaining registers and reporting is advantageous). Excellent written and verbal communication skills, with confidence engaging stakeholders at all levels. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), with the ability to analyse and present information effectively. Strong attention to detail and accuracy, with the ability to take ownership of compliance and operational responsibilities. Ability to work independently, use initiative, and manage tasks with minimal supervision. Interest in business operations or compliance as part of a longer-term career path. About you Professional, dependable, and solutions-focused. Proactive self-starter with strong problem-solving skills. Collaborative team player with excellent interpersonal skills. Flexible and adaptable, able to manage changing priorities effectively. Committed to continuous improvement and personal development. Salary & benefits Salary: competitive based on market and professional experience 26 days’ holiday per year, plus Bank Holidays and extra days at Christmas and New Year Pension – We match your contributions up to 8% (after initial probationary period) 26 weeks full maternity pay 6 weeks full paternity pay Private Medical Insurance with Vitality 1 paid volunteering day per year to help give back to our local communities Performance related staff profit share scheme Wellbeing allowance which can be used for either physical or mental wellbeing activities Critical Illness Cover - Employee paid scheme offered at a competitive rate through Aviva Dental Insurance (self-funded) - access to employee-paid dental care at competitive rates Interest Free Season Ticket Loan Interest Free Rental Deposit Loan Group income protection scheme
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Business Operations Lead

Greater London, London Healthera

Posted 9 days ago

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Healthera | Series A Health-Tech | UK


At Healthera, we’re transforming how healthcare is delivered across the UK. Our digital platform connects patients, pharmacies, and healthcare providers to make access to care faster, easier, and more effective. We’re now looking for a Business Operations Lead to help us scale our operations as we expand nationwide.

This is a high-impact role at the heart of our growth: you’ll build scalable systems, streamline processes, and unlock insights that directly improve patient outcomes.


What you'll do


  • Scale operational infrastructure – optimise HubSpot, design cross-system integrations, and replace manual workflows with automation.


  • Transform our data capabilities – migrate from spreadsheets to modern reporting systems, establish reliable pipelines, and surface actionable insights for marketing, product, and finance teams.


  • Lead cross-functional initiatives – manage projects that enhance both patient experiences and business performance.


  • Own and improve core business processes – drive operational excellence while mentoring colleagues across departments.


What we're looking for


  • Proven track record of solving operational challenges in fast-scaling businesses .


  • Strong technical skills – confident with raw datasets (Excel / Google Sheets / Python), CRM administration (HubSpot preferred), and system integrations (Zapier, APIs).


  • Data-driven mindset – experienced in building reporting systems, maintaining data hygiene, and enabling decision-making with robust analytics.


  • Experience in early-stage startups (especially health-tech or SaaS).


  • Technical skills in SQL, Python, or BI tools (Looker, Metabase, Tableau).


  • Knowledge of data governance across interconnected systems.


  • Bachelors Degree in a quantitative field (or equivalent).



Why Join Healthera?


  • Be part of a mission-driven team making healthcare more accessible for millions of patients.


  • Play a pivotal role in shaping the future of a Series A company on a strong growth trajectory.


  • Work closely with founders and senior leadership, with clear opportunities to grow into an executive-level role.


  • Competitive salary, meaningful equity, and the chance to directly influence both business growth and health outcomes .


If you’re excited about using your operational expertise to make a real difference in healthcare, we’d love to hear from you.


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  37. handyman Installation & Maintenance
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  39. code IT & Software
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  48. perm_media Media & PR
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  50. local_hospital Military & Public Safety
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  55. checklist_rtl Project Management
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  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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