14 Corporate Functions jobs in London

Business Operations Officer - Strand, London, WC2R 2LS About us

The Faculty of Natural, Mathematical & Engineering Sciences (NMES) comprises the Departments of Chemistry, Informatics, Mathematics, Physics and Engineering and is looking to recruit a full time Business Operations Officer in our Mathematics department.  

The Department of Mathematics has a distinguished scientific tradition in pure and applied mathematics and statistics. Since its foundation in 1830, it has established a reputation as a world-leading centre for the research and study of mathematics.   

The Department is supported by an experienced and passionate professional services team, working in partnership with academic colleagues, as well as faculty and central directorates (e.g. admissions, students and education, human resources, research, management accounting services, estates and facilities), to provide a high-quality administrative support service and student and staff experience. 

About the role

The Business Operations Officer is a key member of the departmental Business Operations Team, responsible for delivering high-quality, effective, and responsive administrative support across a range of operational functions. As a central point of contact for enquiries, the role holder ensures consistent service delivery in line with University, Faculty and Departmental priorities, timelines, and policies.

Working collaboratively within the team and reporting to the Business Operations Manager, the postholder supports selected sub-areas of the business function, including finance, procurement, auditing, HR, events management, web editing, space management, health and safety, business continuity, information and data management, and general projects. They play a vital role in maintaining operational efficiency, ensuring compliance, and supporting the department’s strategic and day-to-day activities.

The Business Operations Officer actively contributes to the continuous improvement of services, sharing best practices and promoting innovative ideas for more effective and efficient delivery. With a strong focus on professionalism and customer service, the role holder helps foster a culture of responsiveness, accuracy, and collaboration, enhancing the experience of staff, students, and stakeholders across the Department and Faculty.

The role will be based at the Strand campus, in the heart of Central London. Professional services staff are currently working on a hybrid basis, meaning the role holder will spend part of their working week on campus and the remainder working remotely.  

Information on the Department of Mathematics and the Faculty of Natural, Mathematical and Engineering Sciences can be found at the following links: 

This is a full time / part time post (35 Hours per week), and you will be offered an indefinite contract.

Business Operations Officer - Strand, London, WC2R 2LS About us

The Faculty of Arts & Humanities is looking to appoint an outstanding candidate with experience of business operations administration to this varied and rewarding role, part of a small and collaborative team within a wider and diverse professional services team supporting the academic departments in Humanities: Classics, History, Philosophy and Theology & Religious Studies.  

King’s College London considers the professional and personal development of our staff a priority and we offer an inspiring range of opportunities for training and career progression. Our Organisational Development team provide in-house and bespoke training. 

About the role

The successful applicant will report to the Business Operations Manager and will work closely with them, the Senior Business Operations Officers, wider Business Operations team and the relevant central University services to support operations within the Humanities departments and the Faculty.

The Business Operations Officer plays a key part in the following day-to-day operations: finance and resource administration, procurement, human resources, estates and space, health and safety, and other projects around space provision, etc.  The role also provides a high level of customer service support in collaboration with key stakeholders in the Faculty and central service teams.   

The successful applicant will be a proactive person with excellent interpersonal skills and the ability to build good working relationships with colleagues across the College and externally. They will be highly organised and numerate, with strong written and verbal communication skills, experience of working on improvement initiatives, strong collaborative team working skills, and a proactive and positive can-do attitude.  

This is currently offered as a hybrid role, and the role holder will be eligible to spend part of their working week on campus and part of the week working remotely (please note some flexibility will be required as for the days in Campus, dictated by business needs).

Please note that this role is not solely desk-based and will involve regular movement around campus to monitor spaces and support activities.

This is a full time (35 hours per week), and you will be offered an indefinite contract after a successful probation period.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Demonstrable professional experience of effective and efficient administrative operations.
2.  Excellent interpersonal skills, able to interact with a wide variety of people, including senior staff, in a professional and assured manner and commitment to providing excellent customer service
3.  Competent and experienced using technology and IT (including a broad range of software applications, especially Microsoft suite of programs and intermediate use of Excel) and an interest in expanding and improving these.
4.  Excellent written and spoken communication skills including appropriate use of English in written correspondence, formal documents, professional emails, minutes, and confidence in corresponding with internal and external stakeholders.
5.  Experience of financial administrative processes (eg: raising purchase orders, invoicing, reconciliation, payments), with strong numeracy and data analysis skills, demonstrating accuracy and a high degree of attention to detail.
6.  Excellent organizational skills with the ability to manage time effectively, work flexibly and prioritize workload to meet deadlines and to multi-task to work to competing deadlines in a busy work environment.
7.  Demonstrable commitment to continuous improvement, reviewing processes and propose improvements, with an ability to identify and address potential operational problems/inefficiencies. 
8.  An enthusiastic and flexible team player with a positive and proactive, ‘can do’ attitude.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Business Operations Officer - Strand, London, WC2R 2LS About us

The Faculty of Natural, Mathematical & Engineering Sciences (NMES) comprises the Departments of Chemistry, Informatics, Mathematics, Physics and Engineering and is looking to recruit a full time Business Operations Officer in our Engineering department.

Recently re-founded, the Department of Engineering is rapidly expanding into a world-class research and teaching department. Research currently focuses on robotics, telecommunications and biomedical engineering, but we are looking to establish new research themes.

The Department is supported by an experienced and passionate professional services team, working in partnership with academic colleagues, as well as faculty and central directorates (e.g. admissions, students and education, human resources, research, management accounting services, estates and facilities), to provide a high-quality administrative support service and student and staff experience.

About the role

The Business Operations Officer is a key point of contact for enquiries to the Business Operations Team and works as part of a team to ensure consistent management and delivery of departmental operations by providing high quality and effective administrative support, in accordance with university and Faculty priorities, timelines and policies.

The role holder will provide administrative support in selected sub-areas of the business function, which includes finance, expenses, procurement, auditing, HR, events management, web editing, space management, health and safety, business continuity, information and data management and general projects.

You will actively contribute to the delivery of the faculty’s business function and role model a culture of professionalism with a focus on providing responsive and timely customer service. The role holder will also share best practice with colleagues and help promote new ideas for better and more effective and efficient delivery of services.

The role will be based at the Strand campus, in the heart of Central London. Professional services staff are currently working on a hybrid basis, meaning the role holder will spend part of their working week on campus and the remainder working remotely.

Information on the Department of Engineering and the Faculty of Natural, Mathematical and Engineering Sciences can be found at the following links:

This is a full time post (35 Hours per week), and you will be offered an indefinite contract.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Enterprise Comms & MarTech Experiences (ECMX) enables high quality, innovative marketing through marketing campaign consultation & execution; and developing best-in-class products & processes which modernize the end-to-end marketing ecosystem. The ECMX Business Operations Hub is a newly formed team which will centralize the management, guidance, and governance of ECMX-required activities in support of core operational risk and control initiatives such as Project Guardian, Risk Control Self-Assessment (RCSA), Offers, Benefits & Rewards (OBR), internal and external audit engagements and issues management. The team will work closely with Control Management, the 2nd line of defense, Audit, and Regulatory exam managers to represent ECMX and coordinate the efforts of ECMX process and product owners to enhance the operational risk framework.
**How will you make an impact in this role?**
Responsibilities:
+ Act as a central hub for risk management activities, supporting subject matter experts across each of the ECMX VP teams
+ Enable, provide guidance, and support the management of key strategic risk and control objectives in partnership with Control Management.
+ Manage Business Unit activities of the Risk and Control Self-Assessment (RCSA) process to help ensure consistency and accuracy
+ Act as a central point of contact for internal and external exam management activities, supporting the ECMX product and operational teams in assigning and preparing responses to audit requests, drafting audit reports and completing action plans against findings.
+ Provide strategic direction to senior management on process risk issues and mitigation strategies
+ Support the design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations
+ Foster a culture of risk awareness and ongoing improvement within ECMX
+ Facilitate the understanding and use of the risk governance framework through regular communication
+ Enable and monitor the integration of changes in the Operational Risk framework
+ Be a key leader for sharing insights, better practices, themes, etc. across ECMX
**Minimum Qualifications**
+ Experience with operational risk management lifecycle / control management activities
+ Proven experience in process improvement, operational excellence, or related field
+ Excellent project management, communication, and interpersonal skills, with an ability to interact and influence across all levels of the organization
+ Positive "roll-up your sleeves" attitude, a proactive mentality, and a passion to win required
+ Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability
+ Outstanding problem-solving and analytical skills, with strong learning agility and willingness to embrace and lead through change
+ Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Compliance
**Primary Location:** United Kingdom-East Sussex-Brighton
**Other Locations:** United Kingdom-London-London
**Schedule** Full-time
**Req ID:** 25013473

Finance and Business Operations Manager - Strand, London, WC2R 2LS About us

King’s Centre for International Education and Languages a new, cross-cutting Centre designed to widen the educational reach of King’s. It brings together three existing areas: King’s Foundations, Summer Programmes, and King’s Language Centre. This brings together international pathway provision, pre sessional programmes, pre-UG summer courses, UG summer modules, UG language modules, bespoke language programmes for the community and our partners and academic skills provision for all King’s students. 

Each of these areas are well established, respected and recognised within and beyond the King’s community. The Centre is focused on enabling collaboration between the three departments to further advance our work in promoting educational excellence and supporting and enhancing the student experience. The Centre has significant expertise in International Education and makes a significant contribution to the rich and diverse make-up of the King’s student body. 

About the role 

The Finance & Business Operations Manager will be responsible for the financial management and business planning of the Centre for International Education and Languages (CIEL). They will lead and manage the CIEL Central and individual departments business function, including finance, procurement, HR, space, health and safety, business continuity, information and data management.

Working with the CIEL Senior Leadership team, the postholder will support the Heads of Operations to balance the academic, business and financial objectives of the department and to achieve the departmental strategic and operational aims. You will manage and oversee the business operations of CIEL ensuring the consistent, high-quality delivery to stakeholders.  Finance & Business Operations Manager will be accountable for the quality and professionalism of service delivery, ensuring activities are consistent with operational policies and precedents.

The successful candidate will have strong leadership and team management skills with proven experience in managing business change initiatives. You will have a proactive and problem-solving mindset and ability to convert objectives into actionable plans.

The role is primarily based at King’s Strand Campus though you may be required to travel to other campuses on occasion. As part of King’s hybrid working policy, all Professional Services team members can work remotely for 40%-60% of the week if they wish.  Flexibility is required in terms of days on campus to align with key colleagues in CIEL.  There may be times when more time on campus is required, which would be arranged with the line manager. 

This is a full-time permanent position.

Description
You will be responsible for Sales Operations, Business Intelligence, and Business financial analysis within the Worldwide Public Sector Sales Operations organization. This is a pivotal role that enables you to have significant business impact through your direct involvement in customer financial modeling, reporting, forecasting, data quality and operations support.
You will assist in the formalization of the financial and business reporting for the Partners vertical within the Worldwide Public Sector. You will be establishing driving sales insights through operational metrics, and reports to support the rapid growth of the AWS public sector business.
You will work in collaboration and coordination with Business Operations Leaders, Sales Directors, account and service teams, corporate finance. You will work with legal and compliance teams to ensure full compliance of government and Amazon policies, as well as evaluation and recommendation of new ways of conducting business that can help accelerate growth.
You should have the ability to think strategically, act effectively, and display strong analytical and critical thinking skills. You should be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail.
Key job responsibilities
- Lead projects, programs and/or initiatives that improve sales productivity, increase operational efficiency, and/or establishes new processes needed by the partner business
- Lead the development and tracking of metrics for new strategic programs. Conduct analysis to identify trends and share finding with business leaders
- Manage all aspects of Worldwide Public Sector financial reporting and analysis for a Business vertical ensuring timeliness, completeness and accuracy of reporting
- Develop metrics and reports to manage sales pipeline, billed revenue and quota attainment
- Coordinate with corporate teams to influence roadmap for enhanced business intelligence and CRM tools to support the business
- Work with territory planning, segmentation & quota development
- Assist in the creation and management of sales compensation plans, headcount tracking, and management
- Identify reporting issues, gaps in processes, and
drive timely resolution
- Lead work streams aimed at automation and enhancement for the public sector partner team.
- Help WWPS Operations balance short term tactical goals with long term strategies
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- BS/BA degree or equivalent experience
- Considerable experience in the areas of finance, business management and/or sales operations in mid-to-large scale global Sales Organization
- Considerable experience with the development and implementation of systems, processes and tools utilized for CRM, variable compensation, revenue reporting, and forecasting
- Considerable experience using BI tools, CRM software, and Excel
- Existing Security Clearance desirable. Due to the nature of the role, and the need to be able to complete security clearance, this role is open to UK nationals only.
Preferred Qualifications
Experience working within a high-growth, technology company would be beneficial
- Experience using Tableau/Excel
- MBA with concentration in Business or Finance
- Self-motivated, action-oriented, multi-tasking individual with a great sense of urgency and follow-through
- Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Strong verbal and written communications skills as well as the ability to work effectively across internal and external organizations.
- Motivated self-starter who is proactive and action-oriented
- Able to operate successfully in a lean, fast-paced organization that can scale quickly
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The Global Real Estate and Facilities (GREF) team provides real estate transaction expertise, business partnering, space & occupancy planning, capital investment program management and facility maintenance and operations for Amazon's corporate office portfolio across multiple countries. We partner with suppliers to ensure quality, innovation and operational excellence with Amazon's business and utilize customer driven feedback to continuously improve and exceed employee expectations.
The Business Operations Manager will work on innovative and high-impact business projects, working with our internal business partners, industry experts and strategic vendors to further foster innovation while delivering renowned solutions across our campus. This position will support the RE&F Regional Director's and their team's by making the business more efficient and drive best practices across our diverse lines of business.
The optimal candidate is an experienced and engaging professional who will excel within an entrepreneurial culture - providing vision, leadership, and communication - not afraid to dive deep into details and take ownership. They should also understand the nuance of being approachable, while at the same time consultative- providing direction/recommendations and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause. An ideal candidate is able to navigate high level of ambiguity and demonstrate a bias for action, taking calculated risks in a fast-paced environment.
Key job responsibilities
- Establish and own the end-to-end business rhythm, incorporating finance, corporate and RE&F global activities.
- Oversee the preparation for, and facilitation of, monthly business review meetings, highlighting financial variances and business performance against key initiatives.
- Develop and publish quarterly business review presentations.
- Facilitate monthly leadership team meetings to ensure the agenda is enabled via tight and effective sessions.
- Steward the annual planning process, forums and commitment establishment.
- Manage team reporting tools to track progress against regional commitments.
- Lead cross team projects to ensure regional and business alignment on key strategic RE&F initiatives.
- Represent the region with partner groups as required to drive business initiatives, ensure regional perspective is represented, and needs/asks are communicated.
- Own and drive deployment of selected regional programs or initiatives, as identified by the Puget Sound Regional Director, working either with delegated authority or via strong influence. Convene and manage remote teams, where needed, in order to drive execution of assigned programs and initiatives.
- Serve as the primary point for control and aggregation for vendor performance management tracking, assessment, and feedback
- Maintain cross regional peer connections
- Manage department T&E and controllable line items within budget.
Basic Qualifications
- Bachelor's degree in Business Management, Project Management, Finance or Engineering.
- Significant professional experience in program or project management working in real estate, facilities management, or space planning.
- Background knowledge of supplier protocol, financial analysis and budget processes, contract administration and proposal process, procurement principles, vendor quality and productivity criteria.
Preferred Qualifications
- Experience in the areas of implementation, information, and service provider relationships.
- Excellent communication (verbal and written) and interpersonal skills.
- Excellent analytics and data management skills.
- A proven ability to influence and collaborate across groups and build remote teams.
- Be self-motivated and directed and require minimal supervision.
- Project management, organizational and entrepreneurial skills.
- Proven analytical experience.
- Drive to overcome adversity.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Senior Business Officer (Operations) - Strand, London, WC2R 2LS About us:

 School of Mental Health & Psychological Sciences   

King’s College London is an internationally renowned university delivering exceptional education and world-leading research. The university is dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place. The Strategic Vision 2029 looks forward to King’s College London’s 200th anniversary in 2029 and sets out ambitious plans in five key areas:

•    Educating the next generation of change-makers

•    Challenging ideas and driving change through research

•    Giving back to society through meaningful service

•    Working with our local communities in London

•    Fostering global citizens with an international perspective

The Institute of Psychiatry, Psychology & Neuroscience (IoPPN) is a Faculty of King's College London and the largest academic community in Europe devoted to the study and prevention of mental illness and brain disease.

The School of Mental Health & Psychological Sciences (MHaPS) is one of three schools under the IoPPN, comprised of the four departments of Psychology: Social, Genetic & Developmental Psychiatry; Health Service & Population Research; and Biostatistics & Health Informatics. With over 100 Principal Investigators, our research spans development from childhood to old age, encompassing basic research through to the development and implementation of treatments, services and policy.

About the role:

You will work closely with the School’s senior leadership team and key stakeholders across the Faculty and wider university to ensure operational efficiency, compliance, and a culture of continuous improvement.

You will oversee and refine essential systems and processes, enabling our research and education community to thrive in a safe, well-managed and inclusive environment. This role offers line management responsibilities and wide exposure across the School, making it an excellent platform for professionals seeking to develop their career in higher education business operations.

We are looking for an individual with strong organisational capability, sound judgement, and the ability to lead with professionalism and integrity. If you’re motivated by making a tangible difference in a world-leading academic setting, we invite you to apply.

This fully on-campus role requires presence across Denmark Hill and Guy's campuses.

This is a full-time post, and you will be offered an indefinite contract.

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
MUFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group's operating companies include, but are not limited to, MUFG Bank, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.
Please visit our website for more information - mufgemea.com.
The EMEA Operations department supports MUFG's core products and services including Banking (commercial/retail-based payments, loans, derivatives, trade finance) and Securities (Derivatives, FX, Fixed Income, Equity etc). The role of Operations is to manage the interaction between Operations and MUFG's internal clients (Front Office, Trading Desks etc) and has close ties with other support areas such as , Legal, Compliance, Risk etc
**NUMBER OF DIRECT REPORTS**
**MAIN PURPOSE OF THE ROLE**
The main purpose of the role is to lead requirements definition for MSOS change deliveries across all covered products. SME knowledge will be used to propose and execute process efficiency leveraging metrics to help identify opportunities with strong business cases.
Operational process re-design will also be required in the role to ensure optimal control standards across products and processes supported.
Adapting to Industry change is required in the role - both scoping to determine cross functional impact as well as defining Operations specific requirements to successfully implement.
In the role the individual will be responsible for providing support to multiple trading desks when supporting post execution tasks in a change capacity. The role will need to manage multiple currencies, market locations, and controls within a change environment.
The role requires strong understanding of Fixed Income, Equity, and Secured Financing trade flow and support activities including payment processing, collateral management, securities settlements, and asset servicing in order to support system enhancements, industry change initiatives, and efficiency improvements.
The role requires active management and understanding of the day-to-day processes, interactions and relationships managed by the wider Operations team, with the provision of continuous development ideas and improvements.
A detailed understanding of the front to back process is essential to ensure change driven by both internal and external stakeholders is understood and appropriately addressed in line with functional control standards.
**KEY RESPONSIBILITIES**
+ Supporting the business to gather formal Business Requirements and input into the Technical design documents.
+ Supporting the business to review and provide input into As-is and To-Be workflows.
+ Performing GAP analysis between current state and proposed state solutions.
+ Formulating testing approaches and support writing of test plans
+ Completing project/work-stream status reports.
+ General ad-hoc support for any new requirements or issues related to the project.
+ Ability to deal with trade lifecycle queries
+ Problem solving of issues as they occur throughout the project lifecycle.
+ Contribute to the development and implementation of the relevant Business' expansion strategy.
+ Review bespoke Business requirements to ensure Operation delivery in partnership with Processing teams, accuracy and to confirm compliance with bank policy and market requirements.
+ Support documentation requirements throughout the project lifecycle and draft various requirement documents where required ensuring content is fit for purpose and thorough so that project scope is assessed in an appropriate manner.
+ Draft clear, concise, and complete PowerPoint decks and other presentation materials used to update senior management and key stakeholders throughout the project lifecycle.
+ Liaise with third party vendors where required to analyse proposed solutions to process changes to ensure business requirements are addressed adequately.
+ Prioritize the pipeline in a manner that is deliverable for Operations and is commercially beneficial for the organization
+ Collaborate with internal stakeholders to maintain and improve service levels and deliver first class client experience ensuring effective inter-departmental collaboration
+ Drive and implement efficiency improvements and new business initiatives
+ Act as an escalation point of contact for internal and external technical queries and client related issues, liaising with other stakeholders to seek resolution and/or to further escalate as required
+ Understand and influence in the wider market / industry environment and actively participate in working groups where required to
+ Review and present management information, reporting, monthly and periodical submissions to Business/Branch recipients as required
+ Use data analytics and trend analysis to drive short term tactical as well as strategic change for MUSE
+ Actively manage and build relationships with the Front Office and other key business partners across the firm.
+ Carry out management responsibilities (where applicable) in accordance with the Company's policies and procedures ensuring that all staff are fully trained and understand what is required of them in order to do their jobs effectively. This includes, but is not necessarily limited to, the following: providing job descriptions and setting objectives/personal development plans for, and performing performance appraisals of, staff at least twice a year, handling appropriately any grievance or disciplinary issues, liaising with the Human Resources Department where appropriate.
**WORK EXPERIENCE**
+ Business analysis experience working for a top tier bank.
+ Excellent knowledge and experience of OPS functions/workflows.
+ Good knowledge across most asset classes, in particular Fixed Income, Equity and Derviative products.
+ A good understanding of Ops processes and system feed changes with external providers for the above product set.
+ Ability to resolve issues during delivery, being able to explain these to stakeholders and to Technology delivery teams.
+ Ability and experience of working under pressure - both autonomously and within a team.
+ Ability to liaise with business and IT stakeholders at all levels of the organisation.
+ Solid communication skills - both written and oral.
+ Ideally, good knowledge of the Murex & Gloss platforms.
+ A good understanding of Vanilla Interest Rate products
+ A strong delivery track record and someone who can really take ownership of managing Operations related tasks
+ A good understanding of the software development lifecycle
+ Experience in management of back office functions or similar roles.
+ Strong understanding of securities products and back office responsibilities.
+ Coordination and delivery of strategic projects for the department with management of complex requirements and process implementation.
+ Experience in stakeholder management, building positive relationships, and making decisions with positive impact on teams managed.
+ Strong track record or delivering strategic initiatives and creating efficiencies.
+ Experience of implementing and improving the operational control environment.
**SKILLS AND EXPERIENCE**
+ Strong Microsoft skills i.e. Word and Excel
+ Strong communication skills, written, oral and listening
+ Strong stakeholder management techniques
+ Excellent understanding of Operational Risk and Control.
+ Strong understanding of the trade lifecycle management of various products and associated risks
+ Good working knowledge of the regulatory environment and upcoming changes
+ Understand the cash flows and dynamics of a banking business such as funding requirements and their importance
+ Understand the key elements of the front to back process flow including other infrastructure groups i.e. Market Risk, Credit Risk, Finance, Product Control, Legal, Compliance, etc.
**PERSONAL REQUIREMENTS**
+ Ability to work autonomously and initiate and prioritize own work
+ Ability to work with teams of project managers
+ Solid judgment, strong negotiating skills, and a practical approach to implementation - including knowledge of Bank systems.
+ A strategic approach, with the ability to articulate and implement vision/strategy. Leadership qualities and ability to inspire and ignite change.
+ Excellent interpersonal and communication skills with proven ability to influence decision-making process and build consensus. Ability to demonstrate strong and independent decision-making skills
+ Effective conflict management with ability to de-escalate disagreements and orchestrate resolutions
+ Proven ability to develop and promote talent and bolster the abilities of team members through feedback and guidance
+ Exceptional accuracy and attention to detail.
+ Results driven, with a strong sense of accountability.
+ Work experience in the Securities Industry, preferably in a similar role
+ Proactive and self-starting individual with high levels of ownership
+ Strong analytical skills
+ Hands on with the ability to work autonomously but also dig into details gaining system access to perform thorough analysis
+ Proven ability to organise and prioritise own workload and drive results
+ The ability to demonstrate strong decision making skills/sound judgements
+ Proactive and self-starting individual with high levels of ownership
+ Flexibility to adapt to urgent tasks as well as undertaking longer-term solutions
+ Strong interpersonal skills together with the ability to influence others and make decisions
+ Strong problem solving skills with a logical approach
+ The ability to collaborate and partner across the firm
+ High attention to detail
+ Ability to operate well under pressure, with urgency and prioritise work deliverables accordingly.
+ Ability to collaborate and partner across the firm.
+ Strong numerical problem-solving skills with a structured and logical approach to addressing business problems.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute