700 Csm Mid Market I Saas And E Commerce I 45 50k 57k 10 Rsu Y I London Or Paris jobs in the United Kingdom
CSM MID MARKET I Saas and e-commerce I £45-50K + £57K + 10 RSU/Y I London or Paris
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CSM MID MARKET I SaaS and e-commerce I £45-50K + £7K + 10 RSU/Y I London or Paris Client:Data Recrutement
Location:London, United Kingdom
Job Category:Other
EU work permit required:Yes
Job Reference:d44da90b190f
Job Views:21
Posted:12.08.2025
Expiry Date:26.09.2025
Job Description:THE COMPANY: LEADING PLATFORM SPECIALIZING IN E-COMMERCE
This company supports the international expansion of its clients by breaking down all barriers in e-commerce.
Why did I select this company?
- Offices in the heart of Paris
- International scope : operates in over 200 countries
- 100% growth trend
- Went public in 2021!
- Prestigious clients in luxury, fashion, and cosmetics sectors
- Clear and ambitious roadmap for France
- Start-up spirit within a solid company : 750 employees worldwide
My opinion as a headhunter : A role for an analytical profile capable of building win/win relationships with prestigious clients.
MISSION: DEVELOP A PORTFOLIO OF EXISTING CLIENTS BY SUPPORTING THEIR INTERNATIONAL E-COMMERCE EXPANSION
Reporting directly to the VP of Customer Success Europe, your missions will include:
- Develop a trust-based and close relationship with Strategic accounts
- Prepare periodic performance reports and business reviews
- Generate upsell and cross-sell opportunities
- Build lasting and consultative relationships with clients
- Develop a deep understanding of clients' needs and business
Must have :
- 1 to 3 years of experience as an Account Manager, B2B CSM, or Business Analyst , ideally in payment, e-commerce, SaaS, transportation, or consulting
- Strong analytical skills
- Experience in developing existing client portfolios
- Recognized for excellent interpersonal skills and the ability to build win/win relationships with clients
- Proven track record of performance
Nice to have
- Another speaking language in an advantage
CONDITIONS:
Compensation based on profile and experience:
- Fixed salary between 5K to 0K. Bonuses: K to .5K. RSU: 0,000 (10K received annually over 3 years).
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Enablement Coach & Customer Success Manager, Mid-Market
Posted 6 days ago
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· Doing meaningful work that makes an everyday impact on the world around you.
· Thriving in a supportive team environment that inspires you to strive for excellence.
It's all possible with a role at Esko ( . Esko, a Veralto ( company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our integrated platform and comprehensive tools empower retailers, pre-media and trade shops, manufacturers, and converters to manage best-in-class packaging design and print processes.
Innovation in the is built into the DNA of our business: every day, we challenge ourselves to be better by seeking out new ways to elevate our products, our processes, and our people.
We also know that innovation and ingenuity starts with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions.
Reporting to the Manager, Customer Success, the **Enablement Coach & Customer Success Manager** is responsible overseeing and managing a portfolio of Esko mid-market customers as well as coach your peers to strengthen their skills in customer engagement, technical enablement, and value-driven conversations.
You will act as strategic partner for your customers - helping them leverage Esko solutions to achieve their business objectives and maximize their return on their Esko software investment. You will guide them through relationship-driven engagements-from onboarding through to renewal and expansion-ensuring they achieve desired outcomes and realize value through Esko's products and solutions. At the operational level, you will work closely with customers to align goals, track progress, drive adoption and expansion while proactively identifying and mitigating risks to success and retention.
Additionally, you will act as a coach within the Customer Success team, helping your teammates build skills and confidence to deliver exceptional customer experiences. You will share best practices, provide feedback, and support.
To succeed in this role, you must be energetic, passionate, and empathetic, willing to collaborate cross-functionally to meet customer needs. You will have a strong desire to make a meaningful impact on the success of our customers. This position is key to driving customer satisfaction, retention, and growth while serving as both a trusted advisor and an internal customer advocate.
Location: Remote (Europe or US)
**In this role, a typical day will look like:**
As customer success manager
+ Build and maintain strong relationships with a portfolio of mid-market customers, orchestrating the post-sale journey from onboarding through adoption, value realization, renewal, expansion, and advocacy-ensuring long-term success and measurable impact.
+ Serve as the main point of contact for customer inquiries, strategic guidance, best practices and Esko announcements, while building strong, trust-based relationships that make customers feel valued, confident, loyal, and engaged.
+ Monitor account health and engagement to proactively identify risks, uncover growth opportunities, and drive product adoption and value-leveraging key metrics such as CES, NPS, NRR and product usage data.
+ Drive successful renewals by delivering continuous value, mitigating risks early, and aligning closely with Sales on renewal strategy and execution.
+ Identify and pursue expansion opportunities by aligning product capabilities with customer needs, and partnering with Sales and Marketing to grow account value through upsells and cross-sells.
+ Leverage Customer Success tools, playbooks, and task management to stay organized, prioritize effectively, and take timely action on customer activities.
+ Stay current on Esko products and releases to provide expert guidance, drive feature adoption, and help customers maximize ROI.
+ Leverage customer communications to enhance the customer experience and ensure clear, consistent digital engagement throughout the journey.
+ Promote customer advocacy through referrals, case studies, and success stories-highlighting customer success and strengthening brand credibility.
+ Collaborate with cross-functional teams-including onboarding, training, service, sales, marketing, product, and data-to align on customer needs and drive success, while advocating for the customer by sharing feedback that shapes roadmaps, service delivery, and strategic priorities.
+ Conduct regular check-ins and business reviews (QBRs/MBRs) when appropriate to align customer goals, needs, usage, and impact.
As enablement coach:
+ Provide peer coaching to other Customer Success Managers to strengthen skills in customer engagement, technical enablement, and value-driven conversations.
+ Share best practices, frameworks, and resources to help the team improve customer interactions, drive consistent outcomes, and ensure adoption of standard work practices.
+ Shadow calls or meetings (with permission) to provide constructive feedback and reinforce standard approaches to customer engagement.
+ Support new team members during onboarding to accelerate their ramp-up, confidence, and alignment with standard work.
+ Identify skill gaps and collaborate with CS leadership to develop micro-trainings and knowledge-sharing sessions that foster continuous improvement and innovation within the team.
**The essential requirements of the job include:**
+ 5-10 years in Customer Success, Account Management, or similar client-facing role in B2B SaaS
+ Domain expertise, including experience with Esko Software and/or Packaging industry experience
+ Proven experience managing mid-market accounts and driving outcomes
+ Exceptional organizational and account management abilities
+ Familiarity with tools like Salesforce, Gainsight, Custify or ChurnZero
+ Data-driven mindset with comfort using metrics to guide actions regarding customer success
+ Bachelor's degree or equivalent experience
Esko is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
**US ONLY:**
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $1,000 - 110,000 USD per year. This job is also eligible for Incentive Pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available **here ( .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Customer Success Manager
Posted today
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Sue Ross Recruitment are recruiting on behalf of our client, a global leader in media solutions for the retail, hospitality, and leisure sectors, to recruit a Customer Success Manager for a full-time, permanent position.
This is a fantastic opportunity to join a creative and fast-paced company that has delivered over 79,000 installations across 165 countries. Their services help some of the world’s most recognisable brands engage customers through music, messaging, and digital signage.
As a Customer Success Manager , you’ll take ownership of a portfolio of client accounts, building long-term relationships, ensuring high satisfaction levels, and driving contract renewals and revenue growth. You’ll also play a key role in onboarding new customers, coordinating upgrades, and collaborating cross-functionally to ensure the consistent delivery of outstanding service.
Key Responsibilities for the Customer Success Manager role:
- Act as the main contact for assigned customer accounts, supporting retention and growth li>Build and maintain strong, trust-based relationships with clients to enhance satisfaction and loyalty
- Lead contract renewals and price increase conversations to maximise customer lifetime value
- Oversee onboarding of new customers, ensuring a smooth and professional experience
- Manage upgrades, system transitions, and product recall projects with internal teams
- Deliver and participate in Quarterly Business Reviews (QBRs)
- Maintain and update customer data in the CRM system
- Monitor customer usage, collect feedback, and drive continuous service improvements
- Collaborate with technical and commercial teams to support customer trials and implementations
- Meet KPIs including revenue retention, price uplift, contract renewal, and churn reduction
Candidate Requirements for the Customer Success Manager role:
- Proven experience in customer success , account management , or a similar client-facing role
- Strong relationship-building and negotiation skills
- Confident communicator with excellent organisational abilities
- Comfortable working cross-functionally and managing multiple priorities
- Analytical mindset with the ability to translate data into actionable insights
- Experience using CRM tools and managing contract lifecycles
What’s on Offer for the Customer Success Manager role:
- < i>Opportunity to take a lead role in shaping client success strategy
- Work with a forward-thinking, collaborative team across multiple departments
- Be part of a growing company with a strong customer-centric culture
- Career development and performance-based progression
This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture. If you're a proactive, people-focused professional who thrives on customer satisfaction and commercial results, we’d love to hear from you.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Customer Success Manager
Posted 2 days ago
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Customer Success Manager
A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from those with experience in Customer Success Management for a SaaS organisation.
Location: Central London– Hybrid – 3 days on site
Salary: £50,000 – £75,000 per annum + excellent benefits
Requirements for Customer Success Manager
- Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation li>This company values top academics so is looking for a 2.1 or 1st-class degree from a top university and at least AAB at A Level (please ensure academics are on your CV when applying)
- You are able to easily grasp technology and are intrigued by the impact AI is having
- Excellent customer-facing skills
- A motivated self-starter with a problem-solving attitude
- Ability to work with autonomy and as part of a team
- Great communication skills with fluent spoken and written English
Responsibilities for Customer Success Manager
- You will be a central font of knowledge ensuring an excellent customer experience to the users.
- You will be liaising with clients, sales team and technical teams
- Execute seamless handovers between pre-sales and post-sales
- Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
- Solve client problems and resolve issues/queries quickly and help with user adoption
- Act as a voice for the customer, providing insights to internal teams to enhance service delivery
- Maximise customer renewals through user engagement
What this offers
- Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
- Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
- A good remuneration and benefits package
Applications:
If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).
Keywords: Customer Success Manager / Client Success Manager / Customer Experience Manager / Customer Engagement Manager / SaaS Customer Success / Customer Account Manager / Customer Relationship Manager / Client Services Manager / Customer Retention Specialist / Customer Operations Manager / SaaS / Software as a Service / Cloud Software / B2B Software / AI / Artificial Intelligence / Machine Learning / Legal Software / CRM / Customer Lifecycle / Client Onboarding / User Adoption / Customer Engagement / Renewals / Upselling / Account Growth / Business Relationship Management / Communication Skills / Problem-Solving / Stakeholder Management / Computer Science / Law / Business Management / Economics / Mathematics
***
RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see out other opportunities.
We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Customer Success Manager
Posted 2 days ago
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£30,000 - £35,000
Malvern
Role Overview
You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users.
You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring smooth and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team.
Key Responsibilities
- Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement.
- Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks.
- Monitor, action and follow through to resolution, actions deriving from customer engagement.
- Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution.
- Drive continuous service improvement initiatives by leveraging data and customer feedback.
- Support the seamless onboarding of new customers and the introduction of new services for existing clients.
- Work with the Customer Success Team Manager to manage the full customer lifecycle, including renewals, to ensure sustained satisfaction and industry leading retention levels.
- Foster a culture of collaboration, continuous improvement, and customer-centric service delivery.
What You’ll Need
- Experience of managing a portfolio of 30+ customers.
- Experience of working for a fast growth telecoms or IT services company.
- Demonstratable evidence of retaining existing business and delivering new opportunities.
- A solutions-oriented, "can-do" mindset.
- Self-motivated and capable of working independently or as part of a team.
- Effective interpersonal skills to build rapport with cross-functional teams.
- Excellent Excel skills and ability to present data effectively
- Excellent organisational and communication skills
- Mobile network and telecoms knowledge (preferred)
- 5 years customer service
- Driving Licence (preferred)
What We Offer
- 25 Days Paid Holiday per Annum (plus Bank Holidays)
- Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment)
- Hybrid working
- Casual dress
- Company events
- Flexitime
- Free parking
- Discretionary Annual Bonus linked to key performance metrics for team
- Continuous learning and professional development opportunities
- Exciting and challenging projects with industry-leading clients
- On-site parking
Customer success manager
Posted 2 days ago
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Customer Success Manager - ERP Software - Remote / Midlands (ERP, Customer Success, Account Management, Software, Remote) - Build meaningful client relationships with a fast-growing ERP software company!
A Customer Success Manager (ERP, Customer Success, Account Management, Software, Remote) is required by a leading ERP software provider with a 29-year track record of delivering cutting-edge solutions to merchants, wholesalers, distributors, and retailers. Their modern cloud-based ERP suite is trusted across sectors such as food & drink, builders' merchants, and pharmaceuticals. With a high-performing technical team and regular software updates every two weeks, they are revolutionising how businesses manage operations.
You will need:
Experience in customer-facing account management, customer success, or client service roles.
Strong empathy and top-tier communication skills.
Background managing or supporting smaller commercial accounts.
Exposure to software or tech-enabled services is an advantage.
Midlands-based and happy to travel to Southampton once a month.
Join a business that values personal development and empathy. You'll work remotely, supported by a collaborative and knowledgeable team. You'll have exposure to a rapidly evolving ERP product and a clear path for progression into senior customer success or account management roles.
Day to day, you'll:
Collaborate with a close-knit team to support and retain smaller commercial clients.
Speak to customers daily, understanding challenges and resolving them with internal support.
Deliver exceptional service, focusing on satisfaction over sales.
Strengthen long-term client relationships, driving engagement and loyalty.
Why Apply?
100% remote with only monthly travel to Southampton
Emphasis on empathy, service, and long-term client value
Modern, agile ERP product with bi-weekly feature releases
Clear progression opportunities into senior roles
Supportive, expert team culture
please apply!
Customer Success Manager
Posted 2 days ago
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Job Description
Customer Success Manager | London | Up to £80K + Benefits
Hybrid – 3 days in the office
High-growth scale-up | Fast-paced | Purpose-led
My client, a tech-enabled challenger in the financial services space, is looking to appoint a Customer Success Manager to play a pivotal role in enhancing the customer and broker experience across their digital platform and service journey.
This is a fantastic opportunity to join one of the UK’s fastest-growing businesses, recently recognised in the Business Leaders 500, and to have a genuine impact on product, process, and customer outcomes.
The Role
-
Own and optimise the full journey for both customers and brokers
-
Collaborate across Product, Tech and Ops to evolve digital tools and platforms
-
Analyse behavioural and conversion data to reduce friction and improve service
-
Feed directly into the product roadmap, with influence over key systems and features
The Ideal Candidate
-
Naturally curious and process-minded, with strong analytical thinking
-
Excellent communicator and collaborator; thrives in cross-functional teams
-
Comfortable using tools such as HubSpot, Looker, Google Analytics or journey mapping software
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Experience in financial services, fintech, or SaaS (mortgage/proptech a bonus)
- Ability to build credibility quickly, building trust with senior stakeholders to ensure the business listens and acts.
You will be able to demonstrate your experience of impacting on the commercial outcomes of a business, using your skill at identifying high-value customer insight to maximise opportunities or reduce loss.
What’s on Offer
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Salary up to £80K, depending on experience
-
30 days holiday plus bank holidays
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Growth share scheme
-
Health cash plan and employee wellbeing support
-
Structured career development in a scaling, high-impact environment
If you’re looking for a role where you can shape journeys, drive innovation, and work with a passionate, forward-thinking team — get in touch to find out more.
#CustomerSuccess #CX #ProductInnovation #FintechJobs #LondonHiring #CustomerExperience #OperationsCareers #NowHiring
Customer Success Manager
Posted today
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Over the past ten years, Talos360 has firmly established itself as a market leader in talent software solutions and online recruitment media with our innovations in the HR software space, Talos ATS & Talos Engage solving todays talent challenges. In 2024 the business was recognised as the number 1 ‘Great Place to Work’ overall mid-sized company in the UK, and the number 1 ‘Great Place to Work’ Mid-tech company in Europe!
We support over 800 companies UK wide and are growing quickly. We are a SaaS technology business, with massive growth plans and investment. We’ve recently onboarded a new partner Appraisd, who are committed to providing the best performance management platform to our clients. We are now looking for a Customer Success Manager to be based out of Warrington three days per week, with two days working from home. You’ll travel to Appraisd offices in Central London once every two weeks as part of your role. As Customer Success Manager, you’ll initially be focussed on the Appraisd product offering whilst also supporting the Talos360 Customer Success team. You’ll play a crucial role in creating long-lasting relationships with our clients. You will serve as a trusted advisor, ensuring clients are maximising the value of our platform, achieving their desired outcomes, and securing renewals and expansion opportunities. You’ll work closely with Sales, Product, and other internal teams to provide an exceptional customer experience, drive product adoption, and identify opportunities for upsells and growth.
Customer Success Manager - Key Responsibilities
- Lead the onboarding process for new clients, ensuring smooth setup and utilisation of Appraisd, applying project management skills to help clients implement successfully.
- Manage a portfolio of clients to ensure they achieve their desired outcomes, maintaining high satisfaction levels, with the aim of a renewed contract.
- Work alongside the Sales team to guide clients through the journey from lead to launch, identifying opportunities for expansion and upsell.
- Contribute ideas to continuously improve customer success processes and service delivery, ensuring the team remains efficient, effective, and scalable.
- Become an expert in Appraisd’s product to translate complex client needs into tailored, scalable solutions. Supporting clients with implementation, configuration, issue resolution, and offering proactive guidance on how they can get the most from Appraisd.
- Support with creating and refining customer-facing documentation, training materials, and website copy to ensure clarity and ease of use.
- Be the voice of the customer in discussions with the product team about bugs, features, and customer-focused development to drive improvements and shape the roadmap.
- Follow all internal information security policies to maintain the confidentiality and integrity of client data.
Customer Success Manager – Required Skills
-Significant experience in customer success, account management, or project management, ideally within a SaaS environment.
- Customer-Centric with a passion to help clients succeed, creating positive relationships.
- Project Management Skills with excellent organisation, time management, and multitasking abilities.
-Strong written and verbal communication skills with the ability to explain complex ideas clearly
- A desire to become a product expert and share knowledge with clients and internal teams.
- Eager to learn, improve, and drive continuous improvement for the team and the company.
- A team player who thrives in cross-functional environments.
- Focused on achieving outcomes, including securing renewals, spotting upsells, and contributing to the growth of Appraisd and Talos360’s ARR.
This role offers the opportunity to add immediate value with your skillset, at a critical phase of growth for the Talos brand and team. There will be on the job training and support, the chance to work with a supportive team, along with future career prospects within our scaling tech led business.
The role is hybrid, likely office days in London will be a Tuesday or Thursday with all travel costs covered.
Apply now to be considered for this exciting Customer Success Manager role.
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Customer Success Manager
Posted today
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Job Title - Customer Success Manager
Location - London, Hybrid
My client is seeking a Customer Success Manager to deliver an outstanding experience for customers and brokers across our digital platforms. You will ensure smooth journeys, drive satisfaction, and act as the voice of the customer across the organisation.
DESCRIPTION .
- Own the end-to-end customer journey, from onboarding to retention.
- Actively identify and resolve friction points to improve customer satisfaction.
- Build strong, consultative relationships, advocating for their needs.
- Collaborate with product and operations teams to enhance tools and digital experiences.
- Analyse customer behaviour and feedback to drive actionable improvements.
- Support internal teams with guidance, training, and processes that improve customer outcomes.
PROFILE
To be considered for this role, you must:
- Customer-focused, curious, and proactive problem solver
- Strong communicator and collaborator
- Data-literate, able to track and analyse customer journeys
- Familiarity with mortgage broker operations is a plus
- Experience in fintech, mortgage tech, or CX tools is desirable
Customer Success Manager
Posted today
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Job Description
Monday to Friday 9-5:30pm (hybrid after probation)
As a Customer Success Manager, you will be the first point of contact for new clients, guiding them through their onboarding process and ensuring they get the most value out of our products from day one! Cherry Professionalare seeking a highly motivated and experienced individual to deliver exceptional onboarding experiences, providing personalised training sessions, and conducting online seminars for larger groups. Your daily tasks will involve a mix of activities, including project managing setup, managing the onboarding process, and ensuring customers are fully integrated into the business ecosystem
What we're looking for:
- Excellent interpersonal and communication skills
- Strong presentation skills
- Good Microsoft Office and CRM knowledge
- Ability to identify upselling opportunities of new features
- Marketing experience is desired
- Ability to see tasks through to completion
- Good customer relationship building skills
- Great organisational and multi-tasking skills
- Project/Account management or onboarding/training experience
- Experience of the property industry is desired
- Can-do attitude and will be highly self-motivated
- We are looking for candidates with project/account management or onboarding/training experience
- Experience in the property industry is desired
- Minimum 2 years of experience in a similar role
The finer elements of the role include:
- Ensure a smooth and efficient onboarding process by collaborating with internal teams
- Provide training for both new and existing customers on all aspects of business platforms
- Conduct online training sessions for both individuals and large groups
- Highlight the return on investment (ROI) from the very beginning
- Identify opportunities to upsell additional products during the onboarding process
- Address customer queries and technical issues
- Develop and maintain strong, long-term relationships with customers
Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
Customer success manager
Posted today
Job Viewed
Job Description
Customer Success Manager - ERP Software - Remote / Midlands (ERP, Customer Success, Account Management, Software, Remote) - Build meaningful client relationships with a fast-growing ERP software company!
A Customer Success Manager (ERP, Customer Success, Account Management, Software, Remote) is required by a leading ERP software provider with a 29-year track record of delivering cutting-edge solutions to merchants, wholesalers, distributors, and retailers. Their modern cloud-based ERP suite is trusted across sectors such as food & drink, builders' merchants, and pharmaceuticals. With a high-performing technical team and regular software updates every two weeks, they are revolutionising how businesses manage operations.
You will need:
Experience in customer-facing account management, customer success, or client service roles.
Strong empathy and top-tier communication skills.
Background managing or supporting smaller commercial accounts.
Exposure to software or tech-enabled services is an advantage.
Midlands-based and happy to travel to Southampton once a month.
Join a business that values personal development and empathy. You'll work remotely, supported by a collaborative and knowledgeable team. You'll have exposure to a rapidly evolving ERP product and a clear path for progression into senior customer success or account management roles.
Day to day, you'll:
Collaborate with a close-knit team to support and retain smaller commercial clients.
Speak to customers daily, understanding challenges and resolving them with internal support.
Deliver exceptional service, focusing on satisfaction over sales.
Strengthen long-term client relationships, driving engagement and loyalty.
Why Apply?
100% remote with only monthly travel to Southampton
Emphasis on empathy, service, and long-term client value
Modern, agile ERP product with bi-weekly feature releases
Clear progression opportunities into senior roles
Supportive, expert team culture
please apply!