46,933 Customer Care Advisor jobs in the United Kingdom

Are you currently working in hospitality or retail and looking to

Customer Care Advisor

SEPTEMBER/OCTOBER START DATE

£23,890 plus overtime opportunity

New Position

Bradford

Hybrid available or full-time office.

My client is a little different to the usual Insurance businesses, rather than being part of a huge contact centre, here they have a more personable and welcoming team appeal.

The teams compromise of just 20 customer service professionals with all levels of customer support exposure and a supporting team of 12 administrators.

Alongside you will be supporting the technical team of engineers which is a larger team of around 40. All open plan, great incentives and most importantly the hours are

Monday to Friday – no early or late nights with the occasional Saturday eventually required once every 3 weeks for 3 hours – which is paid overtime.

The company are looking to welcome people into the business that are looking for an office-based customer support role.

Or someone that has a wealth of customer service telephone-based experience (salary can be discussed) that can offer support and leadership in the delivering a high standard of customer service to its clients, along with supporting and encouraging the others that are learning and wanting to train as experienced agents.

This Insurance company are part of an International Group and offer a 8 -week training programme to onboard new people into the business and support all the way through the training, offering full engagement from trainers and senior advisors. 4 Weeks classroom training then 8 weeks lives with a buddy to coach you through.

They encourage a positive result for all of their customers and on average process over 87% of their claims for customers.

You could have experience working within a busy customer service department, retail or contact centre as long as you are confident and love customer service, training is offered to develop you in your new career, you will be first point of contact with customers.

Great opportunity to join a rewarding and hugely positive team based at their Bradford Head office.Sound good so far?

Your customer service skills are key for this role, you will enjoy delivering and maintaining a high level of customer service to all existing customers, have a professional and personable manner, have the ability to engage with customers, my client will encourage you to identify the customers specific claim requirements,

• Delivering exceptional service  - Prioritizing customer satisfaction in every interaction.
• Handling high-volume calls  - Managing inbound inquiries with efficiency and a positive attitude.
• Processing orders  - Accurately managing orders and resolving delivery-related questions.
• Collaborating across teams  - Working closely with colleagues to ensure seamless service.

• Strong communication skills  - Both verbal and written, with the ability to connect with customers.
• Active listening  - A genuine understanding of customer needs.
• Results-driven mindset  - A proactive approach to problem-solving.
• Tech-savvy  - Comfortable using computer systems and software.

• Make a real difference  in people's lives every day.
• Be part of a supportive and collaborative team .
• Opportunities for growth and development .

Customer Care Advisor 25K-27,500K Havant Office Based

I am delighted to be supporting an exceptional business who put the customer first, and quality of service in all they do! Looking for a Customer Care Advisor to join their friendly, professional team.

This is an exciting opportunity for an individual to really grow and develop their career within a company that will support, train, and develop you on this journey.

Office based Monday to Friday.

Your position will be to provide exceptional customer service and support, and upselling opportunities, using your strong communication skills, processing orders, dealing effectively and confidently with customer enquiries by telephone, email, social and web.

You will take great pride and gain pleasure in ensuring the best level of customer service, solving any problems raised and fostering long-term customer relationships which in turn drive revenue.

Role duties:

* Process customer orders accurately and in compliance with company policy and procedures.

* Monitor order status, communicating any issues to customers.

* Liaising with customers building solid relationships and providing excellent customer service, ensuring customer care calls are carried out across key accounts.

* Respond to customer enquiries providing after sales support, including technical advice.

* Accurately maintain records of customer on the CRM system.

* Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget.

* Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings.

* Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

You will bring with you:

* Strong verbal and written communication skills, sharing information clearly, professionally and courteously.

* Previous sales experience with proven success in sales through a service

* Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.

* Empathy and patience when dealing with customer concerns, demonstrating a customer centric approach.

* Strong organisational and multitasking skills, with the ability to prioritise and manage time effectively.

* Ability to keep calm under pressure.

* Ability to adapt to changing priorities and work well in a fast-paced environment.

* Positive attitude, resilience, and a strong commitment to delivering excellent customer service.

* Use of Microsoft Excel, Word. (SharePoint, Business Dynamics, Dynamics 365 would be an advantage)

INDCP

Customer Care Advisor
Location:  Warwick
Salary: Competitive + Benefits
Contract: Permanent, Full-Time

About the Role of a Customer Care Advisor 
We are seeking a proactive and customer-focused Customer Care Advisor to join a busy and supportive team. This is a varied role where you will be the first point of contact for customers, handling product-related queries, processing orders, and managing an

Are you currently working in hospitality or retail and looking to

Are you currently working in hospitality or retail and looking to

Job Title: Customer Care Advisor

Location: Aylesbury, Office based

Contract Details: Fixed Term Contract (18 Months)

Hours: Monday - Friday, 9am - 5:30pm (1 hour lunch break)

Salary: From 24,000 per annum

Benefits & Perks:

• 20 days plus

Michael Page have partnered with a reputable and progressive business in Harrogate the organisation are looking for a Customer Care Advisor to join their established team on a permanent basis to start asap.

This would be an exceptional opportunity for someone experienced within customer services the business will be open to sector provide excellent training and a structured career path for all their employees!

Please apply now!

Client Details

Michael Page have partnered with a reputable and progressive business in Harrogate the organisation are looking for a Customer Care Advisor to join their established team on a permanent basis to start asap.

This would be an exceptional opportunity for someone experienced within customer services the business will be open to sector provide excellent training and a structured career path for all their employees!

Please apply now!

Description

As a Customer Care Advisor you will be working as part of a supportive team to provide assistance to clients in terms of the services they have with the business.

You will be working in a busy environment handling a high volume of calls assisting with a range of general and technical support based queries ensuring service level agreements are exceeded.

The role will be taking orders and processing onto the system alongside working with engineers to schedule appointments and organise any faults to be fixed.

Profile

Previous customer service experience this could be from a range of backgrounds

Excellent communication skills and a confident telephone manner

Able to work under pressure in a busy environment

Keen eye for detail and good organisation

Personable and able to build excellent relationships

Passionate about customer experience and delivering the best service

An excellent team player

Job Offer

Salary of 25000+ reputable business in Harrogate+ excellent training and progression opportunities+ central location+ great team and environment+ regular socials and incentives+ growing business exciting time to join+ excellent offices and facilities+ immediate interview and start available