45,201 Customer Expert jobs in the United Kingdom
Customer Expert
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Kick Start Your Customer Service Career with Aviva
Customer Service Expert - Starting salary between £25,400 – £9,028 (depending on hours, location, skills and experience)
Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract after training.
Allocated shift pattern between 08:00 – 18:00, Monday – Friday
We love people who do the right thing for our customers, and our colleagues.
We want people who speak up, who take responsibility, and who make good decisions.
Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone.
That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!
A bit about the job:
We have several vacancies within the Protection Centre of Excellence area where you’ll play a vital role as the face of Aviva, ensuring our customers and Financial Advisors feel supported and cared for, every step of the way.
They expect a great service, delivered by a great team so we don’t do ‘ordinary’ and we’re not looking for ‘run of the mill’, we’re looking for exceptional people who bring their whole self to work, who want to do a brilliant job and who love taking care of others.
We handle 2000+ calls a day and there’s lots of variety, so no two days feel the same.
We pride ourselves on having great conversations, ensuring we deliver a great first impression. If you like the sound of it and want to be part of an amazing team, we’d love to hear from you.
We’ll ensure you’re fully supported, offering you full product and system training and you’ll work with a clear pay progression framework which rewards your development within the role.
Skills and experience we’re looking for:
· Ability to have great conversations using strong communication and collaboration skills
· A positive mind-set & can-do attitude being self-motivated with a passion for delivering great customer service
· Ability to navigate IT systems
· Good decision making & problem solving
· Effective verbal and written communication skills
Please note this job role is not sponsorable under the Home Office points based system.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary between £25,400 – £29,028 (depending on location, kills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working)
- Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
- Up to £1 00 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send me an e-main on
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Customer Expert
Posted 13 days ago
Job Viewed
Job Description
Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract after training.
Allocated shift pattern between 08:00 18:00, Monday Friday
We love people who do the right thing for our customers, and our colleagues.
WHJS1_UKTJ
In-person Customer Service Expert
Posted 4 days ago
Job Viewed
Job Description
Are you a people person with a passion for helping others? Do you thrive in fast-paced environments and enjoy face-to-face interactions? If so, we have the perfect opportunity for you!
Contract length: 3 months, potential extension
Hourly Rate: 13.90
Working Pattern: Monday - Friday 9am - 5:30pm
Location: Bristol, with travel to Cardiff and Swansea
We are seeking an enthusiastic individual to join our team and help build our in-person support hub. As a Customer Service Expert, you will play a vital role in empowering our partners and ensuring they have everything they need to succeed!
Who You Are:
A communication superstar with strong problem-solving skills
Comfortable with in-person interactions and providing hands-on support
Experienced in retail or customer service environments
Passionate about helping others and dedicated to creating a positive experience
A quick thinker who knows where to find answers when needed
Personable, organised, and patient-ready to teach and guide
What You'll Do:
Deliver exceptional, 5-star support to our partners
Resolve issues and answer questions with confidence
Promote the brand and get drivers excited about their journey
Stay updated on company processes and tools to provide the best support
Collaborate with the Operations team to streamline procedures
If you're self-motivated, a great team player, and an advocate for our mission, we want to hear from you! Join us in creating an empowering experience for our driver partners and help them grow their business.
Ready to take the next step? Apply now and let's make a difference together! Your journey starts here!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Customer Support Expert
Posted 6 days ago
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Job Description
Working within our clients award-winning contact centre. Their Technical Support Experts help customers get the best out of their products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use their products in their everyday business lives, and experts for our customers
requiring advice or facing any technical problems. No specific .
WHJS1_UKTJ
Customer Support Expert (Technical Support)
Posted today
Job Viewed
Job Description
Job Description:
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £26,000, annual bonus up to 10%, monthly perks valued at up to £50
Assessment - look for an email after you apply inviting you to complete your application
Key Responsibilities:
Your day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £2 000
- Annual bonus up to 10%, along with monthly perks valued at up to £7
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
#LI-AD1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Customer Service Support Specialist
Posted 10 days ago
Job Viewed
Job Description
Portfolio Group are proud to be exclusively representing our client in their search for a Customer Solutions support Specialist. Working with the Customer Solutions Team, you will be triaging the email inbox, logging complaints and allocating to the team, checking if you can resolve the issue rather than escalate to the team, and all associated admin. This is a varied, fast paced role within a small, friendly, supportive team that can offer a clear progression pathway! We are looking for someone with amazing customer service who will go above and beyond to resolve issues for clients. If you have the relevant experience and are looking for a new challenge, please apply today and we'll be in touch!
Customer Solutions Support Specialist - Manchester City Centre
25,000
Role Description
In a fast paced, global business, provide a best-in-class service to new and existing client. Support the Customer Care Specialists by investigating and accurately recording client queries and requests for support on Salesforce. Contribute to the business's Super Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.
Main Responsibilities
* Provide an excellent customer service to new and existing BrightHR clients
* Understand all client databases and systems to adequately access the client and service information.
* Maintain client profile including changes to company name, address, contact details and change in employee information and undertaking investigations where appropriate.
* Conduct a thorough fact find with each enquiry or service issue and ensure that cases are logged accurately in Salesforce, to support the Customer Care specialists in complaint management and resolution
* Support our post-sales processes by engaging with the client on the phone and by email who raise concerns or queries in the first 90 days of their agreement
* Rescheduling of cancelled appointments
* Management of client task lists
* To receive client and consultant telephone & email enquiries and resolve in line with internal SLAs or ensure escalation to the correct team, to resolve within internal SLAs.
* To liaise with the Business Development Manager or Service department regarding clarification of the clients contracted service provision.
* Provide feedback to line managers to help improve processes and promote best practice.
* To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients services.
* Accountability for obtaining a prompt response to client queries, complaints and requests to cancel.
Skills and Experience
* Customer service experience is essential
* Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
* The ability to work in a fast paced environment
* Able to adapt to change
* Can take responsibility of own product knowledge
* Able to communicate at different levels throughout the business
Benefits
- 25 days' holiday, plus bank holidays.
- Day off on your birthday.
- Perkbox discounts.
- Holidays increase after 2 and 5 years' service.
- Pension Plan and Life Insurance.
- Free on site gym
- Access to Employee Assistance Programme.
- Profit Share Scheme - Annual bonus
INDMANJ
50130LF
Specimen Management Customer Solutions Expert - UK&I North
Posted 17 days ago
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Job Description
BD is seeking a Specimen Management Customer Solutions Expert to join our team in the UK&I North region. In this field-based role, you will be responsible for delivering professional services to support commercial opportunities within the NHS, private laboratory services, and the clinical services they support. Your primary focus will be on providing training, implementation, and support for BD's Specimen Management portfolio, as well as delivering consulting activities such as Preanalytical Quality Checks (PAQC) and workflow mapping.
The Specimen Management Customer Solutions Expert plays a crucial role in ensuring the effective implementation and utilization of BD's Specimen Management solutions. This role involves working closely with healthcare professionals, laboratory personnel, and other stakeholders to provide comprehensive training, support, and consultancy services. The successful candidate will have a strong background in clinical settings, preferably with experience in phlebotomy, nursing, or related fields.
**Job Description**
**We are the makers of possible**
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why join us?**
BD is proud to be certified as a Top Employer 2025 in **United Kingdom** , reflecting our commitment to creating an exceptional working environment.
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a **maker of possible** with us!
**Main responsibilities will include:**
+ Provide comprehensive training on BD's Specimen Management solutions to healthcare professionals, laboratory personnel, and other stakeholders
+ Assist in the implementation and integration of BD's Specimen Management solutions into existing workflows
+ Offer ongoing support and troubleshooting for BD's Specimen Management products and services
+ Conduct Preanalytical Quality Checks (PAQC) to assess and optimize specimen management processes
+ Perform workflow mapping and analysis to identify areas for improvement and streamlining
+ Collaborate with cross-functional teams to ensure successful implementation and adoption of BD's solutions
+ Maintain up-to-date knowledge of BD's Specimen Management portfolio and industry best practices
+ Provide consultancy services and recommendations to enhance specimen management practices
**About you**
+ Previous experience working in a clinical area in NHS/HSE/Private Healthcare Institutions (e.g., phlebotomy, nursing)
+ Ability to understand and deliver BD Professional Services, including PAQCs
+ Experience providing training both in-person and virtually
+ Experience using Customer Relationship Management Systems (CRMs) - BD utilizes Salesforce
+ Preferably educated to a degree level in a clinical/life-science related discipline or relevant clinical experience.
+ Clinical experience, ideally with medical devices, and knowledge of dealing with NHS/HSE Pathology Services is desirable.
Travel requirement 80%. Travel within the Territory is expected with some travel across UK and Ireland, requirement where necessary for staying overnight
**Salary range for the role:** **£42,000 - £8,500 + bonus + benefits**
**Click on apply if this sounds like you!**
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
**To learn more about BD visit:** ** Skills
Optional Skills
.
**Primary Work Location**
GBR Winnersh - Eskdale Road
**Additional Locations**
**Work Shift**
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You ( .
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.
The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.
**Salary Range Information**
2,000.00 - 1,400.00 GBP Annual
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Customer Service
Posted 12 days ago
Job Viewed
Job Description
We are seeking a dedicated and customer-focused individual to join our Customer Support team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Responsibilities:- Respond to customer inquiries via phone, email, and live chat
- Assist customers with product information, order status, and account management
- Resolve customer complaints and issues with empathy and efficiency
- Process returns, exchanges, and refunds according to company policies
- Collaborate with other departments to ensure customer satisfaction
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity.
Company Details
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Customer Service
Posted today
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Customer Service
Northampton
Full-time, office-based, Monday to Friday
Temporary - 3-month contract
12.21 per hour
The Brief:
We're working with a well-established local business that is seeking a confident and proactive individual to support their finance team on a short-term credit control project. This is an excellent opportunity for someone looking to gain hands-on experience in a commercial environment - ideal for recent graduates or those looking to build on existing accounts or admin experience.
You'll play a key role in reducing aged debt by making a high volume of outbound calls to chase outstanding payments. While previous credit control experience isn't essential, any exposure to finance, customer service, or call centre environments would be beneficial. The right candidate will be a quick learner, self-motivated, and confident communicating with corporate B2B clients over the phone.
This is a great chance to make a real impact in a short space of time while developing valuable workplace skills.
Key Responsibilities:
- Make a high volume of outbound calls to recover overdue payments.
- Review debtor accounts and follow up with clients via phone and email.
- Accurately record call outcomes and update internal CRM and finance systems.
- Liaise with internal teams to escalate queries and gather supporting information.
- Maintain a polite and professional approach in all customer interactions.
- Provide general administrative support to the finance team as required.
About You:
- Confident communicator with a professional telephone manner.
- Energetic, enthusiastic, and comfortable working to targets.
- Strong time management and the ability to work independently.
- Reliable, organised, and eager to learn.
- Access to your own transport is essential, as the office is not accessible via public transport.
- Previous experience in customer service, call centres, or finance is desirable - but this role is also well-suited to recent graduates or those looking to gain experience.
Additional Information:
- Office-based role in Northampton (NN7)
- 3-month temporary contract
- Immediate start available
Interested?
Apply today to find out more. If your experience matches what we're looking for, we'll be in touch shortly.
Please note: due to the high volume of applications we receive, if you haven't heard from us within 72 hours, unfortunately your application has not been successful on this occasion.
Impact Recruitment is acting as an employment agency on behalf of our client. All responses will be handled in accordance with GDPR.
Customer Service
Posted 1 day ago
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Job Description
Key Responsibilities:
- Conducting satisfaction surveys with franchisee owners over the phone
- Asking effective questions to gather valuable insights and feedback
- Recording and managing survey responses using spreadsheets
- Reviewing and interpreting data to identify key themes and trends
- Maintaining a high level of professionalism and excellent customer service throughout
Skills & Experience Required:
- Strong communication skills with a confident telephone manner
- Excellent questioning and probing skills
- Proficient in Microsoft Excel (or similar spreadsheets)
- Ability to read, interpret, and work with data
- Previous experience in a customer service or survey-based role desirable
This is a great opportunity for someone with strong customer service and communication skills who enjoys speaking with people and gathering insights.
Customer service
Posted 1 day ago
Job Viewed
Job Description
Customer Service - Broadband Advisor
28,000
Monday to Friday, 9:00am - 5:30pm
Location Requirement: Must be local to Brent
We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.
Key Responsibilities:
As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:
- Handling customer enquiries via phone and email, covering billing, contracts, and general account support
- Processing orders, returns, and equipment replacements
- Guiding new customers through the onboarding process, ensuring smooth setup and clear communication
- Addressing and resolving complaints with empathy and professionalism
- Collaborating with internal teams (technical support, operations) to deliver a cohesive customer experience
What we're looking for:
- Previous experience in customer service, administration, or operations (telecoms/broadband experience is a plus, but not essential)
- Strong communication skills: confident, clear, and approachable both verbally and in writing
- Excellent organisational skills and attention to detail, with the ability to juggle multiple tasks
- Comfortable using systems to manage orders, returns, and maintain accurate records
- A proactive team player who's dependable and ready to pitch in wherever needed
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.