1748 Customer Facing jobs in Wimbledon
Service Delivery Manager
Posted 9 days ago
Job Viewed
Job Description
Service Delivery Manager (Evening shift)
Salary : 42,000 per annum, with an annual performance bonus plus Veolia benefits and pension
Hours : 40 hours per week. Monday - Friday 13:30 till 22;00 (30 minute unpaid break)
Location : Westminster (across our Municipal contracts)
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing;
- Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
- Ensuring training and competency checks are in place for all roles.
- Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
- Delivery of a first-time collection culture and all contractual performance KPI's.
- Lead our people & assets to deliver/exceed service expectations.
- Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
- Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
- Investigate safety incidents, underperformance and disciplinary incidents.
What we're looking for;
Essential:
- Team Leadership and Management experience.
- Experience in developing/mentoring people.
- Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.
Desirable:
- IOSH Managing Safely qualifications
- Waste management experience
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Service Delivery Manager
Posted 1 day ago
Job Viewed
Job Description
Service Delivery Manager (Evening shift)
Salary : 42,000 per annum, with an annual performance bonus plus Veolia benefits and pension
Hours : 40 hours per week. Monday - Friday 13:30 till 22;00 (30 minute unpaid break)
Location : Westminster (across our Municipal contracts)
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing;
- Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
- Ensuring training and competency checks are in place for all roles.
- Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
- Delivery of a first-time collection culture and all contractual performance KPI's.
- Lead our people & assets to deliver/exceed service expectations.
- Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
- Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
- Investigate safety incidents, underperformance and disciplinary incidents.
What we're looking for;
Essential:
- Team Leadership and Management experience.
- Experience in developing/mentoring people.
- Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.
Desirable:
- IOSH Managing Safely qualifications
- Waste management experience
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Service Delivery Assistant
Posted today
Job Viewed
Job Description
We have an exciting opportunity for a Service Delivery Assistant to join the Safer Space Plus team in London, working 18.75 hours a week.
Working from the office one day a week with the remaining hours to be agreed with the successful candidate to include some evenings.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have re.
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Service Delivery Manager
Posted 593 days ago
Job Viewed
Job Description
We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and more recently, Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over 100 million transactions in 13 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.
Our Littlepay values are:
- Trust and be trustworthy
- Embrace challenge
- Solve problems, together
- Deliver with speed and agility
- Be candid and kind
We’re looking for a hands-on Service Delivery Manager to ensure the service desk meets or exceeds its SLAs, contributing to company objectives by providing excellent customer service and minimising the impact of incidents and service disruptions on customers. This role is suitable for a technical individual who is looking to grow their existing team leadership skills.
Reporting to the Global Head of Operations, the hands-on Service Delivery Manager will:
- Assist in setting the strategic direction for the service delivery team, developing and implementing service delivery strategies and aligning them with the company's overall goals
- Manage the day-to-day operations of the service desk
- Develop, implement, and continuously improve service desk processes and procedures, with a focus on increased automation and tooling
- Manage and develop the service desk team, currently a small team of L1 and L2 analysts
- Monitor and track the performance of the service desk
- Understand complex technical challenges and collaborate internally and externally to resolve
- Work with other teams to resolve incidents and service disruptions
- Manage SLAs and ensure that services meet customer expectations
- Participate in the design and implementation of monitoring and alerting systems
- Monitor for and respond to incidents and service disruptions
- Analyse monitoring data to identify trends and patterns
- Continuously improve the monitoring and alerting capabilities of the service desk
Requirements
Ideally, you’ll have:
- 3-5 years experience as a senior support analyst or team leader working in a complex IT support role, ideally in a cloud-based transactional management environment such as financial systems
- Experience with monitoring and alerting of environments using multiple micro-services, APIs, databases and messaging systems hosted in a secure cloud based environment
- Possess a proven track record of leading and managing a small team of support analysts, effectively delegating tasks, providing ongoing training and support, and fostering a collaborative and productive team environment.
- Experience collaboratively solving problems with multiple stakeholders via a a variety of interfaces to customers, merchants, devices and payment gateways
- Demonstrated expertise in measuring and analysing service delivery performance to identify areas for improvement.
- Proven ability to lead and implement process improvement initiatives, driving continuous improvement in service delivery efficiency and effectiveness
- ITIL certification (highly desirable)
- A Bachelor's degree in a related field, such as Business Administration, Information Systems, or Computer Science (preferred but not required)
If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.
If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!
Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.
Benefits
We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.
You’ll have access to:
- A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively
- Paid professional development (including conferences, courses, learning subscriptions, etc.)
- Harrison Assessments - our talent management provider that facilitates continuous professional development
- A variety of flexible leave options (including annual, personal, volunteer, parental, grandparental, gender affirmation, and more)
- A company-wide paid day off
- Flexible (hybrid) working conditions
- Health insurance via our provider Vitality
- UK pension additional contribution split
- Wellbeing support- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia)
- Our generous employee referral program
- Mid-year, quarterly, and end-of-year corporate and team events and workshops
- A work from home remote set up allowance
- Short-term remote working arrangements
- International travel opportunities (dependent on role)
You'll be part of an inclusive and diverse team who celebrates the differences and unique gifts we each bring to work, and be able to take up the numerous other benefits that working at Littlepay affords you, including having access to the eclectic and vibrant culture that Shoreditch is known for.
If this opportunity interests you, hit apply! We look forward to learning about you.
Littlepay are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Service Delivery Regional Lead
Posted 5 days ago
Job Viewed
Job Description
**A Day in the Life**
Integrated Health Solutions (IHS) team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They are able to partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and run and optimize operations.
We are seeking a dynamic and experienced Regional Service Delivery Lead to oversee the delivery of a complex healthcare materials managed service across multiple hospitals across London region. This role will lead the operational performance of all supported clinical areas - including Cath Labs, Operating Rooms, Interventional Radiology, and Endoscopy units - ensuring a consistently high level of service delivery aligned with contractual and clinical expectations. This is a critical leadership role, ideal for someone with deep clinical understanding and a passion for improving healthcare outcomes through operational excellence.
This role is hybrid in the London area and will require travel within the country and occasionally within EMEA (10-25%).
**Responsibili** **ties may include the following and other duties may be assigned:**
+ Lead regional service delivery across designated hospital sites, ensuring consistent operations in Cath Lab, OR, IR, and Endoscopy units
+ Drive KPI performance to meet contractual and internal targets across all service locations
+ Build and manage senior stakeholder relationships, acting as the main escalation point and strategic partner
+ Provide clinical insight to align services with theatre workflows, sterile service needs, and patient safety standards
+ Lead, develop, and support a regional team, fostering a culture of high performance and continuous improvement
+ Support new account activations and collaborate across IHS functions to resolve enquiries and optimize service
+ Contribute to business reporting, innovation, compliance, and the sharing of best practices across the region
**Required Knowledge and Experience:**
+ 5+ years' experience in a hospital OR setting-ideally in nursing, surgical operations, or clinical logistics
+ Background in medical devices, orthopaedics, or surgical supply chain highly desirable
+ Proven ability to manage complex, multi-site healthcare operations with strong commercial and analytical skills
+ Skilled in stakeholder engagement at senior clinical, procurement, and operational levels
+ Inspirational leader with experience managing regional teams in high-pressure environments
+ Deep knowledge of hospital workflows, sterile services, consignment, and surgical support processes
+ Strong communicator with influencing, conflict-resolution, and change leadership capabilities
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
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ICT Service Delivery Manager
Posted 24 days ago
Job Viewed
Job Description
Job ID
213678
Posted
29-May-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Data Centers, Engineering/Maintenance
Location(s)
Slough - England - United Kingdom of Great Britain and Northern Ireland
**Job Title: ICT Service Delivery Manager**
**Business Sector: Data Centre Solutions, Critical Environment**
**Location: Slough**
**COMPANY PROFILE**
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.
**Purpose of the Job**
+ The DCS Service Delivery Manager is responsible for controlling and implementing a Cabling Service on a minor project scale.
+ The IT Services Delivery Manager is responsible for liaising with the MS business unit coordinator to ensure delivery of the project within the timescales and budgets are closely monitored
+ It is the DCS Services Delivery Manager's responsibility to liaise closely with their customer and promote a positive image of the company at all times.
+ The DCS Services Delivery Manager is responsible for ensuring that the relevant process and procedures are implemented, and adhered to, at all times.
+ The operational requirements for customer sites are to ensure that, the Service Delivery Manager's team of engineers, are covering 24-hour 365 days per year basis.
+ The IT Services Delivery Manager is responsible for working with the Contract Manager to ensure that adequate resources are available to deliver the service expected by Client.
**Key Responsibilities**
+ Liaise with various IT silos to organise front line support for all minor projects & day to day operations
+ Attend meetings to update IT silos of the progress of projects
+ Attend meetings with IT silos to discuss up & coming day requests
+ Arrange additional labour for weekend or small projects, and for all holidays and cover for sick, sign off addition labour time sheets.
+ Ensure that all staff are wearing the correct uniform supplied by the service provider.
+ Provide quotes for new / enhanced services as required.
+ Provide detailed surveys for existing and new / enhanced services as required.
+ Carry out regular staff appraisals.
+ Ensure that the DCS engineers training is reviewed on a regular basis and that the training matrix is kept up to date.
+ Make sure all health and safety requirements are met, and document any accidents that occur.
+ Attend meetings with the Contract manager to discuss any issues, large scale extra works or additional labour requirements.
+ Attend meetings with MS operations manager to discuss issues, requests & achievements.
+ Make sure all health and safety requirements are met, and document any accidents that occur.
+ Review / Complete Method Statements /Risk assessments when required.
+ Ensure where possible that all team members are on time & wearing the correct clothing as per the contracts requirements
+ Ensure that all monitoring systems and ensure that all requests are carried out to the clients designated timelines.
+ Liaise with business unit front line support staff to ensure that any BU specific I.T. requirements are met and advise accordingly if delays are anticipated.
+ Make sure all work is carried out to the standard expected by the client
+ Ensure that stock is ordered as & when required.
+ Produce the appropriate reports and present to the client on an agreed basis.
+ Provide surveys to CBRE / Client when required.
+ Co-ordinate the solving of faults which may occur.
+ Monitor infrastructure availability and ensure additional components /labour is available to meet the demand.
+ Make sure that all Comms rooms are kept to a standard expected by the client
+ Liaise with electrical department when additional power is or alterations are required
+ Ensure that shift members collect all hardware prior to 5pm from the I.T store or from the relevant store room.
+ Notify the shift of any urgent requirements and time prevailing survey requests and prepare labels etc.
+ Create quotes and submit to the client for approval as and when necessary.
+ Upload all test results associated to infrastructure installations, these may be required for client review or warranty issues.
+ Review the DCS related procedures on a regular basis and update / distribute when necessary.
+ Ensure that the calibrating of all DCS test equipment is calibrated within the relevant periods
+ Ensure frame schedules / business systems are updated as and when changes are carried out.
+ To perform any other duties within your skill set as delegated by your Line Manager
+ To ensure that all IMAC related databases are reviewed and updated, on a regular basis, with the current information.
+ To be responsible for the guardianship of all data bearing assets as they go through the decommissioning process until they are destroyed/removed from site.
**Accountabilities**
+ Directly accountable to the Data Centre Manager for all HR/pay/sickness and training requirements.
+ The post holder has directly reporting staff.
+ This post carries no direct budgetary responsibility but financial awareness is required.
**EQUAL OPPORTUNITIES**
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Service Delivery Coordinator - 12 Month FTC
Posted 9 days ago
Job Viewed
Job Description
We are excited to be partnering with our Horley-based client to recruit a Service Delivery Coordinator on a 12-month FTC. This role is ideal for someone with proven customer service experience and confidence in speaking with people at all levels. It’s a fantastic opportunity to build your career in a varied, fast-paced, and rewarding environment.
Location: Horley (Hybrid working available after training – minimum 2 days in the office)
Salary: £24,000
Hours: Monday to Friday, 9am–5pm (35 hours per week)
Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes – health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!
The Role:
Responsible for managing and supporting key clients and high-priority accounts, you’ll be the main point of contact for enquiries, ensuring exceptional customer service. You will handle and resolve queries, guide customers in using products effectively, and work with internal teams to deliver timely solutions. Building strong relationships and enhancing the customer journey will be central to your role.
Key Responsibilities:
- Manage and coordinate work across customer accounts, ensuring timelines and service levels are met. li>Provide regular updates and reports, attending meetings to discuss progress and resolve issues.
- Take ow ership of queries and escalations, working to a timely resolution.
- Supp rt customers with system tools, data health, and change requests.
- Prep re monthly account health reports, highlighting performance, risks, and growth opportunities.
- Maint in accurate records and clear communication with customers and internal teams.
- Ident fy opportunities for service improvements and share insights with the team.
About You:
- Profes ional, confident, and calm under pressure.
- trong customer service and rapport-building skills.
- ighly organised with excellent attention to detail.
- A le to prioritise workload and work independently.
- P sitive, supportive team player who shares knowledge.
- C ear and engaging verbal and written communication skills.
- Go d telephone manner and active listening skills.
- S rong administrative skills with confident MS Office use.
- Pr active problem-solver committed to high-quality results.
For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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Principal ILS Engineer / Service Delivery Manager
Posted 2 days ago
Job Viewed
Job Description
Principal ILS Engineer / Service Delivery Manager
Location: Weymouth
Work Pattern: Optional 9-day fortnight | Hybrid & Flexible Working Available
Clearance: May be required to maintain security clearance
Step into a world where cutting-edge technology meets mission-critical innovation. We are at the forefront of delivering multi-mission solutions that empower and protect naval forces across allied fleets worldwide.
As the maritime and underwater battlespace evolves, we are pushing boundaries to develop advanced specialist systems that give our 'Five Eyes' Defence customers an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionising naval missions with game-changing technologies.
Our collaborative approach ensures mission success through close partnerships with our customers. Our portfolio includes state-of-the-art sonar, radar, expendables, signature management, and naval power systems.
Join us in shaping the future of naval warfare-safeguarding the seas and empowering navies across the globe.
The Role
We're seeking a Principal ILS Engineer to take ownership of a major product line, leading the development of a complex SONAR system and designing a support contract. You'll manage a team of engineers focused on production and delivery, oversee Technical Assurance Frameworks (TAFs), and define and resource work packages.
You'll also be responsible for Integrated Logistic Support (ILS) documentation and may support safety, environmental protection, and compliance activities.
Ideal Candidate Profile:
- Bachelor's degree (or equivalent) in a relevant engineering discipline
- Experience in complex engineering environments
- Strong leadership and project management skills
- Familiarity with ILS and defence standards
Why Join Us?
We believe in flexible working that fits your life. Whether you prefer remote, hybrid, or on-site work, we'll support you. Our sites offer a 9-day fortnight , giving you every other Friday off.
Additional Benefits Include:
- Flexible start/finish times
- Time Off in Lieu (TOIL) - up to 1 day/month
- 1pm Friday finish
- Annual bonus
- Casual dress code
- 25 days holiday + Christmas shutdown
- Holiday buy/sell options
- Private healthcare, dental, and critical illness options via salary sacrifice
- Reward hub - discounts at 200+ online stores
- Life cover - 4x annual salary
- Pension - 5% employer / 4% employee (with flexible contribution options)
Service Delivery Manager - 6-month FTC
Posted 21 days ago
Job Viewed
Job Description
1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world’s leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.
With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL’s evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.
Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator (“MVNO”) in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.
Position Overview
We are seeking a highly capable and experienced Service Delivery Manager (SDM) to lead the onsite service delivery operations for a major financial services client. This role is pivotal in supporting onboarding, deployment, and in-life (BAU) activities across multiple regions.
The SDM will act as a primary service representative throughout the contract lifecycle — responsible for coordinating service delivery, managing incidents, overseeing mobile device logistics, and delivering both onsite and remote end-user support. The ideal candidate will thrive in a dynamic environment and demonstrate a proactive, customer-first mindset.
This position is offered as a 6-month fixed term contract, with the potential for extension based on business requirements and individual performance.
Key Responsibilities
Onsite SDM Responsibilities – UK
- Provide hands-on support during onboarding, migration, and day-to-day service delivery.
- Support onboarding of remote users, including SIM activation, number porting, and device setup.
- Coordinate with local stakeholders to resolve service issues during onboarding.
- Deliver product training and device demonstrations to individuals and user groups.
- Conduct site surveys and in-building testing to ensure optimal service coverage.
- Manage the mobile device lifecycle: provisioning, replacements, lost/stolen reporting, and decommissioning.
- Maintain accurate records across vendor service management systems.
- Monitor and replenish onsite mobile device stock, ensuring inventory accuracy.
In-Life (BAU) Support Responsibilities
- Serve as the dedicated onsite point of contact for day-to-day mobile operations.
- Manage and coordinate service requests, incident escalation, and resolution with internal and vendor teams.
- Perform initial troubleshooting and triage of mobile-related service issues.
- Provide responsive support to VIP users and other high-priority stakeholders.
Requirements
Qualifications
- Proven experience as a Service Delivery Manager or in a similar client-facing operational role.
- Strong background in telecommunications or mobile services is highly preferred.
- Excellent communication and stakeholder management skills.
- Practical experience with mobile service deployments and device management logistics.
- Proficiency with ITSM tools (e.g., ServiceNow) and procurement/order management systems.
- Highly organized with the ability to manage competing priorities and time-sensitive tasks.
- Experience working with enterprise-level clients, particularly in regulated environments, is a strong advantage.
Benefits
Why 1GLOBAL?
- Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs.
- Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
- Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
- Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
- Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
- International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
- Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
- Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.
1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.
Service Delivery Manager - Privacy Enhancing Technology (PET)
Posted today
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Job Description
* Act as **the primary service management liaison** between the client and internal teams.
* **Manage and mentor a team of two junior first-line support agents** , ensuring high-quality, responsive support and timely triage and resolution of support tickets as defined by customer SLAs,
* **Lead incident, problem, and change management processes** in line with ITIL best practices.
* **Oversee major incident management,** coordinating internal and external stakeholder and leading **After Action Review(AAR).**
* **Monitor and report on SLAs, KPIs,** and service performance metrics and conduct regular **Service Review Meetings with key client** & internal business stakeholders.
* **Collaborate with different teams** (DevOps, SRE, Security, Data Engineering and Product teams ) to ensure service monitoring, reliability and performance.
*** Support Oncall for major incident** . Act as point of escalation for major incidents
* **Drive continuous service improvement** (CSI) initiatives and root cause analysis (RCA).
* **Maintain and evolve service documentation** , including the service catalogue and support playbooks.
* Ensure compliance with data protection laws, externally required standards (e.g. ISO 27001, NHS Digital, NCSC standards) and internal security policies.
* Support onboarding of new services and ensure smooth transitions into BAU support.
* Facilitate knowledge management and training for support staff.
* Participate in audit and compliance activities, including client assessments.
* Contribute to capacity planning and resource forecasting.
* Champion a culture of service excellence and customer focus.
**Qualifications & Essential Requirements**
- **Bachelor's Degree** Computer Science, a related field, or equivalent experience
* **Proven experience as a Service Delivery Manager** in a SaaS (AWS preferred) or cloud-based environment.
* **Strong understanding of ITIL frameworks** and service management principles.
* **Excellent communication, stakeholder management** , and leadership skills.
* **Experience with service management tools** (e.g., Jira Service Management, ServiceNow).
* **Willing & able to support Oncall** for major incident management.
* **UK-based** and eligible to work in the UK.
* Willing and able to undergo **DBS** and **UK Government Security Clearance** .
**Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this position.**
**Desirable**
* Experience working with or delivering services to public sector clients, ideally the in the healthcare sector.
* ITIL v4 Foundation (or higher) certification preferred.
* Comfortable working in a fast-paced, regulated environment.
* Willing to travel internationally to support customer engagements across time zones
* Knowledge of NHS Digital standards and frameworks (e.g., DSPT, DCB0129/0130) desirable
* Familiarity with privacy-enhancing technologies, data protection, or healthcare IT is a strong plus.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
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