45,650 Customer Operations Administrator jobs in the United Kingdom
Customer Operations Administrator
Posted 23 days ago
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Job Description
Location Winchester / hybrid working (expectation of 3 days per week in the office)
Hours Full time, 37.5 hours per week, Monday - Friday 09:00 - 17:30
Salary Up to £28,000 per annum + enhanced benefits & rewards and free staff parking
Basis Permanent
About us
We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our developments are beautifully designed offering stunning community living.
We have a great opportunity for an experienced Administrator to join our busy Customer Operations team
About the role
You'll support our Pegasus Homes Customer Operations team in the provision of services offered across our portfolio of developments. This role will collaborate with other internal teams and stakeholders to ensure that we maintain compliance across our developments within the relevant legislation, as well as supporting the property management team with a wide range of administration and practical tasks
Your responsibilities will include
- Liaising with contractors and suppliers about works, quotations, invoices, queries and documentation including ordering equipment needed by the team or customers. Raising and issuing Purchase/Works Orders and liaising with other team members to assist in completion and cost recharges
- Process reactive work requests, triage issues and in conjunction with site teams and Roving Building & Communities Managers, select , quote, instruct and obtain any related paperwork e.g. RAMS, Invoices, to enable contractors to complete the works
- Organising meetings, and meeting contractors, suppliers or partners
- Supporting the mobilisation of new sites as required including ordering equipment and supplies
- Compiling, organising and maintaining databases. In particular maintaining and managing the database of planned, statutory and reactive issues, adding and updating records including service events, service agreements and issues including those arising from risk assessments, inspections and audits
- Processing contractor and other invoices and preparing system reports to support service charge expenditure tracking against budget
- Monitoring team email inboxes and telephone contact numbers, managing and dealing with internal and external enquiries and telephone calls appropriately and swiftly or supporting the team to provide a swift response
- Coordinating and writing regular newsletters and communication updates to the team and to our communities
- Assist with the preparation of letters, development documentation, tender documents, contracts/agreements, reports, customer information packs and mail merges and other documentation that may be required from time to time. To include monitoring service agreement renewal dates and supporting award activities
- Complaint management via email, letter, over the telephone and in person working with the operational team, to ensure appropriately worded responses and updates are provided. Includes tracking and reporting on progress of complaints against internal SLAs and identification of trends
About you
You'll need to have strong administrative experience, excellent organisational skills and an ability to prioritise a varied workload and support the team to ensure that activities are completed to a high standard in compliance with procedures, timescales and budget delivering an excellent customer experience and property management service.
Skills & knowledge
- Excellent spoken and written English
- Proactive, hard working with a positive attitude
- Excellent attention to detail and high levels of accuracy
- Works well under pressure
- Excellent communication skills - written and verbal
- Excellent time management, prioritisation and proven ability to meet deadlines
- Strong organisational skills
- IT literate and competent with Google tools such as Gmail, Google Docs, Sheets and the internet. Skilled in preparation of presentations. Previous experience of working with property management, CRM and accounting systems such as Fixflo, Qube and Salesforce would be ideal but otherwise a proven ability to quickly understand and pick up new systems. (training will be provided)
- Full UK driver’s licence or ability to travel across the operational area for site visits and meetings
Our benefits & rewards
We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:
- Enhanced annual leave & holiday buying scheme
- Contributory pension scheme with additional employer contribution,
- Life Assurance
- Two paid volunteering days per annum
- Employee Assistance Programme
- Health Cash Plan & Virtual GP
- Discounted Gym Membership
- Company Discounts Portal
- Refer a friend scheme and access to internal opportunities
If you have the skills and experience we are looking for we'd love to hear from you!
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.
Administrative Support
Posted 2 days ago
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Job Description
Red Snapper Recruitment are recruiting for Administrative Support for a 4-week contract with a National Regulator based in Glasgow.
You will be contributing to the improvement of corporate knowledge retention and facilitate good organisational governance and regulatory excellence. You will be modernising and improving the filing system structure and ease of access to documentation for the team.
Location - Hybrid (2 days in Glasgow Office, 3 days working from home)
Pay Rate - 110 PAYE / 138.88 UMB per day
Contract - 4 weeks
Main duties and responsibilities
- To build a suite of inter-linked pages within the internal SharePoint system which allows a simple and usable front-facing interface for accessing and navigating the wealth of records and information stored within the team filing system. In effect, building the structure of a simple internal website for navigating the SharePoint folders.
- The Secretariat Team will discuss and agree with you on the appropriate structure and explain what kind of functionality we are trying to achieve.
- Progress will be reviewed on an ongoing basis with the Manager to allow for adjustments or iterations based on usability feedback.
- Final structure and functionality do not need to align directly with existing internal SharePoint, but elements of good design or practice should be used.
Person Specification
- Good time management and task prioritisation.
- Ability to work within an already-established team, while working to clear instructions on a specific piece of work.
- Experience of building, developing or maintaining simple and user-friendly internal websites, intranet pages or SharePoint sites.
- Experience of working on short-term "task and finish" projects.
- Knowledge of Microsoft SharePoint and wider Microsoft Office applications.
- Understanding of the concepts of organisational structures / corporate knowledge retention and usability / accessibility.
This job description provides an overview of key duties and responsibilities and is not exhaustive. You may be expected to undertake other duties and responsibilities within the scope of your role and as appropriate for your grade.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
RSR is a public safety & enterprise security recruitment specialist.
We assist public safety employers find the right talent.
We assist all employers when they want to source public safety and enterprise security skills and experience.
Red Snapper Recruitment is a member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer.
Administrative Support
Posted 4 days ago
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Job Description
Job Title: Administrative Support
Location: Rainham, Essex
Hours: Monday to Friday, 9:00am - 5:30pm
Pay: 14.00 per hour
Contract: Temporary to Permanent
Join Our Friendly and Growing Hire Company in Rainham!
Our client are currently seeking a reliable and organised Administrative Support professional to join their busy team based in Rainham. This is an excellent opportunity for someone looking to develop their career in a supportive and fast-paced environment within the hire industry.
About the Role:
As our new Admin Support, you'll play a key role in keeping our day-to-day operations running smoothly. Your responsibilities will include:
- Answering calls and responding to customer enquiries
- Processing hire paperwork and updating records
- Scheduling deliveries and collections
- Coordinating with the warehouse and delivery teams
- General office admin including data entry, filing, and email management
What We're Looking For:
- Previous experience in an administrative or customer service role - within the hire industry would be preferred
- Strong communication and organisational skills
- Comfortable using basic computer systems and Microsoft Office
- A team player with a proactive attitude
- Ability to work independently and manage workload efficiently
Why Join Us?
- Great hourly rate of 14.00
- Friendly and supportive team environment
- Monday to Friday hours - no weekends!
- Temporary to permanent role - opportunity to secure a long-term position
- On-site parking and good transport links
If you're ready to bring your admin skills to a company that values its team and offers room to grow, we'd love to hear from you.
Apply today with your CV and take the next step in your career!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Administrative Support
Posted 1 day ago
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Job Description
People are our greatest asset, and we offer a competitive package to retain and attract the best talent.
In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programs, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations.
Work-life balance and flexibility are key focus area for us. We're happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business.
**About the Opportunity**
This role will be responsible for administrational requirements in support of the Project Team, ensuring efficient administration and delivery of activities across the project, as well as the business.
+ Management of day-to-day activities, schedules, notice boards.
+ Arranging meetings, understanding and actioning from meetings and requirements.
+ Co-ordinating and communicating activities for the office.
+ Liaise with departments and disciplines for administration requirements.
+ Filing.
+ Ensuring any concerns are delegated to the correct discipline manager.
+ Organising documents, photocopying, collation of material.
+ Comply with company policies, procedures and instructions.
**Qualifications and Experience:**
+ Discretion & trustworthiness.
+ Strong organisational and logistical skills and experience.
+ Strong communication, interpersonal and influencing skills to provide an agile and flexible service.
+ Ability to work across organisations.
+ Ability to multi-task and work under own initiative.
+ Able to work under short term pressure to resolve emerging issues in a timely and responsive manner.
+ Be competent in using all Microsoft office applications.
Any offer of employment will be strictly subject to the relevant security requirements for the role being met. This means that you will need to have, or be able to obtain, Baseline Personnel Security Standard (BPSS) clearance and either Security Check (SC) or Developed Vetting (DV) clearance. The security clearance process may require non-British nationals or dual nationals (i.e. those with British and another nationality) to be subject to additional evaluation, depending on nationalities held and the nature of the work to be carried out
**Our Culture**
Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business, and we genuinely believe that we all succeed by supporting one another through our culture of caring. We value positive mental health and a sense of belonging for all employees.
We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centered on inclusion and diversity.
We are committed to offering a career within one company and recognise the exceptional talent we have in our people. As our business evolves, we want to inspire and empower you to develop your career so you too can evolve, grow and succeed - today and into tomorrow.
Work-life balance and flexibility are key focus areas. We're happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business.
We're invested in you and your success, and we value the transferable skills you can bring to a new role. We want to support you in expanding and diversifying your experience so you can develop your career and help deliver the boldest solutions in a changing world.
As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact 'Recruiter'.
We partner with VERCIDA to help us attract and retain diverse talent. For greater online accessibility, please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.
If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters ( .
Administrative Support Officer
Posted 4 days ago
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Job Description
Job Title: Administrative Assistant / Office Administrator
Salary: 23,000 - 24,000 per annum (The salary is a guide and is subject to confirmation based on experience)
Location: Roslin
Hours: Full-time, 35 hours per week
We are seeking a highly organised and efficient Administrative Assistant to join our client based in Roslin, Midlothian. In this role, you will provide crucial administrative support to a busy department, ensuring the smooth running of daily operations.
Your key responsibilities will include:
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Processing and maintaining accurate records within a database.
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Handling a wide range of enquiries from individuals via various mediums.
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Assisting with the administration of various internal and external processes.
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Providing general administrative support, including data entry and report generation.
What We Are Looking For: The ideal candidate will have strong administrative skills, be proficient in the Microsoft Office suite (including Word and Excel), and have experience with database systems. You must have a high level of accuracy and attention to detail, excellent communication skills (both written and oral), and a strong ability to work as part of a team.
Required Qualifications & Experience:
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An SVQ in Office Administration or an equivalent qualification is desirable.
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Previous experience in a similar administrative support role is essential.
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Experience in providing customer support and working within a team.
Benefits:
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30 days of holiday per annum (inclusive of public holidays), calculated pro rata in the first year.
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Optional healthcare.
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Opportunities for ongoing performance development and reviews.
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A supportive and friendly team environment.
How to Apply: If you have the skills and experience we're looking for, please apply with your CV and a cover letter.
Remote Administrative Support Assistant
Posted 12 days ago
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Job Description
We are a UK-based digital content company hiring remote administrative assistants to support various ongoing projects. This is a long-term opportunity for individuals seeking stable and flexible remote work
What You’ll Be Doing:
-Data entry and online form processing
-Document sorting and project coordination
-Customer support and basic image layout work
What We Offer:
-Fully remote work (no commuting required)
-Flexible schedule work at your own pace
-No prior experience needed training provided
-Clear tasks and long-term potential
Ideal Candidates:
-UK-based, aged 28 or above
-Responsible, punctual, and open to feedback
-Committed to working consistently and communicating clearly
-Looking to build stable income through remote work
We are currently hiring 20–50 candidates for this position to support our expanding projects across the UK. This role is ideal for individuals seeking reliable part-time remote work with opportunities to grow into long-term collaboration. Join our team and contribute to meaningful digital projects while enjoying the flexibility of working from home
Company Details
Remote Administrative Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Manage and organize electronic documents and databases.
- Schedule and coordinate virtual meetings and appointments.
- Handle incoming and outgoing digital communications (emails, messages).
- Prepare reports, presentations, and other documents as required.
- Perform data entry and assist with data analysis tasks.
- Support various departments with administrative needs.
- Maintain calendars and assist with time management for team members.
- Process information and requests accurately and efficiently.
- Contribute to the improvement of administrative processes.
- Ensure all tasks are completed in a timely manner.
Qualifications:
- Proven experience as an Administrative Assistant, Virtual Assistant, or in a similar administrative role.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Experience with virtual collaboration tools (e.g., Zoom, Teams, Slack).
- Excellent organizational and time management skills.
- Strong written and verbal communication skills.
- Ability to work independently and prioritize tasks effectively.
- High level of accuracy and attention to detail.
- Discretion in handling confidential information.
- Proactive attitude and problem-solving capabilities.
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Office Manager - Administrative Support
Posted 6 days ago
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Job Description
Key responsibilities:
- Oversee general office operations, ensuring a productive and organized work environment.
- Manage incoming and outgoing mail, correspondence, and phone calls.
- Greet visitors and clients in a professional manner.
- Maintain office supplies inventory and place orders as needed.
- Organize and schedule meetings, appointments, and travel arrangements for staff.
- Prepare reports, presentations, and other documents as required.
- Assist with onboarding new employees, including setting up workstations and necessary accounts.
- Manage filing systems, both physical and digital, ensuring information is easily accessible.
- Liaise with vendors and service providers to ensure smooth office operations.
- Support event planning and coordination for internal and external functions.
- Handle basic bookkeeping and expense tracking.
- Ensure the office is tidy, presentable, and equipped with necessary resources.
Administrative Assistant - Operations Support
Posted 13 days ago
Job Viewed
Job Description
Responsibilities:
- Manage and coordinate the office calendar and meeting schedules.
- Handle incoming and outgoing mail and communications.
- Prepare documents, reports, and presentations.
- Maintain electronic and physical filing systems.
- Provide reception duties and manage visitor inquiries.
- Assist with travel arrangements and expense reporting.
- Order and manage office supplies and equipment.
- Support various departments with administrative tasks as needed.
- Contribute to process improvement initiatives.
- Proven experience in an administrative or secretarial role.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent organizational and time-management skills.
- Strong written and verbal communication abilities.
- Ability to handle multiple tasks and prioritize effectively.
- Discretion and ability to handle confidential information.
- Experience with hybrid working environments is beneficial.