234 Customer Outcomes Manager jobs in the United Kingdom
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Client Management Director - Corporate Insurance
Posted 11 days ago
Job Viewed
Job Description
Do you have the skills to successfully handle Corporate clients and lead a team? Are you looking for the chance to build a career at a leading risk advisor and insurance broker? Then we have a great opportunity for you!
This is a hybrid role with the flexibility to work both virtually and from our Leeds office.
About the role
Weu2019re looking for a strategic Client Director to lead a portfolio of key accounts, identifying risk needs and delivering tailored, profitable solutions using Aonu2019s full capabilities. Youu2019ll handle senior client relationships across the business and guide a team of Client Managers to meet revenue targets through effective coaching and performance leadership.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Identify each clientu2019s service requirements and lead the client service team to ensure service meets agree standards.
Handle client expectations: keeping them informed of progress and communicating with them as appropriate and taking appropriate and timely action to identify and correct problems.
Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients through Client Promise, issuing meeting minutes promptly after meetings.
Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools.
Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Aon. Build senior level relationships within their clients.
Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits.
Lead a team through coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place.
Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring.
Attract, develop and retain talented individuals in line with business plans.
Instil a culture of teamwork, effective communications and professionalism.
Compliance with regulatory requirements and business procedures.
Responsible for working in accordance with the Aon UK Limited Risk Management.
Promote all compliance related requirements throughout the region and identify opportunities for process improvement.
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
How this opportunity is different
This is a great opportunity to build a career in a team with a proven track record of developing talent. Working within a business with a huge amount of innovate solutions to offer to clients. You will be supported by an experienced leadership team who want to see you succeed.
Skills and experience that will lead to success
FCII/ACII or equivalent preferred
Experience within a commercial insurance broker
Consistent track record in developing relationships and working with senior individuals within the organisation
Working knowledge of Risk Management concepts
Commercial understanding of business u2013 market forces
Understanding the insurance market dynamics
Technical knowledge of major insurance classes
Good negotiating, listening and communication skills
Sales skills
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
LI-JV2
#LI-HYBRID
Client Management Director - Corporate Insurance (Leeds, UK)
Do you have the skills to successfully handle Corporate clients and lead a team? Are you looking for the chance to build a career at a leading risk advisor and insurance broker? Then we have a great opportunity for you!
This is a hybrid role with the flexibility to work both virtually and from our Leeds office.
About the role
Weu2019re looking for a strategic Client Director to lead a portfolio of key accounts, identifying risk needs and delivering tailored, profitable solutions using Aonu2019s full capabilities. Youu2019ll handle senior client relationships across the business and guide a team of Client Managers to meet revenue targets through effective coaching and performance leadership.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Identify each clientu2019s service requirements and lead the client service team to ensure service meets agree standards.
Handle client expectations: keeping them informed of progress and communicating with them as appropriate and taking appropriate and timely action to identify and correct problems.
Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients through Client Promise, issuing meeting minutes promptly after meetings.
Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools.
Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Aon. Build senior level relationships within their clients.
Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits.
Lead a team through coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place.
Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring.
Attract, develop and retain talented individuals in line with business plans.
Instil a culture of teamwork, effective communications and professionalism.
Compliance with regulatory requirements and business procedures.
Responsible for working in accordance with the Aon UK Limited Risk Management.
Promote all compliance related requirements throughout the region and identify opportunities for process improvement.
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
How this opportunity is different
This is a great opportunity to build a career in a team with a proven track record of developing talent. Working within a business with a huge amount of innovate solutions to offer to clients. You will be supported by an experienced leadership team who want to see you succeed.
Skills and experience that will lead to success
FCII/ACII or equivalent preferred
Experience within a commercial insurance broker
Consistent track record in developing relationships and working with senior individuals within the organisation
Working knowledge of Risk Management concepts
Commercial understanding of business u2013 market forces
Understanding the insurance market dynamics
Technical knowledge of major insurance classes
Good negotiating, listening and communication skills
Sales skills
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
LI-JV2
#LI-HYBRID
Client Management Director - Corporate Insurance
Posted 11 days ago
Job Viewed
Job Description
Do you have the skills to successfully handle Corporate clients and lead a team? Are you looking for the chance to build a career at a leading risk advisor and insurance broker? Then we have a great opportunity for you!
This is a hybrid role with the flexibility to work both virtually and from our Leeds office.
About the role
Weu2019re looking for a strategic Client Director to lead a portfolio of key accounts, identifying risk needs and delivering tailored, profitable solutions using Aonu2019s full capabilities. Youu2019ll handle senior client relationships across the business and guide a team of Client Managers to meet revenue targets through effective coaching and performance leadership.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Identify each clientu2019s service requirements and lead the client service team to ensure service meets agree standards.
Handle client expectations: keeping them informed of progress and communicating with them as appropriate and taking appropriate and timely action to identify and correct problems.
Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients through Client Promise, issuing meeting minutes promptly after meetings.
Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools.
Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Aon. Build senior level relationships within their clients.
Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits.
Lead a team through coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place.
Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring.
Attract, develop and retain talented individuals in line with business plans.
Instil a culture of teamwork, effective communications and professionalism.
Compliance with regulatory requirements and business procedures.
Responsible for working in accordance with the Aon UK Limited Risk Management.
Promote all compliance related requirements throughout the region and identify opportunities for process improvement.
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
How this opportunity is different
This is a great opportunity to build a career in a team with a proven track record of developing talent. Working within a business with a huge amount of innovate solutions to offer to clients. You will be supported by an experienced leadership team who want to see you succeed.
Skills and experience that will lead to success
FCII/ACII or equivalent preferred
Experience within a commercial insurance broker
Consistent track record in developing relationships and working with senior individuals within the organisation
Working knowledge of Risk Management concepts
Commercial understanding of business u2013 market forces
Understanding the insurance market dynamics
Technical knowledge of major insurance classes
Good negotiating, listening and communication skills
Sales skills
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
LI-JV2
#LI-HYBRID
Client Management Director - Corporate Insurance (Leeds, UK)
Do you have the skills to successfully handle Corporate clients and lead a team? Are you looking for the chance to build a career at a leading risk advisor and insurance broker? Then we have a great opportunity for you!
This is a hybrid role with the flexibility to work both virtually and from our Leeds office.
About the role
Weu2019re looking for a strategic Client Director to lead a portfolio of key accounts, identifying risk needs and delivering tailored, profitable solutions using Aonu2019s full capabilities. Youu2019ll handle senior client relationships across the business and guide a team of Client Managers to meet revenue targets through effective coaching and performance leadership.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Identify each clientu2019s service requirements and lead the client service team to ensure service meets agree standards.
Handle client expectations: keeping them informed of progress and communicating with them as appropriate and taking appropriate and timely action to identify and correct problems.
Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients through Client Promise, issuing meeting minutes promptly after meetings.
Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools.
Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Aon. Build senior level relationships within their clients.
Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits.
Lead a team through coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place.
Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring.
Attract, develop and retain talented individuals in line with business plans.
Instil a culture of teamwork, effective communications and professionalism.
Compliance with regulatory requirements and business procedures.
Responsible for working in accordance with the Aon UK Limited Risk Management.
Promote all compliance related requirements throughout the region and identify opportunities for process improvement.
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
How this opportunity is different
This is a great opportunity to build a career in a team with a proven track record of developing talent. Working within a business with a huge amount of innovate solutions to offer to clients. You will be supported by an experienced leadership team who want to see you succeed.
Skills and experience that will lead to success
FCII/ACII or equivalent preferred
Experience within a commercial insurance broker
Consistent track record in developing relationships and working with senior individuals within the organisation
Working knowledge of Risk Management concepts
Commercial understanding of business u2013 market forces
Understanding the insurance market dynamics
Technical knowledge of major insurance classes
Good negotiating, listening and communication skills
Sales skills
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
LI-JV2
#LI-HYBRID
Manager, Account Management & Client Success
Posted 22 days ago
Job Viewed
Job Description
We're Houst
Customer Relations Manager
Posted 9 days ago
Job Viewed
Job Description
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals.
At Newton House and Milngavie Manor the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Our luxury care home provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
- Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
- 25 days holiday (plus Bank Holidays).
- A supportive and collaborative working environment.
- Opportunities for professional development and training.
- Access to high street discounts via our mobile friendly HapiApp benefits platform
- Workplace pension
- Free onsite parking available
- Unlimited Refer a Friend Bonus - up to £750 per referral - T&Cs apply*
- Employee Assistance Programme, occupational health support and wellbeing services
We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow up calls, identifying key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.
The successful applicant will have:
- Possess demonstrable experience working in a similar sales role, with healthcare industry.
- Sales and Customer service experience is essential in a face to face or business to customer capacity.
- Engaging stakeholder relationship skills
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self-motivated, proactive, flexible, and adaptable.
Newton House and Milngavie Manor are part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
Customer Relations Manager
Posted 9 days ago
Job Viewed
Job Description
Customer Relations Manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Customer Relations Manager
Care Home: The Belmont
Hours per week: 40 hours per week
Salary: 50,000 per annum plus commission
About the role:
We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager.
The successful Customer Relations Manager will haveoverall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.
Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.
Benefits of working with Sanders Senior Living:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing, paid training
- Free DBS Check and uniform
- Opportunities to progress your career within the company
- Free, on-site parking
- Employee of the Month awards
About you:
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.
About Sanders Senior Living:
Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.
Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.
At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.
As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.
Customer Relations Manager
Posted 6 days ago
Job Viewed
Job Description
Your new company
A social housing provider serving communities across the Midlands. Its primary mission is to deliver affordable housing and foster strong, sustainable communities. The company is an inclusive and values-based company, making it a great place to work.
Your new role
Your new role as a customer relations manager will be to deliver broad and effective housing and tenancy management services across a designated area of approximately 350 properties. This includes overseeing rent and service charge collections and arrears, managing voids and lettings, handling tenancy-related issues such as nuisance and anti-social behaviour, and promoting resident engagement. This is a customer-facing, full-time position initially offered for a two-month period, with the potential for extension.
What you'll need to succeed
The successful candidate will have at least two years' experience in a social housing environment, with strong customer service skills and the ability to manage a varied workload. They should be confident in interpreting policies and legislation, possess good communication and numeracy skills, and be IT literate. A proactive and adaptable approach is essential, along with a performance-driven mindset and the ability to handle challenging conversations with residents. A relevant qualification in Customer Services or Housing is required, alongside knowledge of housing law and current issues. A full driving licence and access to a vehicle are necessary, and the role is subject to a standard DBS check.
What you'll get in return
Company benefits
Competitive rate of 23.89 ph.
2-month contract - possible extension
Start ASAP.
Full time hours
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Relations Manager
Posted 9 days ago
Job Viewed
Job Description
We are seeking a proactive and customer-focused Customer Relation Manager for our well established client based in Southampton. In this role, you will be the key point of contact between the company and our clients, ensuring exceptional service delivery, managing customer queries and complaints, and driving customer satisfaction and loyalty. You will play a critical role in strengthening client relationships and improving service across the business.
Client Details
Our client is a well established business across the world. A global leader in the manufacturing and sale of finished watches, jewellery, and components, including innovative electronic systems. Founded in 1983, they revolutionised the industry with affordable, high-tech, and stylish watches that reflect the spirit of art, sport, and joy of life.
Description
The key responsibilities for the Customer Relations Manager role are:
* Oversight of Customer Care department.
* Champion ongoing development of the department.
* Workforce planning and development.
* Talent Management, including coaching and mentoring.
* Lead organisational culture change within department.
* Motivate the teams and create an environment of overall collaboration, communication within the departments
* To effectively manage Customer Care in boxes and work flow, remaining adaptable at all times in order to adhere to Service Level Agreements within the Customer Service Department
* To manage team performance, development and absence including recruitment, conducting 1:1's, personal development meetings, providing coaching and conducting formal meetings
* To inspire your team to put the customer at the heart of everything we do by demonstrating the highest level of customer service skills and motivate them deliver first contact resolution
* To ensure accurate data recording within the team
* To manage and follow-up customer complaint escalations and enquiries in a professional, timely and responsive manner
* Continuously develop your personal knowledge and understanding of products, services, company procedures/policies and our customer's expectations.
Profile
The successful candidate for the Customer Relations Manager is someone with the following:
Essential Skills and Experience
* Team manager experience within a high performing team, in either sales or customer service sector
* Stakeholder management
* Excellent time management skills and able to effectively prioritise workload
* Effective planning and organising skills with close attention to detail
* Exceptional written and verbal communication skills
* Ability to identify development needs within the team and effectively coach to build and maintain a high performing team
* Demonstrable customer service and complaint handling experience
* Strong IT skills, proficient in all MS Office programmes to an advanced level
* Strong motivator / people person / able to lead a team to success
Essential Qualifications
* 5 GCSE's including Maths and English (or equivalent)
Desirable Skills and Experience
* Experience with Voxtron or other call monitoring system
* Experience with Sales force CRM
* Retail and / or watch industry experience
Desirable Qualifications
* Relevant Management and Administration Qualification
Job Offer
The candidate for the Customer Relations Manager role will receive:
Competitive salary
Good annual leave package
Pension scheme
Professional development and training opportunities
On-site parking and/or easy access to public transport in Southampton
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Customer Relations Manager
Posted 9 days ago
Job Viewed
Job Description
Customer Relations Manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Customer Relations Manager
Care Home: The Belmont
Hours per week: 40 hours per week
Salary: 50,000 per annum plus commission
About the role:
We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager.
The successful Customer Relations Manager will haveoverall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.
Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.
Benefits of working with Sanders Senior Living:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing, paid training
- Free DBS Check and uniform
- Opportunities to progress your career within the company
- Free, on-site parking
- Employee of the Month awards
About you:
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.
About Sanders Senior Living:
Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.
Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.
At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.
As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.
Customer Relations Manager
Posted 9 days ago
Job Viewed
Job Description
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals.
At Newton House and Milngavie Manor the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Our luxury care home provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.
We offer our colleagues:
- Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
- 25 days holiday (plus Bank Holidays).
- A supportive and collaborative working environment.
- Opportunities for professional development and training.
- Access to high street discounts via our mobile friendly HapiApp benefits platform
- Workplace pension
- Free onsite parking available
- Unlimited Refer a Friend Bonus - up to £750 per referral - T&Cs apply*
- Employee Assistance Programme, occupational health support and wellbeing services
We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow up calls, identifying key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.
The successful applicant will have:
- Possess demonstrable experience working in a similar sales role, with healthcare industry.
- Sales and Customer service experience is essential in a face to face or business to customer capacity.
- Engaging stakeholder relationship skills
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self-motivated, proactive, flexible, and adaptable.
Newton House and Milngavie Manor are part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
Customer Relations Advisor
Posted 8 days ago
Job Viewed
Job Description
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Customer Relations Advisor
**Job Location:** **Glasgow**
**Job Type:** **Permanent**
**Remuneration** **: Competitive salary taking into account skills, experience and qualifications**
**Join Sedgwick as a Customer Relations Advisor and make a real impact through empathy, resolution, and career growth.**
If you're passionate about delivering exceptional customer experiences and thrive in a role where empathy, communication, and problem-solving are key, the position of **Customer Relations Advisor at Sedgwick** could be the perfect next step in your career. Whether you're just starting out or looking to grow further, Sedgwick offers a supportive environment with structured development programmes, transparent career pathways, and fully funded professional qualifications that reward your progress.
In this role, you'll be at the heart of Sedgwick's commitment to client satisfaction. You will be responsible for thoroughly reviewing complaints, identifying key issues, and ensuring all relevant information is accurately gathered and documented. This information will be prepared for submission to our client's within strict timeframes, requiring a high level of precision and timeliness.
You will ensure that all complaints are managed in line with internal policies, industry regulations, and service standards. Collaboration is key-you'll work closely with claims handlers, loss adjusters, and other internal teams to ensure a seamless and effective resolution process.
Your ability to remain calm under pressure, communicate clearly and professionally, and maintain exceptional attention to detail will be essential to your success in this role.
**The skills you will have when you apply:**
**Organisation & attention to detail** **- Strong ability to manage tasks efficiently while maintaining accuracy in all aspects of complaint handling.**
+ **Communication skills** - Excellent verbal and written communication to engage effectively with customers and colleagues.
+ **Calm under pressure** - Able to remain professional and composed in challenging situations, helping to diffuse conflict and maintain trust.
+ **IT proficiency** - Confident using Microsoft Word and Excel, with the ability to navigate digital systems effectively.
+ **Complaint handling experience** - Previous experience in managing customer complaints is beneficial and will support success in the role.
+ **Regulatory knowledge** - Understanding of compliance and regulatory frameworks within the insurance industry is advantageous.
+ **Insurance background** - A sound knowledge of domestic or commercial property insurance claims will be helpful.
**What we'll give you for this role:**
**Remuneration & more**
+ Competitive salary taking into account skills, experience and qualifications
+ A Self Invested Personal Pension Scheme (SIPP)
+ Holiday allowance of 25 days plus bank holidays
+ Flexible working from our office or your home
**Health & support**
+ Private healthcare plan (including pre-existing conditions)
+ Life assurance
+ Group Income Protection
**Other benefits**
+ Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
+ Employee assistance programme for employee wellbeing
+ Discounts on various products and services
**This isn't just a position, it's a pivotal role in shaping our industry**
At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
**Next steps for you:**
**Think we'd be a great match? Apply now - we want to hear from you.**
If you're unsure whether you have all the skills needed then do apply - we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
#LI-HYBRID
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**