2131 Customer Relations Manager jobs in London

1. Relationships:  salon owners are people people! The role involves building relationships with customers so they come to trust you and see you as a business and industry expert.
2. Training and retention : A key part of the role is helping customers get maximum value from the platform through training and onboarding 
3. Existing Features & Usage:  They need to ensure their clients don’t suffer in silence. They need to understand what they are trying to achieve and why in order to help.
4. New Features:  they have an exciting roadmap of new features. It is vital that their customers are confident in using these new features so a major part of the role will be increasing awareness of new launches and providing education and training sessions as necessary.
5. Payment Sales:  upsell POS payments to existing customers to maximise revenue opportunity and lock in with their innovative payment and tipping solution.
6. Churn management:  by building up relationships and using live data, you will proactively identify any accounts that are at risk of leaving.
7. Product expert:  your accounts will see you as the product expert. You will need to understand every feature and every benefit they bring to answer questions and to make compelling arguments to encourage feature adoption. You will need to build case studies from other customers to use as reference points and be able to clearly and concisely explain business and consumer benefits.
8. Salon expert:  your accounts will also see you as the industry expert. “What are other salons doing?” “How do they deal with no-shows?”. You will need to understand market and consumer trends to be able to advise salons on their business and how to use the product to grow.
9. Voice of the customer : alongside the Customer Support team you will represent the Customer in all product and feature development discussions. They rely on you to know what to improve, what to build and what not to build. Your understanding of what their customers want and why  they want it is key
10. Teamwork:  alongside the Customer Support team, you are an integral part of our  client's customer-first mindset. It is vital that you collaborate to feedback insights into Management and Product to help them improve and grow.

• Sales experience. 
• Account Management: you have experience managing customers either in-person or over the phone. You can quickly build rapport and trust.
• Education & training: you have experience in delivering training sessions and are comfortable in your ability to walk people through products and how to use them.
• Industry: experience in the hair and beauty industry is preferable although not mandatory. Love for this industry is a major advantage.
• Love products: you will need to get to know their product and be confident in selling its benefits. They will help you with training!
• Get analytical. They have data that will help you analyse opportunities and risks, you will need to use this to excel.
• They are a team and they're there to help each other.  They are never scared to ask the questions. You will be trained and have a great team around you to learn from.

• Gift of the gab:  changing mindsets requires an articulate speaker who can think on their feet to handle objections and open up opportunities. It’s a people's industry and salons love to chat. 
• Customer-focus:  they need you to go the extra mile.
• Outbound Confidence:  comfortable talking! This is an outbound role where 80% of your time will be on calls chatting with salons.
• Resilience:  can you deal with customers saying “No, not for me”? Transforming an industry doesn’t happen easily but when it does it’s immensely rewarding.
• Hustle.  They  work to get things done.
• Fun:  No grey suits here! They are an energetic, dynamic team and it’s a fun, creative industry so they want you to enjoy the adventure and have a good time.

• £38,000 - £48,000 OTE - £25-£35,000 base salary + £13K C mission
• 25 days + bank holidays annual leave + 1 extra day on your birthday
• Company pension
• Bring your dog to work ��
• Progression. The opportunity to move into sales and education teams.
• Remote role or the company has a working space in central London if you'd prefer to work together for up to 2 days a week otherwise you are home based with flexible working policy
• Free breakfast at the office
• Pizza and beers on a Thursday!

Print & POS | Health & Beauty Clients |  West London (Hybrid – 3 days client-side, 2 days remote)

Aim Search are partnered with an innovative multichannel marketing services agency with a passion for helping brands shine across every touchpoint. Now, they are looking for a talented Account Manager / Project Manager to join their talented team and play a key role across some of our most exciting health and beauty accounts .

If you thrive on building relationships, managing projects end-to-end, and delivering outstanding client service, this could be the perfect next step for you.

What the Account Manager will be doing

• Acting as the go-to contact for your clients, ensuring projects run seamlessly from concept to completion.
• Bringing creative ideas to life across 2D, 3D, and in-store activations , with a strong eye for detail and execution.
• Managing budgets, timelines, and production processes to deliver on time and on point.
• Partnering with your Account Director and a supportive team of account managers who share your drive and enthusiasm.

What the Account Manager will bring

• Proven account management experience in production services, creative solutions, and retail activation.
• Confidence in taking detailed creative briefs and a deep understanding of print production processes.
• Excellent project management skills: critical path planning, time and cost control, quotations, and commercial governance.
• A proactive, hands-on approach with the ability to juggle multiple projects while keeping clients happy.

On offer for the successful Account Manager

• The chance to work on high-profile health & beauty brands in a creative, fast-moving sector.
• A hybrid setup: 3 days per week client side in the Shepherds Bush, London area, with the flexibility of remote working on other days.
• A friendly, collaborative culture built on teamwork, sustainability, and innovation.
• Real opportunities for career growth in a business that invests in its people.

If you’re ready to bring your energy, creativity, and expertise to a team that values both people and ideas, we’d love to hear from you.

Class 1 Personnel are currently recruiting an Account Manager for one of the largest client based at Heathrow / Hounslow.

Account Manager role mainly consists of delivering the highest level of service in the safest way following all Health and Safety guidelines.

Human Resources and Personnel

You Must Have:

• Experience in a similar role
• Good communication skills
• Clean UK criminal record (check required) or Police clearance certificate if required
• Strong work ethic, attention to detail, reliability
• Proof of right to work & National Insurance
• Flexible availability - days, nights, weekends

Responsibilities:

• Oversee all staffing needs and operations of the company
• Liaising with the client to ensure you understand and resolve any queries as they arise.
• Taking on early morning issues with sickness, no shows and work with the allocation team to ensure all shifts are covered.
• Working with the allocation team and understand the shift plan.
• Being on call at weekends to resolve any issues that may arise.
• Over time bookings - ensure that staff are contacted and will turn up for their shifts
• Assist with work schedules as and when necessary
• Assist in new employee onboarding
• Ensure compliance with internal and external policies and regulations
• Determine staffing shortfalls and help the team to cover any shortages
• Sort out any daily issues for Staff
• Contacting NO shows to see where problem is and updating Team
• Ensure all bookings are added to our CMR on a weekly basis
• Booking staff (Transport) for IFS Training
• Ensure all our staff are on Fourth for all the departments
• Managing and working with the On-site team
• Liaising with head office on a weekly/daily basis
• Plus, any other duties required by the Business

Candidates will need to complete an assessment (theory + practical).

Why Join Us?

• Excellent pay structure
• Stable hours with rota flexibility
• Supportive team environment
• Part of a reputable network

About the Hiring Company:

The hiring company is an established brand with more than 20 years of history, from its beginning as a small recruitment agency.

If you feel you fit the Account manager role please do apply now.

Click 'Apply Now' and send in your CV today. Join the logistics force driving the UK forward!

INDWH

You will use your aerospace industry knowledge to foster strong relationships with existing aerospace customers and subcontract suppliers, and be involved in growing existing client business. You will work as part of a team of 5 account managers.

Main Duties

• Actively and successfully manage the sales and order book process.
• Manage existing and new customer accounts.
• Evaluate customers’ requirements then define and manage internal actions to fulfil them.
• Prepare and submit to the customer all products and documentation to obtain technical and delivery approval.
• Be responsible for conducting regular account reviews with key clients and be the first point of contact for customer needs to feedback to the other cross functional team members to ensure customer support is given.
• Report, analyse, follow-up, evaluate and respond to any kind of customer complaints in cooperation with the Sales Director.
• Represent the company at any trade shows and client meetings when required.

Skills and Knowledge

• Experience working within the aerospace industry is essential
• Previous account management or customer representative experience
• Understand manufacturing and the supply chain process
• Be able to communicate and influence well at all levels to ensure the groups strategic targets are met and business potential is optimised.
• Strong goal orientation and good work organisation.
• Flexibility and ability to work under time pressure.
• Excellent knowledge of MS Office with a very good understanding of Excel

An exciting opportunity has arisen for an Account Manager to lead a small more junior team in the leisure industry, based in Shepperton. This role focuses on managing client relationships, driving sales growth, and ensuring customer satisfaction.

Client Details

The employer is a well-established SME within the leisure industry, known for its commitment to delivering high-quality products and services. Operating as an expert in their field, they have a strong presence in their market and a professional work environment.

Description

• Build and maintain strong relationships with key accounts to ensure customer satisfaction.
• Identify opportunities to drive sales growth within the retail sector.
• Develop and execute account management strategies to meet revenue targets.
• Lead with the team to align efforts and achieve business objectives.
• Provide regular reports on client activity, sales performance, and market trends.
• Address client queries and resolve issues in a timely and professional manner.
• Monitor competitor activity and recommend strategies to maintain a competitive edge.
• Ensure accurate documentation of contracts and agreements with clients.
• Deal with escalations and report to the Director.

Profile

A successful Account Manager should have:

• Previous experience in account management or target driven sales role.
• People management experience.
• Strong communication and interpersonal skills to build lasting client relationships.
• A results-driven approach with a proven track record of achieving sales targets.
• Excellent organisational skills and attention to detail.
• The ability to work collaboratively in a team-oriented, fun environment.
• Proficiency in using CRM systems and Microsoft Office applications.

Job Offer

• A competitive salary range.
• Permanent role with opportunities for career progression in the leisure industry.
• Professional work environment based in Shepperton.
• Opportunity to work with a growing SME.

If you are passionate about the retail industry and believe you have the skills to excel as an Account Manager, we encourage you to apply today!

Job Title: Account Manager
Salary: £35,000 per annum
Location:  Hertford, Hybrid (office & site visits as required)
Hours: Monday to Friday, 9:00am – 5:00pm
Contract: Permanent
Benefits: 25 days holiday + birthday off, statutory pension, hybrid working

About the Role

We are seeking a proactive and detail-oriented Account Manager to join our client’s team. This role will focus on managing a major retail account, working closely with a leading brand to deliver high-quality in-store campaigns. The position requires strong organisational skills, creative problem-solving, and the ability to manage multiple priorities within tight deadlines.

Key Responsibilities

• Act as the main point of contact for a large retail account, ensuring excellent client service and satisfaction.
• Manage end-to-end delivery of in-store campaigns, from initial brief through to completion.
• Rewrite and refine client briefs to ensure clarity and feasibility.
• Oversee product management, including costs, timelines, and on-site requirements.
• Conduct regular site visits (driving licence required).
• Manage project budgets and costs, ensuring efficiency and profitability.
• Collaborate with internal teams to ensure campaigns are executed to a high standard and delivered on time.
• Monitor campaign progress, resolve issues, and keep clients updated with regular reports.

Candidate Requirements

• Proven experience in account management , ideally within marketing, retail, or brand environments .
• Strong organisational skills and ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills, with the ability to rewrite briefs effectively.
• Confident managing budgets and meeting deadlines in a fast-paced environment.
• Full UK driving licence (essential, due to site visits).
• A collaborative, client-focused approach with the ability to build strong relationships.

What’s on Offer

• Competitive salary of £35,000 per annum.
• Hybrid working model.
• 25 days annual leave + your birthday off.
• Statutory pension.
• The opportunity to work on a high-profile account with leading retail brand.

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

A fantastic opportunity has arisen for a dynamic, highly customer centric and engaging Account Manager to join a successful, well-established and market-leading, international business. This is a mobile position to cover the Greater London area, with your home as your base. This would be classed as a remote / hybrid role, with the reporting office being Acton. The business, as part of their continued success, has an immediate opening to add to their customer account management team as a result of continued growth and new business wins.

Whilst you may not know the company products and services, each day they work with businesses that impact the lives of millions of people in the UK. The business is ambitious, and with plans to grow in the UK service industry they have an unrelenting desire to become an employer of choice. It is a meritocracy, and they promote and reward individuals who deliver against objectives and show great performance. Ambition and enthusiasm are key traits of their employees who live the values of respect, integrity, exemplarity and responsibility.

To give you a feel for their ethics and commitment, the company achieved Gold Medal Ecovardis status positioning them among the Top 5% of the 150,000 companies assessed worldwide by Ecovadis, based on four key criteria: environment, labour and human rights, ethics and sustainable procurement, reflecting the quality of their CSR performance.

This appointment is critical in supporting the customer services, sales and account management teams in ensuring that each client account is managed professionally, and that every opportunity to add value and upsell is fully maximised. The role is varied, very fast paced and will require a very high calibre candidate that thrives in a dynamic environment, who can juggle multiple priorities but always has the customer at the heart of everything they do and every action they take.

It is essential therefore that you have experience in a customer service driven environment with a particular emphasis on key account management and sales. You will get to understand your customers inside out through developing relationships with them that are based on trust, integrity and delivering what you say you will. Reputation is key, and to achieve this you will provide an outstanding level of customer service not only to retain your customer base, but also to optimise every sales opportunity.

You will have significant liaison with numerous departments and internal stakeholders such as the sales team, account managers, customer services team, stores, operations and logistics. To be successful you will need to have natural confidence, possess exceptional interpersonal and communication skills, be highly organised, methodical and process driven and have great attention to detail. You will possess strong influencing and negotiating skills, be commercially aware and highly analytical with the ability to listen.

What will set you apart is your energy, desire to deliver results and seeing this as a chance to make a real positive impact in the business. For those that do, genuine career opportunities are available to into senior commercial or operational related roles. Whilst not essential, it would be good to see candidates who are Degree educated in Business Administration, Sales, Marketing, or related field.

If you are pro-active, resilient and self-motivated with a positive way of thinking, highly personable, diplomatic, professional and possess exceptional communication skills with a pragmatic, hands-on approach, get in touch ASAP!

This is an exceptional opportunity to really make a positive mark within the team and there are genuine career prospects within this multi-national business.

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

• Build a strong working relationship with the customers engaging stakeholders at all levels and represent the Company with pride in all relevant forums.
• Negotiate price increases, promotional plans and activation.  
• Increase distribution of existing range, gain new listings and launch NPDs.
• Pursue new business opportunities in target channels in the UK and in key EU markets. 
• Monitor performance of commercial activities and prepare monthly reports for senior leadership team

• Prior sales experience in FMCG would be an advantage but not essential.
• Excellent command of MS Office suite.
• Strategic, analytical with attention to detail and excellent organisation skills.
• Drive, determination and commitment to get things done.
• Outstanding communication and interpersonal abilities.
• Result driven and confident to achieve company targets.

• Friendly, enthusiastic, like minded team - vibrant office working environment
• Flexible working hours (start between 8.30-10am finish between 4.30-6pm)
• Hybrid working model (3-days per week in-office and 2 days from home)
• Real opportunities to grow in your career and develop your skills as we scale the company
• Free product samples and new product testing sessions
• 25% off trade prices on all food products