45,678 Customer Service Coordinator jobs in the United Kingdom

Do you have Customer Service experience within Logistics or Freight industry? 

Our client is seeking a dedicated and detail-oriented Customer Service Freight Coordinator to join their busy same-day courier team. As a key liaison between their clients, carriers, and internal departments, you will play a crucial role in ensuring the smooth and efficient movement of goods from origin to destination.

As a Customer Service Coordinator, you will be required to: 

• Serve as the primary point of contact for clients, addressing their freight requirements and enquiries in a professional and timely manner.
li>Coordinate the scheduling, routing, and tracking of shipments to ensure on-time delivery and customer satisfaction.
• Collaborate with carriers and internal teams to secure vehicles and negotiate rates, while also optimising routes to minimize costs and transit times.
• Maintain accurate and up-to-date shipment records, ensuring compliance with all documentation requirements.
• Troubleshoot and resolve any issues that arise during the transport process, including delays, damages, and other disruptions.
• Provide clients with regular updates on the status of their shipments and address any concerns or questions.
• Assist in the development and maintenance of strong relationships with carriers to ensure reliable service.
• Proactively identify opportunities for process improvements and operational efficiencies within the freight coordination process.
• Uphold high standards of customer service, ensuring that all interactions reflect positively on the company's brand and reputation.

The ideal candidate will have: 

li>Proven experience in customer service roles, preferably within the logistics or transportation industry but not essential.
• Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients, carriers, and colleagues.
• Proficient in using SaaS and other relevant software.
• Excellent organisational skills and attention to detail to manage multiple shipments and priorities simultaneously.
• Problem-solving mindset with the ability to make quick decisions under pressure.
• Adaptability to work in a fast-paced and dynamic environment

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off

Your new role:

• Be the first point of contact for Exponential-e customers
li>Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
• Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required

What you’ll need to succeed:

< i>Strong customer service focus with excellent verbal and written communication skills
• Proven problem solver with strong analytical and trend analysis skills
• Positive and professional attitude

What we offer:

• Career progression opportunities
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
• Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club

Customer Service Coordinator
LE19
Permanent | £23,000 - £24,000 | Full-time | Office-based

SF Recruitment is working exclusively with a well-respected local business, and we’re looking for a Customer Service Coordinator to join their busy team. Are you a people person who loves keeping customers happy? If so, this could be the perfect role for you!

As a Customer Service Coordinator, you’ll be the first point of contact for customers coming up to their renewal. You’ll guide them through their options, warm them up, and hand them over to the sales team when they’re ready. You’ll also support the smooth running of deliveries and finance documents, ensuring everything is organised from start to finish.

What you’ll be doing:

• Calling customers as their renewals come up.

• Building strong relationships to encourage repeat business.

• Qualifying and handing customers over to the sales team.

• Booking deliveries and preparing finance paperwork.

• Logging updates and keeping the CRM system accurate.

What we’re looking for:

• Customer service or account management experience.

• Friendly, confident communicator who enjoys engaging with people.

• Organised, proactive, and able to get things done efficiently.

• Comfortable using CRMs and handling customer information.

• (Bonus) Experience in automotive, leasing, or finance.

If you enjoy helping people, keeping things organised, and being part of a supportive team, this is the role for you - Apply today with your updated CV!

Customer Service Coordinator

We're looking for a friendly, organised Customer Service Coordinator to join our clients team. You will play a key part in working across both Sales and Technical departments by creating an exceptional customer service experience for customers and end users handling pre-sales and post-sales functions.

What you'll do:

• Be the first point of contact for customers (phone, email, in person).
• Handle enquiries and coordinate with internal teams.
• Keep records accurate and up to date.
• Provide excellent customer care at all times.

What we're looking for:

• Exceptional communication skills.
• Friendly and professional attitude.
• Passion for people and delivering 1st class customer service.
• Willingness to learn and adapt.
• Computer literate with excellent multi-tasking skills.

What we offer:

• Full training and mentoring provided.
• Supportive, inclusive workplace.
• Opportunities to grow and progress.
• Permanent role for the right person.

Ideally a driver - able to get to location

Monday-Friday 8.30-17.00

Office Based

Temporary Role with a view to become permanent.

(url removed)

Customer Service Coordinator - Your Next Career Move!

Are you a customer service superstar ready for a new challenge? We have an outstanding opportunity for a dedicated and organised Customer Service Coordinator to join a fast-growing supplier to the consturction industry in Kettering. This is an exciting role for a proactive individual with a passion for providing first-class support and a desire to grow within a business.

This isn't just an administrative job; it's a vital position where you will be at the heart of the business, ensuring every customer interaction is smooth and efficient. You will be responsible for a wide range of duties that directly impact customer satisfaction and the company's success.

What You'll Be Doing

• Order Management: Process all orders accurately, manage stock levels, and coordinate with the sales, dispatch, and purchasing teams to ensure timely project delivery.
• Customer Liaison: Act as the first point of contact for all after-sales queries and communications, providing exceptional service to both internal colleagues and external customers.
• Problem Solving: Investigate and resolve customer complaints promptly and efficiently, ensuring a satisfactory outcome for everyone involved.
• Process Improvement: Continuously monitor and evaluate the customer service function, identifying areas for improvement to ensure the business operates at its best.
• Reporting: Maintain and report on key customer service metrics (KPIs) to provide valuable insights.

What We're Looking For

We are seeking a methodical and positive individual with a flexible approach and a can-do attitude.

• Skills: You must have a structured approach to tasks, excellent telephone manner, and strong written communication skills.
• Attributes: You need to be able to manage multiple tasks under pressure and have a genuine desire to deliver best practice customer service.
• Proficiency: You should be proficient in Microsoft Word and Excel.

What's on Offer?

• Competitive Salary and a generous pension scheme.
• Work-Life Balance: 25 days annual leave, plus all bank holidays, a Christmas shutdown , and an extra day off for your birthday.
• Convenience: On-site, free parking.
• Location & Hours: This is a full-time, office-based role in Kettering, North Northants

If you are a talented professional with a commitment to excellence and a desire to grow your career, apply now to join an exciting, fast-paced team environment.

Do you have Customer Service experience within Logistics or Freight industry? 

Our client is seeking a dedicated and detail-oriented Customer Service Freight Coordinator to join their busy same-day courier team. As a key liaison between their clients, carriers, and internal departments, you will play a crucial role in ensuring the smooth and efficient movement of goods from origin to destination.

As a Customer Service Coordinator, you will be required to: 

• Serve as the primary point of contact for clients, addressing their freight requirements and enquiries in a professional and timely manner.
li>Coordinate the scheduling, routing, and tracking of shipments to ensure on-time delivery and customer satisfaction.
• Collaborate with carriers and internal teams to secure vehicles and negotiate rates, while also optimising routes to minimize costs and transit times.
• Maintain accurate and up-to-date shipment records, ensuring compliance with all documentation requirements.
• Troubleshoot and resolve any issues that arise during the transport process, including delays, damages, and other disruptions.
• Provide clients with regular updates on the status of their shipments and address any concerns or questions.
• Assist in the development and maintenance of strong relationships with carriers to ensure reliable service.
• Proactively identify opportunities for process improvements and operational efficiencies within the freight coordination process.
• Uphold high standards of customer service, ensuring that all interactions reflect positively on the company's brand and reputation.

The ideal candidate will have: 

li>Proven experience in customer service roles, preferably within the logistics or transportation industry but not essential.
• Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients, carriers, and colleagues.
• Proficient in using SaaS and other relevant software.
• Excellent organisational skills and attention to detail to manage multiple shipments and priorities simultaneously.
• Problem-solving mindset with the ability to make quick decisions under pressure.
• Adaptability to work in a fast-paced and dynamic environment

Customer Service Coordinator
25,396 per annum + benefits
Trowbridge, Wiltshire
12 month fixed term contract

Do you have a strong background in customer service and administration? Do you enjoy working within a fast-paced and dynamic department where teamwork is key? If the answer is YES, then this could be the fixed term contract position you have been looking for!

My client is currently seeking an experienced Customer Service Administrator to join their growing team in Trowbridge. You will be playing a vital role within the department, as you will be the first point of contact for customers with regard to their orders and queries.

Duties:

• Processing customer orders received via telephone and email
• Responding to customer enquiries
• Updating customers on their order process
• Manage the department inbox
• Liaising with Suppliers
• Booking and checking incoming orders
• Liaising with customers with regards to their deliveries
• General administration

Person Specification:

• Previous customer service/sales order processing experience
• Professional and personable telephone manner
• Able to work under pressure and to timescales
• Excellent communication and organisational skills
• Fast but accurate data entry speed
• Sound knowledge of Microsoft Office

Hours of work will be Monday to Friday 39 hours per week.

Due to the client's location having your own transport would be beneficial.

This is a fantastic opportunity for a candidate who would like to work for an expanding but well-established company in Trowbridge. The company offers some excellent employee benefits which include a free on-site lunch each day!

Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.

We're Hiring! | Customer Service Coordinator
Birmingham
GBP32,000
Monday - Friday, 8:30am - 4:30pm
Full-time | Permanent

Bridge Recruitment is proud to be partnering with a reputable Manafacturing company, who are growing rapidly within the industry in the search for an exceptional Customer Service Coordinator to join their dynamic and supportive team!

Key Responsibilities:
As a Customer Service Coordinator, you'll be the key connection between the business and its valued customers. Your mision? Deliver outstanding service from order to delivery.

Process and manage sale orders
Handle customer queries with professionalism and care
Keep customers updated on their order status, delays, or change
Collaborate with internal departments to ensure smooth order flow
Solve problems quickly and efficiently
Conduct customer verifications
Support the wider team with admin and project tasks
Key Attributes:
Excellent telephone manner and communication skills
A positive, solutions-focused attitude
Strong team spirit and a proactive mindset
Confident using MS Office (Outlook, Word, Excel)
CRM experience - ideally Sslesforce
Previous experience in a similar customer service or coordinator role
Ready to Take the Next Step?
If you're ready to bring your customer srevice skills to a growing company that values excellence and teamwork, we want to hear form you!

Apply now and let's start the conversation!

Job Title: Customer Service Coordinator

Location: Leyland Service Centre

Contract Details: Permanent

Salary: 32,000 per annum

About Our Client:
Our client is a leading organisation in the logistics and transportation sector, dedicated to providing exceptional service and fostering a dynamic, inclusive work environment. They value who you are and are excited to support you in your career journey.

Benefits & Perks:

Competitive salary based on experience
39.5 hour workweek, with hybrid working options
Annual 10% bonus
25 days of annual leave
Company pension scheme
Health insurance
Casual Fridays
Buddy support system and company laptop

Responsibilities:
As a Customer Service Coordinator, you will be the face of our client, working closely with their Customer Service Team. Your role will include:

Day-to-day communication with customers
Ensuring customer satisfaction and addressing inquiries
Maintaining accurate records using the latest technology
Collaborating with internal teams to meet customer needs

Essential (Knowledge, skills, qualifications, experience):

Experience in Customer Service or familiarity with the SAP system
IT literacy and ability to use technology effectively
Strong communication skills to liaise with customers and colleagues
Ability to work both independently and collaboratively
High level of accuracy and attention to detail
Positive, can-do attitude with flexibility to adapt

Desirable (Knowledge, skills, qualifications, experience):

NVQ Level 3 (or equivalent) qualification is preferred but not essential
Experience in a similar role within the logistics or transportation industry

Technologies:

Proficiency in Microsoft Office Suite
Familiarity with customer relationship management (CRM) software
Experience with SAP systems

How to apply:
If you are ready to take on this exciting opportunity as a Customer Service Coordinator and join a vibrant team, please apply to this advert. Our client is eager to hear from enthusiastic candidates who share their commitment to excellence and teamwork. Apply today and embark on a fulfilling career journey!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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