1742 Customer Service Positions jobs in Bromley

Broadband Advisor - 28,000 per annum
Location: Brent
Full-time | Monday to Friday, 9:00am - 5:30pm | Hybrid working available (once settled into the role)

Join a fast-growing UK internet provider bringing high-speed broadband to rural and remote communities. We're looking for a friendly, organised and dependable Broadband Advisor to support our customers and ensure they receive an exceptional experience from day one.

What you'll do:

• Be the first point of contact for customer enquiries via phone and email
• Manage orders, returns and replacement equipment
• Onboard new customers and oversee smooth installations
• Resolve complaints with professionalism and care
• Liaise with internal teams to ensure seamless service delivery

What we're looking for:

• Experience in customer service, administration or operations
• Clear and confident communication skills
• Strong organisational abilities and attention to detail
• Comfortable using systems to manage customer records and orders
• A proactive team player with a can-do attitude

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .

Broadband Advisor - £28,000 per annum
Location: Brent
Full-time | Monday to Friday, 9:00am - 5:30pm | Hybrid working available (once settled into the role)

Join a fast-growing UK internet provider bringing high-speed broadband to rural and remote communities. We're looking for a friendly, organised and dependable Broadband Advisor to support our customers and ensure they receive an exceptional experience from day one.

What you'll do:

• Be the first point of contact for customer enquiries via phone and email
• Manage orders, returns and replacement equipment
• Onboard new customers and oversee smooth installations
• Resolve complaints with professionalism and care
• Liaise with internal teams to ensure seamless service delivery

What we're looking for:

• Experience in customer service, administration or operations
• Clear and confident communication skills
• Strong organisational abilities and attention to detail
• Comfortable using systems to manage customer records and orders
• A proactive team player with a can-do attitude

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

The Customer Service Manager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry.

Client Details

This organisation is a well-established, medium-sized player in the business services sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees.

Description

• Manage and lead the customer service team, setting clear goals and objectives.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor and report on team performance using key metrics.
• Handle escalated customer issues with professionalism and efficiency.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain up-to-date knowledge of industry trends and best practices.
• Oversee training and development programmes for team members.
• Ensure compliance with company policies and procedures.

Profile

• Proven experience in managing customer service teams within the business services industry.
• Strong leadership and organisational skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in customer service software and CRM systems.
• The ability to work under pressure and meet deadlines effectively.
• Exceptional communication and interpersonal skills.

Job Offer

• Competitive salary of 35,000 to 38,000 per annum.
• On-site parking for added convenience.
• Access to a company pension scheme.
• A permanent position with opportunities for career growth.
• A supportive and structured workplace culture.

• Develop and build knowledge of the Customer Service area by completing the apprentice pathway
• Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.
• Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.
• Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.
• Attend and contribute to team meetings with team, peers and colleagues.
• Complete customer service level 3 apprenticeship.

• Achieved GCSE Maths and English at Grade 4/C (or equivalent)
• Excellent computer abilities
• You'll have a passion for serving others and providing the best service
• Good time management skills supporting you to complete the apprenticeship
• Be self-assured conversing with others and engaging with new and different individuals
• Be goal-focused and like overcoming difficulties

• Experience and understanding of the importance of excellent customer satisfaction

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

• To apply for this position, please submit your CV on our career's website.
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

• Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
• Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
• Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
• Attend and contribute to team meetings with team, peers and colleagues.
• To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.

• Achieved GCSE Maths and English at Grade 4/C (or equivalent)
• Commitment to providing excellent customer service
• Dedication to finding the best solutions to problems
• Excellent computer abilities
• Outstanding writing and vocal communication abilities

• Previous customer service / call centre experience would be advantageous

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

• To apply for this position, please submit your CV on our career's website.
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

Job Title: Customer Service Advisor

Location: Hybrid working from our Leatherhead Office & home with set office days

Salary: 25,000 - 28,000 per annum (depending on experience)

Job Type: Permanent, Full time

Schedule: Monday to Friday (Hybrid working from our Leatherhead Office & home with set office days)

About us :

ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses.

Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage.

About the Role:

We are looking for a motivated and detail-oriented individual to join our team as a Customer Service Advisor, with the opportunity to grow into an Account Manager role. This is an excellent opportunity for someone with a strong background in customer support who is eager to develop their career in account management.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with a diverse portfolio of clients, ensuring their needs are met and expectations exceeded.
• Telephone Communication: Handle client calls with confidence and professionalism, addressing inquiries and resolving issues promptly.
• Microsoft Office Proficiency: Utilise Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to manage client accounts, prepare reports, and communicate effectively.
• Email Management: Respond to and manage email inquiries, ensuring timely and accurate communication with clients.
• Client Engagement: Generate rapport and build lasting relationships with clients to foster loyalty and satisfaction.

About you:

Preferred Skills:

• Strong telephone communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to generate rapport with a diverse portfolio of clients.
• Excellent organisational and multitasking abilities.
• High level of attention to detail.
• Strong problem-solving skills.

Benefits:

• Company pension scheme
• Free parking
• Private BUPA healthcare - Healthcare benefits, including, optical and therapy treatments
• 25,000 - 28,000 per annum (depending on experience)
• Hybrid Working
• 21 days holiday + bank holidays with an additional day off for your birthday & baby's 1st birthday
• Discretionary bonus scheme
• Exclusive Benefits and Wellbeing site (Perks at Work)
• On-going training, development, and career pathways
• Professional subscriptions paid
• Financial wellbeing programme with access to financial advisers
• Salary sacrifice

Please click the APPLY button to submit your CV for this role

Candidates with experience or relevant job titles of: Customer Service Advisor, Customer Service Executive, Account Management, Client Services, Customer Account Executive, Account Manager, Trainee Account Manager, may all be considered.

We are currently looking for a Customer Service Administrator based in Rochester for a full time, temp-perm role. There will be an interview process so although it states temp-perm, at the end of the interview process if successful the job is yours at the end!

Hours:

• Monday to Thursday: 8:30am – 4:30pm

• Friday: 8:30am – 3:30pm

As a Customer Service Administrator, you’ll be the link between customers and the business. You’ll interact with clients across multiple communication channels, managing enquiries, processing orders, and helping to resolve issues promptly and professionally.

• Responding to customer enquiries or complaints via phone, email, fax or post.

• Processing and progressing customer orders using the system.

• Monitoring and updating customers on delivery schedules and delays.

• Liaising with internal teams (Sales, Logistics, Operations) to ensure seamless service.

• Booking UK domestic deliveries when required.

• Assisting with general administrative duties including document management, scanning, and answering incoming calls.

• Providing holiday/sickness cover to departmental colleagues.

• Logging customer interactions and complaints accurately.

• Supporting the Sales team with CRM data entry.

• Minimum of 5 GCSEs (Grade C or above) or equivalent.

• Fluent in English; knowledge of another language is desirable but not essential.

• Excellent verbal and written communication skills.

• Confident using Microsoft Word, Excel, and Outlook; experience with CRM systems is a plus.

• Strong organisational skills and attention to detail.

• A proactive problem solver with a customer first mindset.

• Supportive team environment

• On-the-job training

• Opportunity to grow within a well-established company

• Early finish every Friday!

If you are interested please apply now - this is ideally for immediate start.