1248 Customer Service Positions jobs in Hereford
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Working on a blend of incoming and outgoing contacts, you will deliver great customer experiences and be used to delivering consistently strong performance against target.
Key Accountabilities:
- To undertake incoming and outbound call activity on allocated products to meet and/ or exceed daily targets
- To deliver on conversion metrics defined for both inbound and outbound calls
- Ensure that all inbound or outbound calls are answered to agreed service levels, within TCF parameters and to quality standards
- Utilise communication and negotiation techniques and skills to clearly explain the features and benefits of our products, ensuring that every customer receives world class customer service
- Maintain accurate and detailed records of all customer contact to ensure that all policy documentation is distributed to clients in accordance with business procedures
- To acquire, maintain and record an accurate level of appropriate product and regulatory knowledge and skill as is appropriate for the role.
- To ensure that all statutory and company regulations are followed to protect clients, colleagues and the business interests of the company.
- Adhere to the contents of the Operating Procedure Manual and Business Unit Supplemental Operating Procedure Manual at all times
- Ensure the Thistle TCF principals are fully understood and applied across all customers
- Monitor attainment of targets as outlined on performance appraisal and during 121 sessions with manager
- Carry out any additional duties as agreed with your Line Manager
Why Join Us ?
- Competitive salary and benefits package
- Flexible working and holiday options
- Pension, enhanced parental leave, and life insurance
- Discounts on technology, travel, and leisure
- Learning and development opportunities
- Volunteering and charity support days
- Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
#HP
REF-(phone number removed)
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Working on a blend of incoming and outgoing contacts, you will deliver great customer experiences and be used to delivering consistently strong performance against target.
Key Ac.
WHJS1_UKTJ
Customer Service Administrator
Posted today
Job Viewed
Job Description
Job Title: Office Administrator
Job Type: Temporary
Duration: Ongoing
Location: Newent
Salary: £12.75 - £13 per hour
Working Hours: Monday to Friday 8:30am – 5:00pm
Core Group are excited to be supporting a local business with a temporary administrator position.
Office Administrator Key Responsibilities:
- Answer incoming telephone calls
- Drafting of quotes and letters
- General maintenance of office
- Order input and invoicing using SAGE
- PA support to one of the Directors
Office Administrator Experience and Qualifications:
- Excellent telephone manner and customer service skills
- Experience with SAGE or equivalent would be advantageous
- Good office administration experience
- Proactive, can-do attitude with the ability to multi- task
If you’re an experienced Office Administrator , then click apply today!
Customer Service Agent
Posted 1 day ago
Job Viewed
Job Description
£26,000 - £28,000
Malvern
Role Overview
You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users.
You will be key in delivering outstanding customer service to major brands, while also developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met.
Key Responsibilities
- Providing proactive and customer focused support, through a ticketing system and by phone
- Liaising directly with suppliers and service providers to help resolve escalated issues
- Proactively monitoring tickets and taking agreed actions to support customers
- Ensure customers and their users are kept up to date on the progress of orders
- Helping the business to drive continuous improvements in service delivery
- Developing and maintaining strong relationships with our customers
- Maintaining accurate records, updating service tickets and systems
- Monitoring and ensuring delivery of contracted KPIs and SLAs
What You’ll Need
- Minimum of 3 years’ experience in a customer service / Helpdesk role, with proven track record of delivering high-quality services to customers.
- Excellent problem-solving skills.
- Passion for providing exceptional levels of customer service in every interaction.
- Strong written and verbal communication skills and meticulous attention to detail
- Outstanding communication skills, with the ability to build strong relationships with customers, team members, and third-party providers.
- Ability to multi-task, supporting customers with a wide range of support queries.
- Driving Licence (preferred)
What We Offer
- 25 Days Paid Holiday per Annum (plus Bank Holidays)
- Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment)
- Hybrid working
- Casual dress
- Company events
- Flexitime
- Free parking
- Discretionary Annual Bonus linked to key performance metrics for team
- On-site parking
Customer Service Agent
Posted 4 days ago
Job Viewed
Job Description
£26,000 - £28,000
Malvern
Role Overview
You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users.
You will be key in delivering outstanding customer service to major brands, while also developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met.
Key Responsibilities
- Providing proactive and customer focused support, through a ticketing system and by phone
- Liaising directly with suppliers and service providers to help resolve escalated issues
- Proactively monitoring tickets and taking agreed actions to support customers
- Ensure customers and their users are kept up to date on the progress of orders
- Helping the business to drive continuous improvements in service delivery
- Developing and maintaining strong relationships with our customers
- Maintaining accurate records, updating service tickets and systems
- Monitoring and ensuring delivery of contracted KPIs and SLAs
What You’ll Need
- Minimum of 3 years’ experience in a customer service / Helpdesk role, with proven track record of delivering high-quality services to customers.
- Excellent problem-solving skills.
- Passion for providing exceptional levels of customer service in every interaction.
- Strong written and verbal communication skills and meticulous attention to detail
- Outstanding communication skills, with the ability to build strong relationships with customers, team members, and third-party providers.
- Ability to multi-task, supporting customers with a wide range of support queries.
- Driving Licence (preferred)
What We Offer
- 25 Days Paid Holiday per Annum (plus Bank Holidays)
- Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment)
- Hybrid working
- Casual dress
- Company events
- Flexitime
- Free parking
- Discretionary Annual Bonus linked to key performance metrics for team
- On-site parking
Customer service Advisor
Posted 1 day ago
Job Viewed
Job Description
Customer Service Advisor
Warndon - Worcester
£12.88 per hour
Temporary Ongoing Contract
40 hour working week 1-hour unpaid lunch working 5 days from 7
Monday to Friday 7am to 6.00pm, Saturday 8am to 5pm, Sunday 9am to 12 pm.
Customer Service Advisor
The Role
You will work a 5-week rotation with 2 Saturdays and 1 Sunday in every 5 (not on same weekend). The overall purpose of the role is to provide ‘.
WHJS1_UKTJ
Customer Service Assistant
Posted 1 day ago
Job Viewed
Job Description
Were looking for a friendly, helpful person to join the team in our Gloucesterbranch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.
This role will suit someone whos at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for.
WHJS1_UKTJ
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Customer Service Administrator
Posted 4 days ago
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Job Description
The Customer Experience Coordinator is focused on processing orders, owning the customer lifecycle from order to delivery. To be in the centre of the company, liaising with all departments to champion the customer. Through process and procedure, continuously deliver the best and ensure the customer is at the centre of all activities.
Please note that this is a full time position. Monday to Friday
TE.
WHJS1_UKTJ
Customer Service Assistant
Posted 4 days ago
Job Viewed
Job Description
How you'll help us live our purpose
We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do and one we're proud of. And you can play your part too join our dedicated team in Gloucest.
WHJS1_UKTJ
Customer Service Administrator
Posted 13 days ago
Job Viewed
Job Description
Customer Service Administrator needed - Secure role supporting the commercial team.
Tired of job uncertainty? We are partnering with a stable, growing business seeking a talented Customer Service Administrator to join their close-knit team.
What makes this opportunity stand out?
Picture yourself in a role where your organisational skills make a difference. You will provide key administrative support to a successful commercial team, ensuring everything runs smoothly, while enjoying genuine job security and a friendly work environment.
Your rewards:
- £25,000-£27,000 salary (dependent on experience).
- 23 holidays plus the eight Bank Holidays, increasing to 25 days with service.
- An annual bonus scheme to reward your hard work.
A typical day as the Customer Service Administrator:
You will start by checking customer enquiries, ensuring each one receives prompt attention. Throughout the day, you will answer the telephone, process orders, prepare quotations, and keep the CRM system updated. Your telephone and email skills will shine as you build relationships with customers.
Perfect for you if you have:
- Customer service and administration experience
- GCSEs in English and Maths (C or above)
- Experience with Word and Excel
Why wait?
Great customer service administrators keep businesses thriving. If you are ready for a secure position where your skills are valued, apply now!
Apply today - interviews taking place soon!
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