784 Customer Service Positions jobs in Lancaster

Job Description:

Customer Service Agent

Preston | £25,000 + Benefits

UK Staffing Group is recruiting a Customer Service Agent on behalf of a leading international freight and logistics provider based in Preston.

This is a fantastic opportunity to join a growing business operating across Europe, supporting customers and partners with bookings, customs, and logistics queries. You will be part of a dynamic customer service team, helping to ensure smooth service delivery and building strong client relationships.

Working Hours & Shift Pattern

• First 3 months: Monday – Friday, 9am – 5pm (training period, occasional weekend cover)

• After training: Rota basis with either 7am or 2pm starts (rotas issued 4–6 weeks in advance)

• Hybrid working: 10 days in the office per month

• Weekend cover: Average 2 shifts per month, 6am – 3pm (weekend premium +£0 per day)

• 35 hours per week

Package & Benefits

• Salary: 3,000 per year

• 23 days holiday + bank holidays (increasing with service)

• Hybrid working available after successful onboarding

• Comprehensive induction, coaching, and personal development plan

• Regular team socials within a supportive, collaborative environment

• Clear progression opportunities – structured career path to senior roles within 12–36 months

Key Responsibilities

• Handle inbound and outbound customer calls

• Process bookings via phone, email, and online platforms

• Manage high-volume inboxes and respond to customer and partner queries

• Process payments, refunds, cancellations, and additional requests

• Complete ENS declarations, customs documentation, ADR requests, and port passes

• Chase outstanding bookings and ensure all paperwork is completed accurately

• Support backup bookings and daily service checks (e.g. North Sea routes)

• Provide occasional weekend cover (time off in lieu provided)

About You

• Excellent communication and listening skills with a strong customer-first approach

• Proactive, adaptable, and resilient, with strong attention to detail

• Confident with IT systems (training provided on booking/customs systems)

• Previous knowledge of customs, invoicing, or logistics workflows is desirable but not essential

• Positive, common-sense approach and ability to work well in a team environment

• Fluency in another European language would be an advantage, though not essential

Why Apply?
This role offers the chance to gain valuable experience in international logistics and customer service. You’ll work with:

• Over 1,000 European freight, ferry, and tunnel routes

• Customs clearance and compliance processes

• Abnormal loads, storage, and full end-to-end logistics solutions

• A diverse and fast-paced customer base where your input makes a real difference

If you’re ambitious, and ready to build a career in international customer service and logistics, apply today!

UK Staffing Group operates as an employment agency and employment business. We welcome applications from all ages and backgrounds. By applying, you consent to your data being securely held for recruitment purposes.

We take the security of personal data very seriously, and by applying for this role you consent that we may hold your personal data on our database (CRM) for the purpose of finding jobs that could match your skill set. If we become aware of any other opportunities that could be of interest to you, we may let you know by either phone, email or SMS.

Customer Service Representative
Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends
Pay Rate :
Location: Lytham, PR1 8UY

Job Purpose / Overview

As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.
Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.

To succeed you will need

Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.

Apply now and a member of the team will be in touch!

Customer Service Advisor

Poulton-le-Fylde, FY6 8JX (office based)

• Salary £27,000 to £28,500
• Working hours: Monday to Friday 9am – 5pm
• 24 days annual leave + Bank Holidays

What’s in it for you?

• Full training and ongoing development
• Join a growing, dynamic, and supportive team
• Be part of a scale-up business making a real difference in the energy sector

This role would suit someone who is:

• A confident communicator with strong telephone skills
• Resilient and able to remain calm under pressure
• Naturally empathetic and able to adapt to different customer needs
• Organised with great attention to detail
• Motivated and capable of managing their own workload
• A team player who can follow structured processes
• Tech-comfortable – especially with Microsoft Office and CRM systems

Skills and Experience (Preferred but not essential):

• Experience in credit control or debt resolution
• Background in the utilities or energy industry

What You’ll Be Doing:

As a Customer Service Advisor, you’ll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role is about understanding each business's unique situation and finding the right solution.

The role includes:

• Proactively contact commercial customers with outstanding balances
• Negotiate payment or alternative commercial resolutions
• Investigate and resolve customer account queries
• Act as an intermediary between energy clients and their customers
• Agree and manage payment plans through to completion
• Recognise vulnerable customers and tailor your approach appropriately
• Identify non-compliant customers and escalate where necessary
• Taking meter reads and prompting Smart meter installations to help promote accurate billing
• Maintain and manage your own portfolio of customer accounts
• Achieve individual and team KPIs set by both management and clients

If you have worked in any of the following fields, we'd love to hear from you:

Account Handler, Credit Control Advisor, Energy Advisor, Customer Account Executive, Customer Relationship Manager, Collections Advisor, Debt Recovery Specialist, Client Services Executive, Customer Retention Advisor, Commercial Customer Advisor, Energy Customer Consultant, Credit Management Advisor, Payment Solutions Executive, Client Liaison Officer, Customer Support Agent, Arrears Resolution Officer, Client Success Specialist, Utilities Customer Representative, CRM Executive, Customer Care Advisor.

The Customer Service Scheduler role in the energy & natural resources industry requires exceptional organisational skills to coordinate and manage service schedules effectively. This temporary position in Preston is perfect for someone who thrives in a fast-paced, customer-focused environment.

Client Details

This organisation operates within the energy & natural resources industry and is recognised as a medium-sized company with a strong presence in its sector. The company is committed to delivering quality customer service and operational excellence.

Description

• Manage and coordinate service schedules efficiently to meet customer requirements.
• Communicate with customers to confirm service appointments and address any scheduling queries.
• Collaborate with internal teams to ensure smooth scheduling and resource allocation.
• Track and update scheduling information in the system accurately and in a timely manner.
• Resolve scheduling conflicts and escalate issues when necessary.
• Provide outstanding customer service while handling enquiries professionally.
• Maintain clear and effective communication with field teams to ensure service delivery.
• Contribute to process improvements and suggest ways to enhance scheduling efficiency.

Profile

A successful Customer Service Scheduler should have:

• Previous experience in a scheduling, coordination, or customer service role.
• Strong organisational and time management skills.
• Excellent communication abilities, both written and verbal.
• Proficiency in using scheduling software or similar tools.
• Problem-solving skills with a proactive approach to challenges.
• A positive attitude and a commitment to delivering exceptional customer service.
• Can commit to an initial temporary based opportunity.

Job Offer

• Temp to perm opportunity.
• Competitive hourly rate & weekly pay.
• Free on-site parking.

The Customer Service Coordinator role in Preston involves supporting customers within the Energy & Natural Resources industry by providing excellent service and resolving queries efficiently. This temporary position requires a detail-oriented individual who thrives in a fast-paced environment.

Client Details

Our client is known for its commitment to delivering high-quality service and maintaining strong relationships with its customer base.

Description

• Handle incoming customer enquiries via phone and email, ensuring prompt resolution.
• Maintain accurate customer records and update internal systems as needed.
• Collaborate with internal teams to resolve customer issues effectively.
• Monitor and track customer service requests to ensure timely follow-up.
• Provide clear and concise information to customers regarding services and procedures.
• Assist in identifying areas for process improvements within the customer service department.
• Prepare and deliver regular updates on customer service metrics to the team lead.
• Support the on-boarding process for new customers by providing necessary guidance and materials.

Profile

A successful Customer Support Coordinator should have:

• Previous experience in a customer service or coordination role, ideally within a similar industry.
• Strong communication skills, both written and verbal.
• SAP experience would be beneficial, but not essential
• Proficiency in using customer relationship management (CRM) software or similar tools.
• Ability to manage multiple tasks and prioritise effectively under pressure.
• Problem-solving skills with a customer-focused approach.
• Can commit to a 2/3 month temporary role.

Job Offer

In return, our client can offer:

• Temp to perm opportunity.
• Free on-site parking.
• Weekly pay & competitive pay rate.
• A chance to join a leading business.

Our client, a service company, is looking to recruit an enthusiastic, positive and flexible Senior Customer Service / Receptionist to cover their very busy switchboard and front desk.

Responsibilities will include answering all incoming calls, forward callers to the appropriate extension, always develop and maintain productivity, assisting colleagues with administrative tasks, update calendars, schedule meetings and provide excellent customer service.

Previous experience of working in a client-focused environment and excellent IT skills would be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work and good interpersonal skills with an excellent telephone manner.

This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment together with a full benefits package.

Customer service advisor

12-Month Fixed-Term Contract
Location : Lytham St Annes
Hourly Rate :

• Various shift patterns
• You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need
• Benefits will include vouchers for Star performance
• Free coffee and tea available onsite

We are currently seeking Customer service advisor's to join a well-established and reputable client on a 12-month fixed-term contract . This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.

Role Overview as a Customer service advisor

You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.

Key Responsibilities as a Customer service advisor

• Process inbound and outbound calls, emails, and customer enquiries in line with established procedures
• Accurately complete transactions and maintain up-to-date records, both digital and manual
• Prioritise and manage daily workloads effectively to meet deadlines
• Escalate non-routine queries or issues appropriately
• Collaborate with colleagues to support overall team performance
• Provide general administrative assistance as required
• Ensure compliance with internal controls and audit requirements

Essential Skills & Experience as a Customer service advisor

• Strong attention to detail and accuracy in record-keeping
• Proven ability to work effectively in a team-based or structured environment
• Excellent interpersonal and communication skills
• Strong organisational and time management abilities
• Demonstrated commitment to delivering high-quality customer service
• Ability to follow defined processes and procedures consistently

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Customer Service Advisor

Part-Time | 12-Month Fixed-Term Contract
Location: Lytham st. Annes
Hourly Rate: 12.60 - 18.90

Key Details:

Hours: 27.5 per week

Shifts: 9:00-11:00 AM or 2:30-4:30 PM

Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)

Perks:

Vouchers awarded for star performance

Free tea and coffee available onsite

About the Role

We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.

What You'll Be Doing

• Handling inbound and outbound calls, emails, and customer enquiries
• Completing transactions and maintaining accurate digital and manual records
• Managing daily workloads to meet deadlines
• Escalating non-routine queries appropriately
• Collaborating with team members to support overall performance
• Providing general administrative support
• Ensuring compliance with internal controls and audit requirements

What We're Looking For

• Candidates from all customer service backgrounds
• Strong communication and interpersonal skills
• Proven ability to work effectively in a team or structured environment
• Good organisational and time management skills
• Excellent attention to detail and accuracy
• Commitment to delivering high-quality customer service

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Eden Brown are seeking a highly experienced Customer Service Manager working for a well known Housing Association in Lancashire

Being fully responsible managing and mentoring 3 staff you will have extensive Customer Service/ and or Complaints experience

Service Improvement Manager - Job Description

• Oversee and manage the operational delivery of your team, ensuring effective management of resources to meet performance targets and goals.

• Recruit, lead, inspire and develop a team of Officers to support the delivery of the Service Transformation Strategy, setting clear objectives and targets to ensure the desired outcomes are achieved.

• Ensure meaningful and timely data is collected across the widest possible range of insight channels, including but not limited to, complaints and service recovery requests, tenant perception and satisfaction surveys, Speak Out referrals and mystery shopping.

• Analyse and interrogate insight from all channels to identify trends and facilitate data-driven decisions to assist the business to embrace lessons learnt, avoid repeat issues, enhance performance, and ensure customer feedback is at the centre of service improvement.

• Support service managers in using customer insight and feedback to identify trends, highlight areas for development, and inform continuous service improvement.

• Produce relevant reports, dashboards and information regarding customer insight and performance in an easy-to-understand format for a range of stakeholders including business managers and relevant tenant committees.

• Oversee the management of the complaints process, ensuring it is accessible and easy for customers to use, issues are addressed and responded to quickly, and they remain compliant with the Housing Ombudsman's Complaint Handling Code.

• Lead on scrutiny function, using insight to identify and suggest suitable timely topics for Central to consider. Support tenant committee to inform and oversee scrutiny exercises.

• Proactively respond and adapt to change and effectively manage conflicting priorities and deadlines that may arise to ensure key priorities are delivered on time and to an excellent standard.

• Provide expertise and knowledge to identify and recommend solutions, such as changes to policy and ways of working, that will increase customer satisfaction.

• Research best practice across the sector to identify lessons learnt and share this information to the wider business.

• Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved.

Interested candidates will essentially have knowledge and experience across Customer Service/Complaints. Working in Housing isn't essential however could be an advantage

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.