What Jobs are available for Customer Service Positions in Lancaster?

Office Administrator - Rentokil Initial

This role comes with a basic salary of £22,500 per annum with the scope to achieve a bonus of £60 per month.

Full-time (37.5 hours) - Monday to Friday

Morecambe - Hybrid Working - home and office-based

Ready to Make a Move? Let Us Help! - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package. You could receive up to ,000, tailored to your specific needs.

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 80 countries and providing services that protect people and enhance lives.

As a business, we have a strong focus on the Right People , doing the Right Things and in the Right Way . We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Looking for a role with zero customer interaction and a focus on back-office tasks? Look no further! We're offering a dynamic position where your day-to-day involves managing a shared email inbox for medical and washroom orders, processing contracts, and supporting our Internal Consultants with updating information. Embrace hybrid working with one day in the office and four days at home. Plus, if you're based in Morecambe, you have the flexibility to attend the office more frequently.

Key Responsibilities:

• Managing shared inbox
• Work quickly and efficiently with minimal disruption for the customer/sales team resulting in a speedy resolution.
• Provide a consistent level of high-detail
• Data Entry.
• Monitor your own workloads such as emails and tickets to ensure no request goes unanswered.

Requirements

Key Deliverables:

Essential Skills Required:

• Strong Multi-Tasker
• Strong Time Management skill
• Excellent communication skills – including written and verbal skills
• Able to work under your own guidance 
• A High attention to detail
• Administration or office-based background
• Highly computer literate

Benefits

Benefits

• Additional opportunities to earn more with regular bonus and commission schemes
• Benefit from life insurance and enrolment into our company pension scheme
• Explore exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
• Uncapped leads commission - although this isn’t a sales job, we appreciate your contributions and reward you for passing on sales leads
• Refer a Friend - to work for Rentokil Initial (can earn up to £1000
• Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here .

Job Title: Customer Service Coordinator

Location: Lancaster, LA1

Contract Details: Permanent, Full Time

Salary: Competitive (DOE) 26K plus annual bonus and monthly HBF Bonus

What Is the Role?

Be the voice of support. Make every customer interaction count.

We're on the lookout for customer-focused, solution-driven professionals to join our growing team and help us deliver an outstanding aftercare experience.

You don't need housing or construction experience, we're looking for customer-centric people with a genuine passion for service. Full training will be provided.

As a Customer Care Coordinator, you'll be at the heart of the customer journey, turning issues into solutions and ensuring every homeowner feels heard and supported. You'll work closely with site managers, operatives, and contractors to keep communication clear and resolutions on track.

You'll log issues, coordinate resources, and make sure everything runs smoothly, all while making a real difference to how our customers experience their new home.

What You'll Be Doing

• Supporting homeowners throughout their aftercare journey
• Handling defect queries clearly, promptly, and professionally
• Liaising with internal teams (Construction, Sales, Surveying, Technical) to ensure smooth communication
• Logging issues, raising work orders, and tracking progress to completion
• Providing general admin support to keep operations running efficiently

What We're Looking For

• Experience in a fast-paced, customer-facing role
• A confident communicator with strong attention to detail
• Calm under pressure, with a proactive approach to problem-solving
• Comfortable using Outlook, Excel, Word, and internal systems
• Most importantly someone who is genuinely passionate about delivering great service

Hours: Monday to Friday (Days)

About Our Client:
Join a leading UK house builder, dedicated to delivering exceptional homes and supporting vibrant communities. With a strong commitment to innovation, our client builds around 10,000 homes a year and operates across England, Wales, and Scotland. They are passionate about nurturing careers and providing opportunities for personal and professional growth.

Benefits & Perks:

• Health insurance
• Remote working options after training
• Paid training and career development
• Pension contribution matching
• Wellbeing support
• Free on-site car parking
• Access by public transport and close to park & ride

Responsibilities:
As a Customer Service Coordinator, you will:

• Provide effective support to homeowners and ensure timely communication regarding defects.
• Collaborate with site managers, maintenance operatives, and contractors to resolve customer issues.
• Record customer feedback accurately in the computer system and arrange appointments for problem resolution.
• Work closely with various departments to optimise communication and achieve company KPIs.
• Issue work orders to maintenance operatives and monitor progress until completion.
• Carry out general administrative duties while adhering to health, safety, and environmental policies.

Essential (Knowledge, skills, qualifications, experience):

• Previous experience in customer care within a fast-paced environment.
• Excellent communication skills and attention to detail.
• Ability to remain calm and focused under pressure, with proactive problem-solving skills.
• IT literate with proficiency in Word, Excel, and Outlook.

Desirable (Knowledge, skills, qualifications, experience):

• Experience in the housing or construction industry is a plus, though not essential.
• Familiarity with COINS software is advantageous, but training will be provided.

Technologies:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with customer management systems (specific sg available).

How to apply:

Simply apply to this advert and/or send CV

Join us and start Building Your New Possible today!

Our client is an equal opportunities employer committed to diversity and inclusion within the workforce. They encourage applications from all backgrounds and walks of life.

Adecco is a disability-confident employer. It is i

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Advisor

Part-Time | 12-Month Fixed-Term Contract
Location: Lytham st. Annes
Hourly Rate: 12.60 - 18.90

Key Details:

Hours: 37

Shifts: -

Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)

Perks:

Vouchers awarded for star performance

Free tea and coffee available onsite

About the Role

We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.

What You'll Be Doing

• Handling inbound and outbound calls, emails, and customer enquiries
• Completing transactions and maintaining accurate digital and manual records
• Managing daily workloads to meet deadlines
• Escalating non-routine queries appropriately
• Collaborating with team members to support overall performance
• Providing general administrative support
• Ensuring compliance with internal controls and audit requirements

What We're Looking For

• Candidates from all customer service backgrounds
• Strong communication and interpersonal skills
• Proven ability to work effectively in a team or structured environment
• Good organisational and time management skills
• Excellent attention to detail and accuracy
• Commitment to delivering high-quality customer service

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Customer Service Advisor
Shift Times: Monday - Friday 8am - 6pm. 37 hour week
Pay Rate : 12.60 (after 12 weeks) starting on 12.21
Location: West Strand Business Park in Preston, PR1 8UY

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role you would be supporting families and making a difference by helping them.
In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.
What we are looking for :
Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.
At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

What we offer:
As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Our client is seeking a Customer Service Advisor to act as the primary point of contact for both clients and consumers. This role involves handling inbound calls, supporting the wider team, and delivering a world-class customer experience. The successful candidate will build rapport quickly, demonstrate empathy and professionalism, and make informed decisions based on customer interactions.

• Delivering exceptional customer service that meets or exceeds expectations.
• Building and maintaining relationships with new and existing clients.
• Managing inbound and outbound calls with professionalism and efficiency.
• Gathering and analysing information from calls to assess client eligibility against set criteria.
• Using customer feedback and data to identify opportunities for service improvement.
• Developing a strong understanding of insurance policies and FCA regulations.
• Participating in training to enhance risk identification and best practices.
• Handling inbound emails via shared mailboxes.
• Completing administrative tasks related to job registrations.

• Previous experience in customer-facing roles, either in person or over the phone.
• Proven ability to manage challenging conversations and reach resolutions.
• Strong verbal and written communication skills.
• High attention to detail and accuracy.
• Proficiency in IT systems and software.
• Ability to work collaboratively within a team.
• Experience in insurance services (preferred but not essential).

• Computer literate with confidence in Microsoft applications.
• Strong understanding of high-volume data systems.
• Excellent communication and interpersonal skills.
• Detail-oriented and organised.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Representative
Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends
Pay Rate :
Location: Lytham, PR1 8UY

Job Purpose / Overview

As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.
Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.

To succeed you will need

Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.

Apply now and a member of the team will be in touch!

Customer Service Advisor

Poulton-le-Fylde, FY6 8JX (office based)

• Salary £27,000 to £28,500
• Working hours: Monday to Friday 9am – 5pm
• 24 days annual leave + Bank Holidays

What’s in it for you?

• Full training and ongoing development
• Join a growing, dynamic, and supportive team
• Be part of a scale-up business making a real difference in the energy sector

This role would suit someone who is:

• A confident communicator with strong telephone skills
• Resilient and able to remain calm under pressure
• Naturally empathetic and able to adapt to different customer needs
• Organised with great attention to detail
• Motivated and capable of managing their own workload
• A team player who can follow structured processes
• Tech-comfortable – especially with Microsoft Office and CRM systems

Skills and Experience (Preferred but not essential):

• Experience in credit control or debt resolution
• Background in the utilities or energy industry

What You’ll Be Doing:

As a Customer Service Advisor, you’ll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role is about understanding each business's unique situation and finding the right solution.

The role includes:

• Proactively contact commercial customers with outstanding balances
• Negotiate payment or alternative commercial resolutions
• Investigate and resolve customer account queries
• Act as an intermediary between energy clients and their customers
• Agree and manage payment plans through to completion
• Recognise vulnerable customers and tailor your approach appropriately
• Identify non-compliant customers and escalate where necessary
• Taking meter reads and prompting Smart meter installations to help promote accurate billing
• Maintain and manage your own portfolio of customer accounts
• Achieve individual and team KPIs set by both management and clients

If you have worked in any of the following fields, we'd love to hear from you:

Account Handler, Credit Control Advisor, Energy Advisor, Customer Account Executive, Customer Relationship Manager, Collections Advisor, Debt Recovery Specialist, Client Services Executive, Customer Retention Advisor, Commercial Customer Advisor, Energy Customer Consultant, Credit Management Advisor, Payment Solutions Executive, Client Liaison Officer, Customer Support Agent, Arrears Resolution Officer, Client Success Specialist, Utilities Customer Representative, CRM Executive, Customer Care Advisor.

The Customer Service Scheduler role in the energy & natural resources industry requires exceptional organisational skills to coordinate and manage service schedules effectively. This temporary position in Preston is perfect for someone who thrives in a fast-paced, customer-focused environment.

Client Details

This organisation operates within the energy & natural resources industry and is recognised as a medium-sized company with a strong presence in its sector. The company is committed to delivering quality customer service and operational excellence.

Description

• Manage and coordinate service schedules efficiently to meet customer requirements.
• Communicate with customers to confirm service appointments and address any scheduling queries.
• Collaborate with internal teams to ensure smooth scheduling and resource allocation.
• Track and update scheduling information in the system accurately and in a timely manner.
• Resolve scheduling conflicts and escalate issues when necessary.
• Provide outstanding customer service while handling enquiries professionally.
• Maintain clear and effective communication with field teams to ensure service delivery.
• Contribute to process improvements and suggest ways to enhance scheduling efficiency

Profile

A successful Customer Service Scheduler should have:

• Previous experience in a scheduling, coordination, or customer service role.
• Strong organisational and time management skills.
• Excellent communication abilities, both written and verbal.
• Proficiency in using scheduling software or similar tools.
• Problem-solving skills with a proactive approach to challenges.
• A positive attitude and a commitment to delivering exceptional customer service.
• Can commit to an initial temporary based opportunity.

Job Offer

• Temp to perm opportunity.
• Competitive hourly rate & weekly pay.
• Free on-site parking.