776 Customer Service Positions jobs in Lancaster

Customer Service Opportunities – Support the NHS
Location: Rossendale (on-site)
Pay: £12.27 – £12.67 per hour | Double time on

Customer Service Representative
Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends
Pay Rate :
Location: Lytham, PR1 8UY

Job Purpose / Overview

As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.
Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.

To succeed you will need

Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.

Apply now and a member of the team will be in touch!

Customer service advisor

12-Month Fixed-Term Contract
Location : Lytham St Annes
Hourly Rate :

• Various shift patterns
• You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need
• Benefits will include vouchers for Star performance
• Free coffee and tea available onsite

We are currently seeking Customer service advisor's to join a well-established and reputable client on a 12-month fixed-term contract . This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.

Role Overview as a Customer service advisor

You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.

Key Responsibilities as a Customer service advisor

• Process inbound and outbound calls, emails, and customer enquiries in line with established procedures
• Accurately complete transactions and maintain up-to-date records, both digital and manual
• Prioritise and manage daily workloads effectively to meet deadlines
• Escalate non-routine queries or issues appropriately
• Collaborate with colleagues to support overall team performance
• Provide general administrative assistance as required
• Ensure compliance with internal controls and audit requirements

Essential Skills & Experience as a Customer service advisor

• Strong attention to detail and accuracy in record-keeping
• Proven ability to work effectively in a team-based or structured environment
• Excellent interpersonal and communication skills
• Strong organisational and time management abilities
• Demonstrated commitment to delivering high-quality customer service
• Ability to follow defined processes and procedures consistently

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Do you enjoy helping people and making a difference in their day?
Are you a great communicator who thrives in a fast-paced environment?

If so, we have the perfect opportunity for you!

• Competitive Salary - 24,823 per year
• Work-Life Balance - 37.5 hours per week (does require one day at the weekend on a rota system, so flexibility required)
• Supportive Team Culture - A positive, collaborative environment where your input is valued
• Great Benefits - 24 days holiday +

Customer Service Advisor

Poulton-le-Fylde, FY6 8JX (office based)

• Salary £27,000 to £28,500
• Working hours: Monday to Friday 9am – 5pm
• 24 days annual leave +

Job Title: Customer Service Coordinator

Location: Leyland Service Centre

Contract Details: Permanent

Salary: 32,000 per annum

About Our Client:
Our client is a leading organisation in the logistics and transportation sector, dedicated to providing exceptional service and fostering a dynamic, inclusive work environment. They value who you are and are excited to support you in your career journey.

Benefits & Perks:

Competitive salary based on experience
39.5 hour workweek, with hybrid working options
Annual 10% bonus
25 days of annual leave
Company pension scheme
Health insurance
Casual Fridays
Buddy support system and company laptop

Responsibilities:
As a Customer Service Coordinator, you will be the face of our client, working closely with their Customer Service Team. Your role will include:

Day-to-day communication with customers
Ensuring customer satisfaction and addressing inquiries
Maintaining accurate records using the latest technology
Collaborating with internal teams to meet customer needs

Essential (Knowledge, skills, qualifications, experience):

Experience in Customer Service or familiarity with the SAP system
IT literacy and ability to use technology effectively
Strong communication skills to liaise with customers and colleagues
Ability to work both independently and collaboratively
High level of accuracy and attention to detail
Positive, can-do attitude with flexibility to adapt

Desirable (Knowledge, skills, qualifications, experience):

NVQ Level 3 (or equivalent) qualification is preferred but not essential
Experience in a similar role within the logistics or transportation industry

Technologies:

Proficiency in Microsoft Office Suite
Familiarity with customer relationship management (CRM) software
Experience with SAP systems

How to apply:
If you are ready to take on this exciting opportunity as a Customer Service Coordinator and join a vibrant team, please apply to this advert. Our client is eager to hear from enthusiastic candidates who share their commitment to excellence and teamwork. Apply today and embark on a fulfilling career journey!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

FRENCH SELECTION (FS)

Customer Service Administrator 
Location: Burnley
Salary: £27,000 per annum plus bonus
Ref: 8191CS 

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8191CS

The company:  
A long-standing British manufacturer with international operations and a key focus on sustainability. 

Main duties:
To provide outstanding customer service to clients and support the Export department. 

The role: 
- To respond to customer enquiries in a timely manner to ensure any issues are resolved
- To provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend. 
- To process orders through the system and follow up as necessary
- To support internal departments with product or stock information
- To ensure customer information is recorded accurately and update on they system when necessary
- To monitor outstanding orders and follow up accordingly

The candidate:
- Previous customer service experience - Essential
- Additional European languages is beneficial (French, Spanish, German or Italian)
- Excellent communication and interpersonal skills 
- Dynamic, confident and motivated candidate
- IT literate

The salary: £27,000 per annum plus bonus

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.

More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since it's launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK

We are looking for experience Customer Service Professionals to join us in our Servicing department. The main purpose of the role is to provide an exceptional service to our lifetime mortgage customers in all aspects of their dealings with More2Life.

Main role & responsibilities:

• Working on the inbound and outbound telephone support line for More2Life customers

• Logging calls notes on CRM system

• Liaising with other servicing teams depending on customer requirements

• Handle all enquiries in a professional, positive and prompt manner.

Required skills & abilities

• Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).

• Ability to multi-task and manage own workload in a fast paced environment.

• Experience of working within a telephone based customer service led environment with inbound and outbound calls.

• Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.

• First class communication skills, both written and verbal.

Most of all we look for people who display and work around the core values of our business:

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

Benefits:

• 23 days holiday, plus

We are delighted to be recruiting for Customer Service Advisors for a Client with a fantastic set up in a established business in South Shore Blackpoo!

This role is an easy commute for people based in Blackpool, Layton, Bispham, PoultonLe-Fylde, Lytham, ST'Annes, Kirkham and Warton.

Customer service Advisor Salary: 25,500 (overtime available)

Customer service Advisor Hours: 45 hours between 8am- 8pm

Customer service Advisor company benefits:

-Onsite Parking

-Great onsite facilities

-Overtime opportunities

Customer Service Advisor roles and responsibilities:

• Receiving incoming calls.
• Incident Management from initial call to completion.
• Obtaining and accurately recording order numbers
• Progress chasing job sheets from Service Providers for work they have completed
• Inputting data on to our in house system.
• Allocating jobs to relevant service providers.

• Filing job sheets awaiting order numbers by relevant service providers
• Scan Job sheets to the relevant service request to aid the authorization process.
• Collate Service documentation.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Customer service Advisor Key competencies:

• Strong Communication Skills.
• Multi tasking and organisational skills.
• Good administration skills
• Strong attention to detail.
• Ability to work well in a team and also work off own initiative.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.

Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

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