1990 Customer Service Positions jobs in Rossendale

Customer Service Opportunities – Support the NHS
Location: Rossendale (on-site)
Pay: £12.27 – £2.67 per hour | Double time on Bank Holidays
Contract: Temporary to Permanent

Are you passionate about helping others and making a real difference in your community?
We are working with a valued NHS partner in Rossendale who is looking for dedicated individuals with previous customer service experience to join their growing team.

These are on-site roles, offering structured shift patterns to suit different schedules. In return, you’ll be part of a fantastic organisation that truly values its people and works around family commitments where possible.

Emergency Call Handler

• p>Answering calls from members of the public

• Recording information accurately and efficiently

• Responding with the correct support and escalation

• Shifts available:

  • 5:00pm – 12:00am or 5:00pm – 11:00pm (4 on / 4 off rolling rota)

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  • 12:30pm – 8:30pm (4 on / 4 off rolling rota)

Equipment Line Support / Customer Service Advisor

• Speaking with prescribers and community care teams

• Identifying equipment issues and coordinating a fast response

• Arranging technicians to attend and resolve problems quickly

• Shifts available:

  • 8:00am – 5:00pm

  • 9:00am – 6:00pm

  • 10:00am – 7:00pm (fixed hours)

< i>

£12.27 – £12.67 r hour

• Double time on Bank Holidays

• Varied and interesting work – no two days are the same

  /li>

• Temporary to permanent opportunities

• Be part of a team that makes a difference every single day

• Previous customer service experience (face-to-face or telephone-based)

• Strong communication and problem-solving skills

• Flexibility to work the shift patterns above

• Willingness to undergo a DBS check (certificate required)

If you have strong communication skills, enjoy problem-solving, and want to support your local community, we would love to hear from you.

To apply, please send your CV to (url removed) or call (phone number removed) for a confidential chat

Join Our Team as a Customer Service Representative!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you to shine!

About the Role:
We are seeking a motivated Customer Service Representative to be the first point of contact for our valued clients in the Financial Institution & Insurance sector. This is a temporary contract for 3 months, with the possibility of extension. Your primary responsibility will be to manage incoming calls, ensuring each customer feels heard and valued.

Key Details:

• Contract Type: Temporary (3 months, with potential for extension)
• Hours: Monday to Friday, 9 AM - 5 PM
• Location: Just a 10-minute walk from the train station
• Industry: Financial Institution & Insurance

What You'll Do:

• Answer incoming calls promptly and professionally.
• Provide accurate information and resolve customer inquiries effectively.
• Maintain a positive and cheerful demeanour, even in challenging situations.
• Document interactions in a clear and concise manner.
• Collaborate with team members to enhance customer experience.

What We're Looking For:

• Previous call centre experience is a must!
• Strong communication skills with the ability to connect with customers.
• A friendly and enthusiastic approach that embodies our commitment to excellent service.
• Ability to multitask and manage time efficiently.
• A proactive attitude and willingness to learn.

Why Join Us?

• Be part of a dynamic team that values your contributions.
• Gain valuable experience in the financial and insurance sectors.
• Enjoy a supportive work environment that encourages growth.
• Potential for contract extension based on performance.

If you're ready to take the next step in your career and make a difference in the lives of our customers, we want to hear from you!

How to Apply:
Send your resume and a brief cover letter highlighting your relevant experience to (insert application email/website). Don't miss out on this opportunity to join an organisation that celebrates your skills and dedication!

Get ready to make a positive impact-apply today!

We can't wait to welcome you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.

The successful candidate will be self-motivated with a strong work ethic and customer centric approach, acting as an ambassador for the brand while developing and improving processes and systems to improve efficiency and customer satisfaction.

Your key responsibilities

• Answering and dealing with all phone calls & emails promptly and efficiently, while ensuring customer satisfaction
li>Liaising with the Engineers to arrange their job schedules
• Diagnose any product issues remotely, determining how each issue can be resolved & actioning next steps where necessary
• Improving the scheduling and customer service processes to ensure efficiency and customer satisfaction, in accordance with their strategic objectives
• Maintaining an excellent knowledge of our product and technical information in order to ensure each customer receives the correct information and service

Key skills

• The ability to use your own initiative on each call
• Confidence on the phone
• Great phone manner
• Problem-solving

The office is based in Manchester City Centre with free parking available

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Client Details

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Description

As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.

You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.

The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.

Administrative duties will also be involved and keeping customer records updated.

Profile

Previous customer service/sales order processing experience

Confident telephone manner and excellent communication skills

A keen eye for detail and organisation

The ability to work in a fast paced environment

Able to work as part of a team and independently

Job Offer

Salary of 27000+ reputable manufacturing business in Wakefield+ fabulous name within their market leading business within this area+ excellent training and support+ good progression and development opportunities+ central location+ free parking+ excellent benefits+ family feel team and culture+ exciting time to join the business+ immediate interview

Customer Service Representative

Location: Swinton

Hours: Full-time, 40 hours/week

Shift: Monday to Thursday, 8:00am - 4:45pm

Friday, 8:00am - 3:30pm (30-minute lunch break)

Hourly Rate: £12.25

Department: Supply Chain

Reports to: Customer Service Team Leader

Join Our Team

Are you passionate about delivering excellent service and ensuring smooth operations between departments? We're looking for a proactive Customer Service Representative to be the vital link between our Supply Chain and Sales teams-ensuring our customers receive exceptional service every step of the way.

What You'll Be Doing:

Supply Chain Support

• Act as the main liaison between Supply Chain, Sales, and the customer.
• Process and track orders using internal systems (e.g., SAGE, Zoho, Excel).
• Monitor stock levels, delivery schedules, and identify potential disruptions.
• Use system data to support resolution of any supply-related issues.

Customer Service Excellence

• Handle enquiries regarding stock availability, order updates, and deliveries.
• Ensure timely delivery by proactively managing workflow through system tools.
• Maintain accurate records of customer interactions.
• Work with internal teams to resolve recurring customer concerns.

Sales Team Support

• Provide Sales with supply insights to manage customer expectations.
• Assist with special customer requirements such as priority shipments or custom orders.

Process Improvement

• Help streamline internal processes for order management and customer service.
• Use data analysis to identify areas for improvement.
• Take part in cross-functional projects to improve efficiency and customer experience.

What You'll Bring:

• Strong written and verbal communication skills.
• Good organisational abilities and a knack for prioritising tasks.
• Comfortable using Microsoft Office (especially Excel and Word).
• Able to work calmly under pressure and focused on delivering solutions.
• A people-first mindset with a strong sense of doing the right thing.

Qualifications & Experience:

• Minimum of GCSEs or equivalent.
• Experience in customer service, sales support, or logistics is a plus-but not essential.
• Relevant coursework in business admin, customer service or logistics is an advantage.

What We Offer:

• A collaborative, friendly team environment.
• Opportunities for learning and development.
• Stable full-time hours with a healthy work-life balance.
• PPE and full training provided.

Please aply only if have relevante experience. 

Job Title: Customer Service Advisor

Location: Rochdale

Type: Temporary to Permanent

Pay Rate: £12.31 per hour / £24,000 per annum

Hours: 37.5 hours per week

Working Pattern: Tuesday to Saturday, 09:00-17:00 (Saturday is work from home)

Initial Training: 2 weeks, Monday to Friday, 09:00-17:00

Role Purpose

To deliver a consistently positive and professional customer experience by building strong relationships with customers and representing our brand with care, clarity, and empathy.

Key Responsibilities:

• Respond to customer enquiries promptly and accurately via phone, email, and web chat
• Understand customer needs and assist them in using product features effectively
• Log customer returns and replacements with detailed and accurate information
• Identify and report trends in faulty products to support continuous improvement
• Maintain customer databases with relevant technical issues and conversation history
• Monitor and respond to customer feedback and complaints on social media
• Provide clear guidance on product functionality and usage
• Share customer insights, feature updates, and solutions with the wider team
• Ensure all enquiries are followed up and resolved in a timely manner
• Collect and relay customer feedback to product and marketing teams

What We're Looking For

This is a customer-facing role where being polite, professional, and compassionate is essential. The ideal candidate will also have:

• Strong interpersonal and communication skills
• The ability to work collaboratively in a fast-paced team environment
• A calm and confident approach to handling complex queries

Essential Requirements

• Minimum 1 year of experience in a similar online customer service role
• Excellent written and verbal communication
• Strong problem-solving and multitasking abilities
• Patience and professionalism with challenging customer situations
• Familiarity with Freshdesk or similar CRM/ticketing platforms
• Courier search and complaint handling experience (desirable but not essential)

Key Performance Indicators

• Increased customer satisfaction and retention
• Enhanced brand reputation through excellent service
• Growth in positive feedback and referrals

Health & Safety Responsibilities

All employees must:

• Follow all company safety, hygiene, and environmental procedures
• Understand and manage job-related risks
• Immediately report any issues or unsafe conditions
• Contribute to ongoing health and safety improvements

Please apply only if has relevent experince. 

• Respond to customer inquiries and resolve issues via phone, email, and live chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer problems and offer effective solutions.
• Process orders, returns, and exchanges according to company procedures.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate departments or supervisors.
• Maintain a high level of customer satisfaction.
• Adhere to quality assurance standards and service level agreements.
• Contribute to team goals and continuously improve customer service processes.
• Identify and suggest improvements for products and services based on customer feedback.

• High school diploma or equivalent; associate's degree is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in computer usage and experience with CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• Patient, empathetic, and customer-focused attitude.
• Ability to adapt to changing processes and technologies.