6 Customer Service Sectors jobs in Constantine

Service Advisor

Dales Central Motors are looking for an experienced Service Advisor to join our team at our Scorrier Cupra branch. If you have a passion for delivering exceptional customer experience and bring a pleasant feel to the front of house then this is a great opportunity to join our team and develop your career with one of Cornwall's leading family owned businesses.

Your role

As a Service Advisor, you will be the main contact for the customer from initial meeting to finalizing the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer about the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise whilst maintaining the customers and business expectations.

The main duties of the role include:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates.
• Maintaining knowledge of our aftersales products and services.
• Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction.
• Work directly with workshop management and a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service.
• Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer.
• Maximize up-sell opportunities via the health check system.

Your profile

• Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably.
• Enjoy working in a fast-paced environment recognizing individual responsibility to contribute to the performance and success of the team.
• Excellent administration and organisational skill, with good diary management to ensure all customers are followed up within agreed time frames.
• Proven experience as a Service Advisor in the automotive industry. Experience with keyloop, edynamix and any of our brands is an advantage.
• Valid, UK Driving Licence and must be eligible to work in the UK.

Rewards

A pension scheme, continued career development through the brand Training Programs.

Salary Basic plus generous bonus & up-sell opportunity making in excess of £36k highly achievable.

Hours of work 8.30 to Monday to Friday with a Saturday morning on rota basis

Holiday 22 day's plus bank holidays and your birthday after 12 months service.

Work Location: Wheel Rose, Scorrier

Job Type: Full-time

Pay: £7,000.00- 7,000.00 per year

Benefits:

• Company pension

Experience:

• Keridge/ Keyloop: 1 year (required)
• automotive service advisor: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

CUSTOMER SERVICE ASSISTANT

ST IVES, CAMBRIDGESHIRE

£23, bonus (£5,901.08 OTE)

If you are a Customer Service professional who is looking for the potential to earn good money whilst working for the largest conveyancing and property services group in the UK, then keep reading

THE JOB

Working within the busy Developer Valuation team, the successful applicant will manage their own case load in an exemplary manner, encompassing best practices and the SLAs set within the department.

Known internally as the Valuation Support Consultant, the Customer Service Assistant is responsible for calling new referrals within the SLA and booking in agent valuations. You will be responsible for your own task list and will need to prioritise to make sure the most urgent bookings are actioned first.

A strong determined focus on targets, customer service and overall performance will be key to your success, as will a strong sense of teamwork.

BENEFITS

Competitive Salary of 3, quarterly bonus ( 5,901.08 OTE), 25 Days Holiday Plus 8 Days' Public Holiday, Pension, Option To Buy Or Sell Holiday, Life Assurance, Employee Assistance Programme, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, GP-24 Hour Service, Retail Discounts Plus Many More

WHAT YOU'LL BE DOING

This role is all about being the first point of contact to our customers and leaving them with an excellent first impression to match

You will work closely with the wider Valuation team and liaise with estate agents, taking calls and bookings for valuation appointments.

You'll be confident, friendly and professional on the telephone, with a passion for providing outstanding customer service.

OUR HIRING PROCESS:

• You've checked out our job ad

• It's gathered your interest and you've applied using our easy application process

• If selected, you come meet our lovely team and we discuss the finer details

• In some cases, we might invite you for a second interview

• If successful, we make the offer and get the ball rolling

• Once in post you can even recommend your friends to join us and earn a sweet referral bonus – for each one

REQUIREMENTS

You will be unflappable under pressure and able to pay attention to detail to provide accurate work even when dealing with conflicting tasks and priorities.

You will go above and beyond to provide an exceptional customer service, and assistance to your team mates when they are busy and need help and support.

Lastly, communication will come easy to you. You'll have a naturally engaging communication style and an empathetic approach when dealing with customers who may be upset and under pressure.

OUR PEOPLE

Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

ABOUT US

Simplify is the UK's leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.

Job Summary

We are seeking a dedicated and experienced Customer Service Supervisor to lead our customer service and fuel sales team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer experiences. This role involves supervising daily operations, ensuring high standards of service, and fostering a positive work environment. The Customer Service Supervisor will play a crucial role in enhancing team performance and driving customer satisfaction.

Competitive Salary will depend on skills and experience within fuel industry

Responsibilities

• Supervise and mentor customer service representatives, providing guidance and support to ensure high-quality service delivery.
• Monitor team performance metrics and conduct regular analysis to identify areas for improvement.
• Develop training programmes for new hires and ongoing training for existing staff to enhance their skills.
• Handle escalated customer inquiries and complaints with professionalism and efficiency.
• Collaborate with management to implement strategies that improve customer satisfaction and operational efficiency.
• Maintain effective communication within the team and across departments to ensure seamless service delivery.
• Foster a positive team culture that encourages collaboration, motivation, and professional growth.

Requirements

• Proven experience in a supervisory role within customer service or related fields.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication skills in English.
• Strong analytical skills to assess performance data and implement improvements effectively.
• Ability to manage multiple tasks while maintaining attention to detail in a fast-paced environment.
• Previous experience in managing teams, demonstrating effective conflict resolution abilities.
• A commitment to providing outstanding customer service with a focus on continuous improvement. If you are passionate about leading teams and enhancing customer experiences, we encourage you to apply for this exciting opportunity as a Customer Service Supervisor.
• Experience with Fuels and Fuels CRM would be helpful

Job Type: Full-time

Pay: £26,200.00-£28,000.00 per year

Benefits:

• Company pension
• On-site parking

Experience:

• Fuel sales: 1 year (preferred)

Work Location: In person

Job Title: Customer Service Team Leader

Location: Watson Marlow - Cardrew Industrial Estate

Location Type: On-Site

Website:

Group:

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

Job Summary:

We are seeking a talented and motivated Customer Service Team Leader to join our dynamic team.

Key Responsibilities:

Lead and manage the daily operations of the Customer Services team across both the Cardrew and Falmouth sites.

Supervise, mentor, and support team members to ensure consistent delivery of excellent customer service.

Monitor individual and team performance against key metrics, implementing strategies to drive improvement where required.

Champion EHS by setting the standard, driving a positive safety culture, and ensuring the workplace remains safe, healthy, and compliant at all times.

Handle escalated customer queries and issues promptly, ensuring a positive outcome and high levels of customer satisfaction.

Collaborate closely with internal departments including Sales, Operations, Logistics, and Finance to ensure efficient order processing and issue resolution.

Support the Client Services Manager in developing and implementing service strategies that align with business objectives.

Conduct regular team meetings, performance reviews, and one-to-ones to maintain team engagement and alignment with goals.

Champion a culture of continuous improvement, identifying and implementing process enhancements to improve efficiency and service quality.

Ensure adherence to company policies, procedures, and compliance requirements.

Assist with training and onboarding of new team members.

Maintain accurate records of customer interactions and activities using CRM and ERP systems.

Provide cover and support for other team members during absences or peak periods.

Who you'll be working with:

Daily interaction within an open office with customer services colleagues.

Line management duties for half of the customer service team.

Interaction with the logistics team ensuring shipments are on track for due dates.

Production teams (tubing/pumps) aligning daily priorities.

Providing critical priority information to Operations, Supply Chain and General manger SLT functions.

Communicating with our internal sales offices ensuring queries and potential issues are dealt with effectively.

Daily interaction with internal and external freight management departments/companies

Skills/Experience:

Essential

Proven experience as a customer service professional

Experienced People Manager with a passion for developing talent and creating opportunities for learning and development.

High standard of interpersonal and communication skills, both written and verbal, with proven ability in communicating at all levels.

Demonstrable ability to lead, motivate and develop a team.

Demonstratable problem-solving skills with a customer-centric approach.

Proficient in the use of CRM and ERP systems including MS Office applications.

Highly organised with the ability to prioritise tasks and work under pressure.

A proactive and hands-on approach to leadership.

Willingness to travel between the Cardrew and Falmouth sites as required.

Desirable:

Experience within a manufacturing, fluid technology, process, or related industries.

Knowledge of Lean or continuous improvement methodologies.

Formal qualification in customer service or management.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days' paid volunteering leave
• Life assurance
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more

Learn more at

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.

If you require accommodations during the application process, please let us know.

Company Overview

At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones

Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Who we are

Roseland is a fast growing UK furniture/homeware retailer established in Truro, Cornwall. Operating mainly online we sell through our own website and marketplace channels.

Job Description

At this exciting time we are looking for an additional team member to join our Front-Line Customer Service team. As an e-commerce retailer our customers are at the core of all that we do; you'll be responsible for handling all types customer enquiries received and providing a successful resolution for our customers. A passion for helping others and problem solving are must haves.

Responsibilities Include

• Delivery of top class customer service to our all of our valued customers
• Answering incoming calls & responding to customer messages via online platforms/Web-chat/social media etc.
• Handling customer complaints and working with internal & external partners to resolve any issues
• Providing occasional sales support/holiday cover to both our Truro Store & Clearance Outlet

Essential Experience

• Communication skills – both written and verbal
• Excellent spelling & grammar
• Problem solving - a desire to find a solution
• Confident with IT, with the ability to learn new systems
• Ability to work on own initiative
• Can do attitude & a team player

Desirable Experience

• Previous e-commerce experience
• Previous Customer Service experience
• Knowledge of the Furniture & Homewares industry

Benefits

• 20 days annual leave plus national holidays
• Workplace pension
• Employee discount
• Free tea, coffee, fresh fruit, pastries & pasties
• Free Parking
• Company Events
• PMI & PDI
• Cycle 2 Work Scheme
• Long Service Awards
• Birthday - Extra day Annual Leave
• Wellness Fund

Job Types: Full-time, Permanent

Pay: From £23,810.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Private dental insurance
• Private medical insurance
• Store discount

Ability to commute/relocate:

• Truro TR1 2XR: reliably commute or plan to relocate before starting work (required)

Work Location: In person