What Jobs are available for Customer Service in Aberdeenshire?
Showing 71 Customer Service jobs in Aberdeenshire
Customer Service Agent
AB10 1AH Aberdeenshire, Scotland
Top Level Promotions
Posted 4 days ago
Job Viewed
Job Description
Job Title: Customer Service AgentDepartment: Customer ServiceReports To: Customer Service ManagerJob Type: Part-TimeCompensation: $21.00 per hour Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.
Key Responsibilities:
Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.Qualifications:
Education: High school diploma or equivalent required; college degree is a plus.Experience: Previous customer service experience or similar roles is beneficial.Skills:
Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Patience and professionalism in handling challenging situations.Strong organizational skills and attention to detail.Proficiency with customer service software, CRM tools, and Microsoft Office Suite.Ability to manage multiple tasks in a fast-paced setting.What We Offer:
Competitive pay and a comprehensive benefits package.Opportunities for growth and career development.A supportive and collaborative team environment.Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.Is this job a match or a miss?
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Remote Customer Service Representative - Retail
AB10 1AB Aberdeen, Scotland
£24000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Remote Customer Service Representative to join their thriving retail support team. This is a fully remote position, allowing you to work from the comfort of your own home anywhere in the UK. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing product information via phone, email, and live chat. Your goal will be to deliver outstanding service, ensuring customer satisfaction and loyalty. Responsibilities include responding promptly to customer queries, troubleshooting problems, processing orders and returns, and escalating complex issues to the appropriate departments. You will maintain accurate customer records and document all interactions in the CRM system. A thorough understanding of the retail product catalogue and company policies is essential. We require candidates with excellent communication and interpersonal skills, a patient and empathetic approach, and the ability to multitask effectively. Previous experience in a customer service role, preferably within the retail sector, is highly desirable. Proficiency with standard office software and customer service platforms is a must. This role demands a high level of self-motivation and discipline to manage your workload independently. You should have a reliable internet connection and a dedicated workspace that is free from distractions. The ability to adapt to evolving customer needs and company procedures will be crucial. This is an excellent opportunity to build a career in customer support within a reputable retail organisation, with opportunities for growth and development. If you are passionate about helping people and thrive in a remote working environment, we encourage you to apply.
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Customer Service Team Lead
AB24 5NP Aberdeen, Scotland
£28000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a well-established service provider, is seeking a motivated and experienced Customer Service Team Lead to supervise and guide their customer support team in Aberdeen, Scotland, UK . This hybrid role offers a balance of in-office collaboration and remote flexibility. You will be instrumental in ensuring the delivery of exceptional customer service, coaching team members, resolving escalated issues, and contributing to the continuous improvement of service processes. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a deep commitment to customer satisfaction. This is a fantastic opportunity to foster a positive team environment and make a tangible impact on the customer experience.
Responsibilities:
Responsibilities:
- Lead, mentor, and motivate a team of customer service representatives to achieve performance targets.
- Oversee daily operations of the customer service department, ensuring efficient workflow and prompt issue resolution.
- Handle escalated customer inquiries and complaints, providing effective solutions and maintaining customer satisfaction.
- Train new team members on company policies, procedures, and customer service best practices.
- Monitor team performance, conduct regular one-on-one meetings, and provide constructive feedback.
- Develop and implement strategies to improve customer service efficiency and quality.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to resolve complex customer issues and enhance the overall customer journey.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Contribute to the development and refinement of customer service protocols and documentation.
- Maintain a positive and professional team environment.
- Proven experience in a customer service role, with at least 1-2 years in a supervisory or team lead capacity.
- Strong leadership, coaching, and team management skills.
- Excellent communication, interpersonal, and conflict resolution abilities.
- Demonstrated ability to handle difficult customer situations effectively.
- Proficiency in customer service software and CRM systems.
- Solid understanding of customer service principles and best practices.
- Ability to analyze data and identify areas for service improvement.
- Strong organizational and time management skills.
- Ability to work effectively in both a remote and in-office environment.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
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2
Customer Service Team Lead
AB10 1AB Aberdeen, Scotland
£28000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is looking for an experienced and motivating Customer Service Team Lead to manage and inspire their customer support team. This is a fully remote position, allowing you to lead your team from anywhere in the UK. You will be responsible for ensuring exceptional customer service delivery, coaching and developing team members, and driving efficiency within the support operations. The ideal candidate will have a passion for customer satisfaction, strong leadership qualities, and a proven ability to manage performance and improve processes.
Responsibilities:
Responsibilities:
- Lead, coach, and motivate a team of customer service representatives to achieve performance targets and deliver outstanding customer experiences.
- Monitor team performance, analyze key metrics (e.g., response times, resolution rates, customer satisfaction scores), and identify areas for improvement.
- Conduct regular one-on-one meetings with team members to provide feedback, support, and career development guidance.
- Handle escalated customer inquiries and complaints, resolving complex issues effectively and efficiently.
- Develop and implement training programs to enhance the skills and knowledge of the customer service team.
- Contribute to the development and refinement of customer service policies and procedures.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Collaborate with other departments to resolve customer issues and improve overall service delivery.
- Maintain accurate records of customer interactions and team performance.
- Foster a positive and productive team environment.
- Stay informed about product updates and company policies to provide accurate support.
- Champion the customer's voice within the organization.
- Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
- Excellent leadership, coaching, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Excellent communication, active listening, and conflict resolution skills.
- Ability to work effectively in a remote team environment and manage performance remotely.
- Strong organizational and time management skills.
- Experience in developing training materials and conducting training sessions.
- A commitment to delivering exceptional customer service.
- Familiarity with remote work tools and technologies.
- A proactive approach to identifying and resolving issues.
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3
Remote Customer Service Lead
AB10 1 Aberdeen, Scotland
£30000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is looking for an experienced and proactive Customer Service Lead to manage and elevate their remote customer support operations. This role is pivotal in ensuring exceptional customer experiences and leading a team of dedicated customer service representatives who also work remotely. You will be responsible for setting service standards, training and coaching the team, analysing customer feedback, and implementing strategies to enhance satisfaction and loyalty. The ideal candidate possesses strong leadership skills, a deep understanding of customer service best practices, and a passion for building positive client relationships.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and motivate a remote team of customer service representatives to achieve performance targets.
- Develop and implement customer service policies and procedures to ensure consistent, high-quality support.
- Monitor team performance, conduct regular reviews, and provide constructive feedback and coaching.
- Handle escalated customer issues and complex inquiries, providing effective and timely resolutions.
- Analyse customer feedback and service data to identify trends, areas for improvement, and opportunities to enhance the customer journey.
- Train new team members on company products, services, and customer service standards.
- Collaborate with other departments (e.g., Sales, Product Development) to resolve customer issues and advocate for customer needs.
- Ensure the team utilises customer service software and tools efficiently.
- Contribute to the development of knowledge base articles and support documentation.
- Foster a positive and collaborative team environment within a remote setting.
- Stay updated on industry best practices and emerging customer service technologies.
- Proven experience in a customer service role, with at least 2-3 years in a supervisory or lead capacity.
- Demonstrable success in managing and motivating remote teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency with CRM software and customer support platforms.
- Ability to handle difficult conversations and de-escalate situations effectively.
- Experience in training and coaching team members.
- Self-motivated and able to work independently with a strong sense of responsibility.
- Excellent organisational skills and attention to detail.
- Experience in a remote work environment is highly preferred.
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Customer Service Team Lead
AB10 1RN Aberdeen, Scotland
£30000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is looking for an enthusiastic and experienced Customer Service Team Lead to join their dedicated support team. This role is based in Aberdeen, Scotland, UK , with a hybrid working arrangement offering a balance between in-office collaboration and remote work flexibility. You will be responsible for guiding and motivating a team of customer service representatives, ensuring the delivery of exceptional customer support. The ideal candidate will have a proven track record in customer service, with demonstrable leadership skills and a passion for problem-solving. Your responsibilities will include overseeing daily team operations, setting performance targets, and providing coaching and feedback to team members to enhance their skills and productivity. You will handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Developing and implementing customer service strategies to improve customer satisfaction and retention will be a key focus. You will also be involved in training new team members and ensuring adherence to company policies and procedures. Collaborating with other departments to identify and address customer needs and service gaps will be essential. A thorough understanding of customer service best practices and experience with CRM software are required. The ability to analyse customer feedback and identify trends to drive service improvements is crucial. You will champion a customer-centric culture within the team and across the organisation. The hybrid model allows for regular team meetings and strategy sessions at our Aberdeen, Scotland, UK office, while also providing the flexibility to work remotely for focused tasks. Excellent communication, interpersonal, and organisational skills are vital for success in this role. This is an excellent opportunity to advance your career in customer service management within a dynamic and supportive environment.
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5
Customer Service Team Lead
AB10 1AA Aberdeen, Scotland
£28000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is a fast-paced technology company seeking a motivated and experienced Customer Service Team Lead to join their growing support department in Aberdeen, Scotland, UK . This hybrid role offers the opportunity to lead a team of dedicated customer service professionals, ensuring exceptional service delivery and customer satisfaction.
Responsibilities:
Responsibilities:
- Lead, coach, and mentor a team of customer service representatives, fostering a positive and high-performance culture.
- Monitor team performance, set individual goals, and provide regular feedback to ensure adherence to service level agreements (SLAs).
- Handle escalated customer inquiries and complaints, resolving them effectively and efficiently.
- Develop and implement training programs for new and existing team members on products, services, and customer service best practices.
- Analyze customer feedback and service metrics to identify areas for improvement and implement action plans.
- Ensure that all customer interactions are professional, courteous, and consistent with company standards.
- Collaborate with other departments to resolve complex customer issues and improve overall customer experience.
- Contribute to the development and refinement of customer service policies and procedures.
- Manage scheduling and staffing to ensure adequate coverage.
- Report on team performance and key customer service metrics to management.
- Previous experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
- Proven ability to lead, motivate, and develop a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to manage multiple priorities and work effectively under pressure.
- Proficiency in Microsoft Office Suite.
- A patient, empathetic, and customer-focused attitude.
- Experience in the tech industry is a plus.
- Flexibility to work a rotating schedule may be required.
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6
Customer Service & Technical Support Specialist
AB10 1AA Aberdeen, Scotland
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Customer Service & Technical Support Specialist to join their growing team in **Aberdeen, Scotland, UK**. This role is crucial in providing exceptional support to customers, resolving their queries efficiently, and ensuring a positive user experience with our products and services. The ideal candidate will possess excellent communication skills, a strong aptitude for problem-solving, and a good understanding of technical concepts. You will be the first point of contact for customers experiencing issues, guiding them through troubleshooting steps and escalating complex problems when necessary.
Key Responsibilities:
Qualifications:
This role offers a great opportunity to develop your career in customer support and technical services within a supportive and dynamic environment in Aberdeen.
Key Responsibilities:
- Provide first-line technical support and customer service via phone, email, and live chat.
- Troubleshoot and resolve customer issues related to software, hardware, or service configurations.
- Guide customers through product features and functionalities, offering solutions and workarounds.
- Accurately document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical problems to senior support engineers or relevant departments.
- Develop and maintain a deep understanding of the company's products and services.
- Contribute to the creation and updating of knowledge base articles and support documentation.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Ensure customer satisfaction by providing timely, professional, and effective support.
- Participate in training sessions to stay updated on product releases and support procedures.
- Assist with customer onboarding and initial setup processes where applicable.
- Adhere to all company policies and procedures regarding customer service and data privacy.
Qualifications:
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and logical thinking.
- Familiarity with CRM software and helpdesk ticketing systems.
- Basic understanding of IT concepts, software applications, or relevant industry products.
- Ability to explain technical information clearly and concisely to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work within a hybrid model, balancing office-based and remote working days.
- A genuine interest in technology and helping people.
This role offers a great opportunity to develop your career in customer support and technical services within a supportive and dynamic environment in Aberdeen.
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