1175 Customer Service jobs in Ainsdale

Job Title: Renewals & Customer Service Representative

Location: Liverpool, Hybrid

Salary: 25,877 to 27,515 Plus up to 2,000 performance related bonus per annum, once established within your role.

The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.

If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre.

Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries

At Acorn Insurance we offer a clear salary progression track from day one. Working in a historical building overlooking Liverpool's iconic waterfront, we are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development

What you will be doing

• Quoting and closing new business enquiries
• Building and maintaining long-standing client relationships
• Amending customer policies, payments and schedules
• Retaining existing clients at renewal
• Supporting customers with existing policy amendments
• Working towards individual and team targets
• Providing excellent rapport building skills
• Handling sensitive information and following data protection principles
• Adhering to strict FCA guidelines
• Providing a professional service and promoting our brand in a positive manner

What we're looking for

• Somebody who will run through walls for our customers
• Prepared to challenge the status quo
• Be prepared to succeed together as a team player
• Smart decision maker
• Clear and effective communication skills
• Ability to assist with clients of all ages and backgrounds
• Excellent organisational skills and ability to prioritise work
• Strong literacy & numeracy skills
• Ability to develop relationships from scratch
• Excellent telephone manner

Grow with Acorn:

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working optionsto support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague's:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer - championing mental health and wellbeing
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people's future
• Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

Candidates with experience or relevant job titles of; Renewals Specialist, Renewals Representative, Contract Renewals Specialist, Subscription Renewals Coordinator, Customer Renewals Manager, Renewal Account Manager, Client Renewals Executive, Customer Success & Renewals Specialist, Customer Support Representative, Customer Service Representative, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Customer Care Agent, Client Retention Specialist, Subscription Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, may also be considered for this role.

Role: Sales & Customer Service Representative

Location: Formby

Salary: £25,877 - £7,515 Plus up to ,000 performance related bonus per annum, once established within your role.

Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 12:30pm.

The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly.

WHJS1_UKTJ

Role: Customer Service
Location: L3 9QJ - Liverpool
Contract Type: Temporary ongoing
Pay Rate: 14.00 per hour & Ethical upselling rewards-up to 6,000 in vouchers
Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)

About the Role
Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries.

You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience.

Key Responsibilities
* Provide first-contact resolution across voice, chat, and digital channels
* Take ownership of customer issues and complaints
* Support across multiple products and services
* Guide customers on self-service options
* Follow processes and diagnostics accurately
* Contribute to continuous improvement activities

Skills Required
* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Multi-product knowledge and system navigation
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment
* Customer Service experience in a Call Centre

Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

This role could genuinely change your Mondays.

You're probably the kind of person who gets a buzz out of helping others - solving problems, answering questions before they're even asked, and making people feel looked after. You're calm under pressure, love a tidy to-do list, and take pride in doing things properly.

And let's face it - you also want to work somewhere where you're treated like a person, not just another cog in the machine.

Sound familiar? Keep reading.

You'll be at the heart of delivering unforgettable group travel experiences - mostly for young people, schools and educational groups - across the UK, Europe and worldwide.

That means:

• Talking to customers, getting to know what they need, and guiding them through the whole journey

• Booking coaches, accommodation, excursions and experiences that fit their plans

• Helping teachers and trip leaders feel fully supported and confident

• Managing multiple trips at once - keeping timelines tight and details accurate

• Solving any hiccups with patience and professionalism, and always with a smile (even over email)

You'll use tools like Microsoft Office, email and booking platforms - but it's your people skills , not your tech skills, that will make the difference here.

This isn't your average office job - and the team isn't your average bunch either.

• Hybrid working - up to 3 days a week from home (after probation)

• Flexible hours - 37.5 hours per week between 8am-5.30pm to fit around life

• Pay progression - starting at 25,350 , rising to nearly 29k + commission after 3 years based on performance

• Bonuses - for successfully delivered tours (after qualifying period)

• Proper time off - 20 days + BH in year 1, then 25 days + BH after your first year, plus 10+ days off over Christmas (save 3 days of your holiday entitlement)

• Extra birthday day off

• Fun extras - BBQs, socials, discounts on family holidays, and chances to go on trips yourself

• Supportive team - genuine career development, personal training plans, and lovely management who want you to succeed

You don't need to come from travel - but if you've worked in customer service , hospitality, education or retail, you could be a brilliant fit.

You'll need to be:

• A great communicator (phone, email and in person)

• Detail-focused and comfortable managing lots of moving parts

• Positive and calm under pressure

• Confident juggling priorities without dropping the ball

• Naturally helpful and happy to go the extra mile

You don't need the perfect CV - just send me what you've got

On behalf of my client, I look forward to hearing from you.

INDEP

Role: Customer Service
Location: L3 9QJ - Liverpool
Contract Type: Temporary ongoing
Pay Rate: £14.00 per hour & Ethical upselling rewards-up to £6,000 in vouchers
Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)

About the Role
Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries.

You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience.

Key Responsibilities
* Provide first-contact resolution across voice, chat, and digital channels
* Take ownership of customer issues and complaints
* Support across multiple products and services
* Guide customers on self-service options
* Follow processes and diagnostics accurately
* Contribute to continuous improvement activities

Skills Required
* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Multi-product knowledge and system navigation
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment
* Customer Service experience in a Call Centre

Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Job role: Customer Service Expert

Location : Work from home (MUST live in Scotland)

Hours:  37.5 hours a week- 10am – 7pm  Monday-Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

• Proven experience in a Contact Centre environment.
• Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
• Proven experience of working in a high-quality measured role.
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative as well as work as part of a team.
• Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail.
• Computer literacy is essential including MS Word, Excel and E-mail.
• Ability to work to tight deadlines.
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships.
• Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration -  You enjoy working with others and you like working as a team player. 
• Communication-  You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking-  You are able to think logically when making decisions.
• Solution Orientation-  Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

Job role: Customer Service Expert

Location : Work from home (MUST live in Scotland)

Hours:  37.5 hours a week- 10am – 7pm  Monday-Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

• Proven experience in a Contact Centre environment.
• Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
• Proven experience of working in a high-quality measured role.
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative as well as work as part of a team.
• Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail.
• Computer literacy is essential including MS Word, Excel and E-mail.
• Ability to work to tight deadlines.
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships.
• Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration -  You enjoy working with others and you like working as a team player. 
• Communication-  You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking-  You are able to think logically when making decisions.
• Solution Orientation-  Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

Job role: Customer Service Expert

Location : Work from home (MUST live in Scotland)

Hours:  37.5 hours a week- 10am – 7pm  Monday-Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

• Proven experience in a Contact Centre environment.
• Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
• Proven experience of working in a high-quality measured role.
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative as well as work as part of a team.
• Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail.
• Computer literacy is essential including MS Word, Excel and E-mail.
• Ability to work to tight deadlines.
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships.
• Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration -  You enjoy working with others and you like working as a team player. 
• Communication-  You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking-  You are able to think logically when making decisions.
• Solution Orientation-  Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.