150 Customer Service jobs in Arnold
Remote Bilingual Customer Service Representative
Posted 19 days ago
Job Viewed
Job Description
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat in both English and (Specify Second Language).
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and empathetically.
- Process orders, returns, and exchanges as needed.
- Escalate complex issues to the appropriate internal teams or supervisors.
- Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
- Identify and communicate customer feedback and recurring issues to management.
- Adhere to all customer service standards, response times, and quality metrics.
- Contribute to team efforts and participate in ongoing training and development.
- Ensure a high level of customer satisfaction and build strong customer relationships.
- Maintain a professional and positive attitude at all times.
Essential Qualifications & Experience:
- Fluency in English and (Specify Second Language) (written and verbal) is mandatory.
- Previous experience in a customer service or call centre environment.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency with standard office software and experience with CRM systems.
- Ability to multitask and manage time effectively in a remote work setting.
- Reliable internet connection and a dedicated, quiet workspace.
- Patience, empathy, and a professional demeanor.
- Flexibility to work various shifts, including evenings and weekends as needed.
This is an exciting opportunity to join a dynamic company and utilise your language skills to make a tangible difference for customers worldwide, all from the convenience of your home. If you are a motivated, customer-focused individual, we encourage you to apply.
Retail Customer Service
Posted today
Job Viewed
Job Description
Overview
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
We owe our success to our unique story and dedicated colleagues, and the next chapter involves you.
Responsibilities
Here is where you come in…
Working in our retail teams, you'll enhance Betfred customers' experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers' experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers' bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the upmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
What you'll need to succeed
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Benefits
Why join a winning team?
Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. We offer full or part time opportunities so you can find a role that suits you.
Be rewarded
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
Feel valued
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
What's next?
If you think you're a great fit for the role, and you want to be a part of the Betfred story, click 'Apply' and we will be in touch once we've reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Your Betfred journey starts now…
Customer Service Administration
Posted today
Job Viewed
Job Description
Build Your Future with Cobalt Carbon Free: Customer Service Administrator wanted
Cobalt Carbon Free is a family-run construction business, trading for over 15 years. Based in Nottingham specialising in retrofitting homes
We're expanding our team to meet the ever-increasing demand for sustainable and energy efficient home improvements. This opportunity has vast potential for progression within both the role and the business and continual development side, and is ideally suited to a confident assertive, self starting individual :)
The role will take the lead managing & improving our general business administration and operational processes.
Working closely with all the team, it's a fantastic opportunity for somebody with great enthusiasm and aspirations to further your career and see progressive, well rewarded growth within the business.
Responsibilities:
- Oversee the daily business administrations operations.
- Admin support for all aspects of the business- sales, finance, operations & HR
- Manage, maintain CRM system, QMS compliance
- Passionate and motivated individual to drive performance and process improvement
Requirements:
- Excellent organizational and time management skills
- Reliable & Loyal
- Strong communication skills, both written and verbal
- Proficient in using office software such as Microsoft Office Suite
- Knowledge of construction type services
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in all work performed
Hours we would be aiming for 28-35 hours a week, this is negotiable/flexible to work best for the right candidate, full time or part time considered.
If you meet the requirements outlined above and feel you could make a real positive change for our business we encourage you to apply. :)
Job Type: Full-time
Pay: £12.35-£14.65 per hour
Benefits:
- Casual dress
- Company pension
- Flexitime
- On-site parking
- Private medical insurance
- Work from home
Ability to commute/relocate:
- Nottingham NG13: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Customer Service Intern
Posted 6 days ago
Job Viewed
Job Description
**What you'll do:**
+ This Internship is based within our Customer Service (Commercial) department and is designed to provide an opportunity to a student who demonstrates the same high level of ethics, values, creativity and performance we expect from our employees.
+ You will work on projects that have a measurable impact on our business and will be coached and mentored by Eaton leaders.
+ You will support departments with the production and interrogation of data and metrics.
+ You will be involved in tasks aimed at delivering and improving customer service excellence, whether in terms of information, sales, products or services.
+ The internship starts on 1st July 2026 and finishes on 31st July 2027.
**Qualifications:**
+ Actively enrolled in a bachelor's degree or master's program in business, economics, management, or a related field.
**Skills:**
+ Geographic flexibility to relocate within the UK for the duration of the internship.
+ Strong interpersonal and planning skills with proven ability to lead change.
+ Can effectively and comfortably speak to different levels of the organisation.
+ Good IT skills, including proficiency in MS office, specifically Word, Excel, PowerPoint, and Teams but also feel comfortable working with new software.
+ Have the right to work in the UK without company sponsorship (we do not sponsor any type of visa for this internship).
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Customer Service Advisor
Posted 3 days ago
Job Viewed
Job Description
Customer Service Advisor
Location: Belper
Pay Rate: £12.93p/h
Hours: Monday to Friday between 08.00am -18.00pm - also will need to work one on and one weekend off you will only have to work one day of the week either 8am till 3pm on Saturday and 8am till 12pm on Sunday
Contract: Temp to perm for the right candidate!
Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy helping people and solving problems over the phone? We are working work with one of Europe's leading heating technology manufacturers, we're looking for Customer Service Advisors to join our friendly, customer-focused team.
The role will include:
*Answer inbound calls from customers, engineers, and partners regarding servicing and any technical queries
*Log and process service requests, claims and maintenance appointments
*Advising customers that contact through telephone, email, SMS, live chat or WhatsApp
*Provide clear, empathetic and knowledgeable support to all callers
*Maintain Accurate records using the CRM system
What we are looking for:
*Strong verbal communication and active listening skills
*Previous experience in a customer service or call centre role is preferred
*Ability to stay calm under pressure and handle a high volume of calls
* IT literate - confident using phones, email and internal systems * A team player who takes pride in delivering a great customer experience
Benefits of this role:
* Onsite facilities which include canteen and parking
* Competitive pay rates
* Temporary to Permanent work, this is long term work
* Dedicated consultant and 24/7 phone lines
* Blue Arrow app to manage your hours and availability
How to apply:
If you would like to apply for this role, please click apply button and submit your up-to-date CV and follow the online registration process. Please allow 24-48 hours for your application to be processed (excluding weekends).
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Advisor
Posted 8 days ago
Job Viewed
Job Description
Customer Service Advisor
Location: Belper
Hours: 39.5 hours per week
Pay: £12.93 p/h
Monday to Friday between 8am and 6pm
One weekend shift on a rotational basis:
Saturday 8am-3pm/Sunday 8am-12pm
Start Date: November
Training: 4 weeks (fully paid)
Contract: Temp to Perm
About the Role
We are recruiting for Customer Service Advisors to join a leading manufacturer of heating and hot water solutions, including domestic boilers. Based in Belper, this role offers the chance to be part of a supportive and customer-focused team, helping customers with their boiler cover and product enquiries.
You'll be handling a high volume of inbound calls, supporting both insurance customers and the sales side of the business. This is a great opportunity for someone with a background in customer service or sales who enjoys working in a fast-paced environment and making a real difference to customers.
Key Responsibilities
* Handle approximately 60 inbound calls per day from customers regarding boiler cover, product support, and general enquiries.
* Provide exceptional customer service, ensuring all interactions are professional, empathetic, and solution focused.
* Support customers with insurance cover management, renewals, and troubleshooting.
* Assist with sales-related enquiries - no cold calling involved.
* Maintain accurate records and update customer accounts.
* Collaborate with colleagues to ensure smooth operations and customer satisfaction.
* Take ownership of customer issues and follow through to resolution.
What We're Looking For
* Previous experience in customer service or sales (inbound or outbound).
* Strong communication skills and a confident, friendly telephone manner.
* Ability to work in a high-volume call environment.
* A proactive attitude and willingness to get involved.
* Excellent attention to detail and organisational skills.
* Comfortable using computer systems and managing customer data.
* Interest or experience in home heating products or boiler systems is a plus.
What's in It for You?
* Structured training and ongoing support
* Opportunity to work with a reputable and innovative manufacturer
* Friendly and inclusive team environment
* No cold calling - all calls are inbound
If you're ready to take the next step in your customer service career and want to be part of a team that values your contribution, we'd love to hear from you!
If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Team Lead
Posted today
Job Viewed
Job Description
Key responsibilities include monitoring team performance, identifying areas for development, and implementing training initiatives to enhance skills and knowledge. You will contribute to the development and refinement of customer service processes and procedures, aiming to improve efficiency and customer satisfaction. The Team Lead will be responsible for ensuring all customer interactions are handled professionally and empathetically, adhering to company policies and guidelines. You will also play a role in reporting on team performance metrics and contributing insights to senior management. Fostering a collaborative and supportive team culture is a priority.
The ideal candidate will have previous experience in a customer service leadership or supervisory role, with a proven ability to motivate and develop a team. Excellent communication, interpersonal, and problem-solving skills are essential, as is a strong understanding of customer service principles. You should be proficient in using CRM software and other customer service tools. The ability to remain calm and effective under pressure, and to handle challenging customer situations with tact and professionalism, is paramount. A passion for delivering outstanding customer experiences and a commitment to continuous improvement are highly valued. This role offers an excellent opportunity to develop your leadership skills and make a tangible impact on customer satisfaction. You will be expected to be a role model for excellent customer service.
This role is primarily remote, with occasional requirements to attend the office in Derby, Derbyshire, UK for team meetings and critical business functions. Therefore, candidates must be able to commute to the office when required.
Be The First To Know
About the latest Customer service Jobs in Arnold !
Senior Customer Service Manager
Posted 8 days ago
Job Viewed
Job Description
Key responsibilities include managing and coaching customer service representatives, setting performance targets, and monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores. You will also be involved in developing training programs for the team, identifying areas for improvement in customer service processes, and collaborating with other departments to ensure a seamless customer journey. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a proven ability to motivate and develop a team. Experience with CRM systems and customer support platforms is essential. A deep understanding of customer service best practices and a passion for delivering outstanding support are crucial for success in this role. This is an excellent opportunity for a customer-centric leader to advance their career and make a significant impact within a growing organisation.
Responsibilities:
- Lead, mentor, and motivate a team of customer service professionals.
- Develop and implement effective customer service strategies and policies.
- Oversee daily customer service operations, ensuring efficient and high-quality support.
- Set performance standards and monitor KPIs to drive continuous improvement.
- Handle escalated customer inquiries and complex issue resolution.
- Develop and deliver training programs to enhance team skills and product knowledge.
- Analyse customer feedback and implement improvements to service processes.
- Collaborate with other departments to ensure a unified customer experience.
- Manage staffing levels and schedules to meet service demand.
- Utilise CRM and customer support software to track interactions and performance.
- Proven experience in a senior customer service or call centre management role.
- Demonstrated success in leading and developing a customer service team.
- Strong understanding of customer service principles, KPIs, and best practices.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
- Ability to analyse data and generate actionable insights.
- Strong problem-solving and decision-making capabilities.
- Customer-focused mindset with a passion for delivering exceptional service.
- Relevant qualification in business management or customer service is a plus.
Customer Service Team Lead
Posted 10 days ago
Job Viewed
Job Description
The Customer Service Team Lead will oversee daily operations, monitor key performance indicators (KPIs) such as response times, customer satisfaction scores, and resolution rates, and provide regular feedback to team members. You will be responsible for creating and maintaining a positive and productive team environment, fostering a culture of continuous improvement and customer advocacy. Key responsibilities include training new hires, handling escalated customer issues, identifying trends in customer feedback, and collaborating with other departments to address systemic problems. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of customer service principles. Experience with customer service software, CRM systems, and a proven ability to motivate and guide a remote team are essential. This is a fully remote position, requiring a dedicated home office setup and the ability to work effectively in a virtual environment.
Required Qualifications and Experience:
- Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
- Demonstrated ability to lead, mentor, and motivate a team, preferably in a remote setting.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong understanding of customer service best practices and key performance indicators (KPIs).
- Proficiency in customer service software, CRM systems, and helpdesk ticketing platforms.
- Ability to handle complex customer issues and escalate appropriately.
- Excellent organisational and time management skills, with the ability to multitask.
- A passion for delivering outstanding customer service and a commitment to customer satisfaction.
- Experience in the e-commerce or technology sectors is a plus.
This is a fantastic opportunity for an experienced customer service professional to step into a leadership role within a growing company. The position offers a competitive salary, comprehensive benefits, and the flexibility of a fully remote working arrangement, allowing you to contribute to our success from anywhere. Join us and help shape the future of customer support in Derby, Derbyshire, UK .
Customer Service Team Lead
Posted 20 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead, coach, and mentor a team of customer service representatives to achieve performance targets.
- Monitor team performance, providing regular feedback and conducting performance reviews.
- Handle complex customer inquiries and escalated issues, ensuring timely and satisfactory resolution.
- Develop and implement customer service policies and procedures to enhance efficiency and effectiveness.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Train new team members on company products, services, and customer service best practices.
- Foster a positive and collaborative team environment that promotes customer advocacy.
- Manage team schedules, workload distribution, and resource allocation.
- Liaise with other departments to resolve customer issues and improve overall service delivery.
- Report on key customer service metrics to senior management.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity.
- Proven experience in managing and motivating customer service teams.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in using CRM software and customer support ticketing systems.
- Ability to handle pressure and make sound decisions in a fast-paced environment.
- Demonstrated ability to analyze data and implement process improvements.
- Experience in training and developing staff.
- A genuine passion for delivering outstanding customer service.