What Jobs are available for Customer Service in Ashby de la Zouch?

• Handle inbound customer inquiries via phone, email, and live chat in both English and (Specify Second Language).
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues efficiently and empathetically.
• Process orders, returns, and exchanges as needed.
• Escalate complex issues to the appropriate internal teams or supervisors.
• Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
• Identify and communicate customer feedback and recurring issues to management.
• Adhere to all customer service standards, response times, and quality metrics.
• Contribute to team efforts and participate in ongoing training and development.
• Ensure a high level of customer satisfaction and build strong customer relationships.
• Maintain a professional and positive attitude at all times.

• Fluency in English and (Specify Second Language) (written and verbal) is mandatory.
• Previous experience in a customer service or call centre environment.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with standard office software and experience with CRM systems.
• Ability to multitask and manage time effectively in a remote work setting.
• Reliable internet connection and a dedicated, quiet workspace.
• Patience, empathy, and a professional demeanor.
• Flexibility to work various shifts, including evenings and weekends as needed.

• Handle a high volume of inbound customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide product information and assistance to customers.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and update account information.
• Identify and escalate priority issues to the relevant departments.
• Contribute to customer service process improvements.
• Gather customer feedback and report on trends.
• Adhere to company policies and procedures at all times.
• Ensure consistent brand representation and customer service standards.

• Previous experience in a customer service or call centre environment is essential.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and other customer service tools.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated workspace.
• Familiarity with e-commerce platforms and retail operations is advantageous.
• High school diploma or equivalent; further education is a plus.
• A proactive and empathetic approach to customer care.
• Ability to adapt to changing priorities and customer needs.

As a Client Support Manager, you’ll play the central role in taking lending cases from approval through to successful completion - ensuring clients feel confident and cared for every step of the way.

You won’t just be processing paperwork - you’ll be part of a team that values relationships, precision, and customer trust. You’ll work closely with experienced colleagues while having the autonomy to take ownership of your caseload. It’s a role where your organisational strengths and people skills will shine.

What you’ll get:

• A supportive team environment with training and guidance always available
• Flexibility with a mix of office time and some homeworking
• Opportunity to progress and develop your career within the business
• Generous holiday allowance, plus pension and performance bonus opportunities

You’ll be the calm and reliable point of contact for customers, lenders, and solicitors — the person who ensures every document, condition, and compliance step is in order. Your daily focus will be on keeping cases moving, anticipating potential issues, and updating stakeholders so nothing falls between the cracks.

Your key responsibilities will include:

• Managing lending cases from approval through to completion
• Communicating funding conditions clearly and helping customers meet them
• Liaising with multiple stakeholders to ensure smooth progress
• Keeping compliance records accurate and up to date
• Preparing and submitting applications to lenders
• Supporting the wider team with strategic initiatives and customer service excellence

What we’re looking for:

We don’t expect you to have everything from day one — training and support will be provided. What matters most is your energy, organisation, and ability to build great relationships. If you’re naturally proactive, love keeping things in order, and can keep calm under pressure, you’ll succeed here.

• Strong communication skills and the ability to build rapport quickly
• A problem-solving mindset with attention to detail
• Organisational and time management skills to handle varied workloads
• Knowledge of lending products or financial services (an advantage, but not essential)
• A team-focused approach with plenty of initiative

Role Details:

• Hours: 35 per week
• Salary: £26k - £32k DOE
• Benefits: Company pension, 6 weeks’ holiday + bank holidays, laptop/phone/systems provided
• Location: Cheadle, Staffs, with some homeworking flexibility

Build Your Future with Cobalt Carbon Free: Customer Service Administrator wanted

Cobalt Carbon Free is a family-run construction business, trading for over 15 years. Based in Nottingham specialising in retrofitting homes

We're expanding our team to meet the ever-increasing demand for sustainable and energy efficient home improvements. This opportunity has vast potential for progression within both the role and the business and continual development side, and is ideally suited to a confident assertive, self starting individual :)

The role will take the lead managing & improving our general business administration and operational processes.

Working closely with all the team, it's a fantastic opportunity for somebody with great enthusiasm and aspirations to further your career and see progressive, well rewarded growth within the business.

Responsibilities:

- Oversee the daily business administrations operations.

- Admin support for all aspects of the business- sales, finance, operations & HR

- Manage, maintain CRM system, QMS compliance

- Passionate and motivated individual to drive performance and process improvement

Requirements:

- Excellent organizational and time management skills

- Reliable & Loyal

- Strong communication skills, both written and verbal

- Proficient in using office software such as Microsoft Office Suite

- Knowledge of construction type services

- Ability to multitask and prioritize tasks effectively

- Attention to detail and accuracy in all work performed

Hours we would be aiming for 28-35 hours a week, this is negotiable/flexible to work best for the right candidate, full time or part time considered.

If you meet the requirements outlined above and feel you could make a real positive change for our business we encourage you to apply. :)

Job Type: Full-time

Pay: £12.35-£14.65 per hour

Benefits:

• Casual dress
• Company pension
• Flexitime
• On-site parking
• Private medical insurance
• Work from home

Ability to commute/relocate:

• Nottingham NG13: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

• Lead, coach, and mentor a team of customer service representatives to achieve high performance standards.
• Monitor customer interactions across various channels (phone, email, chat) to ensure quality and adherence to service level agreements.
• Handle escalated customer complaints and complex inquiries, providing timely and effective resolutions.
• Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
• Train new team members and conduct ongoing training for existing staff on product knowledge and service protocols.
• Analyze customer feedback and service metrics to identify trends and areas for improvement.
• Collaborate with other departments to address customer needs and resolve cross-functional issues.
• Manage team schedules, workload distribution, and performance evaluations.
• Maintain a deep understanding of company products and services to effectively guide the team.
• Contribute to the development of customer service strategies and initiatives.
• Ensure a positive and supportive work environment for the customer service team.

• Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Strong interpersonal skills with the ability to motivate and guide a team.
• Proficiency in customer service software and CRM systems.
• Demonstrated ability to handle stressful situations and de-escalate customer issues.
• Experience in developing and implementing customer service processes.
• A proactive approach to identifying and addressing potential customer service challenges.
• Ability to work effectively under pressure and manage multiple priorities.
• A genuine commitment to delivering exceptional customer experiences.
• Familiarity with various communication platforms and support tools.

Envirogen Group UK Limited is currently seeking a highly organized and detail-oriented individual to join our team as a Service Coordinator . As a global leader in water and wastewater treatment solutions, Envirogen is dedicated to helping our clients achieve their environmental and sustainability goals through innovative technology and exceptional service.

As a Service Coordinator , you will play a critical role in ensuring the smooth operation of our service department and providing exceptional customer service. You will be the primary point of contact for all incoming service requests, managing service orders, coordinating technician schedules, and maintaining accurate service records.

The ideal candidate for this position will have excellent organizational and time management skills, strong attention to detail, and the ability to multitask effectively. Proficiency in Microsoft Office Suite and experience with customer service software or CRM systems is a plus. Additionally, a customer-focused mindset and excellent communication skills are essential for success in this role.

If you are looking for an opportunity to join a dynamic and innovative company that is committed to making a positive impact on the environment, we would love to hear from you. Join the Envirogen team and help us deliver exceptional service to our valued customers.

Requirements

• Excellent organizational and time management skills.
• Strong attention to detail and the ability to multitask effectively.
• Proficient in Microsoft Office Suite.
• Experience with customer service software or CRM systems is a plus.
• Customer-focused mindset and excellent communication skills.

Benefits

Supportive and collaborative culture

Opportunity for development and career progression

Private healthcare

Purchase extra annual leave

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

Customer Service Advisor

Location: Belper

Pay Rate: £12.93p/h

Hours: Monday to Friday between 08.00am -18.00pm - also will need to work one on and one weekend off you will only have to work one day of the week either 8am till 3pm on Saturday and 8am till 12pm on Sunday

Contract: Temp to perm for the right candidate!

Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy helping people and solving problems over the phone? We are working work with one of Europe's leading heating technology manufacturers, we're looking for Customer Service Advisors to join our friendly, customer-focused team.

The role will include:

*Answer inbound calls from customers, engineers, and partners regarding servicing and any technical queries

*Log and process service requests, claims and maintenance appointments

*Advising customers that contact through telephone, email, SMS, live chat or WhatsApp

*Provide clear, empathetic and knowledgeable support to all callers

*Maintain Accurate records using the CRM system

What we are looking for:

*Strong verbal communication and active listening skills

*Previous experience in a customer service or call centre role is preferred

*Ability to stay calm under pressure and handle a high volume of calls

* IT literate - confident using phones, email and internal systems * A team player who takes pride in delivering a great customer experience

Benefits of this role:

* Onsite facilities which include canteen and parking

* Competitive pay rates

* Temporary to Permanent work, this is long term work

* Dedicated consultant and 24/7 phone lines

* Blue Arrow app to manage your hours and availability

How to apply:

If you would like to apply for this role, please click apply button and submit your up-to-date CV and follow the online registration process. Please allow 24-48 hours for your application to be processed (excluding weekends).

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.