What Jobs are available for Customer Service in Banbury?

Customer Service Representative – Print Industry

Location: Oxford

Job Type: Full-Time

Salary: Competitive + Benefits

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where attention to detail and clear communication are key? Join our dynamic team in the print industry and help us bring ideas to life!

About Us

We are Mayfield Press, and we have been perfecting our skills for more than 25 years, becoming Oxford’s market-leading printer.

With more than 100 experienced staff on our team, and a factory operating 24 hours a day, we have the knowledge and the capabilities to get the job done!

Mayfield brings together the latest in print innovation and our highly skilled staff to offer the most all-encompassing customer service experience possible.

We are always striving to enhance and expand the services we offer our clients, providing you with more ways to communicate with yours.

Role Overview

As a Customer Service Representative , you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. You’ll manage orders, resolve queries, and collaborate with our production team to ensure timely and accurate delivery of print materials.

For further information on our exciting opportunities please click "Fast Apply" to get in touch!

• Proven experience as a Customer Service Representative, with at least 2-3 years in a senior or lead role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and the capacity to handle complex customer inquiries.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience in training or mentoring junior team members is a plus.
• A patient, empathetic, and customer-focused approach.
• Ability to work independently and meet performance metrics in a remote setting.
• High school diploma or equivalent required; further education or certifications are advantageous.

• Respond to customer inquiries via email, chat, and phone.
• Provide detailed information about products, orders, and deliveries.
• Resolve customer issues, complaints, and process returns efficiently.
• Maintain a high level of customer satisfaction through excellent service.
• Update customer records and document interactions in the CRM system.
• Gather customer feedback and contribute to service improvements.
• Collaborate with other remote team members and departments.
• Ensure adherence to company policies and procedures.

• Proven customer service experience, preferably in e-commerce or food retail.
• Excellent communication and interpersonal skills.
• Strong written and verbal English proficiency.
• Proficiency with CRM software and online communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; further education is a plus.
• A genuine interest in food products is highly desirable.
• Reliable internet connection and a suitable home office environment.

• Get full training and development
• A good understanding of the residential lettings industry
• Opportunity to undertake industry qualifications
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

• Aviva Digi care + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• 23 days annual leave, increasing with length of service (and your birthday off)

Customer Service Advisor
£14.48 per hour
Temporary – 6 months
Milton Keynes
35 hours per week, Monday to Friday – Hybrid working available after training

Are you a friendly, motivated person who enjoys helping customers? We’re looking for a Customer Service Advisor  to join a busy, supportive team in Milton Keynes.

As a Customer Service Advisor , you’ll handle customer enquiries by phone, email, and live chat, providing clear information and great service every time. This is an excellent opportunity to gain valuable experience in a professional, fast-paced environment.

What you’ll do as a customer service advisor

• Answer inbound calls, emails, and live chats

• Help customers with queries and find quick solutions

• Make occasional outbound calls to follow up on information or documents

• Update customer records accurately and efficiently

What we’re looking for in a customer service advisor:

• Strong communication and listening skills

• Experience working in a call centre or customer service role

• A positive, can-do attitude and a passion for great service

What’s on offer:

• Amazing working environment 

• 35 hours per week, Monday–Friday

• Hybrid working after training

• Supportive team and full training provided

If you’re looking for a Customer Service Advisor  role where you can make a real difference and be part of a friendly, fast-moving team, apply now!

Hybrid Customer Care Advisor (6 Month Contract) | 28,000
Location: Hybrid - 2- 3 days office-based, 2 days remote

We're looking for an experienced Customer Service professional to join a growing business that prides itself on delivering an outstanding customer experience. As part of the Customer Care team, you'll be the first point of contact for customers, providing efficient, empathetic, and solutions-focused support across multiple channels.

This is a varied and fast-paced role where you'll handle a wide range of enquiries, from orders and deliveries to returns and general account support. We're seeking individuals who are passionate about helping people, thrive in a busy environment, and enjoy working collaboratively as part of a supportive team.

• Provide a friendly, professional, and customer-first service across phone, email, live chat, and social media.

• Resolve enquiries relating to orders, deliveries, returns, and refunds with efficiency and care.

• Liaise with courier partners, warehouses, and internal departments to manage customer needs effectively.

• Build strong customer relationships and take initiative in finding the best solutions.

• Work closely with colleagues across the business to improve customer experience.

• Monday to Friday standard shifts.

• 1 in every 3 Saturdays.

• 1-2 late shifts per week (11:30am - 8:00pm).

• Previous experience in a customer service role (office-based or contact centre experience desirable).

• Excellent written and verbal communication skills, with strong attention to detail.

• Ability to manage multiple tasks effectively in a fast-paced environment.

• A proactive problem-solver with a positive, customer-first mindset.

• Highly organised, adaptable, and reliable.

• Salary of 28,000.

• Hybrid working (3 days in office, 2 days from home).

• 25 days holiday (plus bank holidays) - Pro rata.

• Discretionary bonus scheme.

• Opportunity to develop your skills in a supportive and collaborative environment.

BBBH34368

Job Title:  Customer Service Adviser   

Basis:  Full time Permanent Employed Role.

Location:  Office Based in Milton Keynes, England,UK.

Target: Minimum of 12 Months experience in telephone-based customer service or sales environment desirable.

Rewards : Competitive basic salary with a realistic OTE £28,000 - £30,000 

Role Progression: Opportunities to join our Mortgage Academy subject to in-role performance and application. Sponsorship for CF1 & CF6 or CeMAP equivalent professional qualifications necessary to become a Mortgage Adviser*

Working Hours: Monday to Friday 9am – 5:30pm.

Timeline : Immediate interviews and start.

Connells Group:

Connells Group is the largest and most successful estate agency network in the UK.  Our Customer Services roles in Milton Keynes provide are dedicated to supporting our “lifetime service”.  Your role in in contacting our customers and arranging their mortgage review appointments is the critical first step in our service proposition and it provides successful applicants a great foundation for a career in mortgage and financial services.  You will come to understand the mortgage journey and mortgage terminology, and you will work closely with our Mortgage Advisers.  If it is your ambition and you prove capable, you will receive training and support towards mortgage advice qualifications to help you develop your career with us.

All our roles are telephone based so you will be articulate and engaging.  As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused.  You will already have good experience and a strong track record in customer sales and service and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential.  Your desire to excel while delivering a first-class customer experience is most important of all.

Main Purpose of Job:

• Re-engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers.
• Delivering the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey.
• Maintaining strong and effective working relationships with our Mortgage Adviser teams.
• Helping customers with mortgage related enquiries as you develop.
• Fulfilling all role-based learning and development objectives.

Required Knowledge, skills and qualifications:

• Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
• Able to accurately record and assess information in live contact environments.
• You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
• You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set.

Benefits: 

• Permanent Full Time Role.
• Extensive induction coupled with an ongoing training, support and development program.
• 25 days paid holiday plus Bank Holidays.
• Unrivalled opportunities for progression, promotion and personal development in an expanding business.
• Contributory workplace pension. *
• Generous Staff referral bonus scheme. *
• Death in service cover. * 
• Based in modern air-conditioned offices in Milton Keynes with free onsite parking.
• 24 Hour Wellbeing Employee Assistance programme.

 (*T&Cs Apply)
If this role sounds of interest, please forward your CV by clicking Apply Now, or call Elliott Pennell - Talent Acquisition Consultant at The New Homes Group for a confidential chat on (phone number removed)

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor to work on behalf of a funeral company, assisting with customer queries.

This is a part-time, temporary position working 11 hours per week, evening and weekend shifts only.

Package for a Customer Service Advisor:

Salary: 12.21 per hour

Hours: Weekday evening shifts (Wednesday - Friday) 5pm - 7pm
Weekend shifts will be 10am -3pm

Contract Type: Temporary

Location: Banbury

Start date: ASAP

Key Responsibilities of a Customer Service Advisor:

• Working on behalf of a funeral company

• Answering calls regarding a variety of queries around funeral plans

• Assisting customers with their funeral payment plans

• Ensuring all queries are answered in a timely manner

• Providing a warm, friendly approach, ensuring empathy is shown at all times due to the nature of the calls

Key Skills and Experience of a Customer Service Advisor:

• Having a warm and friendly telephone manner is required

• Experience using digital communication systems is preferred

• Passion for delivering a great customer experience

• Ability to demonstrate strong communication skills

• Reliable, trustworthy, discreet and professional are key attributes

If you are interested in this Customer Service Advisor position and have the relevant experience required, please apply now!

Red Recruitment (Business)

We are seeking a proactive and enthusiastic Customer Services Advisor to joina small, riendly team. This is a full-time, office-based role where you'll play a key part in delivering exceptional customer service and ensuring the smooth running of our daily operations. The role is full time and office based offering a starting salary from 25,000, experience and skills will be considered. Based just outside Brackley.

Key Responsibilities for the Customer Service Advisor:

• Deliver outstanding customer service: Provide professional and friendly support to all customers, ensuring a positive and efficient experience from initial contact through to completion.
• Handle incoming calls and emails: Respond promptly and professionally to customer enquiries, offering accurate information and support at every stage.
• Communicate effectively: Demonstrate excellent communication skills, both verbal and written, with the ability to convey detailed and sometimes technical information clearly, confidently, and professionally to customers and colleagues.
• Process and review reports: Check and interpret detailed information with accuracy, ensuring all relevant data is recorded and acted upon appropriately.
• Coordinate deliveries and installations: Schedule and manage deliveries, liaising with colleagues, and third-party providers to ensure timely completion and customer satisfaction.
• Maintain records: Update and manage customer databases, ensuring information is recorded accurately and in compliance with company procedures.

Key Skills Required for the Customer Service Advisor:

• Excellent verbal communication skills: Have ability to engage confidently and professionally with customers, in handling enquiries and escalations calmly and effectively. The ideal candidate will demonstrate strong customer-focused skills, including empathy, patience, and resilience.
• Strong written skills: Confident in drafting professional emails, with the ability to convey detailed information clearly and professionally to customers
• Proficient in Microsoft Office and general computer systems / databases
• Strong attention to detail : A high level of details and accuracy is required
• Organisational skills: Be highly organised with the ability to manage multiple tasks, prioritise workloads, and meet deadlines.
• Experience: Previous experience in a similar role is an advantage; however, full training will be provided for the right candidate.
• Own transpor t essential

What's in it for you?

Competitive salary
No weekends - Monday to Friday 08:30 - 17:30
Free onsite parking
Supportive team environment
Holiday: 28 Days Holiday (Inc Bank Holidays) and Christmas shutdown
Salary: Starting from 25,000 experience & skills will be considered

Employ Direct is a subsidiary of Cameo Consultancy. All suitable applications will be forwarded to our client, and they will be in touch with you directly.