1545 Customer Service jobs in Basildon

Do you have excellent customer service experience and seeking a new role?

We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented.

The role is paying 12.50 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role.

You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. This role could also become Stand-by position.

Responsibilities:

• Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment.
• Separate those applicants with special appointments.
• One hour a day will be required to work outside greeting applicants/visitors
• Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room.
• Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not.
• Check all applications to make sure they are complete.
• This role will require lifting of boxes of documents for transportation
• Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable).
• Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time.
• Provide other information assistance to the pavilion-visiting public as necessary.
• Ensure that public are treated fairly and professionally
• Respond to any crowd control emergency and alert Mission guards as appropriate
• Ensure uniform is clean and of proper fit
• Maintain pleasant and positive attitude when dealing with the public
• Adhere to the security rules established by the Mission
• Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager
• Take action to improve service as necessary
• Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager
• Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager.
• This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided.
• The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them.

Why work with Adecco:

• 20 days annual leave 8 days bank holiday
• Perks at work - discount vouchers and points to spend
• Support program with 24/7 helpline
• Eye care vouchers
• Competitive pension scheme

If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Handle a high volume of inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Resolve complex customer issues, complaints, and escalations with a focus on first-contact resolution.
• Provide expert product knowledge and support to customers, guiding them through solutions.
• Maintain accurate and detailed customer records in the CRM system.
• Identify opportunities to improve customer satisfaction and loyalty.
• Assist in training and mentoring new customer service representatives.
• Contribute to the development and refinement of customer service policies and procedures.
• Proactively identify trends in customer inquiries and feedback to inform product and service improvements.
• Collaborate with other departments to ensure seamless customer experiences.
• Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
• Handle sensitive customer information with confidentiality and discretion.
• Stay up-to-date with product knowledge and company updates.

• Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote environment.
• Patience, empathy, and a customer-first attitude.
• Strong typing skills and computer literacy.
• Ability to adapt quickly to new systems and processes.
• Experience in mentoring or coaching junior team members is a plus.
• Familiarity with specific industry products or services is advantageous.
• A reliable internet connection and a dedicated, quiet workspace.

Willis Owen is a part of the Moneyfarm Group, a pan-European digital wealth manager with more than 130,000 active investors (and growing quickly) and over €5 billion invested on our platform.

Willis Owen itself has over 20 years of experience in helping UK investors make smarter financial decisions. Known for its customer-first approach, Willis Owen provides a trusted platform, expert insights, and a wide range of investment solutions designed to empower individuals to take control of their financial future. By combining Willis Owen’s heritage of client trust with Moneyfarm’s cutting-edge digital solutions, we are uniquely positioned to deliver long-term value, innovation, and peace of mind to our customers.

 About the role

We are looking for a proactive and experienced Customer Service Representative who is passionate about delivering exceptional customer care and contributing to the success of the Willis Owen team. This role is central to maintaining and growing our reputation for outstanding customer service, supporting both clients and colleagues across the business.

You will act as a trusted point of contact for customer and administrative support, confidently handling complex queries and ensuring smooth day-to-day operations. To succeed, you will need a passion for learning about our products and services, the ability to remain solutions-oriented under pressure, and the drive to continuously improve processes.

We are seeking someone who shows empathy, attention to detail, and initiative — someone who thrives in a fast-paced environment, supports less experienced team members, and is committed to going above and beyond for customers.

Key Responsibilities

-    Handle all incoming customer queries, issues and requests via phone, email, secure message and live chat to a high standard; make outbound calls where necessary

-    Deliver exceptional customer service by responding to inquiries empathetically, professionally, and in a timely manner

-    Troubleshoot and provide technical support to customers with product and service issues

-    Raise, track and resolve support tickets, ensuring customer satisfaction before closure

-    Investigate and resolve customer dissatisfaction and escalate where appropriate

-    Process forms and life event documents accurately

-    Assist customers with account registration, online account management and related queries

-    Maintain accurate and up-to-date customer information in the CRM system

-    Collaborate with the administration team at Embark and other departments to ensure queries are resolved promptly

-    Support continuous improvement by sharing customer feedback and identifying opportunities to enhance services

-    Mentor and support less experienced team members to build collective knowledge and performance

-    Stay up to date with company products, services, compliance policies, and attend relevant training/development sessions

-    Adhere to company compliance, AML and Data Protection policies, and work in line with FCA expectations

-    Ensure all work complies with company policies and the Health and Safety at Work Act 1974

There may be additional activities to be undertaken from time to time in order to maximise the contribution to Willis Owen’s goals and objectives.

Requirements

-    Proven experience in a customer service role, ideally in financial services (desirable but not essential)

-    Excellent verbal and written communication skills, with a customer-focused and empathetic approach

-    Strong organisational skills and ability to manage time effectively in a fast-paced environment

-    Confidence to handle complex queries independently and collaboratively

-    Computer literacy, including knowledge of CRM systems and Microsoft Office packages

-    Strong problem-solving skills with a proactive, solutions-oriented mindset

-    Ability to remain calm, professional, and approachable when dealing with complaints or sensitive issues

-    Attention to detail with strong multitasking skills and accuracy in record-keeping

-    Ability to work with little or no supervision as well as being part of a team

-    Commitment to confidentiality and handling sensitive information appropriately

-    Minimum 2:1 degree (preferred)

Customer Service Representative, Vehicle Support (Pivotal)

London, UNITED KINGDOM

As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT.  United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.

At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.

At THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles, directly to your door. Whether it's a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it’s an experience.

Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an impact in two innovative, growing companies - all under one roof.

Requirements

Are you able to engage with customers to provide a truly great service? If so, come and join the Pivotal team within the Vehicle Support Department. 

To contribute to a scaling business, you will need to display a great work ethic and be able to work independently. 

One of your main responsibilities will be reviewing vehicle condition reports and discussing with customers, where necessary to avoid escalated disputes.

We are seeking applications from candidates with proven experience in providing direct telephone and online customer services, ideally within a similar environment. 

Although this role is mainly based from home, there is a requirement for occasional travel to our offices in central London (Old Street).

Working within the Member Vehicle Support Department, you will;

• Prioritise and process customer enquiries submitted by telephone, email, live chat or instant message.
• Review vehicle condition reports. 
• Communicate to customers any vehicle collection charges, negotiating where necessary to avoid escalated disputes.
• Understand and operate within the framework of the BVRLA guidelines. 
• Support customers with any vehicle issues they may experience, such as a breakdown or accident. 
• Investigate and resolve customer queries quickly and patiently.
• Maintain thorough and accurate customer record-keeping at all times. 
• Liaise with retailers within the JLR network, insurance companies and repair shops as necessary. 
• Work as part of the broader Sales and Member Services team to provide proactive customer support.

Skills & Experience

• Excellent written and verbal communication skills required (fluent in English, both written and verbal).
• Friendly, patient and able to work in a fast-paced environment.
• Determination, diplomacy, and excellent interpersonal skills.
• Customer Service experience.
• Ideally, would be aware of the vehicle inspection/appraisal process and have knowledge of BVRLA fair wear and tear standards.
• Negotiation and influencing skills.
• Strong IT skills.
• Extreme attention to detail and accurate record-keeping.
• Excellent time management skills with the ability to work to deadlines. 
• Ability to prioritise workload based on customer requirements.
• React quickly and efficiently with both internal and external issues. 
• Be a critical thinker and use initiative to solve problems.
• Experience in the automotive industry is strongly desirable, but not mandatory.

Benefits

What we offer

• Permanent contract
• Hybrid working Environment
• Company Pension
• Annual bonus
• 25 days annual leave (an extra day off a year for your birthday)
• 2 paid days off for volunteer work
• Life assurance at 4 x base salary
• Healthcare Cashback Plan
• Competitive Salary with discretionary bonus scheme
• Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars

By applying to this position, you agree to allow InMotion Ventures Ltd (Abbey Road, Coventry, CV3 4LF, ) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission our end client.

We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.

We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.

Here’s a link to our privacy policy . In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data. If you have not heard back from us within 3 weeks, please assume your application has been unsuccessful.

We’re looking for a highly organised Customer Service Administrator to join our close-knit, 5-star-rated Customer Service team. This office-based role combines order administration  with hands-on customer support  — from processing orders and preparing shipping documents to liaising with carriers and assisting customers via phone, email, and chat

You’ll be the link between warehouse, operations, and the customer, making sure everything runs smoothly from order to delivery. Expect variety, autonomy, and a friendly team atmosphere.

What you’ll be doing:

• Managing daily order processing & dispatch planning
li>Creating shipping documentation and coordinating collections
• Supporting customers with enquiries, returns, and complaints
• Handling branded orders and liaising with suppliers
• Providing admin support to the Head of Customer Services

What you’ll need:

< i>3+ years’ experience in customer service/admin roles < i>Strong attention to detail and excellent communication skills
• Confident using Microsoft Office & quick to learn new systems
• Proactive, reliable, and calm under pressure

Bonus points for:

• Experience with Brightpearl, ShipStation
• Knowledge of international shipping
• German or French language skills

You will receive:

• Friendly, down-to-earth team (no shifts, no weekends)
• Free parking, excellent transport links (5 mins from Tottenham Hale)
• 22 days holiday + Christmas shutdown + UK bank holidays
• Snacks, drinks, and a very friendly office dog

Due to the high volume of applications Recruited UK receives, we will make every effort to respond with feedback, although this is not always possible.

If you have not been contacted within 5 days, then, unfortunately, you have not been successful on this occasion, but we may keep your details on file and contact you with future opportunities

                              If you feel you match the criteria above, please apply.

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry.

Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

We’re recruiting for Customer Service Advisors to earn £ 23,809.50 per hour.

Customer Service Advisor benefits:

• A range of discounts for leading Highstreet brands
li>Company pension
• Flexitime considered
• Referral programme available
• Comprehensive salary
• Training is included to prepare you for this role

Customer Service Advisor role:

A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment

You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.

You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.

Customer Service Advisor pay:

£23,809.50 per hour + bonus and benefits.

Working hours: Mon-Fri, 40 hrs/week
Reports to: Group Head of Trade Compliance & QHSE

This is a fantastic opportunity for an experienced Customer Service Manager to join a leading organisation in the aerospace sector. You'll lead and evolve the customer service function to deliver a best-in-class experience for global clients. This role is ideal for someone who's hands-on, strategic, and passionate about service excellence.

• Lead, mentor, and develop customer-facing teams to exceed performance goals.
• Drive and implement customer service policies, procedures, and KPIs.
• Handle escalated customer issues and drive resolution.
• Monitor performance through metrics (e.g. satisfaction scores, resolution times).
• Design and deliver training and coaching across customer service and management teams.
• Collaborate cross-functionally with sales, operations, and logistics to ensure a seamless customer journey.
• Gather and use customer feedback to drive continuous improvement.
• Present insights and performance data to senior leadership.

• Proven track record in leading customer service teams.
• Experience in process improvement and customer experience strategy.
• Strong communication, relationship-building, and stakeholder management skills.
• Confident in delivering training and presenting to internal and external audiences.
• Proficient in CRM tools (e.g. Salesforce) and Microsoft Office Suite.
• Analytical mindset - able to interpret data and make actionable recommendations.
• Experience in or passion for the aerospace or similar high-tech industries.
• Flexible and open to occasional global travel.
• Multilingual skills are a plus.

ACS are recruiting for a Customer Service Manager . If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desire.