What Jobs are available for Customer Service in Basildon?
Showing 106 Customer Service jobs in Basildon
Customer Service Representative
Posted 12 days ago
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Customer Service Representative – Job Description
We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.
As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.
We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.
Key Responsibilities:
- Assist customers with bookings, reservations, inquiries, and complaints
- Maintain accurate and up-to-date records of customer interactions
- Provide clear and friendly communication across multiple channels
- Collaborate with internal departments to meet customer needs
- Handle transactions or payment processing as required
- Promote services, products, and special offers when appropriate
- Maintain a positive and professional image at all times
Requirements:
- No prior experience necessary; full training will be provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to multitask and perform well under pressure
- Flexible availability, including evenings and weekends
- A willingness to learn and grow in a team environment
If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.
Company Details
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Customer Service Representative
Posted 26 days ago
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Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
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Customer Service Representative
Posted 25 days ago
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Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
- Process orders, requests, and returns accurately.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve the customer experience and suggest service enhancements.
- Build rapport with customers and foster strong relationships.
- Collaborate with internal departments to ensure customer needs are met.
- Adhere to company service standards and performance metrics.
- Assist with administrative tasks related to customer service operations.
- Handle customer feedback and suggestions constructively.
- Previous experience in a customer service or call center environment is essential.
- Excellent communication and listening skills.
- Strong problem-solving abilities and a patient demeanor.
- Proficiency in using CRM software and standard office applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a genuine desire to help customers.
- Good written and verbal English is mandatory.
- Must be able to work full-time from our office located in London, England, UK .
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Customer Service Assistant
Posted today
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Salary
£25,122 to £26,127 per annum
Contractual hours
37
Basis
Full time
Package
Permanent
Date posted
29/10/2025
Job reference
REQ
Chelmsford City Council is committed to providing excellent waste and recycling services to our community. We are currently seeking a dedicated and enthusiastic Customer Service Assistant to join our team. If you have a passion for helping others, possess the skills necessary to deliver outstanding customer service, are ready to take on this rewarding challenge and contribute to our mission of providing exceptional waste and recycling services we would love to hear from you
Customer Service Assistants play a vital role in ensuring that our residents receive the highest level of service. Responsibilities include providing a high level of customer service via phone, online, and face to face interactions ensuring that all enquiries and concerns are addressed promptly and professionally.
The successful applicant will be experienced in actively listening to customers to fully understand their needs and issues, demonstrating empathy and patience. The post holder will possess the skills to remain calm under pressure, especially when dealing with challenging situations and utilising effective conflict resolution skills.
Members of the customer and business support team will support with administrative tasks, including data entry and record keeping, processing payments and handling financial transactions, to ensure smooth operations.
At Chelmsford City Council we value our employees and offer a supportive work environment. Applicants will have the opportunity to make a positive impact in your community while developing your skills and career. We provide comprehensive training and ongoing professional development to help you succeed in your role.
Interviews are currently scheduled for the 19th November 2025.
Find out more about Chelmsford and Working for the City Council by viewing our Uncover Your Potential brochure above.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.
To view further details for this role including a job description, please click the link on the attachments section.
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Customer Service Administrator
Posted today
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Customer Services Administrator
Simply Stoves Limited – (Southminster, Essex)
Simply Stoves Limited is a well-established supplier of wood burning, gas, and electric stoves. We are looking for a reliable and organised Customer Services Administrator to join our growing team.
Job Description
The role involves providing excellent customer service and administrative support. You will be the first point of contact for customers, handling enquiries, processing orders, and ensuring that every customer has a positive experience.
Responsibilities
- Respond to customer enquiries via phone, email, live chat and in person
- Process and manage customer orders accurately
- Provide product information and guidance to customers (full training given)
- Liaise with suppliers, couriers, and installers to ensure smooth delivery and installation
- Keep customer and order records up to date
- Assist with website administration and updating product details
- General office administration duties as required
Requirements
- Previous experience in customer service and/or administration
- Excellent communication skills, both written and verbal
- Strong organisational skills and attention to detail
- Confident using Microsoft Office and online order systems
- A professional, friendly, and approachable manner
- Knowledge of stoves or fireplaces (desirable but not essential – training will be provided)
Benefits
- Salary meets National Living Wage (reviewed annually)
- Full-time, permanent role (Monday to Friday)
- 28 days annual leave (including bank holidays)
- Staff discount on our full product range
- Supportive and friendly working environment
How to Apply
Please submit your CV along with a short cover letter explaining why you would be a great fit for this role.
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Expected hours: 35 per week
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount
Work Location: In person
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Customer Service Assistant
Posted today
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Job Description
Customer Service Assistant
Wilson's Casino Experience
£ £3.10 per hour (dependant on shift hours)
Minimum 40 hours per week
We are Wilson's Casino Experience, a family run business and operator of high street 24hr Adult Gaming / Bingo venues. We are expanding across the south east of the UK and we're looking for friendly and professional people to join our team.
We are currently recruiting for full time Customer Service Assistants for our new Maidstone venue.
Flexibility and a passion for dealing with customers are essentials for this role.
You will provide a high standard of customer service and safety to all customers and visitors to our venue.
Key Responsibilities will include:
You will greet all of our visitors with a friendly warm welcome and provide the best customer service experience possible.
You will provide help to customers and visitors who may require assistance.
You will remain friendly, approachable and professional at all times.
You will help to maintain the cleanliness and tidiness of the venue.
You will follow all health and safety procedures.
You will follow the company's cash procedures, including handling cash and providing assistance to our customers.
You will ensure that all cash transactions are carried out accurately and all financial transactions are recorded properly, in accordance to the company's procedures.
You will ensure that our "Challenge 25 Policy" is followed and will be responsible for checking identification.
You will assist with our promotions and marketing.
You will be fully compliant with our licensing objectives – training will be given.
You will be available to work any of our designated shift times (see below).
We offer:
Competitive salaries.
Company pension.
Full training.
Possible opportunities to progress throughout the business.
If you are a people person and have got the skills and customer service experience we're looking for, apply today
* Please note due to this vacancy being in an Adult Gaming Centre, ALL applicants legally need to be 18 or over.
Job Types: Full-time, Permanent
Salary: £1 25 (day shift & night shift) - 3.10 per hour (overnight shift)
Normal Schedule (subject to change):
Day shift (7am-3pm), Night shift (3pm-11pm), Overnight Shift (11pm-7am). You must be available to work any of these shift patterns, on any given day of the week.
Experience:
Customer Service: 1 year (preferred, but not essential)
Previous work in Adult Gaming Industry: 1 year (preferred, but not essential)
Job Types: Full-time, Permanent
Pay: 2.25- 3.10 per hour
Benefits:
- Company pension
Application question(s):
- What is your current home location? (you MUST answer this question)
- Please tell us how you would travel to and from Maidstone town centre? (you MUST answer this question)
- Do you have any previous experience working in Adult Gaming Industry? If so, please give brief description and length of time. (you MUST answer this question)
- You must legally be over 18 to work in a gambling venue. Are you over 18 years of age? (you MUST answer this question)
- We operate 24 hours a day, 7 days a week. Please confirm that you are happy to work any shift, day, night & overnight? (YOU MUST ANSWER THIS QUESTION)
Experience:
- Customer Service: 1 year (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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Customer Service Executive
Posted 16 days ago
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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
The role will work closely with colleagues within all areas of the business to deliver a first class Customer service, Customer satisfaction, and to manage Customer orders quickly and efficiently. The role will work closely with the Sales team to ensure all Customer orders are booked promptly. The role will also assist the Sales team manage and develop high value Teledyne e2v accounts and drive process improvements.
Build and maintain strong relationships with Teledyne e2v's external Customers that they support by ensuring all enquiries are dealt with in a timely manner to encourage new business, loyalty and repeat business to meet the Business Unit forecasts.
Use excellent communication skills and the ability to interact with people of all levels, to build and maintain strong working relationships with Operations, Supply Chain, Credit Control, Trade Compliance and Logistics on a daily basis.
Working cross functionally with all our internal Customers & suppliers to remove blocks that negatively affect the Customer experience (represent the voice of the Customer within Teledyne e2v).
Recommend enhancements & simplifications to Customer Services procedures.
Assist with ad hoc Customer Services projects or perform other tasks as required by the Customer Services Manager.
**Skills & Experience Essential Qualifications:**
+ Experience of operating in a Customer Service or Order management role within a manufacturing organisation in a complex and international context.
+ Continuous improvement and process-oriented mind set.
+ Drive to ensure excellent Customer service and quality of Customer experience.
+ Strong persuasive communication, influencing and negotiation skills both verbally and in written form.
+ Used to working to tight deadlines and able to prioritise workload under pressure.
+ Advanced understanding and experience of working with ERP and CRM systems (SAP or equivalent) from Customer Service perspective.
+ Extensive knowledge of MS Excel and good working knowledge of other MS office products (Outlook, PowerPoint and Word).
+ Highly analytical with an eye for detail.
+ Highly motivated, flexible and able to work with high levels of autonomy.
+ Team player with an ability to work independently.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
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Customer Service Agent
Posted 14 days ago
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Key Responsibilities:
Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.Qualifications:
Education: High school diploma or equivalent required; college degree is a plus.Experience: Previous customer service experience or similar roles is beneficial.Skills:
Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Patience and professionalism in handling challenging situations.Strong organizational skills and attention to detail.Proficiency with customer service software, CRM tools, and Microsoft Office Suite.Ability to manage multiple tasks in a fast-paced setting.What We Offer:
Competitive pay and a comprehensive benefits package.Opportunities for growth and career development.A supportive and collaborative team environment.Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.Is this job a match or a miss?
Customer Service Advisor
Posted 17 days ago
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Customer Service Specialist
Posted 21 days ago
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About Us:
R.A.D® is a performance footwear company using innovation and creativity to unlock the euphoria of sport. Inspired by skateboarding and surfing, we blend cutting-edge performance with a distinctive aesthetic rooted in lifestyle subcultures. As an underdog in a field dominated by giants, we focus on authentic, credible brand-building that challenges the status quo—step by step crafting a legacy. Tuned For The Future.
As we continue to expand our reach and product offerings, we are seeking a hungry, driven, exceptional communicator to help grow our Customer Experience team. This is the perfect opportunity for someone early in their career who wants to have huge impact on a growing brand.
Role Overview:
R.A.D®s customer is at the heart of everything we do. We have a hugely loyal customer base who keep coming back because our products are exceptional, but so too is the customer experience. We are seeking a Customer Service Specialist who wants to deliver exceptional experiences to our customers, while staying true to our brand values, voice and business needs.
Key Responsibilities:
- Engaging directly with customers, responding to their questions in a way that feels authentically R.A.D®.
- Ensuring every customer feels like R.A.D®s #1 priority and receives a high-quality experience, no matter the ask.
- Answering queries and managing the customer inbounds on pre and post sales, and everything in between.
- Providing specialist answers to questions about products and the brand, taking pride in being a subject matter expert.
- Managing customer returns efficiently so that customers feel supported throughout the process.
- Assisting in the creation of customer orders, seeding orders and any other internal or external order assistance, as required.
- Recommending improvements to company processes for efficiency; always looking for automations while still managing the day-to-day tasks.
- Calmly managing a varied workload, understanding that the inbox may be busier at launches and other moments.
- Working with the Customer Service Manager, the Director of Operations, the Supply Chain Manager and any other team as required to ensure Customer Service is the best internal resource it can be.
- Willing to take on wider business tasks as is needed in a growing team.
Requirements
Key Skills/Experience required:
- Proven excellence in communication – either in a customer service role or similar (previous customer service experience is a huge plus); with a focus on email communications.
- Tech-savvy - you maybe haven’t worked with Shopify or Gorgias before, but you’ll be able to pick it up quickly!
- Proficient at MS Office tools.
- Impeccable attention to detail.
Not essential but nice to have skills/experience:
- Previous in-house customer service experience for a brand.
- Working with Shopify’s back-end – particularly Orders and Products.
- Proven track record of responding to followers, customers on social channels.
- Knowledge of and interest in fitness, in some form, is a bonus.
This role is for you if:
- You absolutely love dealing with people, problem solving and that satisfying feeling of a happy customer.
- You are happy to operate in the grey – you can handle nuance and reflect that in the way you communicate. You are adaptable and understanding when priorities shift or processes evolve.
- You thrive in fast-paced environments where no two days are the same.
- You are a 100% team player, and always seeking ways to help the team and the brand, as well as the customer.
- You're a good listener with natural empathy, who can approach a problem from both sides.
- You’re a self-starter with the ability to use initiative – you don’t wait for instruction, but you always seek to understand better and aren’t afraid to ask for help.
- You’re so excited about the brand that it will shine through in your product knowledge and customer relations.
We are global but based in the UK. Occasionally you may be asked to help keep things moving along for our international customers during UK bank holiday periods.
Benefits
- 25 days holiday plus bank holidays
- Generous personal footwear and clothing allowance
- Family & friends discount and early access to R.A.D® products
- On-site gym
- Quarterly Power of Movement allowance towards fitness pursuits
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