1517 Customer Service jobs in Bath

Customer Service Representative

Salary: £24,941
Monday-Friday, 8:30am - 6pm
Bristol Lake view, Bristol, BS34 8SW

You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families.

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• Respond to customer inquiries via multiple channels (phone, email, live chat) in a timely and professional manner.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process customer orders, returns, and exchanges accurately.
• Provide product information and recommendations to customers.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to improve the customer experience.
• Collaborate with internal teams to address customer needs.
• Adhere to company policies and procedures.
• Contribute to a positive and supportive remote team environment.

• Proven experience in a customer service or contact center role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and help desk systems.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; further education is a plus.
• A positive attitude and a customer-first mindset.
• Reliable high-speed internet connection and a suitable home office setup.

Customer Service Administrator
12.73 per hour + holiday
Corsham, Wiltshire
6 week Temporary Assignment

Do you have previous customer service experience? Are you immediately available? If the answer is YES, then this could be the temporary position you have been looking for!

Working in partnership with my client, we are looking to recruit a proficient and engaging Customer Service Administrator to join their growing team in Corsham. You will be the main point of contact for customers ensuring a first-class service is provided at all times.

Duties:

• Contacting customers to arrange deliveries
• Resolve customer queries via telephone and email
• Liaise with 3rd party logistics
• Schedule appointments
• Update and maintain electronic records and documentation
• Liaise with outside organisations
• Ensure all documentation is accurate and correct
• General administration

Person Specification:

• Previous customer service experience is essential
• Excellent communication and organisational skills
• Professional and personable telephone manner
• Able to build rapport quickly
• Sound knowledge of Microsoft Office
• Able to work well under pressure and to tight timescales

Hours of work will be Monday to Friday 8am - 4.30pm (week 1), then 10am - 6.30pm (week 2).

This role will start immediately, therefore, candidates must be immediately available. Due to the client's location, having your own transport would be beneficial.

Successful candidates will be contacted within 7 working days of their applications. should you not hear from us within this time, please assume that your application was unsuccessful.

An exciting new Customer Service Advisor opportunity at DX!

About Us

We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail!

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.

Why DX?

We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.

Role summary:

Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.

Key responsibilities:

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery - every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!

We look forward to hearing from you!

Thrive Trowbridge are delighted to be working with our client in the Trowbridge area who are actively looking to recruit a Customer Service Manager on a permanent basis.

What you will be doing:

• Management of the customer service department to ensure high standards of client satisfaction
• Overseeing a diverse portfolio of Key Accounts and clients
• Supervision of a team including reviews, development, coaching and training
• Involvement with invoicing, pricing and more complex customer service issues
• Collaboration with a number of other departments

What you will need to succeed:

• Exceptional customer service / account management experience
• Proven track record within a similar role, ideally from within production or engineering and a technical product range
• Strong staff management skills including training and mentoring
• Great attention to detail, numeracy skills and the ability to lead by example
• Excellent communication skills as you will be dealing with a variety of internal departments and clients

What you will receive in return:

• Competitive salary
• Full time Monday to Friday
• Generous benefits package including 25 days holiday plus BHs and health cover
• The opportunity to join a collaborative environment that values both technical and interpersonal excellence
• *Please note 100% office based*

What you need to do next:

If you are interested in being considered for this position, please contact sarah.collins@ (url removed)

Thrive are acting as an employment business in relationship to this vacancy.

If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.

INDTRO

• Management of the customer service department to ensure high standards of client satisfaction
• Overseeing a diverse portfolio of Key Accounts and clients   
• Supervision of a team including reviews, development, coaching and training  
• Involvement with invoicing, pricing and more complex customer service issues  
• Collaboration with a number of other departments

• Exceptional customer service / account management experience
• Proven track record within a similar role from a production or engineering background 
• Experience working with a technical product range
• Strong staff management skills including training and mentoring
• Great attention to detail, numeracy skills and the ability to lead by example
• Excellent communication skills as you will be dealing with a variety of internal departments and clients

• Competitive salary
• Full time Monday to Friday
• Generous benefits package including 25 days holiday plus BHs and health cover
• The opportunity to join a collaborative environment that values both technical and interpersonal excellence
• *Please note 100% office based*

We are working in partnership with a leading housing developer who have a fantastic opportunity for a Customer Service Coordinator to join their team in Bristol on a 6-month fixed term contract.

As a Customer Service Coordinator, you will deal with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner.

You will be dealing with customer concerns received via email and telephone, appointing contractors to deal with any snagging or defects that arise.

The package:

• Competitive basic salary and annual bonus
• Generous annual leave plus bank holidays
• 2 volunteering days per annum
• Private medical insurance, with employee paid cover
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal including discounts

About you:

• Previous experience working in customer service.
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints in a calm manner
• Strong administrative skills
• Good planning and organisation skills
• Excellent communications skills
• Team player

15.06 per hour

3 months initially - with permanent opportunities

Central Bristol - fully office based

37 per week - Monday - Friday 9-5

Are you driven by the chance to help people when they need it most? If that sounds like you, we've got an incredible opportunity available.

Join Tate in partnership with a local authority as a full-time Customer Service Advisors - right at the heart of Bristol's Citizen Service Point. This is where urgent support meets compassionate action. You'll be the first point of contact for individuals facing crisis situations - from homelessness and abuse to urgent benefit needs - offering guidance, empathy, and practical solutions.

What you'll be doing:

• Supporting 3-10 customers face-to-face each day, tackling complex and sensitive issues head-on
• Solving challenging queries with confidence and care
• Collaborating with internal departments to deliver fast, effective resolutions
• Handling incoming calls with professionalism and urgency
• Managing confidential data across intricate databases with precision

This isn't just a job - it's a fast-paced, high-pressure role where you'll be on your feet, thinking on your feet, and making a difference from the moment you step in.

Why apply?

• Comprehensive training to set you up for success
• Long-term career development opportunities
• The chance to be part of a team that truly changes lives

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Service Advisor

Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth . This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey!

The hourly rate is 12.58 per hour and is Monday to Friday only.

Package and Benefits of a Customer Service Advisor:

• Salary: 12.58 per hour

• Hours: Monday - Friday, 8.15am - 5.00pm

• Contract: Temporary for 3 months (there is a possibility for this role to become permanent after)

• Location : Avonmouth

• Lift share scheme

• Amazing progression

• Fantastic attendance allowance which can mean up to 4 additional days annual leave or a cash bonus

• Performance-related bonuses

• Huge discounts on a full range of products

Key Responsibilities of a Customer Service Advisor:

• Receiving inbound phone calls from new and existing customers to help with their queries

• Providing excellent product knowledge and advising customers with the most suitable deals to suit their requirements

• Managing customers' expectations

• Having great conversations and generate fit for purpose solutions for customers

• Organising deliveries for customers, ensuring accuracy at all times

• Dealing with complaints in a professional manner

Skills and Experience of a Customer Service Advisor

• Previous experience in a customer facing role, i.e., retail or hospitality

• Previous call centre experience is desirable but not essential

• Excellent communication skills and a confident telephone manner

• Ability to build and maintain customer relationships

• Passionate about delivering the best customer experience

If you are interested in this position as a Customer Service Advisor , and have the relevant skills and experience required please apply now.

Red Recruitment (Business)