What Jobs are available for Customer Service in Bedford?

We are a growing dental implant distributor with office and sales teams.  This role will be working within our busy friendly office dealing with customers and our sales team.  The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.

Customer services skills are a key factor to this job role.

·    To deal with telephone enquiries and provide exceptional customer service levels at all times

·    Taking orders, advising on stock availability and pricing

·    Provide product information and identifying the customer’s requirements via telephone, post and e-mail

·    Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail

·    Advise customers of out of stock/discontinued products

·    Pick and pack orders (working alongside the Stock Controller)

·    Advise customers of stock availability/discontinued products (working alongside the Stock Controller)

·    Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary

·    Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries.  Check invoices from courier company on a weekly basis and check all invoice data matches deliveries

·    Working with the stock inventory system

·    Assists the Stock Controller with stock, storage, correct layouts and unloading shipments

Requirements

Essential Skills

• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution

• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with

• Excellent communication skills, both verbal and written

• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors.

• The ability to understand stock in regards to layouts and “filing” stock in the correct order (all stock is filed on a serial number basis)

• Possess good IT systems knowledge in MS Excel/Word/Outlook

• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done

• Organise workload to achieve set objectives where there are conflicting demands and priorities

• Possesses physical strength necessary to unload, lift, and carry heavy boxes

1.   CV & Cover Letter → submit via email

2.   Online Assessment → personality & aptitude test 

3.   Online Screening 

4.   Interview Stage → panel interview (Customer Service Manager + Ops)

5.   Offer & Onboarding

Benefits

- Base Salary: £27,000–£30,000 (DOE)

- Pension (auto-enrolment)

- 25 days annual leave + public holidays.

• Proven experience as a Customer Service Representative, with at least 2-3 years in a senior or lead role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and the capacity to handle complex customer inquiries.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience in training or mentoring junior team members is a plus.
• A patient, empathetic, and customer-focused approach.
• Ability to work independently and meet performance metrics in a remote setting.
• High school diploma or equivalent required; further education or certifications are advantageous.

• Respond to customer inquiries via email, chat, and phone.
• Provide detailed information about products, orders, and deliveries.
• Resolve customer issues, complaints, and process returns efficiently.
• Maintain a high level of customer satisfaction through excellent service.
• Update customer records and document interactions in the CRM system.
• Gather customer feedback and contribute to service improvements.
• Collaborate with other remote team members and departments.
• Ensure adherence to company policies and procedures.

• Proven customer service experience, preferably in e-commerce or food retail.
• Excellent communication and interpersonal skills.
• Strong written and verbal English proficiency.
• Proficiency with CRM software and online communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; further education is a plus.
• A genuine interest in food products is highly desirable.
• Reliable internet connection and a suitable home office environment.

Life assurance

Kier Rewards

Additional holiday purchase opportunities

Matched pension scheme up to 7.5%

Enhanced family leave & policies

Share plan schemes

Free health & wellbeing services

Opportunity to purchase health benefits & insurance

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We're looking for a Customer Service Advisor to join our Natural Resources, Nuclear & Networks team based in Huntingdon, working on our Anglian Water Alliance

Location: Fully office based in Huntingdon, Cambridgeshire

Hours: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us

We are unable to offer certificates of sponsorship to any candidates in this role.

What will you be responsible for?

As a Customer Service Advisor, you'll be working within the team who deliver household and business metering programme which includes installations or new meters, replacements, audits and any trials that may be required for Anglian Water. They also lay new or diversion water mains as well as connections to new or existing developments.

Your day to day will include:

• Act as a key interface with customers by planning and making appointments and gain in-depth insight into their concerns & issues, whilst feeding this back to the business
• Liaising with customers, dealing with questions and queries, and re-directing them to the correct teams
• Ensure system and databases are updated and provide analysis to a range of stakeholders to assist with performance
• Assist with the scheduling and planning of works

What are we looking for?

This role of Customer Service Advisor is great for you if you hold:

• Experience within a customer service environment, particularly over the phone within an office/ depot
• Excellent IT and communication skills

We're all about finding potential here at Kier, and transferrable skills are always welcome So, even if you don't tick every box, please apply and we can have a chat.

If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here.

There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier

• Customer Service Advisor Job

• Location: Huntingdon

• Vacancy ID: 8351
• Background check: None
• Flexible Working: Yes
  
  Flexible working could include part time, job share, condensed hours, or flexible start/end times.

Customer Service Coordinator

Key Responsibilities:

Qualifications:

Skills:

What We Offer:

• Leading, mentoring, and coaching a team of customer service representatives to achieve performance targets.
• Monitoring team performance, providing regular feedback, and conducting performance reviews.
• Handling escalated customer inquiries and resolving complex issues efficiently and effectively.
• Developing and implementing customer service strategies to enhance customer satisfaction and loyalty.
• Ensuring adherence to service level agreements (SLAs) and quality standards.
• Training new team members and providing ongoing training to existing staff.
• Identifying areas for process improvement and implementing solutions to enhance customer experience.
• Collaborating with other departments to address customer feedback and implement necessary changes.
• Managing team schedules, workload, and resource allocation.
• Maintaining accurate records of customer interactions and team performance.
• Reporting on key customer service metrics and insights to senior management.
• Acting as a point of escalation for customer complaints and resolving them with empathy and professionalism.
• Fostering a positive and supportive team environment that encourages professional growth.

• Lead, coach, and motivate a remote team of customer service representatives.
• Manage daily operations of the customer service function, ensuring high-quality service delivery.
• Set performance goals and monitor team productivity and quality metrics.
• Conduct regular performance reviews and provide constructive feedback.
• Handle and resolve escalated customer complaints and issues.
• Identify areas for service improvement and collaborate with other departments to implement changes.
• Ensure adherence to company policies and procedures in all customer interactions.
• Develop and deliver training programs for new and existing team members.
• Maintain up-to-date knowledge of company products, services, and support policies.
• Foster a positive and supportive team culture.

• Proven experience in a customer service supervisory or team lead role.
• Demonstrated ability to lead and motivate a team, preferably in a remote setting.
• Excellent understanding of customer service principles and best practices.
• Proficiency with CRM software and customer support platforms.
• Strong problem-solving and conflict-resolution skills.
• Outstanding communication, interpersonal, and listening skills.
• Ability to manage performance metrics and drive continuous improvement.
• Empathetic and client-focused approach.
• Experience in the fintech or technology sector is a plus.
• Bachelor's degree in a relevant field or equivalent experience.