1447 Customer Service jobs in Bedford

Are you passionate about delivering a high standard of customer service?

Are you available to work immediately?

Would you like to begin a new position ASAP?

We are recruiting for a B2B Customer Service Administrator to join a leading organisation based in the Watford area. Due to growth within the business, our well-established client has an exciting opportunity for a Customer Service Administrator to join their team on a temp-to-perm basis.

This is a hybrid working opportunity (2 days from home, 3 days in the office)

Monday - Friday 08:30 - 17:30

Hourly rate based on the salary of 27,000 - 30,000pa

Free on-site parking and good public transport links.

Duties:

• Managing inbound enquiries via phone and email
• Updating customer information on the CRM system
• Raising purchase orders
• Relaying information to customers with regards to delivery time, product availability, and shipping information
• Resolving invoices and payment issues
• Order processing and returns processing

Candidate Requirements:

• Strong communication (both written and verbal)
• Comfortable with Microsoft packages and CRM
• High attention to detail
• Enthusiastic and willing to learn
• Salesforce experience is preferred
• Able to work in the Watford office 3 days per week

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Would you like to work for an award-winning organisation that offer fantastic salary, benefits and progression? Are you keen to build a career within a successful business? Have you got previous customer service and/or administration experience? We have multiple job opportunities available being recruited for ASAP!

Think Specialist Recruitment are delighted to be working with a fantastic organisation based within the Watford area, this successful, growing and award-winning client have exciting opportunities for customer focused candidates to join their growing team. Offering hybrid working, you must be able to attend training at their Watford office and for 2-3 days per week thereafter.

Salary of 30,000 to 31,000

Benefits include:

• Enhanced pension (up to 15% employer contribution)
• Annual salary review
• Up to 27 days annual leave + bank holidays
• Discretionary bonus paid twice annually
• Salary sacrifice car scheme from day 1
• Private healthcare

Candidates must have a customer service background within an office environment, be keen to learn and also grow their career, as well as be great team players to be part of a successful and growing team.

Role overview:

• Support the order process and ensure high levels of customer service are received
• Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process
• Process all deliveries for all orders placed online
• Reply to emails in a timely and professional manner
• Provide a high level of support to customers throughout the process
• Handling customer queries and problems as they arise
• Working well as part of a team
• Contact customers if there is an issue with their delivery

Candidate requirements:

• Previous experience within customer service
• Relationship building skills
• Previous administration experience
• Strong team player
• Good communication skills on all levels
• Able to commute to the Watford office - hybrid working is available after training

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Customer Service Administrator
Permanent
Full-time hours (Monday to Friday, 37.5 per week)
Northampton (NN4)
26,000

Looking for your next step in a customer-focused role where no two days are the same?

We are seeking a proactive and organised individual to join our client as a Customer Service Administrator. If you enjoy solving problems, keeping things running smoothly behind the scenes and supporting clients, this could be the ideal role for you.

The main function of this role is acting as a key point of contact for internal and external enquiries, coordinating technical services, managing deliveries and maintaining up-to-date systems.

Key duties and responsibilities for the Customer Service Administrator:

• Establish and maintain good relationships & communication with customers and colleagues.
• Provide a first-rate customer service for internal and external clients.
• Coordinate orders, deliveries & collections and fault reporting.
• Update internal systems with customer and service information.
• Process parts and pricing requests, handle complaints and respond proactively to telephone and email queries.

Key experience and skills required for the Customer Service:

• Previous administration and customer service experience within an office/commercial environment.
• Proficient using different IT systems, databases / CRMs including MS Office.
• Strong organisation, time management and communication.
• Professional telephone manner
• Accuracy and attention to detail
• Driven with a desire to deliver a high-quality service.
• Capable of working autonomously to continually changing deadlines and priorities.

Additional details:

• Full-time hours - Monday to Friday, 9am-5pm with 30-minute lunch.
• Permanent contract
• Fully office-based

• Deliver high-quality customer service via telephone and digital systems.
• Handle and resolve enquiries at the first point of contact wherever possible, ensuring customer satisfaction.
• Maintain up-to-date knowledge of services and procedures to provide accurate information.
• Use a range of systems effectively, including Microsoft Excel, Word, Outlook, the CRM, telephony and switchboard systems, and the website/intranet.
• Support the wider Customer Service Centre (CSC) team by contributing ideas, suggestions, and constructive feedback to improve service delivery.
• Adapt to changing work patterns and undertake additional duties relevant to the role and grade as required.

• Previous experience in a customer service role, particularly handling enquiries via telephone, is essential.
• Confident and capable in the use of multiple IT systems and applications.
• Strong communication skills and a customer-focused approach.
• Ability to manage and resolve issues proactively, maintaining a professional and positive attitude.
• Flexible, adaptable, and able to work well within a team environment.

Customer Service Coordinator

Location : Bishop Stortford

Salary: Up to 26k pls excellent benefits

Hours: Working Hours Mon -Friday 8.45am -5.00pm (1 hour lunch)

Up to 2 days a week WFH available once probation completed(3 months)

Benefits:

Up to 10% bonus annually (dependant on company performance)

25 days annual leave plus paid bank holidays

An extra day off on birthday

Workplace Pension Auto Enrolment after 3 months. 4% employee contribution, 6% Employer

Job Purpose:

An opportunity is available to join our clients UK Sales Support team, based in Bishop Stortford. Reporting to the Customer Services Manager, the CS Coordinator will provide

excellent customer service within the UK Sales Division by effective order management

in collaboration with other internal department .

Tasks and Responsibilities:

• Display excellent communication skills, both orally and in written format in emails
li>Handle customer enquiries via telephone & email
• Provide excellent customer service

General Duties

• Ensure customer requirements are properly recorded in our internal systems and met
• Manage order entry
• Raise and manage customer complaints throughout the whole resolution process
• Manage and carry out any other duties as assigned
• Solve problems through investigation and research and shows judgement in decision making

Order Management

• Process customer orders for the UK Sales division
• Liaise between the customer and the customer service team at clients other sites
• Cooperate with the sales team and sales coordinators to assist with pricing and order related enquires
• Distribute order confirmation and any other documentation relating to orders as per the customers' requirements

Qualification / Experience

• Must have up to 2 years' experience in Customer Service
• Must have strong skills in Microsoft Office and ability to work with Microsoft Dynamics 365

Skills and Knowledge

The ideal candidate will:

• Be self-motivated with positive attitude
• Be customer-oriented
• Able to work independently and as team player
• Willing to work on continuous improvement personally and within the customer service team
• Exhibit excellent communication skills
• Pay attention to detail
• Be thorough and clear in their communication
• Have good time management with the ability to meet deadlines
• Be an effective problem solver
• Be able to multitask, even when under pressure

Are you a highly organized and customer-focused individual with a strong background in social housing and repairs ? We're looking for a dedicated Customer Service Coordinator to join our busy team in Welwyn Garden City!

If you're passionate about service delivery and customer satisfaction, and thrive in a dynamic environment, this could be your next role.

As a Customer Service Coordinator, you'll be at the heart of our operations, managing high volumes of calls and liaising with clients, subcontractors, suppliers, and supervisors. Your primary responsibilities will include:

• Efficient Scheduling: Skillfully schedule appointments for upcoming jobs, ensuring we consistently meet our contractual Service Level Agreements (SLAs) and deliver on our promises.

• Customer Advocacy: Expertly manage demanding customers or those who have experienced service failures, instilling confidence through excellent communication, both over the phone and via email.

• System Mastery: Utilize our MSi system to actively schedule available operatives and subcontractors to jobs and discuss complex repair inquiries.

We're seeking someone with:

• A strong background in Social Housing and Repair and Maintenance .

• Proven competence in communicating effectively with direct operatives, subcontractors, and residents.

• Basic building maintenance knowledge , including understanding the duration required for various tasks.

• The ability to plan and sequence works , identifying tasks that can be undertaken concurrently.

• Excellent prioritization skills to ensure works-in-progress jobs are on target and appointed efficiently.

• Good written English and strong computer skills .

• Strong project management skills .

• Exceptional communication skills , adapting your approach to different stakeholders at all levels.

• Competitive salary of up to 29,000 per annum.

• Permanent full-time position that offers stability.

• Fully onsite role Monday - Friday.

If you're ready to make a real impact and contribute to a team dedicated to outstanding service, we want to hear from you!

Apply Now: Please submit your CV and cover letter outlining your suitability for the role to Afreen Begum or call (phone number removed).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Customer Service Advisor

12-month temporary contract

12.21 per hour

Hours of work: Monday - Friday 08.30 - 17.00 (37.5 hours per week)

Start Date - 11th August

Based on-site in Milton Keynes.

We are recruiting for a Customer Service Advisor to work for our innovative and global client based in Milton Keynes.

Job purpose: Customer Service Advisor

To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer and Retailer requests are responded to and actioned ensuring customers are fully informed and have been guided through their contract.

Responsibilities: Customer Service Advisor

• Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.
• Responding to queries in respect of the company's products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the company.
• Record all queries and action points on the relevant department customer contact system.
• Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
• Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience.
• Prioritise and organise workload to ensure completed within service level agreement.
• Taking ownership and working within guidelines to resolve customers' and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate.
• Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption.
• Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets
• Being proactive in supporting the team in identifying new processes and department improvements. To help shape the company through supporting new system implementations to enhance our customer experience
• To play an active part in creating a customer centric culture.
• Be an active member across all customer operations area, assisting our customer journey.

Skills / Experience: Customer Service Administrator

• Proven customer service experience.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and negotiation skills (written and oral) letter/email writing including accurate English grammar.
• Ability to multi-task, prioritise and manage time effectively while maintaining strong attention to detail.
• To be computer literate with various packages such as Word, Excel and Cofico/SAP.
• Comfortable working with targets.
• Patience and ability to manage stress.
• Problem-solving skills.
• Experience within a Contact Centre environment, desired but not essential.
• Ability to work under pressure.
• Ability to work without supervision.
• Excellent Time Management Skills.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
• Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
• Relevant experience in an administration role.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.

For information on other roles, we have available please call (phone number removed) for further details.

Customer Services Executive

Watford

Salary 30609 plus benefits - including Parking, or if non driver a free bus to business park from Watford Juntion! Great career progression opportunities and annual bonus!

(Hybrid is offered but not until after probation - all training on site at the Watford office)

Are you looking to work within an innovating and exciting company that is constantly moving forward plus is an award-winning and well-established organisation!

We are working with an award winning company that isn't just forward thinking, but growing year on year!

Due to this growth within the business, there are opportunities for passionate customer service individuals to join this fun and vibrant company as they move into the next phase of the business. In return for fantastic benefits and a great working culture! If you are a Customer Service person passionate about giving a good service and being rewarded for your commitment please see below -

Your Role

• Dealing with all customer orders
• Quotes for customers
• Update customers on progress
• Update in house systems
• Pricing
• Work closely with internal and external teams
• Handling inbound calls
• General admin

Ideal candidate

• Excellent communication skills
• Experience within a customer support role
• Proficient with IT such as CRM systems and outlook
• Great interpersonal skills
• Team player
• Passionate about customer service
• Must be able to commute to Watford during training.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

My client based on the outskirts of Huntingdon are currently recruiting for a customer service executive to join thier team on a full time permanent basis.

Hours: Monday - Friday 9am - 5:30pm

Salary £25-27,000 DOE

Own transport required due to location

Main responsibilities:

· Process orders, wholesales and proactive sales teams

· Advise customers of any issues with orders

· Take payments from customers without a credit account

· Check all orders placed through the website and advise customers of any issues

· Liaise with the sales teams to resolve any issues with orders

· Upsell / cross sell items wherever possible

· Liaise with suppliers to make sure orders being delivered directly to site are acknowledged and the customer updated

· Process orders for hire equipment and ensure the order is despatched on time, make sure the hire agreement is signed and returned, and the order is invoiced

· Arrange for hire equipment to be collected once the hire period has come to an end

· Monitor the delivery service inbox and make sure customers are notified of any delays or issues with the delivery of their orders. Work closely with the logistics team to make sure all customers get the highest level of service

· Monitor the UK customer service box and deal with any enquiries or issues that come through

· Liaise with QC to arrange for stock to be checked/counted and correct goods sent out when required

· Arrange for replacement orders to be sent out when damaged or faulty goods are received by customers

· Look into any orders that have been processed incorrectly and take the necessary action to rectify the issues

· Deal with any return requests from customers ensuring all the correct steps have been taken and have been processed on Sage

· Deal with any invoice queries that are submitted

· Remind customers to collect their orders that they want to collect from the company rather than having delivered

· Help to cover the sales telephone lines over lunch times

· Attend product training sessions



If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed).

INDHUN