1438 Customer Service jobs in Bedfordshire
Customer Service Representative - Hitchin
Posted 2 days ago
Job Viewed
Job Description
Customer Service Representative
We are currently advertising for a 12 month FTC/secondment in our Equity Release team.
At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.
You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.
We offer a hybrid working model; however, your presence will be required in our Hitchin office. (Full time office working until after an initial training period of 6 months).
Salary from £24,570. Your salary will also increase as part of our new salary framework.
About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.
Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email.
You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. You may also be dealing with new policy creation by speaking with our team of Independent Financial Advisors, these conversations are crucial to providing the best possible experience for our new customers and driving our values into each conversation.
Some of these calls may be a little difficult, but we’ll always support you. You’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.
Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!
So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!
Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:
• Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• e compassionate and caring
• ave great communication skills and a real talent for making customers feel special
• e a fantastic multi-tasker
• e able to use your initiative to solve problems and create solutions that delight our customers
• e good with words and numbers, and pay strong attention to detail
• e supportive, respectful, and courteous to all your new colleagues.
Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.
This Role is Band A in the LV= Structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:
• 26 d ys' holiday – which increases after two years’ service to 28 days
• The pportunity to buy or sell up to five days’ holiday
• An annual bonus scheme based on company and personal performance
• ycle to work scheme
• competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements.
• ou’ll receive up to 20% discount on our life products for you and your immediate family.
• Fr e parking is available on-site, offered on a first come first served basis
• e have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack.
• ree tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
• ree book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
• ccess to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline
Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media.
We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity.
We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
Go on, bring your true self to LV=.
Distribution Customer Service Representative
Posted today
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the companyu2019s policy and procedures.
Daily process and input of all customer orders and distribution accounts.
Provide daily operational reports that are accurate and timely.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
Rate domestic transportation bills.
Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
Trace orders as required and notifies customers of any activity concerning their order.
Ensure accurate and timely client and vendors billing.
Maintain damage records and backorder logs.
Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
Input all receipts, putaways, moves, picks, shipments and cycle counts
Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
Report customer feedback to management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
Contribute to maintain strong relationships with vendors (trucking companies, and others).
Provide support with other miscellaneous projects, filing and research
Maintain a current and accurate DLSOP that details the processing requirements for each account.
Answer phone calls according to Expeditors standards
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Meet KPI standards, as per the companyu2019s procedures
Ensure smooth and timely freight process flow
Track and Trace Air Export Files and reporting
Use Tree View on daily basis
Ensure arrival notices are communicated to overseas and customers
Interact with our customers in arranging their international shipments, meeting customer service standards.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Attend training classes when required and meet company standards of 52 hours training per year per employee.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistentlystrives to improve customer satisfaction with customers.
Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for ownjob function and across the network. All activities are compliant with company policies/procedures and code of business conduct and withgovernment regulations.
Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request,to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident ordelay.
Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant andtimely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture:Exhibits and promotes the companyu2019s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humour, and Visionary
Personal Growth and Development:Participates in training within the companyu2019s guidelines, completing at least 52 hours of relevant training per year. Completes required training in atimely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan asappropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing:Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operatingprocedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry:Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting:Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisionsservice provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
. Positive and willing to help attitude
. Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as neededmanagement/leadership training
Excellent organizational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Distribution Customer Service Representative
Posted today
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the companyu2019s policy and procedures.
Daily process and input of all customer orders and distribution accounts.
Provide daily operational reports that are accurate and timely.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
Rate domestic transportation bills.
Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
Trace orders as required and notifies customers of any activity concerning their order.
Ensure accurate and timely client and vendors billing.
Maintain damage records and backorder logs.
Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
Input all receipts, putaways, moves, picks, shipments and cycle counts
Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
Report customer feedback to management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
Contribute to maintain strong relationships with vendors (trucking companies, and others).
Provide support with other miscellaneous projects, filing and research
Maintain a current and accurate DLSOP that details the processing requirements for each account.
Answer phone calls according to Expeditors standards
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Meet KPI standards, as per the companyu2019s procedures
Ensure smooth and timely freight process flow
Track and Trace Air Export Files and reporting
Use Tree View on daily basis
Ensure arrival notices are communicated to overseas and customers
Interact with our customers in arranging their international shipments, meeting customer service standards.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Attend training classes when required and meet company standards of 52 hours training per year per employee.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistentlystrives to improve customer satisfaction with customers.
Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for ownjob function and across the network. All activities are compliant with company policies/procedures and code of business conduct and withgovernment regulations.
Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request,to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident ordelay.
Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant andtimely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture:Exhibits and promotes the companyu2019s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humour, and Visionary
Personal Growth and Development:Participates in training within the companyu2019s guidelines, completing at least 52 hours of relevant training per year. Completes required training in atimely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan asappropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing:Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operatingprocedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry:Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting:Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisionsservice provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
. Positive and willing to help attitude
. Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as neededmanagement/leadership training
Excellent organizational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Distribution Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Run stock reports to check for product availability.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
+ Input all receipts, putaways, moves, picks, shipments and cycle counts
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
+ Report customer feedback to management, including any signs of customer dissatisfaction.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Contribute to maintain strong relationships with vendors (trucking companies, and others).
+ Provide support with other miscellaneous projects, filing and research
+ Maintain a current and accurate DLSOP that details the processing requirements for each account.
+ Answer phone calls according to Expeditors standards
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Meet KPI standards, as per the company's procedures
+ Ensure smooth and timely freight process flow
+ Track and Trace Air Export Files and reporting
+ Use Tree View on daily basis
+ Ensure arrival notices are communicated to overseas and customers
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Attend training classes when required and meet company standards of 52 hours training per year per employee.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary
Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
. Positive and willing to help attitude
. Understanding transportation process of all models is a plus
· Good computer skills (e.g., MS Excel, MS Word)
· Fluent in English
· 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
· Meet company standards of 52 hours training per year, including as needed management/leadership training
· Excellent organizational skills, time management skills in addition to a professional manner
· Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Customer Service Representative - Italian + another language
Posted today
Job Viewed
Job Description
An internationally renowned company is seeking a Customer Service Representative with Italian, English plus one other EU language skill to join their team on a full time, permanent basis.
Utilising your language skills, the successful candidate will be responsible for providing a high level of customer service at all times ensuring sales opportunities are maximised through various communication channels.
Responsibilities will include, but will not be limited to:
- Providing exceptional customer service via phone and email in the the required language (order processing and incident handling)
- Assisting with customer enquiries and resolve any issues with a friendly and positive approach
- Developing good relationships with a diverse and dynamic team to ensure the highest level of customer satisfaction
- Coordinating with couriers to oversee and track shipments
- Maintain accurate records and ensure that all customer interactions are well-documented
The ideal candidate will have a proven track record of success working within a customer service role, you will possess excellent communication skills and be an excellent team player.
In return the company is offering a competitive salary along with a range of company benefits and hybrid working.
For further information or to apply, please submit your CV through this website today.
Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.
Trilingual Customer Service Representative - with Italian
Posted today
Job Viewed
Job Description
FRENCH SELECTION (FS)
Trilingual Customer Service Representative (with Italian)
Location: Watford
Hybrid working Available
Salary: up to £30,000 Per Annum plus benefits
Ref: 8185I
To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8185PI
The Company:
A well-established and award-winning company with international operations.
Main duties:
To provide excellent customer service and administrative support.
The Role:
- To manage the ordering process from initial enquiry to delivery
- To manage existing accounts and client contract information
- To manage credit or debit notes
- To coordinate deliveries in line with client requirements and update client accordingly
- To liaise with other departments regarding client requirements or changes
- To respond to incoming enquiries and provide excellent customer service
The Candidate: -
Fluent in Italian AND either French, Spanish, German, Polish or Dutch (written and spoken) - Essential
- Previous experience in customer service and/or sales support – Essential
- Proactive, confident and dynamic personality
- Patient and adaptable with excellent organisation
- Excellent communication skills and a team player
- IT literate
The Salary: up to £30,000 Per Annum Plus Benefits
French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Customer Service
Posted today
Job Viewed
Job Description
Are you a natural problem solver with a passion for delivering customer service?
We have an exciting opportunity for a Customer Service Coordinator to join our clients team at their Northampton premises.
At Modern Edge Recruitment, we take pride in finding the perfect candidates for our customers, and we need someone like you to help us achieve that!
What You'll Do:
As a Customer Service Coordinator, you'll be the key point of contact for our clients valued customers, ensuring they receive an efficient and professional service. Your friendly approach and excellent communication skills will help you handle and resolve customer inquiries with ease. You'll build strong relationships with their clients, providing them with timely updates and addressing any concerns in a respectful manner.
Why Choose Us:
At Modern Edge Recruitment, we value collaboration and teamwork. You'll be working with a supportive and friendly team, and your contribution will be crucial to our success. They also offer a hybrid working pattern, allowing you the flexibility to work from home and attend the office as needed.
What We're Looking For:
- A Microsoft whiz with excellent knowledge of applications, especially Excel.
- An organized and structured problem solver who thrives in dynamic environments.
- Outstanding communication skills, both written and verbal.
- A team player who fosters collaboration and support.
- A keen eye for detail and a drive for efficiency and accuracy.
- Ability to handle multiple tasks and prioritize effectively.
- Flexibility and adaptability to embrace new processes.
Join Our Team:
If you're excited about providing exceptional customer service and being part of a fun yet professional team, we'd love to hear from you!
Hours are 8am till 5pm - Monday to Friday
Apply Now:
Don't miss this opportunity to join a company that values its employees and customers alike.
Please apply with your CV within!
Let's shape the future of customer service together at Modern Edge Recruitment trained.
Job Types: Full-time, Permanent
Pay: 12.21 per hour
Be The First To Know
About the latest Customer service Jobs in Bedfordshire !
Customer Service
Posted today
Job Viewed
Job Description
Are you passionate about customer service and looking to take the next step in your career? A growing organisation is seeking a motivated individual to join their Internal Sales team in Milton Keynes.
This role is ideal for someone with call centre or customer service experience who thrives in a fast-paced environment and enjoys building relationships with customers.
This is a full-time office based role.
Key Responsibilities:
- Engage with customers via phone and email to promote products and services.
- Provide quotes, process orders, and ensure accuracy and timely follow-up.
- Handle enquiries with professionalism and persistence to meet customer expectations.
- Advise on product availability and pricing.
- Build and maintain strong customer relationships.
- Take ownership of personal development and contribute to team performance.
What You'll Bring:
- GCSEs (or equivalent) in Maths and English.
- Strong communication skills and a customer-first mindset.
- Experience in a call centre or customer service role.
- Confidence using Microsoft Office and data entry systems.
- A proactive attitude with a desire to grow and succeed.
What's Offered:
- Salary: 25,500pa
- 25 days annual leave (increasing with service)
This is a fantastic opportunity to join a company with a long-term vision and strong values.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer Service Administrator
Posted today
Job Viewed
Job Description
Role: Customer Service Administrator
Location: Royston
Hours: Monday to Friday, 40 hours a week
Salary: £14.42 - £14.90 an hour, weekly pay
Temporary to Permanent, Immediate Start
An excellent opportunity has now arisen for an experienced Customer Service Administrator to join a fast-paced busy manufacturing client based near Royston
Duties of a Customer Service Administrator:
- Handling incoming calls and forwarding where appropriate
- Managing inbound emails
- Processing customer’s orders on the Sage accounts system
- Preparation of all information required for production
- Logistics management including international freight
- Answering price enquiries and providing quotations as necessary
- Answering simple technical queries on products
What we would like from you:
- Proven experience within an office based customer service role
- Order processing experience is essential
- Excellent communication skills; written and verbal
- Strong numerical skills
- Ability to use systems
- Quick learner
- Highly organised and attention to detail
- Ability to work in a fast pace environment
- MUST be a driver, due to location
If you are interested in this role, please apply below with your most recent CV.
WGCCOMMPERM
By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data .
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Customer Service Advisor
Posted today
Job Viewed
Job Description
Join Our Team As A Customer Service Advisor!
Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?
Rate of pay: 12.21 per hour
Full Time: Full time hours, shifts allocated between 8:30-17:30
Location: Fully onsite in Queensway, Stevenage, SG1 1FN
Start date: 11th of August 2025
Job description:
To provide the initial point of contact for Hertfordshire citizens and businesses wanting to access the Council's services. Contact will be primarily through telephone or e-Service (web or email) channels, although future planned technology developments are likely to see these channels expand to include customers communicating via social media channels such as Twitter or Facebook. Correspondence by letter and other "white mail" will also be in scope for this role. Delivering services which are of the highest-quality, effective, efficient & innovative, the main purpose of the Customer Adviser role is to provide advice, assistance and support to citizens and businesses interacting with the Councils services. Customer Advisers will be required to deal effectively with incoming customer requests ensuring these are logged on the appropriate technology and dealt with to a high standard, in line with agreed processes and procedure to ensure an excellent customer experience relating to the council's services.
Essential:
- Excellent communication skills - both verbal and written
- Good telephone skills
- Ability to converse at ease with members of the public and provide advice in accurate spoken English
- Combination of skills and experience in contact centre or customer service.
- PC literate with excellent keyboard skills
- Good communicator, highly customer focused.
- Be familiar with and comply with Serco and HCC customer service and administration policy and procedures, for which the necessary training will be provided.
- Understanding of the citizen portal (training will be provided)
- Ability to deal professionally with multi contact channels including webchat/social media etc
- Able to convey information specific to caller's needs.
You'll be responsible for:
- Dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional manner.
- Capture, maintain and ensure quality and safety of customer data.
- Assessing claims and dealing with customer enquiries via electronic means.
- Supporting the Department's aim in the digitisation of all claimant services.
- Delivering and maintaining individual and team targets.
Requirements:
- Good verbal and written English communication skills.
- Ability to follow instructions and processes.
- Resilience and the ability to work in a fast paced, high pressured team environment.
- Verified RTW documentation.
Working at Serco, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you're not just another employee. You're an individual, and this is how you'll be treated. With your dedicated management team with you every step of your career, you'll be joining us in a proudly diverse and inclusive workplace and will enjoy a relaxing break time in one of our many themed break-out areas.
If this sounds like the job you are looking for, click apply today
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)