61 Customer Service jobs in Bexhill on Sea
Customer Service Lead
Posted today
Job Viewed
Job Description
Responsibilities:
- Lead, coach, and motivate a team of customer service representatives to achieve individual and team goals.
- Handle complex customer inquiries and complaints, providing timely and satisfactory resolutions.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Monitor customer service performance metrics and identify areas for improvement.
- Train new and existing staff on product knowledge, service standards, and best practices.
- Analyze customer feedback and provide insights to relevant departments for service and product enhancements.
- Manage daily operations of the customer service department, ensuring adequate staffing and efficient workflow.
- Act as a liaison between customers and other departments to resolve issues effectively.
- Maintain accurate customer records and interaction logs.
- Contribute to the development of knowledge base articles and support documentation.
- Ensure compliance with company standards and regulatory requirements.
- Foster a positive and customer-centric work environment.
- Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to train and mentor team members effectively.
- Strong organizational and problem-solving skills.
- Detail-oriented with a commitment to accuracy.
- Experience in the (Specific Industry - e.g., Tech, Retail, Finance) sector is advantageous.
- Ability to work under pressure and manage multiple priorities.
- A passion for delivering exceptional customer experiences.
Customer Service Team Leader
Posted today
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Job Description
Key Responsibilities:
- Lead, coach, and motivate a team of customer service representatives to achieve individual and team performance goals.
- Oversee daily operations, ensuring efficient handling of customer inquiries via phone, email, and chat.
- Monitor customer service performance metrics, identifying trends and implementing strategies to improve key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
- Handle escalated customer issues, providing timely and effective resolutions.
- Develop and deliver training programs for new and existing team members on products, services, and customer service best practices.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Contribute to the development and implementation of customer service policies and procedures.
- Foster a positive and collaborative team environment, promoting a customer-centric culture.
- Identify areas for process improvement and implement solutions to enhance efficiency and customer experience.
- Liaise with other departments to resolve complex customer issues and communicate customer feedback.
- Ensure compliance with company standards and service level agreements.
- Assist with scheduling and workload distribution to ensure adequate coverage.
- Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
- Demonstrated leadership and coaching skills, with the ability to motivate and develop a team.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in customer service software and CRM systems.
- Ability to manage multiple tasks, prioritize effectively, and work under pressure.
- Knowledge of customer service best practices and industry trends.
- A passion for delivering exceptional customer service.
- Proficiency in standard office software (e.g., MS Office Suite).
- Experience in a hybrid work environment is beneficial.
Customer Service Team Leader
Posted 5 days ago
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Job Description
As a Customer Service Team Leader, your primary responsibilities will include overseeing the daily operations of the customer service team, setting performance targets, and monitoring key metrics such as response times, resolution rates, and customer satisfaction scores. You will provide ongoing training, support, and performance feedback to team members, fostering a positive and productive work environment. Handling escalated customer complaints and complex inquiries, ensuring timely and effective resolution, will be a key aspect of your role. You will also contribute to the development and refinement of customer service processes and procedures to enhance efficiency and customer experience. Collaborating with other departments to address customer needs and improve service delivery will be essential. This role requires a proactive approach to identifying areas for improvement and implementing solutions.
The ideal candidate will have a strong background in customer service, with at least 2-3 years of experience in a supervisory or team leadership role. Excellent communication, interpersonal, and problem-solving skills are a must. You should possess a deep understanding of customer service principles and best practices, with the ability to motivate and inspire a team. Experience in developing training materials and conducting performance reviews is highly desirable. Familiarity with customer relationship management (CRM) software and ticketing systems is beneficial. While this role is primarily office-based to facilitate team collaboration and direct oversight, there may be some flexibility. The role is based in Brighton, East Sussex, UK , and requires your physical presence in the office.
Customer Service Team Lead - Tech Support
Posted 24 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead, manage, and motivate a team of customer service representatives, fostering a collaborative and high-performance environment.
- Provide training, coaching, and ongoing development to team members to enhance their skills and knowledge.
- Monitor team performance, set individual and team goals, and conduct performance reviews.
- Handle escalated customer inquiries and complex technical issues, ensuring timely and effective resolution.
- Develop and implement customer service procedures and best practices to improve efficiency and customer satisfaction.
- Analyze customer feedback and support data to identify trends and areas for improvement.
- Collaborate with other departments, such as product development and sales, to address customer needs and feedback.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Create and maintain support documentation, FAQs, and knowledge base articles.
- Report on team performance metrics, customer satisfaction levels, and key support trends.
- Proven experience in a customer service or technical support role, with at least 2 years in a team lead or supervisory capacity.
- Strong understanding of customer service principles and best practices.
- Excellent technical aptitude and ability to troubleshoot software issues.
- Exceptional leadership, coaching, and interpersonal skills.
- Proficiency in CRM software and customer support ticketing systems.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively in a hybrid model, balancing remote work with collaborative in-office time at our Brighton, East Sussex, UK location.
- Excellent communication and active listening skills.
- A passion for delivering outstanding customer experiences.
Customer Service Coordinator (12 month FTC)
Posted 24 days ago
Job Viewed
Job Description
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.
Role Overview
Our Maresfield office is looking for a Customer Service Coordinator to join the team on a 12 month FTC. Our Customer Service team seeks to provide first-class service to our clients and this role is integral to fulfilling that promise! As a Customer Service Coordinator, you will play a crucial role in supporting the service department's overall function by providing world-class service to our clients every day.
Responsibilities
- Address and resolve customer inquiries and concerns in a timely and efficient manner via email and telephone
- Build expert, dynamic knowledge of the company’s products and services
- Document and report recurring customer feedback and issues.
- Support colleagues deal with difficult customer situations
- Monitor and manage customer feedback and satisfaction metrics.
- Provide insights based on customer feedback to assist in business decision-making.
- Create invoices for customers/chase outstanding payments.
- Schedule engineers' workload.
- Process parts requests from engineers.
- Manage customer accounts – build relationships/rapport with these customers
- Coordinate with Service Engineers and Customers to process staff vetting requirements.
- Update customer portals with relevant information/documentation
- Fulfil any other reasonable requests as determined by the company, aligning with the role, skills, and experience.
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
- Ensure that our customers moving from product warranty period to regular operations are introduced to our service offering and its benefits
- Upsell contracts when non-contracted customers reach out to us for service support, as well as support identifying service opportunities from the existing customer base overall
- Ensure that our service opportunities are systematically followed up
- Guarantee timely service contract renewal, supporting overall customer retention through exceptional customer service and experience.
- Previous experience of working in customer facing role within a fast-paced environment.
- Excellent Microsoft office skills
- Prior experience of working with key accounts
- Experience within sales is advantageous
- Growth mindset
- Excellent listening and communication skills
- Team Oriented
- Excellent multi-tasking/attention to detail
- Ability to remain calm under pressure
- Excellent problem-solving skills
- Being able to connect instantly and build rapport easily
- Proven track record of exceeding targets
- Able to demonstrate you are obsessed with giving great service
- Experience of working with ERP systems is advantageous
- Flexibility, sometimes things change and so will your priorities
About Us
The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.
Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.
Diversity Statement
Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.
Customer Service Assistant - Casual - Hailsham Leisure Centre
Posted 629 days ago
Job Viewed
Job Description
At Freedom Leisure we can offer a friendly working environment that brings lots of variety every day.
If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Receptionist but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their colleagues.
In the role of Customer Service Assistant, you will ensure the best levels of service are achieved for our customers through offering a friendly welcome. We are looking for somebody to work in our newly refurbished bar in our bowling alley - Strikes (18+)
If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to ‘move up the ladder’ and that’s absolutely fine with us. What is really important is that you are happy in your work.
At Freedom Leisure we welcome our diverse local community to our centres every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Freedom Leisure, You Matter!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. We aim to be the employer of choice within our industry and we strive for this every day.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: Casual hours, as and when required.
Requirements
- To serve the leisure centre’s customers using exceptional customer service skills
- Promote and sell the different products that Freedom Leisure offer
- Experience of serving customers in a face to face environment
- Ability to prioritise
- Team orientated approach
- To be friendly, helpful and polite
- Applicants must be over the age of 18
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- Flexible working hours
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted Staff Membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
- Rewarding role supporting health & fitness in the community
Closing date: 16th February 2024
Salary: up to £10.42 per hour
Customer Service Assistant - Part Time - Uckfield Leisure Centre
Posted 592 days ago
Job Viewed
Job Description
At Freedom Leisure we can offer a friendly working environment that brings lots of variety every day.
If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Receptionist but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their colleagues.
In the role of Customer Service Assistant, you will ensure the best levels of service are achieved for our customers through offering a friendly welcome to our centres and helping our customers by serving them at the till or just by answering their queries.
If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to ‘move up the ladder’ and that’s absolutely fine with us. What is really important is that you are happy in your work.
At Freedom Leisure we welcome our diverse local community to our centres every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Freedom Leisure, You Matter!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. We aim to be the employer of choice within our industry and we strive for this every day.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 6.5 hours per week, Saturday's (Rota basis)
Requirements
- To serve the leisure centre’s customers using exceptional customer service skills
- Promote and sell the different products that Freedom Leisure offer
- Experience of serving customers in a face to face environment
- Ability to prioritise
- Team orientated approach
- To be friendly, helpful and polite
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 29th March 2024
Salary: up to £10.42 per hour
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Customer Care Professional - Commercial and Merchant Servicing
Posted 4 days ago
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Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Commercial & Merchant customer base accounts form a significant proportion of American Express growth and revenue. Ensuring these customers have great experiences with us is key to supporting our customers in key segments from Small Business Card Members & Global Corporate partners to Merchant customers
**How will you make an impact in this role?**
+ Consistently deliver extraordinary service for Commercial and Small Business Clients through inbound calls in a fast-paced, customer care environment with a keen focus on driving a Customer First mentality
+ Consult with Card Members to understand their commercial needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
+ Add value for our customers through Customer understanding and recommendation of relevant product offers/ benefits that deepen customer engagement and loyalty
+ Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information aiming for first call resolution
+ Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
+ Meet and exceed performance goals that include, but are not limited to: efficiency, quality, compliance regulations and & customer performance metrics
**Minimum Qualifications**
+ Proven Customer Service experience in service industry
+ Outstanding verbal and written communication skills
+ Solid interpersonal skills to build strong relationships with card members and internal teams and colleagues
+ A Problem-solver, with the ability to de-escalate difficult conversations
+ Analytical and problem-solving skills with strong attention to detail
+ Outstanding organisational skills
**Preferred Qualifications**
+ Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills
+ Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
+ Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
+ Passion for deepening Customer relationships, through exceptional listening Customer understanding & recommending products or tailored solutions
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:**
Customer Care Professional - Global New Accounts - English with Finnish
Posted 5 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
In Global New Accounts (GNA) we place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The GNA Customer Care Professional for our Nordic customers are empowered to make the start of the journey with AmEx a fantastic experience and one our new customers will never forget.
The team are responsible for working new applications to make sure we cover all requirements to protect our customers and AmEx on a day-to-day basis. New accounts are processed with the highest standard of quality and first-class customer service to build that relationship with our new cardmembers.
The candidate will have the opportunity to be cross-trained across several functions and business units as we manage our daily duties and volumes to ensure our customers always come first.
**How will you make an impact in this role?**
+ Deliver world-class customer service
+ Convert new account applications into New Card Accounts by assessing the applicant's suitability to become an American Express customer and hold an Amex Card.
+ Build strong collaborative partnerships within American Express
+ Work compliantly to process anti money laundering and risk verifications on card applications
+ Build meaningful relationships with our customers, by offering custom solutions and to negotiate a positive outcome for the Customer and American Express
+ Meet and exceed quality goals, compliance regulations and productivity targets
+ Navigate a computerized data entry system or other relevant applications
+ Uphold the Data Protection and Privacy Act for our Customers
+ Update systems accurately and efficiently
+ Re-prioritize to adapt to the ever-changing environment
**Additional Details:**
+ Location: Brighton
+ Workplace operating hours: Our operating hours are 8am to 5pm BST
+ Full time 35 hours per week/ 7 hours per day/ Daytime/ Mon - Fri
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
**Minimum Qualifications**
+ English language required alongside an additional language requirement - Finnish speaker with strong verbal and written communication skills especially in a business context
+ Demonstrate personal excellence and integrity
+ Display a passion to serve by delivering outstanding service for our Customers
+ The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
+ Strong interpersonal, communication and listening skills
+ Strong verbal and written communication skills
+ Excellent resourcefulness skills
+ Analytical and problem-solving skills with strong attention to detail
+ Outstanding organizational skills
+ Navigate multiple systems and digital tools to service our Customers
+ Confidence to work in a hybrid environment
+ Proven ability to deliver a high productivity and quality of work
**Non-considerations for sponsorship:**
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:**
Customer Care Professional - Customer Engagement Network (CEN) - START DATE: Monday 12th January ...
Posted 2 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Servicing (GS) is responsible for the company's customer service, travel & lifestyle, credit & collections, and fraud operations teams that serve our consumer, banking, merchant, and commercial customers around the world. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.
**How will you make an impact in this role?**
Your core responsibilities as a Customer Care Professional at American Express will include:
+ Delivering world-class customer service, while responding to customer inquiries and concerns over the phone
+ Building meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express
+ Enhance our customer's experience by identifying opportunities to offer products based on our Cardmember's needs
+ Meet and exceed quality goals, compliance regulations and productivity targets
+ Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
+ Reprioritise and adapt to a constantly evolving environment
**Minimum Qualifications:**
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Display a passion to serve by delivering outstanding service in every interaction with our Customers
+ The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
+ Strong interpersonal, communication, verbal, and written skills
+ Assertiveness to handle difficult conversations
+ Excellent negotiation, influencing and resourcefulness skills
+ Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
+ Confidence to work in a virtual environment
+ Shift work Monday to Sunday 7 days a week (working 5 days) - 35 hours a week
+ Working hours between 7:30am - 22:00pm
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:**