1504 Customer Service jobs in Billericay

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Our Client based in Erith is seeking a Customer and Sales Support Representative

Location:    Erith, Kent

Hours:    37.5 hours pw – rotating hours

8.30am to 5pm and 9am to 5.30pm

    NO REMOTE WORKING.

Salary:    £25,000 - 26,000 pa + disc PR annual bonus

Job type:    permanent, paid monthly

Benefits:    25 days annual leave + 8 BH, team nights out, free parking

    Staff discount, 7% co cont pension, health and wellbeing options

    Health care, LA

Our established Client based on the Erith/Belvedere border is seeking a professional Customer and Sales Support Representative  to join their busy team.

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The successful Customer and Sales Support Representative  candidate will be part of a team offering the highest level of service to Customers within the UK and Ireland.  Responding to customer enquiries over the phone, email and webchat.

Essential skills required for the role of  Customer Service Representative :

• Excellent verbal and written communication skills
li>1 year Customer Support or Customer Service experience desired.
• Excellent attention to detail, good listening skills, RFT attitude
• Ability to work well under pressure, calming and reassuring attitude
• Ability to multi-task and work to tight deadlines
• Can work independently and as part of a team.
• Can problem-solve and identify good solutions

Basic duties: Customer and Sales Support Representative

• Managing email communication in a time efficient manner
• Dealing with Quotes and Product conversions
• Special Sample projects as well as Delivery projects (opening orders etc)
• Assist the Customer Support team when needed in answering customer queries by phone, emails & live chat to the best of your knowledge, ensuring customer satisfaction with each conversation.
• Attending customer meeting remotely if needed with Account Manager
• Escalate major complaints when needed.
• Deal efficiently with processing orders and answer any customer queries.
• Any other administrative tasks required by management

Customer Service Representative

Mid Kent

c.£25,300

Permanent - Monday to Friday

We are recruiting for a Customer Service Advisor on behalf of our well-established client based in Kings Hill.

The aim of this role is to deliver 5-star service and support to both new and existing customers. The ideal candidate will have experience in financial services or an office-based customer service environment. Candidates must be able to drive to the location, unless they reside in Kingshill.

Duties for this position include:

• Respond to customer enquiries in a professional, timely manner and efficient manner in line with the client’s internal standards
li>Participate in active communications between the Customer Service teams
• Obtain a high level of knowledge around the company’s systems, processes, and products with a view to becoming a point reference for queries and being able to identity and/or resolve issues and problems
< i>Be proactive and recognise sales opportunities and pass these onto the relevant teams to increase business.
• High level of data entry and cross-referencing information
• Maintain and be aware of relevant internal policies and comply with these

 The successful candidate will have:

li>Previous experience with telephone customer service
• Financial services industry experience (Desirable)
• Excellent time management skills
• Can articulate to a high level both written and verbally
• Great organisational and telephone skills are essential
• Strong IT skills and be able to work professionally whilst under pressure
• Great team player skills with a positive attitude
• Competent in communicating with all levels of staff/team members
• Positive attitude with the ambition to exceed targets

If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Anna Sikora, Recruitment Consultant of Business Support Devision for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

Our client is a fabulous organisation located in the beautiful area of Hampton Court. They require a confident and professional person to assist their clients with product enquiries, sales order processing and to respond to emails from customers within a short timescale and appropriately. You will have great interpersonal, admin and computer skills as well as accurate data entry ability. You will have a lively personality and be happy to work within a small but friendly team and always happy to help colleagues with other tasks when required.

Excellent opportunity
25 - 26.000P.A.
Monday - Friday, 9am - 5.30pm - office based only
Hampton Court area

An exciting opportunity has arisen for a bright Italian plus EU language and English speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.

Your responsibilities will include:

• Managing customer orders: processing sales orders and handling invoices
• Proactively dealing with any returns, delivery and order issues
• Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
• Ensuring all client account records are kept up to date
• Working alongside the sales team and other departments where required

About you:

The ideal candidate will be confident with fluency in Italian and English and additional EU languages and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.

Profile:

• Required to be fluent in English, Italian and an EU language additional
• Previous experience working in customer care, sales administration, client support or account management dealing with products
• Strong communication and organisational skills
• Able to work well in a fast-paced environment

To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.

An exciting opportunity has arisen for a bright Polish, Italian and English speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.

Your responsibilities will include:

• Managing customer orders: processing sales orders and handling invoices
• Proactively dealing with any returns, delivery and order issues
• Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
• Ensuring all client account records are kept up to date
• Working alongside the sales team and other departments where required

About you:

The ideal candidate will be confident with fluency in Polish, Italian and English and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.

Profile:

• Required to be fluent in English, Polish and Italian
• Previous experience working in customer care, sales administration, client support or account management dealing with products
• Strong communication and organisational skills
• Able to work well in a fast-paced environment

To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.

An exciting opportunity has arisen for a bright German and English speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.

Your responsibilities will include:

• Managing customer orders: processing sales orders and handling invoices
• Proactively dealing with any returns, delivery and order issues
• Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
• Ensuring all client account records are kept up to date
• Working alongside the sales team and other departments where required

About you:

The ideal candidate will be confident with fluency in German and English and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.

Profile:

• Required to be fluent in English and German
• Previous experience working in customer care, sales administration, client support or account management dealing with products
• Strong communication and organisational skills
• Able to work well in a fast-paced environment

To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.

We are seeking a proactive and personable Customer Service & Leasing Representative to join the front-line team at a vibrant residential development. This position is ideal for someone with a passion for delivering exceptional service, managing residential lettings, and fostering a welcoming environment for residents and visitors alike.

You will be instrumental in supporting the end-to-end leasing process and ensuring a smooth resident journey - from initial enquiries through to tenancy start and beyond.

• Respond to tenant enquiries by phone and email in a professional and timely manner.

• Manage customer expectations and support throughout the resident lifecycle.

• Assist with leasing administration, including check-in/check-out reports and inventory checks.

• Conduct property viewings and follow up with prospective tenants.

• Prepare and maintain accurate records for new tenancies, including utility setups, council tax registration, and deposit handling.

• Utilise property management systems (e.g., Yardi) to generate tenancy agreements and manage resident data.

• Support branded marketing campaigns and participate in "open house" events.

• Assist with tenant application processes, including background and credit checks.

• Manage the reception area, welcoming residents and visitors with warmth and professionalism.

• Deliver five-star service aligned with brand standards to tenants, contractors, and stakeholders.

• Proactively resolve service issues and collaborate with team members to improve processes.

• Foster a community-oriented environment, encouraging resident engagement and retention.

• Ensure prompt responses to resident service requests (within 24 hours).

• Support efforts to obtain positive reviews and promote long-term resident satisfaction.

• Monitor and maintain high standards of cleanliness and safety across the site.

• Assist with routine inspections, health & safety compliance, and minor maintenance coordination.

• Report hazards or maintenance issues to relevant teams in a timely manner.

• Experience in residential lettings, student accommodation, or similar property roles.

• Strong administrative and organisational skills.

• Excellent written and verbal communication.

• Friendly and confident with a proactive, solutions-based mindset.

• Comfortable using Microsoft Office and property management software.

• Experience in the private residential sector.

• Knowledge of Yardi or similar systems.

• ARLA qualification or similar professional accreditation.

• Sales confidence and ability to promote lettings offerings.

• Customer-first attitude with a passion for community-building.

• Reliable, adaptable, and able to work both independently and as part of a team.

• Willingness to work weekends and rotate across sites if needed.

A client of ours in the outskirts of Chelmsford are recruiting a Temporary Customer Service Administrator to join their team. This is a full-time temporary position working Monday - Friday, 8:00am - 5:00pm and paying 12.21 per hour . The role will start in early September and run through until Christmas. Please note: no holiday can be taken during this assignment.

You must be a driver due to the location of this position, as it is not accessible by public transport.

Your key duties in this Customer Service Administrator role will include but are not limited to:

* Responding to customer calls and emails
* Providing general administrative support
* Updating internal databases and spreadsheets
* Drafting letters and managing ticket responses
* Supporting the wider team as required

Skills and experience required to be considered for this role:

* Previous customer service or admin experience
* Strong communication skills
* Excellent attention to detail and accuracy
* Comfortable working in a fast-paced environment

If you feel like you meet the above criteria & would like to be considered for this Customer Service Administrator position, please apply with your CV and Laura will be in touch #officejobs

• Respond to general enquiries via telephone, face-to-face interactions, email, web forms, and social media, ensuring courteous and professional communication in line with customer satisfaction standards.
• Accurately record all relevant information using internal systems and technology.
• Escalate enquiries to the appropriate department within Adult Social Care, ensuring resolution within agreed timescales.
• Provide comprehensive information and advice to customers, using the Three Conversations Model to develop personalised and innovative solutions in accordance with the Care Act 2014.
• Understand and support the needs of individuals, families, and carers by identifying their interests, strengths, aspirations, and available resources to promote independence.
• Guide customers through the initial process and clearly communicate potential outcomes.

• Solid understanding of the Care Act 2014.
• Experience working with vulnerable adults and understanding their needs.
• Ability to handle emotionally sensitive situations with empathy and a strengths-based approach.
• Proven experience in administrative roles and managing enquiries from a diverse range of individuals, including professionals, clients, and their families.