1712 Customer Service jobs in Bolsover

• Responding promptly and professionally to customer inquiries via phone, email, and chat.
• Providing accurate information about products, services, and company policies.
• Processing customer orders, returns, and exchanges efficiently.
• Resolving customer complaints and issues with a focus on customer retention.
• Maintaining detailed and accurate records of customer interactions and transactions.
• Identifying and escalating complex issues to appropriate departments.
• Collaborating with team members to ensure a seamless customer experience.
• Gathering customer feedback to help improve services and processes.
• Meeting individual and team performance targets for customer satisfaction and response times.
• Assisting with administrative tasks as needed to support the customer service department.

Job Title: Customer Service Representative

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)

• Company pension scheme

• Employee discount scheme

• Funded Summer and Christmas events

• Cycle to Work Scheme

• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a.

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• Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and help customers use specific features.
• Gather customer feedback and share it with the relevant teams for service improvement.
• Adhere to company policies and procedures, ensuring a high standard of service delivery.
• Proactively engage with customers to ensure their satisfaction and build rapport.
• Achieve personal and team performance goals, including response times and customer satisfaction metrics.

• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Proficiency in CRM systems and general computer literacy.
• Ability to multi-task, prioritize, and manage time effectively in a remote setting.
• Strong problem-solving abilities and a customer-centric approach.
• Patience and empathy when dealing with customer issues.
• Ability to work independently with minimal supervision.
• Reliable internet connection and a dedicated workspace conducive to remote work.
• Previous experience in a remote role is a plus.
• Passion for delivering outstanding customer experiences.

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

Experienced German speaking Customer Service Representative required for a globally operating manufacturing company based in Nottingham on a 12 month Fixed Term Contract (FTC).

As a German speaking Customer Service Rep you will be supporting customers in Germany and some in the UK, other company sites and internal teams with sales support duties. This will include tasks such as quotations, raising orders, answering customer queries, providing product information, entering data on to SAP and CRM system as well as other tasks. Some of the smaller Germany clients do not speak English so a good level of German is required.

The company operate a hybrid working system with 50% office to 50% home working or more office if you wish. Tues and Wed are full office days for all.

Benefits of Customer Service Representative

• c£30k annually + Bonus for completing contract
• Monday to Friday
• 12 month FTC
• Hybrid working (50/50% model) (must do 2 days office on Tues and Wed)

Role Duties:

• Speak to German clients to solve any queries and progress new orders.
• Raise and issue quotations to customers.
• Follow up all quotes to check on status and any questions etc to add to growth of business.
• Perform contract reviews to ensure compliance with customer requirements.
• Enter customer orders in SAP and maintain the SAP master data.
• Create strong internal cross functional relationships to ensure on time order fulfilment.
• Process customer returns.
• Resolve credit and invoice issues with Finance department.

Customer Service Representative required qualifications and experience.

• Ideally 2 years + sales / customer service experience in a B2B environment
• Must be able to speak high level of German
• Manufacturing company experience  
• Strong problem-solving skills
• Experience in a heavily regulated industry such as aerospace or medical would be highly advantageous
• Strong communication skills – listening, verbal and written.
• Ideally well versed in ERP, CRM (ideally Salesforce) and SAP  

If you have the required skills and experience for the Customer Service Rep role on a 12 month FTC and would relish an exciting challenge, please apply or contact Stuart Cooper directly to discuss in further detail.  

Wagstaff Recruitment – building trusted relationships to create great opportunities

• Respond to customer inquiries and provide technical assistance via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues for customers.
• Guide customers through product installation, configuration, and usage.
• Diagnose and identify solutions for common technical problems.
• Escalate complex issues to higher-level support or relevant departments.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Educate customers on product features and best practices.
• Gather customer feedback to identify areas for product or service improvement.
• Meet or exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
• Collaborate with team members and supervisors to share knowledge and best practices.

• High school diploma or equivalent; further technical education or certification is a plus.
• Proven experience in customer service or technical support roles.
• Strong understanding of computer hardware, software, and basic networking concepts.
• Excellent communication, problem-solving, and troubleshooting skills.
• Ability to explain technical information clearly and concisely to non-technical users.
• Proficiency with CRM software and helpdesk ticketing systems.
• High level of empathy, patience, and a customer-centric attitude.
• Ability to work independently and manage time effectively in a remote environment.
• Reliable internet connection and a quiet workspace.