What Jobs are available for Customer Service in Bootle?

HRGO are recruiting Inbound Customer Service Advisors for our client in Birkenhead. You will be responsible for inbound calls, and communication with customers.

Location: Birkenhead

Pay: 12.21 per hour

Hours: Mon-Fri 8.30am-5pm

Responsibilities:

• Taking inbound calls from customers relating to the service provided by the business
• Some outbound calls, but primarily all calls will be inbound
• Managing calendars and scheduling appointments
• Issuing communication regarding appointments, for example letters, text messages, and emails
• Inputting data onto the system

Requirements:

• Previous experience in a customer service based role is essential
• Telephone customer service based experience is preferred but not essential
• Able to provide excellent customer service
• Have a pleasant telephone manner

Why you should work for HRGO

• Long-term, ongoing work with potential for permanent opportunity
• Modern portal for easy registration, can be done from home
• Portal provides access to payslips, documentation, holiday entitlement and all information relating to your assignment
• Holiday pay
• Optional pension contributions
• Accessible via public transport

If you are interested in this position please ensure you are registered on the HRGO website, then call us on (phone number removed)!

Find a job in the UK | HRGO Recruitment

Customer Service Coordinator

Up to 31,500 per annum

Haydock, Merseyside

Monday to Thursday 8am until 4.30pm & Friday 8am until 1pm

Permanent

Our long established manufacturing client, based in Haydock, are currently recruiting for a permanent Customer Service Coordinator.

Job Role:

You will be responsible for managing the full customer order life cycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience.

You will work in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.

Customer Service Coordinator responsibilities:

• Accurate entry of customer orders.
• Production of all associated order documentation.
• Maintain Customer Records.
• Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions.
• Identifying and assessing customer's needs to achieve satisfaction through regular communication by telephone and email.
• Screening of sales enquiries.
• To become familiar with the product lines and their applications and make recommendations as appropriate.
• To effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
• To update customer information of the prevailing customer CRM systems.
• Claims and returns processing.
• Booking shipments with freight providers.
• Order management to ensure delivery in full and on time (DIFOT).
• Follow-up on required product licences and ensure relevant documentation is completed.

Customer Service Coordinator Requirements:

• Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.
• Strong verbal and written abilities, as well as excellent listening and feedback skills.
• Working experience of Microsoft Excel and reporting.
• Working experience of SAP.
• In-depth understanding of the Order to Cash process within a manufacturing environment.
• Numerate and literate, with the ability to create strong relationships with customers and colleagues.
• Strong organisational skills with close attention to detail.
• Ability to work under own initiative and take decisions within own level of authority.
• Ability to multi-task, prioritise and manage time effectively.
• Proactive approach to resolving issues and a continuous improvement mindset.
• Able to work within a small team.
• Comfortable working in a fast-paced, process-driven environment.
• Customer-focused with a positive, can-do attitude.
• Comfortable using data and reports to support decision-making.

Please apply in the first instance with a copy of your CV.

R43

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

The Customer Service Advisor will provide exceptional support to customers, ensuring their queries and concerns are addressed promptly and professionally. This temporary role in the not-for-profit industry requires a customer-focused individual with excellent communication skills.

Client Details

This organisation operates within the not-for-profit sector and is recognised for its commitment to supporting its community. As a medium-sized organisation, it values delivering excellent service and creating a positive impact through its work.

Description

• Respond to customer queries via phone, email, and other communication channels.
• Provide accurate information and resolve customer concerns effectively.
• Maintain detailed and up-to-date records of customer interactions.
• Deliver a high standard of service to promote customer satisfaction.

Profile

A successful Customer Service Advisor should have:

• Experience within customer service telephony role is essential
• Strong communication and interpersonal skills.
• Proficiency in managing customer queries and concerns efficiently.
• Attention to detail and ability to maintain accurate records.
• A proactive approach to problem-solving and task management.
• Familiarity with working in a customer service environment.
• Adaptability to work effectively in a temporary role.
• Commitment to supporting the values of the not-for-profit industry.

Please note we are unfortunately unable to consider candidates who have notice periods as this role offers an immediate start.

Job Offer

• Competitive hourly pay.
• Opportunity to work in a supportive not-for-profit organisation.
• Chance to develop skills in customer service and communication.

If you are passionate about providing excellent customer service and are keen to contribute to the not-for-profit sector, we encourage you to apply for this temporary opportunity.

CUSTOMER SERVICE ADVISOR | LIVERPOOL | SPORTSWEAR | LADIES & MENSWEAR BRAND | 25,500

CUSTOMER SERVICE ADVISOR BENEFITS:

• Free parking onsite.
• On site Gym
• 40% staff discount.
• Staff events.
• Free refreshments provided.
• 25 days holidays plus your birthday off and 8 bank holidays.

This is an exciting opportunity for a Customer Service Adviser to join a growing team & brand. You will be responsible for managing all email & social communications with customers, ensuring that they receive the best possible service when shopping with the business. This is an entrepreneurial business who have grown every year since their launch!

CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:

• Acting as the first point of contact for all queries.
• Use our online platform to reply to all customer enquiries for both email and social media.
• Manage live chat during working hours.
• Dealing with customer queries and complaints.
• Tracking deliveries with couriers
• Maintaining customer satisfaction
• Assisting with returns ensuring the team is up to date with latest customer communications.
• Dealing with customer chargebacks.
• Ensuring all customer enquiries are dealt with in professional and timely manner.

Hours: 3 Week rota:

Week one - Monday to Thursday would be 8am-4:30pm and Friday 8am - 4pm
Week two - 11.30am - 8pm Monday to Friday
Week three - 2 days off in the week, 8am - 4.30pm including Saturday and Sunday

Weekends working from home

EXPERIENCE NEEDED:

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• Great verbal and written communication skills.
• The ability to build rapport and trust with customers.
• Excellent planning and organisational skills.
• Excellent communication skills (spoken and written), including strong spelling and grammar skills.
• Competent with Microsoft Office - Word/Excel/Outlook
• To demonstrate an effective knowledge of products and services.

BBBH34463

Your new company
I'm seeking a confident and organised Customer Service Advisor to join a busy transport coordination team on a temporary basis for up to 3 months. This is a fantastic opportunity for someone with strong communication skills and a proactive attitude to support a fast-paced office environment.
Your new role
You'll be responsible for handling inbound and outbound calls for managed account clients, coordinating bookings, and ensuring smooth communication between clients and drivers. You'll also manage booking requests via Outlook inbox and support overflow calls from consumer clients during peak times.

• Answer incoming calls and make outbound calls to manage client bookings
• Coordinate and confirm transport arrangements for account clients
• Monitor and respond to booking requests via Outlook inbox
• Handle overflow calls from consumer clients with professionalism and efficiency
• Maintain accurate records and ensure timely updates to booking systems
• Collaborate with internal teams to resolve queries and ensure service delivery

What you'll need to succeed

• Previous experience in customer service or call handling
• Strong organisational and multitasking skills
• Confident communicator with a friendly and professional manner
• Comfortable using Outlook and other booking systems
• Ability to work independently and as part of a team
• Must be able to start immediately

What you'll get in return

• Fully office-based role
• Initial 1-2 days of training in the Liverpool office
• Main base in Birkenhead office
• Free on-site parking available
  • Monday to Friday
  • 10:30am - 18:30pm

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Customer Service Administrator

Location: Regent, Liverpool L20 8DF

Salary: 28,000 per annum

Job Type: Full time, Permanent

Working Hours: Mon-Thursday 9am - 5.00pm and 9am-4.00pm on Friday

About the Company:

S&B Herba Foods Ltd source and import rice and grains (and other raw materials) from across the globe to produce a wide range of ingredients to the specification of UK manufacturers and wholesalers. Our core purpose is to "Feed the nation and be a place where everyone can reach their full potential".

We have just been awarded the Investors In People standard and are embarking on a new era to attain Silver with our ultimate goal Platinum. In order to do this, we need people that are willing to drive our Goals and Ambitions and continually improve and develop themselves as individuals, with our full support.

We are looking to build on our Team of great people by employing individuals that are aligned to our Company Values of; Hungry (driven and ambitious); Can Do attitude (resilient, solution focused); Proactive (forward thinking, strategic) and We Before I (caring for their colleagues/team; collaborative).

We have been trading for over 100 years and have a great heritage. Come and join us - it's a great place to work!

About the role:

We are looking to employ Customer Service Administrators to join our Supply Chain team in our Liverpool office reporting to the Supply Chain Manager. Please note that some training will need to take place in Orpington, Kent (travel & accommodation expenses will be paid for by the Company).

Key Responsibilities Include:

• Order receipt, processing and fulfilment
• Communication with customers
• System administration for customer orders (JDE)
• Planning and co-ordination with 3rd party transport and warehousing suppliers
• Liaison with production sites and suppliers to align with customer requirements
• Liaising with commercial functions

About you:

Qualification, Skills & Experience:

• Great communication skills
• Customer service / supply chain experience preferably within a food manufacturing environment
• Experience working with Logistics and Warehousing suppliers
• Experience in ERP systems, JDE preferred
• Managing EDI orders
• Microsoft office suite
• Able to prioritise tasks

Benefits:

• Cycle to Work Scheme available
• Pension
• Life Assurance
• 20 days increasing by 1 day per year to max 25 (plus bank holidays)

Please click the APPLY button and to submit your CV and Cover Letter.

Candidates with experience of: Customer Service Assistant, Administrator, Office Administration Assistant, Administrative Assistant, Client Services Executive, Supply Chain Coordinator, Supply Chain Administrator, Food Manufacturing Administrator, Customer Service Executive may also be considered for this role.

CUSTOMER SERVICE ADVISOR | LIVERPOOL | SPORTSWEAR | LADIES & MENSWEAR BRAND | 25,500

CUSTOMER SERVICE ADVISOR BENEFITS:

• Free parking onsite.
• On site Gym
• 40% staff discount.
• Staff events.
• Free refreshments provided.
• 25 days holidays plus your birthday off and 8 bank holidays.

This is an exciting opportunity for a Customer Service Adviser to join a growing team & brand. You will be responsible for managing all email & social communications with customers, ensuring that they receive the best possible service when shopping with the business. This is an entrepreneurial business who have grown every year since their launch!

CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:

• Acting as the first point of contact for all queries.
• Use our online platform to reply to all customer enquiries for both email and social media.
• Manage live chat during working hours.
• Dealing with customer queries and complaints.
• Tracking deliveries with couriers
• Maintaining customer satisfaction
• Assisting with returns ensuring the team is up to date with latest customer communications.
• Dealing with customer chargebacks.
• Ensuring all customer enquiries are dealt with in professional and timely manner.

Hours: 3 Week rota:

Week one - Monday to Thursday would be 8am-4:30pm and Friday 8am - 4pm
Week two - 11.30am - 8pm Monday to Friday
Week three - 2 days off in the week, 8am - 4.30pm including Saturday and Sunday

Weekends working from home

EXPERIENCE NEEDED:

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• Great verbal and written communication skills.
• The ability to build rapport and trust with customers.
• Excellent planning and organisational skills.
• Excellent communication skills (spoken and written), including strong spelling and grammar skills.
• Competent with Microsoft Office - Word/Excel/Outlook
• To demonstrate an effective knowledge of products and services.

BBBH34463

Sales Customer Service Advisor

We have an exciting opportunity for our client, a leading outsourcer based in Birkenhead where you will be focused on delivering excellent customer service and hitting targets.

The roles main responsibilities will be to resolve customer issues around mobile and broadband as well as up-selling new products and services.

This role is perfect for a target driven individual with excellent customer service skills.

Benefits and Package for a Sales Customer Service Advisor:

• Salary: 25,396.80 With Uncapped Commission and Average OTE of between 28,000 and 37,000
• Hours: Monday - Saturday (Shift Pattern between 8am - 9pm)
• Contract Type: Temporary
• Location: Liverpool
• 28 Days Holiday including bank holidays
• Pension Scheme
• Opportunities for Career Progression
• Cycle to Work Scheme
• Employee Discounts
• Learning and Development Opportunities

Key Responsibilities of a Sales Customer Service Advisor:

• Delivering exceptional service to our customers over the phone.
• Assisting with a wide range of enquiries, including billing questions, technical support for mobile and broadband, and general account management.
• Efficiently troubleshooting and resolving customer issues, always aiming for a first-contact resolution.
• Proactively identifying sales opportunities during customer interactions, such as recommending upgrades, cross-selling additional products (e.g., new lines, broadband solutions), and retaining customers who might be considering leaving.
• Achieving and exceeding sales, retention, and customer satisfaction targets.
• Clearly explaining complex product information and technical details to business customers.

Key Skills and Experience of a Sales Customer Service Advisor:

• Exceptional communication skills: You're articulate, persuasive, empathetic, and can adapt your style to build rapport and effectively close sales.
• A strong sales aptitude and target-driven mentality: You're motivated by achieving goals and excited by the opportunity for uncapped earnings.
• Customer-focused mindset: While sales are key, you genuinely enjoy helping people and are committed to delivering a positive experience.
• Problem-solving abilities: You're adept at identifying issues and finding effective solutions, both for service and sales.
• Team player: You're collaborative and enjoy working as part of a supportive team that celebrates success.
• Previous experience in a customer service and/or sales role is highly desirable.

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)

Liverpool, L3 (Hybrid after training)

25,837.50 per annum

37.5 hours/week, Mon-Fri, shifts between 7:00 am-6:00 pm

About the Role
We are looking for a motivated and personable German-speaking Customer Service Advisor to join our client in Liverpool. In this role, you'll deliver outstanding customer experiences across multiple channels, acting as a trusted advisor while supporting and enhancing our brand reputation.

• Handle all customer interactions in a prompt, friendly, and professional manner.

• Interact with customers across all channels as a blended agent.

• Provide a high-touch, personalised experience for every customer.

• Answer questions, solve problems, and recommend services that meet customers' needs.

• Promote memberships to non-members and advise customers on available services.

• Ensure quality capture and maintenance of customer data.

• Identify, highlight, and escalate service-related issues or trends as needed.

• Meet and maintain individual and team performance targets.

• Fluent in German and English (spoken and written).

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a customer-focused mindset.

• Ability to work effectively across multiple channels and adapt to changing priorities.

• Positive, proactive, and professional approach to work.

• Experience in customer service is desirable but not essential; full training provided.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.