1586 Customer Service jobs in Bracknell

Customer Services Representative

Type: Fixed Term Contract (12 months initial)
Location: Basingstoke
Salary: circa. 25,000 per annum

SRG are working with a global medical products and technologies company, with a mission to find & provide solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.

They have a current need for a Customer Service Representative to join their team. This is an integral role, providing outstanding Customer Care whilst supporting all of our client's customers. You will be responsible for delivering prompt responses to customer queries and ensuring efficient processing of Customer orders. You will also seek to maximise new business opportunities through referral leads and enhance business value through retention of existing customers.

The successful candidate will handle the following responsibilities:

• Support customers by phone, electronically and face to face.
• Process customer orders received via inbound and outbound telephone, email and post.
• Respond promptly to customer and colleague enquiries.
• Maintain complete and accurate records of all customer interactions in the company CRM system
• Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
• Drive long term business relationships and strengthen retention via customer registration to company programme.
• Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
• Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
• Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
• Develops relationships with customers through empathy and diplomacy

Qualifications needed and other requirements:

• At least 1-2 years of significant practical experience in customer services role
• High levels of empathy with active listening skills
• Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
• Ability to work collaboratively with internal and external stakeholders
• High level of organisational skills and an ability to prioritise workload whilst multitasking
• Excellent verbal, written and face to face communication skills
• Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
• Ability to work independently and as a team
• Proven track record of working towards KPI's and targets
• Attention to detail with a high level of accuracy
• Telephony, CRM and prescription system experience ideally

To Apply

If you want to find out more about this role or would like to make an application, click below or contact Theo Charles

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Job Title: Customer Service Representative

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)

• Company pension scheme

• Employee discount scheme

• Funded Summer and Christmas events

• Cycle to Work Scheme

• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a.

WHJS1_UKTJ

Customer Service Representative

£28,000

5x days onsite

We're looking for a friendly, reliable and organised Customer Service Representative to join our growing team. This role is all about helping our existing customers have a great experience with us, from answering day-to-day queries to onboarding new clients and ensuring everything runs smoothly.

What you'll be doing

You'll be the first point of contact for our customers once they've joined us, handling a wide range of administrative and support tasks, including:

• Responding to customer queries by phone and email, from billing questions to contract clarifications and general account support
• Processing customer orders, returns and replacement equipment
• Onboarding new customers, managing their orders, keeping them informed, and ensuring their installation or setup process goes smoothly
• Handling and resolving customer complaints with care and professionalism
• Liaising with internal teams, such as technical support or operations, to ensure a seamless customer experience

What we're looking for

• Someone with previous experience in customer service, operations or administration
• Excellent communication skills - clear, friendly and confident on the phone and in writing
• Highly organised with good attention to detail, and able to manage multiple tasks effectively
• Comfortable using systems to process orders, track returns and maintain accurate customer records
• A team player who is proactive, dependable and willing to get involved wherever needed

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Adecco are currently recruiting for a customer service advisor to be based in Maidenhead

The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = 13.00 /14.00 - 6-9 Month Contract

Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK.

Accountabilities

Customer Service:

• Adherhance to Customer Service processes and procedures
• Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
• Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
• Receiving and processing incoming customers' orders and queries
• Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor
• Point of contact for external remote sales team with any order/query issues
• Strong collaboration within business operations and customer services team
• Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc

Financial and Quality compliance:

• All Creation of new customer accounts ensuring all financial controls are adhered to.
• Support and liaise with accounts team, credit checking.
• Ensure quality compliance during new account processing, from setting up new account - delivery of product.
• Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required)

Training and Compliance

• Ensuring all SOP and training are up to date in timely manner.
• 100% compliant with policies and procedures

Experience/Competencies

• Customer service background
• SAP experience preferable
• Microsoft Office, including strong Word, Excel skills
• Understanding of logistic/supply chain processes

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

• Process orders, credit and debits
• Process returns and resolve complaints
• Answer phones, emails and web enquiries
• Make proactive calls and emails to customers
• Manage backorders and Outlook tasks on a daily basis

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

We are seeking a proactive and personable Customer Service & Leasing Representative to join the front-line team at a vibrant residential development. This position is ideal for someone with a passion for delivering exceptional service, managing residential lettings, and fostering a welcoming environment for residents and visitors alike.

You will be instrumental in supporting the end-to-end leasing process and ensuring a smooth resident journey - from initial enquiries through to tenancy start and beyond.

• Respond to tenant enquiries by phone and email in a professional and timely manner.

• Manage customer expectations and support throughout the resident lifecycle.

• Assist with leasing administration, including check-in/check-out reports and inventory checks.

• Conduct property viewings and follow up with prospective tenants.

• Prepare and maintain accurate records for new tenancies, including utility setups, council tax registration, and deposit handling.

• Utilise property management systems (e.g., Yardi) to generate tenancy agreements and manage resident data.

• Support branded marketing campaigns and participate in "open house" events.

• Assist with tenant application processes, including background and credit checks.

• Manage the reception area, welcoming residents and visitors with warmth and professionalism.

• Deliver five-star service aligned with brand standards to tenants, contractors, and stakeholders.

• Proactively resolve service issues and collaborate with team members to improve processes.

• Foster a community-oriented environment, encouraging resident engagement and retention.

• Ensure prompt responses to resident service requests (within 24 hours).

• Support efforts to obtain positive reviews and promote long-term resident satisfaction.

• Monitor and maintain high standards of cleanliness and safety across the site.

• Assist with routine inspections, health & safety compliance, and minor maintenance coordination.

• Report hazards or maintenance issues to relevant teams in a timely manner.

• Experience in residential lettings, student accommodation, or similar property roles.

• Strong administrative and organisational skills.

• Excellent written and verbal communication.

• Friendly and confident with a proactive, solutions-based mindset.

• Comfortable using Microsoft Office and property management software.

• Experience in the private residential sector.

• Knowledge of Yardi or similar systems.

• ARLA qualification or similar professional accreditation.

• Sales confidence and ability to promote lettings offerings.

• Customer-first attitude with a passion for community-building.

• Reliable, adaptable, and able to work both independently and as part of a team.

• Willingness to work weekends and rotate across sites if needed.