1148 Customer Service jobs in Cardiff

Customer Service Administrator

26,500 + company pension & excellent opportunities for career growth

Treorchy

Are you an experienced Customer Service professional on the lookout for an exciting new role in a newly created team? Does the thought of working in a friendly and supportive environment appeal to you? Do you want to be part of a rapidly growing, well established company that can offer genuine career growth?

If so, please read on?

We are currently recruiting for a Customer Service Administrator to join an industry leading company that has just opened up a new Head Office in Treorchy. This is a great opportunity to join a team in it's infancy and it's a role where there is potential for you to develop quickly.

As a Customer Service Administrator you will be:

• Responding to customer queries via phone, email, and live chat
• Managing customer tickets from first contact to resolution
• Processing returns, refunds, and warranty claims
• Liaising with internal teams to provide accurate product information and updates
• Maintaining detailed customer records and ensuring data is up to date
• Escalating complex issues to the appropriate team quickly and efficiently
• Supporting continuous improvements in their customer service approach

This is an exciting opportunity where you will get the chance to help form and develop the new Customer Service function for a leading national company. As well as a competitive salary, you will benefit from excellent ongoing training and support, hybrid working after probation, a casual dress code, company pension and discount on company products.

For immediate consideration, please forward your CV to Vibe today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Role: Call Centre Advisor
Hours: Monday - Friday (Shift work between the hours of 8:00 - 20:00) 35 Hours Per Week
Expectation to work one weekend day alternatively
Salary: 26,736.53 OTE of 34,000.00
Location: Bristol Fully Office Working Role

Are you an experienced in customer service? Experienced in working in a target driven role?

Do you value working for a great company, with a fantastic commission scheme and potential to progress within the business?

If so this Call Centre Advisor is for you! Great training and clear career progression

CCA Recruitment are on the lookout for a Customer Service Advisor to work in our clients Retentions team. Our Client one of the UKs leading Insurance Companies. Start date for this role is Monday 1st September.

As a Call Centre Advisor you will be tasked with retaining and renewing customers memberships at the best price for them. You'll have accountability for meeting and exceeding targets set by the wider business to ensure the continued growth of the company on their journey to be number one within their sector.

We are looking for Call Centre Advisors :

• People who enjoy talking to customers
• Are self-motivated and passionate about finding the right outcomes for customers
• Have a desire to deliver a first-class customer experience
• Have previous experience working within a sales focused environment and can demonstrate excellent customer service.

The company offer great benefits also -

• Bonus scheme with additional earning potential up to 22% OTE monthly
• Competitive rewards package
• Flexible shifts and working hour patterns
• A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
• A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.

If this sounds like the role for you and you would like to find out more then please apply today to be considered for this incredible Customer Service Advisor opportunity.

The start date is the 1st September but interviewing now!

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Call Centre Advisor
Hours: Monday - Friday (Shift work between the hours of 8:00 - 20:00) 35 Hours Per Week
Expectation to work one weekend day alternatively
Salary: 26,736.53 OTE of 34,000.00
Location: Bristol Fully Office Working Role

Are you an experienced in customer service? Experienced in working in a target driven role?

Do you value working for a great company, with a fantastic commission scheme and potential to progress within the business?

If so this Call Centre Advisor is for you! Great training and clear career progression

CCA Recruitment are on the lookout for a Customer Service Advisor to work in our clients Retentions team. Our Client one of the UKs leading Insurance Companies. Start date for this role is Monday 1st September.

As a Call Centre Advisor you will be tasked with retaining and renewing customers memberships at the best price for them. You'll have accountability for meeting and exceeding targets set by the wider business to ensure the continued growth of the company on their journey to be number one within their sector.

We are looking for Call Centre Advisors :

• People who enjoy talking to customers
• Are self-motivated and passionate about finding the right outcomes for customers
• Have a desire to deliver a first-class customer experience
• Have previous experience working within a sales focused environment and can demonstrate excellent customer service.

The company offer great benefits also -

• Bonus scheme with additional earning potential up to 22% OTE monthly
• Competitive rewards package
• Flexible shifts and working hour patterns
• A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
• A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.

If this sounds like the role for you and you would like to find out more then please apply today to be considered for this incredible Customer Service Advisor opportunity.

The start date is the 1st September but interviewing now!

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Customer service Manager

32,000 to 35,000 per annum, Permanent, Full-time 40 hours per week Monday to Friday, Flexible start and Finish times, BS15 Kingswood Bristol, Pension, Bonus, Free Lunch, Parking and Holidays

A leading manufacturing business who are currently seeking a customer service manager to join an expanding business. Established business of 40 years, offering stability and future progressive opportunities that will see you develop. Working and leading a team of 3, having close working relationships with further departments, this customer service manager opportunity will see you :

• Leading the customer services team to deliver exceptional customer services to clients
• Oversee all aspects of customer services operations
• Drive continuous improvements within the department
• Ensuring that customer services standards are upheld,, KPIS are met and process's within the team are upheld
• General department reporting for senior management
• Managing escalated customer queries and resolving

The successful customer service manager will have a need to hold :

• Team Leadership experience in supporting, leading, developing and being a mentor to a customer services team
• Customer services excellence focused
• Experienced in performance monitoring
• Process improvement experienced
• E-commerce platforms experience would be beneficial
• Holding ERP and CRM systems user experience

This customer service manager role would be the ideal role for someone who has worked as a customer services team leader, customer services manager or within a senior customer services role. If you are looking for an opportunity to grow, an opportunity to step up in your career or continue at a managers level, don't miss out on this fantastic opportunity.

This is an exciting opportunity to join a team orientated business with continued drive to further grow. As the customer service manager, you will gain the opportunity to feel valued for your contributions to the business which will also bring you further rewards.

Benefits include :

• Fantastic salary of 32,000 to 35,000 per annum
• Full time working hours
• Free Lunch, daily
• Profit Share Bonus
• 23 days Holiday plus Bank Holidays
• On site Parking with free electric car charging
• No bank holidays, No weekends
• Modern office Environment

Apply for your immediate consideration or call for further information on (phone number removed) or (phone number removed).

You can also apply directly to (url removed)

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Customer service Manager

32,000 to 35,000 per annum, Permanent, Full-time 40 hours per week Monday to Friday, Flexible start and Finish times, BS15 Kingswood Bristol, Pension, Bonus, Free Lunch, Parking and Holidays

A leading manufacturing business who are currently seeking a customer service manager to join an expanding business. Established business of 40 years, offering stability and future progressive opportunities that will see you develop. Working and leading a team of 3, having close working relationships with further departments, this customer service manager opportunity will see you :

• Leading the customer services team to deliver exceptional customer services to clients
• Oversee all aspects of customer services operations
• Drive continuous improvements within the department
• Ensuring that customer services standards are upheld,, KPIS are met and process's within the team are upheld
• General department reporting for senior management
• Managing escalated customer queries and resolving

The successful customer service manager will have a need to hold :

• Team Leadership experience in supporting, leading, developing and being a mentor to a customer services team
• Customer services excellence focused
• Experienced in performance monitoring
• Process improvement experienced
• E-commerce platforms experience would be beneficial
• Holding ERP and CRM systems user experience

This customer service manager role would be the ideal role for someone who has worked as a customer services team leader, customer services manager or within a senior customer services role. If you are looking for an opportunity to grow, an opportunity to step up in your career or continue at a managers level, don't miss out on this fantastic opportunity.

This is an exciting opportunity to join a team orientated business with continued drive to further grow. As the customer service manager, you will gain the opportunity to feel valued for your contributions to the business which will also bring you further rewards.

Benefits include :

• Fantastic salary of 32,000 to 35,000 per annum
• Full time working hours
• Free Lunch, daily
• Profit Share Bonus
• 23 days Holiday plus Bank Holidays
• On site Parking with free electric car charging
• No bank holidays, No weekends
• Modern office Environment

Apply for your immediate consideration or call for further information on (phone number removed) or (phone number removed).

You can also apply directly to (url removed)

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Customer Service Administrator needed - Secure role supporting the commercial team.

Tired of job uncertainty? We are partnering with a stable, growing business seeking a talented Customer Service Administrator to join their close-knit team.

What makes this opportunity stand out?

Picture yourself in a role where your organisational skills make a difference. You will provide key administrative support to a successful commercial team, ensuring everything runs smoothly, while enjoying genuine job security and a friendly work environment.

Your rewards:

• 25,000-27,000 salary (dependent on experience).
• 23 holidays plus the eight Bank Holidays, increasing to 25 days with service.
• An annual bonus scheme to reward your hard work.

A typical day as the Customer Service Administrator:

You will start by checking customer enquiries, ensuring each one receives prompt attention. Throughout the day, you will answer the telephone, process orders, prepare quotations, and keep the CRM system updated. Your telephone and email skills will shine as you build relationships with customers.

Perfect for you if you have:

• Customer service and administration experience
• GCSEs in English and Maths (C or above)
• Experience with Word and Excel

Why wait?

Great customer service administrators keep businesses thriving. If you are ready for a secure position where your skills are valued, apply now!

Apply today - interviews taking place soon!

By clicking Apply you accept our privacy policy (see the link below or visit the footer of our website) and give permission for Sigma to contact you via email, phone & SMS regarding this job, other jobs and general recruitment services. Location & postcode of advert are approximate. Privacy Policy: (url removed)

Customer Service Advisor – Student Accommodation (Temporary Role)
Location: Cardiff
Dates: 1st September – 7th September (7 days)
Hours: 9:00am – 6:00pm (8 hours/day)
Pay Rate: £12.30 per hour

We are looking for friendly and proactive Customer Service Advisors to support a busy student accommodation site during the September check-in period.

Key responsibilities include:

• p>Welcoming students and assisting with the check-in process

• Answering queries and providing information about the site and local area

• Managing key handovers and logging any maintenance issues

• Ensuring a smooth, positive move-in experience for all residents

What we're looking for:

• Excellent communication and interpersonal skills

• A calm, helpful attitude in a fast-paced environment

• Previous customer service experience is preferred

• Must be available for all 7 days of the assignment

This is a great short-term opportunity to gain experience in a vibrant, people-focused environment.

Customer Service Agent
Cardiff City Centre
24,000- 28,000

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our clients dynamic team. In this role, you will be the first point of contact for their customers providing exceptional service and support in the insurance sector. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring a positive experience and fostering long-term relationships.

Responsibilities

• Respond promptly to customer inquiries via phone ensuring interactions are handled professionally.
• Analyse customer issues and provide appropriate solutions or escalate as necessary.
• Maintain accurate records of customer interactions, ensuring all information is up-to-date and accessible.
• Collaborate with team members to improve service delivery processes and enhance customer satisfaction.
• Stay informed about product offerings and industry trends to provide knowledgeable assistance to customers.
• Participate in training sessions to develop skills and knowledge relevant to the financial services industry.

Requirements

• Proven experience in a customer service role, preferably within the insurance or financial services sector.
• Strong communication skills with the ability to convey information clearly and concisely.
• Ability to work well under pressure while maintaining a positive attitude.
• A proactive approach to learning and personal development within the role.

If you feel this role is the RIGHT next move for you, please apply now and we will be in touch.

Role Overview

You will be the first point of contact for our customers via phone, email, and live chat-offering guidance, resolving queries, and ensuring a positive customer journey. Your ability to communicate clearly, manage issues effectively, and go the extra mile will directly contribute to our ongoing success and customer satisfaction.

Key Responsibilities

• Act as the first point of contact for customers, providing outstanding service via phone, email, and live chat.
• Respond to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution.
• Handle complaints empathetically and effectively, striving for complete customer satisfaction.
• Use live chat and other digital platforms to support and guide customers in real time.
• Communicate clearly and professionally in both written and verbal interactions.
• Demonstrate a commitment to exceeding customer expectations and enhancing the customer experience.

Person Specification

• Excellent communicator - clear, confident, and articulate in both written and verbal communication.
• Target-driven - motivated by goals and consistently works towards achieving and exceeding performance metrics.
• Customer-focused - committed to delivering an exceptional service experience at every touchpoint.
• Professional telephone manner - confident, courteous, and empathetic on calls.
• Detail-oriented - high level of accuracy and commitment to getting things right the first time.
• Resilient and positive - remains calm and composed under pressure, with a proactive approach to problem-solving.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.