1143 Customer Service jobs in Cardiff

Sales & Customer Service Administrator
£24,000 – £27,000 per annum (depending on experience)

Monday – Friday, 9am – 5pm

Caerphilly

Are you ready to kickstart your career in sales or take your sales administration experience to the next level? We are partnering with a dynamic steel industry business looking for a Sales & Customer Service Administrator to join their team. This is a fantastic opportunity for someone who thrives on variety, enjoys working with customers, and wants exposure to commercial sales in a fast-moving industrial environment.

Role overview:

Reporting to the Head of Group Commercial, your role will combine administration, customer service, and commercial sales duties. You’ll ensure orders are processed efficiently, handle customer queries, support account management, and contribute to driving sales growth.

Duties & responsibilities

• Capture and enter sales orders from multiple channels.
• Complete finished orders in the system and manage customer credit applications.
• Maintain accurate CRM records and internal documentation.
• Be the main point of contact for customers and internal teams.
• Monitor and progress sales orders, liaising with operations, transport, purchasing, and quality colleagues.
• Follow up with customers post-delivery to ensure satisfaction and explore re-order opportunities.
• Work to achieve budget forecasts and identify new business opportunities.
• Price, quote, and follow up with customers to grow accounts.
• Support collection of outstanding payments and maintain market intelligence.

What you’ll bring to the role:

• Previous experience in sales administration or recent graduate keen to start a career in sales.
• Strong communication, organisation, and customer service skills.
• Enthusiasm and eager to contribute to a busy commercial team.

Sales & Customer Service Administrator
£24,000 – £27,000 per annum (depending on experience)

Monday – Friday, 9am – 5pm

Caerphilly

Are you ready to kickstart your career in sales or take your sales administration experience to the next level? We are partnering with a dynamic steel industry business looking for a Sales & Customer Service Administrator to join their team. This is a fantastic opportunity for someone who thrives on variety, enjoys working with customers, and wants exposure to commercial sales in a fast-moving industrial environment.

Role overview:

Reporting to the Head of Group Commercial, your role will combine administration, customer service, and commercial sales duties. You’ll ensure orders are processed efficiently, handle customer queries, support account management, and contribute to driving sales growth.

Duties & responsibilities

• Capture and enter sales orders from multiple channels.
• Complete finished orders in the system and manage customer credit applications.
• Maintain accurate CRM records and internal documentation.
• Be the main point of contact for customers and internal teams.
• Monitor and progress sales orders, liaising with operations, transport, purchasing, and quality colleagues.
• Follow up with customers post-delivery to ensure satisfaction and explore re-order opportunities.
• Work to achieve budget forecasts and identify new business opportunities.
• Price, quote, and follow up with customers to grow accounts.
• Support collection of outstanding payments and maintain market intelligence.

What you’ll bring to the role:

• Previous experience in sales administration or recent graduate keen to start a career in sales.
• Strong communication, organisation, and customer service skills.
• Enthusiasm and eager to contribute to a busy commercial team.

• Respond to customer inquiries via phone, email, and live chat, providing timely and accurate technical support.
• Diagnose and resolve a wide range of technical issues, including software installation, configuration, network connectivity, and hardware malfunctions.
• Guide customers through step-by-step troubleshooting processes, patiently explaining technical concepts in an easily understandable manner.
• Escalate complex or unresolved issues to higher-level support teams or technical specialists when necessary.
• Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
• Contribute to the development and maintenance of the knowledge base, creating FAQs and troubleshooting guides.
• Identify trends in customer issues and provide feedback to the product development team for potential improvements.
• Educate customers on product features and best practices to enhance their user experience.
• Maintain a high level of customer satisfaction through professional and courteous service.
• Adhere to service level agreements (SLAs) and departmental key performance indicators (KPIs).
• Collaborate effectively with team members in both remote and on-site capacities.

• Proven experience in a customer service or technical support role.
• Strong understanding of computer hardware, software, operating systems (Windows/macOS), and basic networking concepts.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly.
• Exceptional listening and problem-solving skills.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with CRM software and ticketing systems.
• Familiarity with remote support tools is a plus.
• A willingness to learn and adapt to new technologies and products.

Full time : Permanent

Salary : £25,087 rising to £5,684 after 8 months in role, plus uncapped commission

Location:  Merthyr Tydfil Contact Centre

Address:  Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25,6 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

Full time : Permanent

Salary : £25,087 rising to £5,684 after 8 months in role, plus uncapped commission

Location:  Merthyr Tydfil Contact Centre

Address:  Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25,6 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

Full time : Permanent

Salary : £25,087 rising to £5,684 after 8 months in role, plus uncapped commission

Location:  Merthyr Tydfil Contact Centre

Address:  Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25,6 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

Customer Service Agent

Immediate Interviews

Yolk Recruitment are excited to be working exclusively with a fantastic financial services company just outside Pontypridd, who are looking for passionate Customer Service Agents to join their friendly team.

If you love helping people and want to build a career where great service really matters, this is the perfect opportunity. You'll be the voice of the business-guiding customers through their finance agreements, answering questions, and making sure every interaction is a positive one.

You'll join a close-knit contact centre team of around 20 people, where collaboration and support come naturally. Plus, you'll receive thorough training and ongoing development to help you succeed and grow.

What you'll be doing:

• You'll help customers understand their finance agreements over telephone, email and via other platforms
• You will be working resolving queries quickly and confidently
• If you directly cant support with someone you will liase internally to ensure customers satisfaction.

What experience will you need:

• Experience in customer service, providing support by speaking to customers on the telephone.
• Strong listening and communication skills
• The ability to stay calm and solve problems efficiently
• Good organisational and time management skills
• A team-first attitude and a willingness to learn
• Bonus: Knowledge of the motor finance industry

What You'll Get in Return

• Salary of 24,500
• No shift work-Mon-Friday working hours 9-5.15
• 26 days holidays plus bank holidays
• A permanent, full-time role on site with hybrid option
• Private medical cover
• High street discounts
• Ongoing career development and growth opportunities for team leadership and management
• Its an easily accessible location, with train/bus links and free parking.

Full time : Permanent

Salary : £25,087 rising to £5,684 at 9 months in role, plus uncapped commission

Location:  Merthyr Tydfil Contact Centre

Address:  Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE .  

Why not use your skills to make a difference and join our Mobile Technical T eam in Merthyr . Y ou’ll be talking over the phone to customers with all sorts of mobile tech-related queries . You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love . You never know what’s coming next.  

You don’t need specific experience to join us. Provided you’re naturally helpful , calm and can build relationships – we can train you on the rest.  

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  

What’s in it for you?

• A great starting hourly rate of £12.82 per hour, plus incentiv and bonuses  
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly  
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?