223 Customer Service jobs in Carlton

Overview

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.

Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.

We owe our success to our unique story and dedicated colleagues, and the next chapter involves you.

Responsibilities

Here is where you come in…

Working in our retail teams, you'll enhance Betfred customers' experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers' experiences are always enjoyable and responsible.

No two days are the same, but your main responsibilities will include:

• Processing customers' bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.

We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.

Skills & Experience

What you'll need to succeed

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Benefits

Why join a winning team?

Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. We offer full or part time opportunities so you can find a role that suits you.

Be rewarded

• Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
• Monthly pension contributions: helping you prepare for your future.
• Enhanced maternity & paternity pay: our Betfred family works to support yours.

Feel valued

• A long-service recognition programme and life milestone rewards.
• A recognition scheme to earn and convert points to spend with over 700 retailers.
• A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
• Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.

What's next?

If you think you're a great fit for the role, and you want to be a part of the Betfred story, click 'Apply' and we will be in touch once we've reviewed your application.

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.

If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.

Your Betfred journey starts now…

Build Your Future with Cobalt Carbon Free: Customer Service Administrator wanted

Cobalt Carbon Free is a family-run construction business, trading for over 15 years. Based in Nottingham specialising in retrofitting homes

We're expanding our team to meet the ever-increasing demand for sustainable and energy efficient home improvements. This opportunity has vast potential for progression within both the role and the business and continual development side, and is ideally suited to a confident assertive, self starting individual :)

The role will take the lead managing & improving our general business administration and operational processes.

Working closely with all the team, it's a fantastic opportunity for somebody with great enthusiasm and aspirations to further your career and see progressive, well rewarded growth within the business.

Responsibilities:

- Oversee the daily business administrations operations.

- Admin support for all aspects of the business- sales, finance, operations & HR

- Manage, maintain CRM system, QMS compliance

- Passionate and motivated individual to drive performance and process improvement

Requirements:

- Excellent organizational and time management skills

- Reliable & Loyal

- Strong communication skills, both written and verbal

- Proficient in using office software such as Microsoft Office Suite

- Knowledge of construction type services

- Ability to multitask and prioritize tasks effectively

- Attention to detail and accuracy in all work performed

Hours we would be aiming for 28-35 hours a week, this is negotiable/flexible to work best for the right candidate, full time or part time considered.

If you meet the requirements outlined above and feel you could make a real positive change for our business we encourage you to apply. :)

Job Type: Full-time

Pay: £12.35-£14.65 per hour

Benefits:

• Casual dress
• Company pension
• Flexitime
• On-site parking
• Private medical insurance
• Work from home

Ability to commute/relocate:

• Nottingham NG13: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

• Lead, coach, and mentor a team of customer service representatives to achieve performance targets.
• Monitor team performance, providing regular feedback and conducting performance reviews.
• Handle complex customer inquiries and escalated issues, ensuring timely and satisfactory resolution.
• Develop and implement customer service policies and procedures to enhance efficiency and effectiveness.
• Analyze customer feedback and service data to identify trends and areas for improvement.
• Train new team members on company products, services, and customer service best practices.
• Foster a positive and collaborative team environment that promotes customer advocacy.
• Manage team schedules, workload distribution, and resource allocation.
• Liaise with other departments to resolve customer issues and improve overall service delivery.
• Report on key customer service metrics to senior management.

• Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity.
• Proven experience in managing and motivating customer service teams.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in using CRM software and customer support ticketing systems.
• Ability to handle pressure and make sound decisions in a fast-paced environment.
• Demonstrated ability to analyze data and implement process improvements.
• Experience in training and developing staff.
• A genuine passion for delivering outstanding customer service.

• Lead, coach, and mentor a team of customer service representatives to achieve performance targets.
• Monitor team performance metrics, identify areas for improvement, and implement corrective actions.
• Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Develop and deliver training programmes to enhance team skills and product knowledge.
• Foster a positive and collaborative team environment that promotes customer focus.
• Implement and enforce customer service policies and procedures.
• Analyse customer feedback and service data to identify trends and recommend service enhancements.
• Manage team schedules and workload to ensure adequate coverage.
• Liaise with other departments to resolve customer issues effectively.

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or team leader capacity.
• Excellent leadership, coaching, and motivational skills.
• Strong understanding of customer service principles and best practices.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk systems.
• Ability to handle difficult situations with patience and professionalism.
• Organisational skills and attention to detail.
• Flexibility to work effectively in a hybrid model.

• Providing first and second-line technical support to customers.
• Diagnosing and resolving hardware, software, and network issues.
• Responding to customer queries via phone, email, and ticketing systems.
• Guiding customers through product setup, troubleshooting, and usage.
• Escalating complex issues to higher-level support or engineering teams.
• Documenting support interactions and resolutions in a CRM system.
• Contributing to the creation and maintenance of a technical knowledge base.
• Identifying and reporting trends in customer issues to product teams.
• Ensuring a high level of customer satisfaction.
• Adhering to service level agreements (SLAs).

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Proficiency with ticketing systems and remote support tools.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Customer-focused with a patient and helpful demeanor.
• Ability to manage multiple issues simultaneously.
• IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience in a specific industry relevant to the client's products is advantageous.
• Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.

• Lead, coach, and motivate a remote team of customer service representatives to achieve performance targets.
• Monitor team performance using key metrics (e.g., response times, resolution rates, customer satisfaction scores) and identify areas for improvement.
• Provide ongoing training and development to team members, fostering a culture of continuous learning and skill enhancement.
• Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
• Develop and implement best practices and standard operating procedures for customer service interactions across various channels (phone, email, chat).
• Collaborate with other departments (e.g., Sales, Marketing, Product) to address customer feedback and drive improvements.
• Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and share updates.
• Analyze customer feedback and service data to identify trends and recommend proactive solutions.
• Ensure adherence to company policies, quality standards, and service level agreements.
• Contribute to the recruitment and onboarding process for new customer service agents.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Demonstrated ability to effectively lead and manage remote teams.
• Excellent understanding of customer service principles and best practices.
• Strong coaching, mentoring, and performance management skills.
• Proficiency in using CRM systems and customer service software (e.g., Zendesk, Salesforce Service Cloud).
• Exceptional communication, listening, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, remote environment.
• Tech-savvy with a reliable internet connection and a dedicated home office setup.
• A proactive and results-oriented approach with a passion for customer satisfaction.
• Experience in the e-commerce sector is a strong advantage.

• Provide advanced technical support to customers via phone, email, and ticketing systems, resolving complex software-related issues.
• Diagnose and troubleshoot technical problems, identifying root causes and implementing effective solutions.
• Manage and prioritize customer escalations, ensuring timely and satisfactory resolution.
• Educate customers on product features and best practices to enhance their user experience.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and FAQs.
• Collaborate with the product development and QA teams to report bugs and provide feedback for product enhancements.
• Assist in training and mentoring junior support specialists.
• Proactively identify trends in customer issues and recommend improvements to products and processes.
• Contribute to team goals and initiatives, aiming to improve customer satisfaction and retention.
• Participate in product update testing and provide input on new releases.
• Build strong relationships with clients, fostering loyalty and trust.

• A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• A minimum of 4 years' experience in a technical support or customer service role, preferably within the software industry.
• Proven ability to troubleshoot and resolve complex software and hardware issues.
• Strong understanding of operating systems (Windows, macOS), networking concepts, and common software applications.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Exceptional customer service orientation and a patient, empathetic demeanor.
• Strong analytical and problem-solving skills.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable.
• A proactive and team-oriented approach.

• Lead, mentor, and motivate a team of remote and hybrid technical support representatives.
• Oversee daily operations of the customer service department, ensuring prompt and accurate responses to customer inquiries.
• Develop and implement strategies to improve customer service quality, efficiency, and satisfaction.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer feedback scores.
• Handle escalated customer issues and provide expert solutions.
• Conduct regular team meetings, performance reviews, and training sessions.
• Contribute to the development and refinement of support processes, knowledge base articles, and troubleshooting guides.
• Collaborate with product development and engineering teams to provide feedback on customer issues and product improvements.
• Ensure adherence to company policies and procedures, maintaining a high standard of professionalism.
• Foster a positive and collaborative team environment, promoting continuous learning and development.

• Proven experience in a customer service or technical support role, with at least 2 years in a team lead or supervisory capacity.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, coaching, and interpersonal skills.
• Proficiency in using CRM systems, ticketing software, and other customer support tools.
• Ability to troubleshoot technical issues and guide team members through complex problems.
• Exceptional communication and active listening skills.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Experience with hybrid and remote team management is a significant advantage.
• Familiarity with (mention relevant software/tech, e.g., cloud software, SaaS platforms) is highly desirable.
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.