What Customer Service Jobs are in Chelmsford?

Customer Service Advisor

Location: Southend-on-Sea, Essex
Hours: Monday to Friday with a Saturday on a rota basis

About the Role

We are recruiting for a Customer Service Advisor to join a growing and professional organisation based in Southend-on-Sea. This is an excellent opportunity for someone with previous customer service or contact centre experience who enjoys helping people and delivering a high standard of service.

Key Responsibilities

• Act as the first point of contact for customers via telephone and email.
• Deliver a professional, friendly and efficient customer experience.
• Accurately record and update customer information on internal systems.
• Respond to customer enquiries and provide timely updates.
• Liaise with internal departments to ensure queries are resolved efficiently.
• Work to agreed service standards and performance targets.

About You

• Previous experience in a customer service or call centre environment.
• Excellent communication and listening skills.
• Strong attention to detail and accurate data entry skills.
• Confident using computer systems and learning new processes.
• A positive, proactive approach with the ability to work as part of a team.
• Well organised and able to manage a busy workload.

A fantastic opportunity has arisen for an organised and customer-focused individual to join a well-established and market-leading business based in St Albans. This varied role would suit someone with previous customer service and administration experience who enjoys building relationships, supporting customers, and ensuring smooth day-to-day operations.

Working as part of a collaborative team, you will act as the first point of contact for customers, supporting a range of enquiries while coordinating with internal departments to deliver an outstanding customer experience.

What's in it for you?

• 27,000 pro rata
• Monday to Friday, 10am-2.30pm
• Office-based role in St Albans
• Opportunity to join a successful and growing international organisation
• Supportive team environment
• Ongoing training and development opportunities

Key Responsibilities:

• Acting as the first point of contact for customer enquiries via phone and email
• Managing customer requests and ensuring timely resolutions
• Providing administrative support across customer service, sales and service functions
• Maintaining accurate customer records and documentation
• Coordinating loan and trial equipment, including dispatch, returns and tracking
• Supporting sales campaigns, promotions and customer engagement activities
• Liaising with customers regarding repairs and service updates
• Coordinating schedules and activities for field-based engineers
• Assisting with stock control, inventory management and warehouse administration
• Processing stock transfers and returns
• Working closely with sales, technical and account management teams to deliver excellent customer service
• Ensuring company procedures, quality standards and compliance requirements are followed

What the employer is looking for:

• Previous experience within customer service, administration, sales support or a similar role
• Excellent communication skills, both written and verbal
• Strong organisational skills with the ability to manage multiple priorities
• High attention to detail and accuracy
• A proactive and customer-focused approach
• Confident using Microsoft Office and internal systems
• Experience coordinating stock, logistics or service activities would be advantageous
• A collaborative team player with a flexible attitude

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.

Customer Service Representative

Global Brand | European Headquarters | Hemel Hempstead
Immediate Start | Temporary Assignment until March 2027

Are you an experienced Customer Service professional looking for your next opportunity with a well-known global organisation?

We are recruiting for a Temporary Customer Service Representative to join the European Headquarters of a leading global brand based in Hemel Hempstead . This is an excellent opportunity to join a friendly, supportive team in a varied customer-focused role, with an immediate start available and the assignment running through to the end of March 2027 .

What's on Offer?

• Immediate start
• Temporary assignment until 31st March 2027
• Monday to Friday, 8:45am - 5:00pm
• Hybrid working pattern:
• 3 days per week in the modern Hemel Hempstead office
• 2 days per week working from home
• Friendly, collaborative working environment within a prestigious global organisation

Please note: As the office is not located close to a train station, applicants should ideally live within a reasonable commuting distance of Hemel Hempstead. Own transport is preferred.

The Role

Working as part of the Customer Service team, you will play a key role in supporting the sales function by delivering exceptional service to customers and internal stakeholders. You'll be responsible for processing customer orders, resolving queries, coordinating deliveries and ensuring a smooth order-to-delivery experience.

This is a fast-paced position where accuracy, organisation and excellent communication skills are essential.

Key Responsibilities

• Process customer orders received via email and telephone, ensuring all requirements are accurately fulfilled.
• Handle specialist orders, including bundled products, consignment orders, free-of-charge deliveries and returns.
• Monitor the order fulfilment and delivery process, liaising with distribution centres and delivery partners where required.
• Arrange urgent or special deliveries when requested.
• Produce, check and issue customer invoices.
• Maintain accurate records and filing of order documentation.
• Respond promptly to customer enquiries regarding orders, deliveries and product availability.
• Manage customer service complaints professionally, ensuring timely resolution.
• Handle and monitor backorders, keeping customers informed throughout.
• Provide day-to-day support to the sales team and assist with customer-related administration as required.

About You

We're looking for someone who enjoys building relationships, solving problems and delivering an outstanding customer experience.

You'll ideally have:

• Previous experience in a customer service, customer support or sales support role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with excellent attention to detail.
• The ability to manage multiple priorities in a busy environment.
• Good IT skills, including experience using Microsoft Office and CRM or ERP systems.
• A proactive, team-focused approach with a willingness to support colleagues when needed.
• Experience within a corporate or international business environment would be advantageous.

Quality & Compliance

As part of a global healthcare organisation, quality and compliance are central to everything we do. The successful candidate will demonstrate a commitment to maintaining the highest standards of product quality, customer service and regulatory compliance, following all documented quality procedures and policies.

Benefits include

Competitive pay rate

28 days Holiday

Free on-site parking

Access to the Tate Awards Scheme - including Store discounts

Apply Now

If you're available immediately (or at short notice) and are looking for a rewarding temporary opportunity with a respected global employer, we'd love to hear from you.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Service Representative

Location: Chelmsford

Salary: 28000 + bonus

Position: Monday 8 - 5:30pm Tuesday - Friday 8:30 - 5:30pm (1 hour lunch)

Benefits: Free onsite Parking, Bonus Incentive, Snacks provided in office + more

Note: You MUST be able to drive due to office location!

Adecco Chelmsford are excited to be working alongside a growing client based close to Chelmsford. We are looking to recruit an experienced customer services executive to join their small and friendly team!

Looking for someone with a high standard of written and spoken English, you'll be outstanding on the phone and able to quickly get to grips with the products and business.

Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team.

This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment.

Job Responsibilities

Ensure a high level of customer service by telephone, live chat, and email.

Advising customers on a range of products.

• Processing orders over the phone.
• Resolving delivery issues and tactfully dealing with occasional complaints.
• General administrative tasks.
• Continually develop and increase product knowledge.

Personal Skills

• Able to work on own initiative and as part of a team.
• Experience in complaint handling.
• Confident.
• Positive, can-do attitude.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Administrator and Customer Service support required on an immediate temporary basis, to work for a small, established, and welcoming team. This position is busy, varied, and whilst heavily PC based, requires someone with excellent communication skills. The hourly rate will be 13.50 per hour. Working hours are Monday - Friday 9.00am - 5.30pm.

Duties:

• Match and raise production orders against PO's
• Process orders
• Process returns
• Obtain information from suppliers, carriers, and customers
• Produce weekly and monthly reports
• Data entry and other administrative tasks in relation to stock control

Benefits:

• 13.50 per hour
• 20 days holiday plus bank holidays
• Pension
• Private healthcare

Experience:

• Good PC skills
• Previous administration experience is essential
• Ability to learn new systems and processes quickly
• Previous experience entering volume data is beneficial
• An order processing , sales administration, or returns background is desirable

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants, whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Our client is seeking an experienced International Customer Service Executive to join their growing team based in Colchester, Essex.

This is an excellent opportunity for someone with experience in international trade, export documentation, and customer service to join a well-established business offering long-term career development.

• Manage a portfolio of international customer orders from order receipt through to delivery.
• Act as the main point of contact for customers throughout the order process.
• Arrange international shipments and liaise with freight forwarders and transport providers.
• Prepare export documentation, including Customs & Excise paperwork, ensuring compliance with international trade regulations.
• Manage UK customer orders, working closely with Operations and external logistics providers to meet customer requirements.
• Provide support to the Sales Managers.
• Build strong relationships with customers, suppliers and internal departments.
• Identify opportunities to improve customer service and operational processes.
• Provide cover for other administrative functions within the team as required.
• Maintain accurate customer and order records.

Essential

• Minimum of 3 years' experience in international trade, import/export or export customer service.
• Experience preparing export documentation and customs declarations.
• Excellent customer service and communication skills.
• Strong organisational and administrative skills with excellent attention to detail.
• Good IT skills, including Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.

Desirable

• IATA certification.
• Knowledge of Incoterms and international freight documentation.
• Experience working within manufacturing, logistics or a regulated industry.

• Competitive salary, dependent on experience.
• Performance bonus of up to 5% of annual salary.
• Generous pension contribution.
• Life insurance.
• 24 days annual leave plus bank holidays.
• Monday to Friday, 40-hour working week.
• Excellent opportunities for training, development and career progression within a growing business.

Additional Notes:

Location Disclosure: Please mention your location in your CV. Applications without location details may experience delays in processing.

Eligibility: Only applicants with UK residency and full visa status will be considered. Applications from those outside of the UK will not be shortlisted. If you plan to relocate, please mention this in your CV or cover letter.

Customer Service, Complaints Handler required to join our established client on a temp to perm basis asap. Hourly rate is based on a salary of between 26,436 - 30,000. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm.

Duties:

• First point of contact for customer queries
• Manage customer queries and complaints from initial contact through to resolution
• Keep customers informed with clear, accurate and timely updates
• Proactively contact customers to arrange and confirm upcoming appointments
• Investigate customer concerns by working closely with planners, supervisors and operational teams
• Identify root causes of complaints and support corrective actions
• Escalate complex or high-risk issues where appropriate
• Maintain accurate records using CRM and operational systems
• Produce reports on complaint trends and support continuous improvement initiatives
• Work collaboratively with internal teams to deliver excellent customer service and meet performance targets

Benefits:

• 26,436 - 30,000 per annum

• Pension
• Parking

Experience required:

• A car driver is essential due to the office location

• Previous experience in a customer service, complaints handling or customer care role is highly desirable
• Excellent verbal and written communication skills
• Strong organisational skills with the ability to manage multiple cases simultaneously
• Confident investigating issues and finding practical solutions
• A calm, professional and empathetic approach when dealing with customers
• Good IT skills, including Microsoft Office; CRM or scheduling system experience is desirable
• Ability to work effectively within a fast-paced operational environment

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

A well-established local Insurance agency is looking for a Customer Service Adviser to join their friendly, growing team. This is a busy, customer-facing role where you'll support existing clients, handle enquiries, provide quotations and help identify opportunities to cross-sell where appropriate.

What you'll be doing

• Handling incoming calls and emails and providing a great customer experience
• Providing motor and home insurance quotations and converting quotes into new business
• Processing policy changes, updates and general insurance transactions
• Supporting renewals and helping retain existing customers
• Spotting opportunities to cross-sell additional products and introduce customers to a Financial Adviser when relevant
• Keeping customer records up to date on the CRM system (Microsoft Dynamics)
• Supporting proactive outbound activity to generate new opportunities

What we're looking for

• Experience in motor and home insurance (commercial exposure is a bonus, but not essential)
• Confident, friendly communication skills (phone, email and face-to-face)
• A genuine "can-do" attitude and pride in delivering excellent service
• Organised, reliable and able to manage your own workload and deadlines
• Comfortable using IT systems/CRM and happy learning new products and processes
• Minimum 5 GCSEs (or equivalent), including Maths and English

Benefits

• Full training and development (technical + sales skills)
• Support with CII qualifications
• Supportive, friendly team environment
• 25 days holiday + bank holidays
• Free parking
• Company pension scheme

Customer Service & Administration Manager
Office Based

Our client, a well-established and growing property leasehold management company, is looking to appoint an experienced Customer Service & Administration Manager to lead a busy team delivering exceptional service to leaseholders, clients and stakeholders.

This is a hands-on management role where you'll oversee a team of six customer service and administration professionals, working closely alongside another Manager/Team Leader to ensure operational excellence across the department.

We're looking for a confident, proactive manager who isn't afraid to make difficult decisions, manage performance, and take ownership of complex customer issues. This role requires someone who can professionally handle escalated complaints, balancing empathy with commercial awareness and company policy rather than simply trying to please everyone.

Key Responsibilities

• Lead, motivate and develop a team of six Customer Service and Administration professionals.
• Work collaboratively with a fellow Manager/Team Leader to ensure smooth day-to-day operations.
• Manage workflows, priorities and service standards across the department.
• Take ownership of complex and escalated customer complaints through to resolution.
• Support, coach and develop team members to achieve high levels of performance and accountability.
• Monitor KPIs, service levels and productivity, implementing improvements where required.
• Identify opportunities to streamline processes and improve the customer journey.
• Ensure compliance with company procedures and industry regulations.
• Build strong working relationships with internal departments, clients and external stakeholders.

About You

• Previous experience managing a customer service and/or administration team.
• Ideally from a property management, leasehold, housing, legal, financial services or similarly regulated environment.
• Confident dealing with challenging conversations and high-level customer complaints.
• Resilient, decisive and solutions-focused with the ability to make balanced decisions.
• A proactive leader who takes ownership and drives continuous improvement.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• Comfortable coaching, motivating and holding people accountable.
• Strong IT skills, including Microsoft Office and CRM/case management systems.

If you're an experienced people manager who thrives in a fast-paced environment, enjoys solving complex problems, and can confidently lead from the front, we'd love to hear from you.

Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment (London) Ltd wishes you the best of luck in your job search.

Unico Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.