1258 Customer Service jobs in Chelmsford

Please ensure you complete an application directly via the GAP Group Website.

Our team is the best in the industry - is it time for you to join us?

The Role:

Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries which will help put trench boxes in place such as chain slings, manhole lifter, ladders, lifting pins, manhole chain clamps and counterbalanced davit systems.

As the first point of contact for our depots, Customer Service Administrators play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them.

This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for a Customer Service Admin will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience working within a fast paced customer service or admin role
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

Customer Service Agent

Are you a customer focused individual who consistently works to a high level of service?

We are supporting a well-established company based in Waltham Abbey with recruiting for a Customer Service Agent on a permanent basis. The salary is paying 25k per annum and the hours are Monday to Friday, 9am-5:30pm. This is initially a fully office-based position, however the client can offer hybrid working following a successful probation and full training will be provided.

Duties will include:

• Handling both inbound and outbound calls from new and existing customers
• Managing an inbox and responding to email queries regarding debt repayment
• Processing, negotiating, and agreeing payments for customers
• Logging calls and updating notes and account details onto the database
• Supporting general office ad hoc tasks to when required to ensure smooth running of the office

This role involves dealing with customers debt and personal reasons so you must be empathetic and can handle difficult calls. You must have previous contact centre environment, with strong attention to detail and good IT skills using Microsoft Word, Excel, Outlook, etc.

If you are a quick learner who enjoys talking to people, then this is the role for you!

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.

Customer Service Administrator needed ASAP!
Location: Witham, Essex
Pay: 12.21 per hour
Hours: Monday to Friday, 37.5 hours per week
Duration: Initially expected to be 5 weeks (but could be extended)

We're currently recruiting for a Customer Service Administrator to join a Manufacturing company in Witham on a temporary basis. This role involves supporting the customer re-qualification process for orders.

Key duties for this Customer Service Administrator position include but are not limited to:

• Requalifying existing customers to authorise orders
• Reviewing documents and registers to validate customer details
• Updating new customer accounts with correct access and permissions
• Communicating via email and DocuSign
• Accurately maintaining data using CRM and internal systems

Skills and Experience required to be considered for this position:

• Strong computer and CRM skills
• High attention to detail and ability to work at pace
• Confident reviewing and processing documentation
• Organised with the ability to prioritise urgent tasks
• Available to start immediately

If you would like to be considered for this Customer Service Administrator position please apply with your CV and Laura will be in touch. #officejobs

Customer Service Specialists
Location: Essex | Full-time
Salary: £(phone number removed) + benefits + overtime + career development

Step into a role where you bring experience and gain influence.

As a Customer Service Specialist , you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.

What You'll Do

• Resolve customer queries that require more time, judgement or investigation
li>Work with vulnerable or high-priority customers and deliver a calm, informed response
• Liaise with internal stakeholders to coordinate accurate, cross-functional responses
• Support onboarding of new team members through support, shadowing, and feedback
• Review case histories or trends and share insights to improve team service levels
• Use your knowledge of systems and processes to enhance both speed and accuracy across the team
• Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)

What You’ll Bring

< i>A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
• Ability to remain clear-headed and structured when faced with technical or emotional queries
• Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
• A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
• Personal accountability for quality, timing and customer follow-through

What You’ll Gain

< i>Entry into a structured capability-based progression model
• Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
• A comprehensive six week onboarding programme with dedicated support
• Access to broader development through specialist or senior-level training
• Exposure to team quality processes, root cause analysis and performance forums
• Recognition for stepping up and supporting operational excellence

To explore your future please email your CV

Customer Service Advisors
Location: Basildon
Salary: £24-28,000 + paid overtime + benefits + clear progression path

A role with purpose. A team with pride. A future with opportunity.

We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors . If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.

What You'll Do

• Be the first point of contact for a variety of customer queries via phone and email
li>Handle orders, updates, delivery queries, billing issues, and general service enquiries
• Accurately manage and update customer information across systems
• Provide thoughtful, solution-focused support, including for customers in vulnerable situations
• Resolve customer issues independently wherever possible, escalating only when necessary
• Stay current on service updates, internal communications, and best practices
• Support overall team goals through personal KPIs and shared responsibilities
• Ensure compliance with safety, data protection, and quality standards

What You’ll Bring

< i>Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
• Strong communication skills and a calm, professional approach
• Great attention to detail and ability to manage data accurately
• Confidence navigating new systems and multitasking in real-time environments
• A willingness to learn and adapt in a collaborative, team-oriented workplace
• Drive to contribute meaningfully to a high-performing team

What You’ll Gain

< i>Paid overtime and flexible shift options during peak seasons
• Performance-based hybrid working following successful probation
• A comprehensive six week onboarding programme with dedicated support
• Ongoing coaching, learning resources and development opportunities
• A workplace that values your contribution and supports long-term growth

To explore your future please email your CV

Customer Service Agent required for a local airline support company. We are looking for someone to join their expanding Customer Service department.

HOURS : 08.30am - 5.30pm Monday to Friday

You will play a pivotal role in delivering outstanding customer support with tracking items and real-time online interactions. The ideal candidate should have excellent communication skills, multitasking abilities, and a customer-centric approach. This role involves addressing customer queries, providing updates on their case files and information, and ensuring a positive and efficient chat experience.

Responsibilities:

• Registering and processing new claims
• Engage with customers in real-time through chat platforms to address inquiries, resolve issues, and provide assistance.
• Maintain a professional and positive tone in all interactions.
• Working through customer queries
• Online live chat
• Raising orders for special items
• Collaborate with other customer support channels (email, phone) to ensure consistent and seamless customer service.
• Document and log customer interactions, issues, and resolutions accurately in the company's CRM system.
• Liaising with management on claims

Requirements:

• Previous experience (not essential) or in a similar customer service role.
• Excellent written communication skills with strong grammar and typing proficiency.
• Customer-focused mindset with the ability to empathise and understand customer needs.
• Quick thinker with the ability to multitask and manage simultaneous customer chats.
• Familiarity with CRM systems and live chat software.
• Strong skills in: Microsoft and spreadsheets
• Good English literacy
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and adapt to changes.

Customer Service Coordinator - Feel stuck in your current Hire company…? Want to be noticed, be rewarded  with a great bonus , with no weekends  and work with a fantastic team! 25 days Holiday, Team communities + MUCH MORE!  Oh, and they are an award-winning company! Based in Bristol!

Benefits for the Customer Service Coordinator:

• Up to £30k DOE
• No weekend work!
• 23 days holiday + bank holidays.
• Internal promotions preferred, opportunity to work up the ladder. 

Responsibilities of the Customer Service Coordinator:

• As the customer service coordinator you will build important relationships with internal and external clients.
• You will be x hiring, rehiring and sourcing equipment from third party suppliers.
• Manage a fast paced and busy hire desk.
• Liaise with colleagues, other depots, and procurement teams to ensure that equipment is successfully delivered at designated dates/times.
• You will be resolving any queries or claims as the customer service coordinator that arise in a professional manner, ensuring all paperwork is completed and up to date.
• You may use Syrinx, Inspire, or a similar CRM system.

The Customer Service Coordinator may have experience within plant hire, tool hire, powered access hire, accommodation hire, builders merchants, specialist equipment hire industries, although this is not essential.

You must have worked within a fast paced, high volume calls / emails environment. You may have worked as a customer service advisor, customer service coordinator, controller, hire controller, hire controller, hire desk controller, hire desk advisor, rental manager, hire negotiator, hire coordinator, hire and sales controller.

Hit the APPLY button now to be considered for this customer service coordinator role or find out more information and we will be in contact!

Customer Service Administrator / Advisor

This is a full-time temporary position paying 12.21 per hour and working 37.5 hours Monday to Friday 9am-5pm. The role will begin early September and will run through until Christmas.

Interviews will be held at the beginning of August. Please note, you will need to drive as the location isn't accessible by public transport. This is a fully office based position.

Duties will include:

• Responding to customer enquiries via email and telephone with professionalism and efficiency
• Ensuring safeguarding documentation is accurately prepared and sent to customers when required
• Liaising between internal and external teams to ensure smooth operations
• Maintaining accurate records of communications and approvals using MS Excel
• Handling general administrative tasks as needed

Experience required:

• Experience in customer service and administration, with a strong ability to communicate effectively via telephone and email
• A keen eye for detail and strong organisational skills
• Ability to manage multiple tasks and prioritise effectively
• Proficient in using Microsoft Office (Word, Excel, Outlook)

The company are open to anyone with customer service experience within a retail environment as training will be given, as long as you have good, confident communication skills.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.

Are you a customer service superstar with a passion for helping people and a knack for organization? We're seeking Permanent, Full-Time Customer Service Advisors to join our dynamic Operations Team. You'll play a vital role in ensuring our clients receive exceptional service and our operations run smoothly.

You'll excel in back-office operations, communicating with residents through various channels, including telephone and email . Using our MSi system , you'll actively schedule operatives and subcontractors, tackle complex repairs, and confidently handle demanding customers or those who have experienced service failures, always working to instill customer confidence .

We're looking for individuals who possess:

• A background in Social Housing and Repair and Maintenance or a minimum of 2 years of experience in a contact centre .
• Proven experience in scheduling/planning Disrepairs, Voids, or Complex works .
• Excellent communication skills, comfortably interacting with direct operatives, subcontractors, and residents.
• Basic building maintenance knowledge (e.g., understanding the duration of various maintenance tasks).
• Solid planning knowledge , including sequencing and concurrent task management.
• The ability to prioritise works and ensure jobs in progress are on target and appointed effectively.
• A good level of written English and strong computer skills .
• Good project management skills and the ability to communicate with diverse stakeholders at all levels.
• A genuine passion for service delivery and customer satisfaction .

• Permanent, Full-Time position
• Salary up to 27,500

If you're ready to make a real impact and contribute to a team dedicated to outstanding service, we want to hear from you! Please submit your CV and cover letter outlining your suitability for the role to Afreen Begum or call (phone number removed).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.