What Jobs are available for Customer Service in Chichester?

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Provide information about products and services, guiding customers through their options.
• Troubleshoot and diagnose customer problems, offering effective solutions.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Process orders, returns, and exchanges as needed.
• Gather customer feedback and report it to management to help improve services.
• Adhere to company policies and procedures.
• Strive to achieve high levels of customer satisfaction.
• Continuously learn about products, services, and support procedures.
• Collaborate with team members to share best practices and support continuous improvement.

• High school diploma or equivalent; college degree is a plus.
• Previous experience in customer service, call center, or a related role is highly desirable.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Self-motivated and able to work independently in a remote setting.
• A reliable internet connection and a dedicated workspace are required.
• Positive attitude and a genuine desire to help customers.

• Handle escalated customer inquiries and provide advanced technical support via phone, email, and chat.
• Diagnose and troubleshoot complex customer issues, offering effective and timely solutions.
• Guide customers through product features, troubleshooting steps, and issue resolution.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Collaborate with Tier 1 support, technical teams, and other departments to resolve customer issues.
• Identify recurring customer issues and provide feedback for product and service improvements.
• Manage customer expectations and de-escalate challenging situations effectively.
• Ensure a high level of customer satisfaction through professional and courteous service.
• Stay up-to-date with product knowledge and support procedures.
• Contribute to the team's knowledge base by documenting solutions and best practices.

• Proven experience in a customer service role, preferably Tier 2 or technical support.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong verbal and written communication skills, with the ability to explain technical information clearly.
• Proficiency in using CRM software and other customer support tools.
• Ability to empathize with customers and handle difficult situations calmly.
• Self-motivated, organized, and able to work independently in a remote setting.
• Reliable high-speed internet connection and a suitable home office environment.
• Flexibility to work various shifts if required by the role.
• Strong attention to detail and ability to follow procedures.
• A genuine passion for helping customers and providing excellent service.

Customer Service Advisor
Crawley, West Sussex

24,500 per annum (reviewed after 3 months)

Monday to Friday, 9am-5pm

An established and respected local business is looking for a Customer Service Advisor to join their friendly and supportive team. The company is known for delivering high-quality products and excellent service, and they're seeking someone who takes pride in helping customers and resolving issues with care and professionalism.

The Role
You'll be the first point of contact for customer enquiries, providing clear, timely and friendly responses by phone and email. Every day will bring variety - from solving problems and answering questions to liaising with other departments to ensure customers receive the best possible service.

Key Skills & Experience

• Excellent communication and writing skills
• Empathetic, patient and solution-focused approach
• Strong attention to detail
• Confident handling multiple priorities
• Good IT literacy (Microsoft Office)

If you enjoy building relationships, finding solutions and working as part of a positive, close-knit team, this could be the perfect next step.
Apply today to find out more.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

JOB TITLE: Transport Customer Service Advisor

PAY: 14.02p/hr

LOCATION: Newport - Tredegar Park

HOURS : Full Time, 35 hours per week including weekends on a rota basis

WORKING PATTERN : Our work style is hybrid, which involves spending at least one day per week, or 20% of our time, in our office in Newport. We'll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm). Please note that the first 3 months will be 100% office based.

START DATE : 24th November 2025

About this opportunity

Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers?

Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them.

We're currently looking for people who care about customers to join our contact centre teams supporting our Black Horse brand.

As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

Day to day, you'll be:

• Delivering outstanding customer experiences through various communication channels.
• Multi-tasking between telephony and queue-based work.
• Problem-solving, being creative with solutions and pay excellent attention to the details.
• Playing a role in educating our customers about our products.
• Pro-active in your approach to personal development and learning.

Why Lloyds Banking Group?

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

Benefits

• Work from home 4 days per week
• Weekly Pay
• Online payslips
• Dedicated aftercare team
• 30 Days Annual leave allowance
• Employee Assistance Programme
• Access to Able Futures
• Eyecare vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension scheme

What you'll need

• Solid communication and listening skills including a friendly telephone manner.
• Honest, hardworking, and genuine. Caring about helping people with their queries.
• The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
• The commitment to deliver on your promises and go above and beyond for people.
• You will need to be competent in using Microsoft applications.

Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn't essential.

About working for us
Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

• Answering calls and emails from customers booking in car services
• Answering queries regarding repairs updates
• Liaising with customers and garages to update customers with status of servicing
• Database maintenance 
• Estimating works costs and invoicing

JOB TITLE: Transport Customer Service Advisor

PAY: 14.02p/hr

LOCATION: Newport - Tredegar Park

HOURS : Full Time, 35 hours per week

WORKING PATTERN : Our work style is hybrid, which involves spending at least one day per week, or 20% of our time, in our office in Newport. We'll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm). Please note that the first 3 months will be 100% office based.

START DATE : 24th November 2025

About this opportunity

Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers?

Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them.

We're currently looking for people who care about customers to join our contact centre teams supporting our Black Horse brand.

As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

Day to day, you'll be:

• Delivering outstanding customer experiences through various communication channels.
• Multi-tasking between telephony and queue-based work.
• Problem-solving, being creative with solutions and pay excellent attention to the details.
• Playing a role in educating our customers about our products.
• Pro-active in your approach to personal development and learning.

Why Lloyds Banking Group?

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

Benefits

• Work from home 4 days per week
• Weekly Pay
• Online payslips
• Dedicated aftercare team
• 30 Days Annual leave allowance
• Employee Assistance Programme
• Access to Able Futures
• Eyecare vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension scheme

What you'll need

• Solid communication and listening skills including a friendly telephone manner.
• Honest, hardworking, and genuine. Caring about helping people with their queries.
• The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
• The commitment to deliver on your promises and go above and beyond for people.
• You will need to be competent in using Microsoft applications.

Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn't essential.

About working for us
Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Customer Service Advisor

Burgess Hill, Temporary (5 weeks), 12.21 p/h (+ 1ph attendance bonus), Monday to Friday 9am - 6pm, pension, holiday

The Role

Due to continued success, our client, a well-established outsourced contact centre, based centrally in Burgess Hill, has a fantastic opportunity for a number of Temporary Customer Service Advisors to join their dynamic team.

Initially this is for a 5-week assignment, but there is potential it could extend beyond this date. Please only apply if you can start immediately and are available to work full-time until the 28th of November.

Working alongside a team of experienced customer service representatives, you will be responsible for working on behalf of a business who deliver prescription medication to customers, making calls to schedule their deliveries and collections, and receiving calls in relation to this.

• Making outbound calls to customers to arrange delivery of prescription medications
• Updating a centralised database with information gained within the calls.

Requirements

We would expect the successful Customer Service Advisor to have excellent communication skills and an enjoyment for engaging with customers. You will be empathetic in your communication style and be comfortable speaking with sometimes vulnerable customers. Due to the nature of the work, you will need to undertake a DBS check (funded by the Company). You will be comfortable using computers and picking up new systems, with a particular ability to convey and record information accurately. Previous office experience would be ideal, but not essential as full training can be given to those with the right attitude.

This role could suit someone who has worked as Customer Service Advisor, Call Centre Agent, Customer Representative.

Company Information

Our client is a well-established business with 20 years' experience in providing call centre operations to a wide variety of businesses. You will be joining a dynamic team and part of a business who value their staff. They are centrally located in Burgess Hill only a 3-minute walk from the mainline train station.

Package

12.21 p/h (+ 1ph attendance bonus) (permanent salary would be 25,396.80 + attendance bonus of up to 2080 per year)

Monday to Friday 9am - 6pm

Weekly pay (for the first 12 weeks)

Holiday pay

Pension

Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

The Customer Service Specialist will play a vital role in providing exceptional support to clients within their industry. Based in Lancing, this permanent role requires an individual with a proactive approach to resolving customer queries and ensuring a seamless service experience.

Client Details

This small-sized company is dedicated to delivering high-quality solutions to its clients. It prides itself on fostering a professional environment focused on innovation and customer satisfaction.

Description

• Handle customer enquiries via phone and email, providing timely and accurate responses.
• Process orders and ensure accurate data entry into the system.
• Collaborate with internal teams to resolve customer issues effectively.
• Maintain up-to-date knowledge of products and services to assist clients efficiently.
• Monitor and manage customer accounts, ensuring all information is current.
• Provide feedback to management on recurring customer concerns.
• Support the team in achieving departmental objectives and targets.

Profile

A successful Customer Service Specialist should have:

• Proven experience in a customer service environment.
• Strong communication and problem-solving skills.
• Attention to detail and the ability to manage multiple tasks.
• Familiarity with CRM systems or similar platforms.
• A proactive and client-focused mindset.

Job Offer

• A competitive salary starting from 25,000 per annum.
• Permanent role in a reputable company
• Opportunity to work in Lancing, a convenient and accessible location.
• Supportive company culture with a focus on professional growth.

If you are excited about the opportunity to join a team committed to excellence, apply today to become the next Customer Service Specialist!

The Customer Service Specialist will support clients by providing exceptional service and resolving queries efficiently. This role is based in Lancing and requires a proactive approach to ensure customer satisfaction.

Client Details

This small-sized organisation offers specialised products and services to its clients. They are known for their professional approach and commitment to quality, fostering a collaborative and focused work environment.

Description

• Respond to customer inquiries via phone, email, and other communication channels.
• Process orders and ensure accurate data entry into the system.
• Collaborate with internal departments to resolve customer issues promptly.
• Provide product and service information to clients.
• Monitor customer accounts and follow up on outstanding queries.
• Maintain accurate and up-to-date records of customer interactions.
• Identify opportunities to improve customer service processes.
• Support the team with additional administrative tasks as required.

Profile

A successful Customer Service Specialist should have:

• Previous experience in a customer service or client-facing role.
• Excellent communication and interpersonal skills.
• A proactive and problem-solving mindset.
• Strong organisational skills and attention to detail.
• Familiarity with CRM systems or similar software is advantageous.

Job Offer

• 25,000 per annum.
• Permanent role with opportunities for career development.
• Generous holiday allowance and workplace benefits.
• Supportive and professional work environment in Lancing.

If you are ready to take on this rewarding role, apply now to become a valued Customer Service Specialist.