What Jobs are available for Customer Service in Chipping Norton?

Customer Service Advisor – Business to Business (B2B)

• Location: Brackley, Northamptonshire
• Position: Permanent, Full-Time
• Hours: Monday to Friday, 08:30–17:00 (37.5 hours per week)
• Salary: Circa £26,000 (dependent on experience)

About the Customer Service Advisor Role:

Our client, a well-established organisation within a commercial product sector, is seeking a professional and customer-focused individual to join their team as a Customer Service Advisor.

This is an exciting opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering outstanding service and support to a wide business customer base.

Key Responsibilities for the Customer Service Advisor position:

• Be the first point of contact for all customer enquiries (via telephone and email)
• Accurately process sales orders and related transactions
• Provide professional and timely communication to both customers and colleagues
• Build and maintain strong relationships with clients
• Keep detailed and accurate customer account records
• Resolve queries effectively, escalating when required
• Collaborate with internal departments to deliver exceptional customer service
• Ensure compliance with company processes, standards, and data protection regulations
• Stay informed about products and internal procedures
• Support the wider Sales & Marketing team when needed

Candidate Profile

• Minimum 2 years’ experience in customer service, sales desk, or sales administration
• Educated to GCSE level (or equivalent)
• Confident communicator — both verbal and written
• Excellent attention to detail and accuracy in data handling
• Proficient with CRM systems and general IT literacy
• Proactive, solution-focused, and customer-driven approach
• Strong team player with a positive attitude

Additional:

Benefits: 23 days annual leave + bank holidays, birthday day off, stakeholder pension

We have an exciting opportunity for a Customer Service Technician to join our 5 star team within Vistry Cotswolds, at sites across the region with head office in Cheltenham. As our Customer Service Technician, you will rectify defects reported by purchasers, these can be in carpentry, decorating, making good, mastic and general maintenance. Our directly employed maintenance operatives work closely with the office customer service team to provide excellent customer service and resolutions to issues that are common in new build homes.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Competitive basic salary and annual bonus
• Company van
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave 
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

• Behave in line with our company values – Integrity, Caring and Quality
• Educated to GSCE / GCE standard in Maths & English, and, or,
• BTEC diploma in Building Construction or an NVQ Level 2 or similar, or
• City & Guilds in relevant trade
• Valid CSCS card
• Driving License
• Proven experience working for a residential house builder as an assistant site manager or materials controller or trades
• Detailed understanding of NHBC customer handover requirements
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Multi-trade skills including Carpentry and internal/external door adjustment, decorating (emulsion and oil-based paints), basic tiling, able to mastic internally and externally, able to repair blown tapes, nail pops and repair cracks to plasterboard, basic understanding of plumbing (wastes / taps etc.)
• A general knowledge of construction
• Good planning and organisations skills
• Problem solving and decision-making skills
• A polite, tactful, and assertive attitude
• Patience and calmness under pressure
• Excellent communications skills
• Good team working skills
• Willing to work extra to meet deadlines as and when the business needs require it

Desirable…

• NVQ levels 3 & 4 in customer services
• Be working towards or completed an ONC / HND in Construction
• Completed the Bovis Homes or other internal development programme
• Demonstrable career within the construction industry or hold relevant qualifications along with experience
• Relevant industry standard training (CDM, first aid, scaffold appreciation, lifting operations etc.)
• Good understanding of building regulations and legal obligations

• Using weekly job sheets, plan diary and work schedule.
• Return all job sheets to Coordinators within 3 days.
• At all times carry Vistry identification when visiting customers.
• Complete all administration and documentation in an accurate and timely manner, including completion of job sheets for emergency call outs.
• Support our site teams as needed.
• Act as a triage service for items reported.
• Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser and at the direction of the Customer Service Manager.
• Liaise with the purchasers as and when required.
• Ensure that all materials are available at the commencement of the jobs.
• Ensure that any problems or incomplete work are reported to the Customer Care Co-ordinator immediately.
• Inform the Customer Service Manager and Co-ordinator of any problems encountered or where a specialist contractor is required.
• Complete customer defects within a 28-day period or as soon as reasonable possible.
• Report defects not completed within 28 days to the Customer Service Manager / Director.
• When visiting a customer’s property, always conduct yourself in a professional and courteous manner.
• Always wear the correct uniform and PPE.
• Take every precaution to minimise disturbance and to protect the customers property at all times.
• Carry out work in a safe manner, being particularly aware of customers and any children that may be in the home during your visit.
• Ensure that any substances hazardous to health are used in accordance with COSHH assessments.
• Ensure that all electrical equipment is regularly tested.
• Ensure that the loading of vans is within the manufacturer’s safe working limits.
• Attend health and safety and other training courses as requested by the Company.
• Ensure you have read the Company’s health and safety policies and procedures observe them at all times.
• Report accidents or near misses immediately to your manager and record them in the accident book.
• Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager.
• Wear appropriate protective clothing on site at all times.
• Attend all health and safety training as required by the Company.

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

#LI-TP1

• Lead and manage the customer service and helpdesk team.
• Oversee daily operations, including ticket management and resolution.
• Develop and implement efficient support processes and procedures.
• Provide training and coaching to support staff.
• Monitor team performance and conduct regular reviews.
• Analyze customer feedback and identify trends for service improvement.
• Maintain and update the knowledge base with relevant information.
• Act as a point of escalation for complex customer issues.
• Collaborate with other departments to resolve customer problems.
• Ensure adherence to service level agreements (SLAs).

• Lead and manage a team of customer service and technical support specialists.
• Oversee the resolution of customer inquiries and technical issues.
• Develop and implement customer support strategies and processes.
• Handle escalated customer complaints and complex technical problems.
• Create and maintain support documentation, knowledge bases, and FAQs.
• Monitor team performance metrics and ensure SLA compliance.
• Provide training and coaching to support team members.
• Analyse customer feedback and support trends to identify areas for improvement.
• Collaborate with other departments to resolve customer issues effectively.

• Proven experience in customer service and technical support roles, with at least 2 years in a leadership or supervisory capacity.
• Strong understanding of helpdesk software and CRM systems (e.g., Zendesk, Salesforce).
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication, interpersonal, and customer-handling skills.
• Experience in training and mentoring teams.
• Ability to work effectively in a hybrid environment.
• Familiarity with SaaS products or similar technology solutions is a plus.
• High school diploma or equivalent; further education or certifications are advantageous.

• Lead, coach, and mentor a team of customer service and helpdesk representatives.
• Manage the day-to-day operations of the helpdesk, ensuring service level agreements (SLAs) are met.
• Monitor team performance, provide regular feedback, and conduct performance reviews.
• Handle escalated customer issues and provide resolution in a timely and professional manner.
• Develop and implement effective customer support strategies and processes.
• Ensure all customer interactions are handled with empathy, professionalism, and efficiency.
• Train new team members and provide ongoing training to existing staff.
• Analyse customer feedback and support data to identify trends and areas for improvement.
• Create and maintain a knowledge base of common issues and solutions.
• Collaborate with other departments (e.g., IT, Product Development) to resolve complex customer issues.
• Manage team schedules, ensuring adequate coverage during operational hours.
• Report on team performance metrics, customer satisfaction, and key support trends to management.
• Champion a customer-centric culture within the team and the wider organisation.
• Stay updated on product knowledge and industry best practices.
• Contribute to the continuous improvement of support tools and technologies.
• Resolve inter-team conflicts and promote a collaborative working environment.

• Proven experience in a customer service or helpdesk role, with at least 2 years in a team lead or supervisory capacity.
• Excellent understanding of customer service principles and best practices.
• Strong leadership, coaching, and motivational skills.
• Proficiency in using helpdesk software and CRM systems.
• Exceptional problem-solving and troubleshooting abilities.
• Outstanding communication, interpersonal, and active listening skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience in developing training materials and conducting training sessions.
• A proactive approach to identifying and resolving customer issues.
• Ability to work independently and manage a remote team effectively.
• Familiarity with ITIL best practices is an advantage.
• A passion for customer satisfaction and a commitment to continuous improvement.

• Lead, coach, and mentor a team of customer service representatives, fostering a positive and high-performing work environment.
• Monitor team performance, providing regular feedback, training, and support to ensure service level agreements (SLAs) are met.
• Handle escalated customer inquiries and complex issues, ensuring prompt and satisfactory resolution.
• Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
• Analyse customer feedback and service data to identify trends, areas for improvement, and opportunities for service enhancement.
• Create and update customer service procedures, policies, and documentation.
• Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
• Manage team scheduling, workload distribution, and resource allocation to optimise efficiency.
• Onboard and train new customer service team members.
• Champion a customer-centric culture within the team and the wider organisation.

• Proven experience in a customer service role, with at least 2-3 years in a supervisory or team leadership capacity.
• Demonstrated ability to lead, motivate, and develop a remote team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in customer relationship management (CRM) software and helpdesk systems.
• Ability to handle challenging customer interactions with empathy and professionalism.
• Strong organisational and time-management skills, with the ability to multitask effectively.
• Experience in analysing customer data and using insights to drive service improvements.
• Adaptable and resilient, with a proactive approach to challenges.
• Comfortable working independently in a remote setting.