1661 Customer Service jobs in Colne

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Client Details

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Description

As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.

You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.

The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.

Administrative duties will also be involved and keeping customer records updated.

Profile

Previous customer service/sales order processing experience

Confident telephone manner and excellent communication skills

A keen eye for detail and organisation

The ability to work in a fast paced environment

Able to work as part of a team and independently

Job Offer

Salary of 27000+ reputable manufacturing business in Wakefield+ fabulous name within their market leading business within this area+ excellent training and support+ good progression and development opportunities+ central location+ free parking+ excellent benefits+ family feel team and culture+ exciting time to join the business+ immediate interview

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Accrington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for   you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Accrington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for   you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

This role could genuinely change your Mondays.

You're probably the kind of person who gets a buzz out of helping others - solving problems, answering questions before they're even asked, and making people feel looked after. You're calm under pressure, love a tidy to-do list, and take pride in doing things properly.

And let's face it - you also want to work somewhere where you're treated like a person, not just another cog in the machine.

Sound familiar? Keep reading.

You'll be at the heart of delivering unforgettable group travel experiences - mostly for young people, schools and educational groups - across the UK, Europe and worldwide.

That means:

• Talking to customers, getting to know what they need, and guiding them through the whole journey

• Booking coaches, accommodation, excursions and experiences that fit their plans

• Helping teachers and trip leaders feel fully supported and confident

• Managing multiple trips at once - keeping timelines tight and details accurate

• Solving any hiccups with patience and professionalism, and always with a smile (even over email)

You'll use tools like Microsoft Office, email and booking platforms - but it's your people skills , not your tech skills, that will make the difference here.

This isn't your average office job - and the team isn't your average bunch either.

• Hybrid working - up to 3 days a week from home (after probation)

• Flexible hours - 37.5 hours per week between 8am-5.30pm to fit around life

• Pay progression - starting at 25,350 , rising to nearly 29k + commission after 3 years based on performance

• Bonuses - for successfully delivered tours (after qualifying period)

• Proper time off - 20 days + BH in year 1, then 25 days + BH after your first year, plus 10+ days off over Christmas (save 3 days of your holiday entitlement)

• Extra birthday day off

• Fun extras - BBQs, socials, discounts on family holidays, and chances to go on trips yourself

• Supportive team - genuine career development, personal training plans, and lovely management who want you to succeed

You don't need to come from travel - but if you've worked in customer service , hospitality, education or retail, you could be a brilliant fit.

You'll need to be:

• A great communicator (phone, email and in person)

• Detail-focused and comfortable managing lots of moving parts

• Positive and calm under pressure

• Confident juggling priorities without dropping the ball

• Naturally helpful and happy to go the extra mile

You don't need the perfect CV - just send me what you've got

On behalf of my client, I look forward to hearing from you.

INDEP

Join Our Team as a Member Support Representative!

Are you ready to make a difference? We are on the lookout for a cheerful and dedicated Member Support Representative to join our client's team in Leeds! If you have a passion for providing outstanding customer service and enjoy helping others, this is the role for you!

Position Details:

• Contract Type: Temporary (3-month contracts)
• Location: Leeds
• Working Hours: Monday to Friday, 9:00 AM - 5:00 PM
• Pay Rate: 12.64 per hour

What You'll Do:
As a Member Support Representative, you'll be the first point of contact for our members and employers. Your responsibilities will include:

• Managing Inbound Calls: Handle incoming calls from members and employers promptly and effectively.
• Resolving Queries: Apply rules and procedures to provide effective resolutions to a variety of questions and concerns.
• Listening and Understanding: Deliver high-quality service by genuinely listening to member needs and guiding them to the right solutions.
• Conveying Value: Communicate outcomes in an engaging manner, considering each member's unique circumstances.
• Meeting Targets: Achieve targets for call quality and accuracy to ensure top-notch service.
• Participating in Coaching: Engage in call coaching sessions to continuously enhance your skills and performance.
• Knowledge Development: Stay up-to-date with pensions administration, systems, and processes.
• Data Accuracy: Take responsibility for maintaining the accuracy of all data at all times.
• Adhering to Policies: Uphold company Information Security and Data Protection policies during all interactions.

What We're Looking For:

• Strong communication skills with a friendly and approachable demeanour.
• A knack for problem-solving and the ability to think on your feet.
• A commitment to delivering exceptional customer service.
• Attention to detail and a proactive attitude toward data accuracy.
• A willingness to learn and grow within the role.

Why Join Us?

• Be part of a vibrant team that values collaboration and creativity.
• Enjoy a supportive environment where your contributions are recognised.
• Gain valuable experience in the financial institution and insurance industry.
• Flexible working hours with a competitive pay rate.

If you're excited about the opportunity to contribute to our mission of delivering exceptional member support, we'd love to hear from you!

How to Apply:
Ready to take the next step? Click the "Apply" button now and submit your application! Join us in making a positive impact for our members and employers.

We can't wait to welcome you to the team!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Taking inbound calls from customers
• Calling customers to update them
• Giving advice and appropriate vehicles, documents etc
• Update customers on lost, damaged or late deliveries
• Keep all systems up to date with correct customer and shipment details

• Experience of working in a telephone based customer service role
• Logistics, Import or Export experience would be an advantage but not essential
• Strong communication skills
• The ability to build relationships with customers
• Someone who keeps calm under pressure

• £28k-£32k
• No evening or weekend work - 8.30am-5pm Mon-Fri
• Free parking and good public transport links
• Competitive benefits package

• Respond to customer inquiries via email, live chat, and phone in a timely, professional, and courteous manner.
• Provide information about products, orders, shipping, returns, and company policies.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Troubleshoot and resolve customer issues, complaints, and concerns with empathy and a focus on customer satisfaction.
• Navigate and utilize various customer service software and order management systems.
• Identify and escalate complex issues to supervisors or relevant departments when necessary.
• Contribute to maintaining up-to-date customer service documentation and FAQs.
• Gather customer feedback and report recurring issues or suggestions for improvement to management.
• Maintain a high level of product knowledge to effectively assist customers.
• Adhere to company service standards and performance metrics.

• Previous experience in a customer service role, preferably in an e-commerce or retail environment.
• Excellent communication skills, both written and verbal, with a clear and professional tone.
• Strong active listening and problem-solving abilities.
• A patient, empathetic, and friendly demeanor.
• Proficiency in using computers and common software applications (email, word processing).
• Ability to learn new systems and processes quickly.
• A dedicated, quiet workspace with a reliable high-speed internet connection.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A proactive and positive attitude towards customer service.
• Flexibility to work occasional evenings or weekends if required by business needs.