1435 Customer Service jobs in Coventry

• Managing outgoing and incoming customer calls and managing email enquiry systems.
• To keep track of delivery records from the drivers.
• Upselling to customers to ensure continued revenue stream.
• Handling customer enquiries around availability of services and pricing.
• Explaining service and pricing.
• Negotiate prices with customers to ensure best margins achieved.
• Following up on all enquiries via calls and emails.
• Liaise with other branches and 3rd party suppliers and ensure best prices.
• Develop lasting customer relationships.
• Accurately and efficiently entering all customer information and order details into the system.
• Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
• Resolving customer issues and queries as necessary.

• Experience working in a customer service led & administrative role.
• Knowledge of sales processes and customer service skills.
• Excellent communication with a strong focus on excellent customer service and relationship building skills.
• Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
• Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.

Customer Service Advisor

£12.21 per hour plus monthly bonus

35 hours per week

Monday to Sunday 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

-Handling inbound calls

-Arranging call outs

-Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

-Strong communication skills

-Call centre experience

-Calm under pressure

-Happy working in a fast paced environment

SF have partnered with an organisation in CV6 who are looking for a Customer Service Administrator to join the team.

Salary: up to £29,000
Working pattern: full time Monday to Friday on site

Responsibilities will include:

Returns Repatriation
- Manage asset returns from the field to appropriate locations based on client agreements and industry guidelines.
- Track asset movement using asset management systems.
- Investigate discrepancies and reduce asset loss rates.

MAP Relationship Management
- Serve as the operational liaison between the company and various Meter Asset Providers (MAPs).
- Ensure timely updates on asset status and repatriation are communicated to MAPs.
- Maintain compliance with MAP-specific requirements, including SLAs, audit trails, and reporting formats.
- Resolve disputes and discrepancies relating to asset conditions, location, or timeliness.
- Maintain an updated contact matrix for MAPs and ensure smooth information exchange.

Client Relationship Management
- Act as the primary point of contact for our clients.
- Resolve disputes and discrepancies relating to asset condition, location, or timeliness.
- Maintain updated service contracts in line with process and client requirements and ensure smooth information exchange.
- Produce internal and external reports to monitor performance KPI's.

Regulatory Compliance & Reporting Analysis
- Ensure all activities comply with the UK Metering regulations and contractual SLAs.
- Provide accurate, timely reports on asset movements, exceptions, and compliance metrics.
- Collaborate with compliance and regulatory teams to support audits
- Analyse meter return data for trends (e.g. fault patterns, asset losses, SLA breaches).
- Feed insights into process improvement and strategic decision-making.

Scheduling & Logistics Oversight
- Plan and coordinate meter return collection/deliveries and reporting timelines.
- Liaise with clients, partners or logistics providers to ensure timely execution of planned activities.
- Maintain trackers and keep record of shipments, delays or exceptions

Contract Delivery
- Monitor contract-specific KPIs and ensure compliance
- Ensure operational delivery meets MAP and client contractual obligations.
- Prepare and deliver KPI data for monthly customer review

Overview:
Our Client an Inbound Call Centre based in Wolverhampton are now looking to expand their existing Inbound customer service team due to continued growth and rapid expansion.

Hours : Monday to Friday 8.45am to 5.00pm

Pay Rate: £12.21ph with Weekly Pay 

Contract: Temporary with the possibility to go Permanent 

Office Based Working within an Inbound Call Centre environment

Proposed Start date: Monday 4th August 2025

Additional: Full Training Given, free onsite secure parking

Key Skills Required:

- Excellent Customer Service 
- Strong Oral and Written Skills
- Computer Literate and Proficient with MS Office Programs 
- Ability to work Independently as well as part of a team 

Responsibilities:

• Responsible for delivering consistent excellent customer service whilst identifying upsell and cross sell opportunities for our customers

• Responsible for accurate and timely update of all Customer data

• Responsible for case managing customer requests and queries in an accurate and timely manner

• Responsible for maximizing first contact resolution and customer satisfaction in each customer interaction

• Responsible for supporting your team and line manager in delivery of business objectives

• Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs 

• Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs

• Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice

• Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures
 

The Recruitment Group is looking for Customer Service Advisors.

As a Customer Service Advisor, you will be involved with various fundraising projects. You will be part of a very friendly team and be involved with fun team activities throughout the contract.

If you are interested in the Customer Service Advisor role then please read below.

Pay for a Customer Service Advisor:

• £12.75 per hour. Weekly pay.
• Overtime paid after 48 hours per week.

Hours for a Customer Service Advisor:

• Monday to Friday 08:30 – 17:00
• Flexibility is required as during busy periods the office will be open Monday–Friday 06:00-19:00 and occasional Saturdays 08:00-13:00.

Responsibilities of a Customer Service Advisor:

• Inbound calls.
• Outbound calls.
• Liaising with schools and group coordinators.
• Dealing with customer queries and enquiries.
• Resolving customer complaints.
• Responding to incoming emails and webchat enquiries.
• Guiding customers through online ordering processes.
• Maintaining database (CRM)
• Trouble shooting.
• Managing spreadsheets using database.
• Documenting dialogue and outcomes and actioning tasks to implement.
• Multitasking and managing ongoing tasks,

Required Skills:

• Great organisational and time-management skills.
• Hardworking.
• Impeccable attention to detail.
• Ability to work in an extremely fast paced environment.
• Call centre, contact centre, customer advisor or account manager experience is required.
• Intermediate computer literacy. Hardware and software skills are a must.
• Ability to communicate effectively and develop good working relationships with colleagues. 

Benefits:

• Free drinks.
• Free Breakfast, lunches. Evenings out.
• Free team building events.
• You will be really looked after and rewarded for your hard work and commitment.

If you believe this is the right role for you then contact Charlotte at our Loughborough branch now!

If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection

This position is responsible for coordinating enquiries from the Sales Team and all our suppliers either direct or via Purchasing.Responsibilities include, but are not limited to, product price and availability, processing and entering orders, scheduling maintenance (customer push out/pull in) and returns.This position also requires entering of appropriate information into JDE system and issuing process (price quote, acknowledgement, etc.) owning & managing the offline backlog document, as required.This position works with other departments in the organization to support the sales goals and customer requirements/needs.

SKILLS and ABILITIES:

• Must be detail oriented and well organized.
• Must be efficient and accurate in data entry.
• Ability to work with (MRP system) database system. (JDE)
• Can build strong internal and external relationship and communication skills.
• Open minded & willing to learn new processes
• German language understanding would be an advantage (key customer base

EDUCATION/TRAINING/WORK RELATED EXPERIENCE:

Secondary education level with experience and/or training; or equivalent combination of education and experience.

Experience with JD Edwards an advantage