1630 Customer Service jobs in Coventry

Customer Service Representative

Are you a customer service expert with a passion for helping people? We're looking for a dedicated Customer Service Representative to be the first point of contact for all our customer inquiries. In this fast-paced and complex environment, you'll be a key player in ensuring our clients have an outstanding experience.

What You'll Do:

• Handle all customer questions, orders, and problems through phone, email, and web.
• Accurately and efficiently enter customer orders.
• Be a true advocate for our customers, taking ownership of their concerns and collaborating with colleagues to resolve complex issues.
• Work to exceed service level agreements and team goals.
• Help improve our processes to continuously enhance the customer experience.
• Manage and prioritise your daily workload effectively to stay on top of everything.

Who We're Looking For:

• Someone with a proven track record of multitasking and thriving in a fast-paced setting.
• An individual with experience in a target-driven workplace.
• Prior experience in business administration and data entry is essential.
• A keen eye for detail is a must.
• Someone who is persistent, self-directed, and results-oriented.
• Excellent verbal and written English skills.
• A strong appreciation and understanding of what it takes to deliver exceptional customer service.

Salary: 12.97 per hour

Hours

• Week 1: 8:30 AM to 4:30 PM
• Week 2: 9:15 AM to 5:15 PM
• Finish 15 minutes early on Fridays

If you're ready to make a real impact and grow with a supportive team, we'd love to hear from you.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

• Responding to customer inquiries and resolving issues in a timely and professional manner.
• Providing information about products, services, and company policies.
• Processing customer requests, orders, or cancellations accurately.
• Troubleshooting technical issues and guiding customers through solutions.
• Maintaining accurate customer records and updating databases with relevant information.
• Escalating complex issues to appropriate departments or senior staff.
• Gathering customer feedback and contributing to service improvement initiatives.
• Adhering to service level agreements (SLAs) and performance metrics.
• Consistently demonstrating a positive and helpful attitude towards all customers.

• Handle complex customer inquiries and provide advanced support.
• Resolve customer issues efficiently across multiple communication channels.
• Act as a point of escalation for challenging customer cases.
• Troubleshoot technical problems and guide customers through solutions.
• Manage customer complaints and ensure satisfactory resolution.
• Maintain accurate and detailed records of customer interactions in the CRM.
• Identify customer needs and suggest relevant products or services.
• Contribute to the continuous improvement of customer service processes.
• Provide feedback on customer trends and service issues.
• Uphold company standards for customer service excellence.

• High school diploma or equivalent; further education or certifications are a plus.
• Minimum of 3 years of experience in a customer service or support role.
• Proven experience in handling escalated customer issues.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk systems.
• Ability to multitask and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Technical aptitude and ability to learn new software quickly.
• Experience in a remote work environment is advantageous.

Customer Service 
Up to £30,000
Leicester, Hybrid
Full Time, Permanent 
 
We are working with a progressive SaaS business in Leicester who are looking for a Customer Service professional to join their growing team.
This is a fantastic opportunity for someone who enjoys variety in their role, with a mix of sales support, finance administration, and customer success tasks. You will be at the heart of the business, helping to keep everything running smoothly, supporting key departments, and ensuring clients receive the best possible experience.
 
The role: 

• Provide daily administrative support to Accounts, Sales, and Central Marketing teams
• Support the sales team by chasing contracts, agreements, and onboarding paperwork
• Keep CRM systems updated and accurate
• Escalate technical issues to the relevant internal teams when required
• Act as the first point of contact for portal-related queries from Members 
• Support Marketing with campaign administration and coordination
• Assist with general administrative tasks and ad-hoc duties
• Carry out data entry and audits to ensure integrity and compliance
• Handle overflow support calls and log outcomes in the CRM

The candidate:

• Hands-on admin experience, ideally in accounts, sales, or marketing
• Comfortable using CRM systems and picking up new tools quickly
• A proactive attitude
• Strong eye for detail and pride in delivering accurate work
• Great communicator, confident with both written and verbal conversations
• Organised and able to juggle multiple tasks at once 
• Customer-focused mindset, happy working with people inside and outside the business

What’s on offer: 

• Salary up to £30,000
• Income Protection & Life Insurance
• Enhanced pension scheme
• 28 days annual leave bank holidays
• Sick pay scheme
• Flexible benefits package

Interested? Click ‘Apply’ today!

 

• Excellent communication skills, both written and verbal
• A positive attitude and commitment to high levels of customer service
• Strong IT skills, including Microsoft Office and CRM/ERP systems such as Navision
• Ability to work collaboratively with colleagues to achieve shared goals
• Flexible and responsive to customer and business needs
• High attention to detail and accuracy
• Basic understanding of the product ranges or willingness to learn
• Strong time management and ability to work independently

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 16 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50.2 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
li>Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2908/ / /BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Customer Service Assistant - Costa Coffee & M&S Store - Dual site - Come and Join us at our brand new opening at Warwick Hospital, Warwick

8 hours to 16 hours Customer Service Assistant contracts available / Flexibility Required 

Interview Dates: 29th May 2025

We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for a Costa and M&S brand on a part time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Compass Group? Here's what you need to know before applying:

Your key responsibilities will include:

• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about our service and helping customers with natural, engaging service
• Representing Costa and M&S and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Health and Safety regulations

Our ideal Customer Services Assistant Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure
• Demonstrate great timekeeping and reliability

Customer Service Coordinator
LE19
Permanent | £24,000 - £26,000 | Full-time | Office-based

SF Recruitment is working exclusively with a well-respected local business, and we’re looking for a Customer Service Coordinator to join their busy team. Are you a people person who loves keeping customers happy? If so, this could be the perfect role for you!

As a Customer Service Coordinator, you’ll be the first point of contact for customers coming up to their renewal. You’ll guide them through their options, warm them up, and hand them over to the sales team when they’re ready. You’ll also support the smooth running of deliveries and finance documents, ensuring everything is organised from start to finish.

What you’ll be doing:

• Calling customers as their renewals come up.

• Building strong relationships to encourage repeat business.

• Qualifying and handing customers over to the sales team.

• Booking deliveries and preparing finance paperwork.

• Logging updates and keeping the CRM system accurate.

What we’re looking for:

• Customer service or account management experience.

• Friendly, confident communicator who enjoys engaging with people.

• Organised, proactive, and able to get things done efficiently.

• Comfortable using CRMs and handling customer information.

• (Bonus) Experience in automotive, leasing, or finance.

If you enjoy helping people, keeping things organised, and being part of a supportive team, this is the role for you - Apply today with your updated CV!

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying