229 Customer Service jobs in Coventry

• Handle a high volume of inbound customer inquiries via phone, email, and live chat.
• Provide accurate and timely information regarding products, services, and policies.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution.
• Escalate complex issues to the appropriate departments when necessary.
• Assist in training and onboarding new customer service representatives.
• Provide guidance and support to junior team members, fostering a positive team dynamic.
• Identify opportunities for service improvement and provide feedback to management.
• Maintain detailed records of customer interactions and transactions.
• Ensure customer satisfaction by going the extra mile to meet their needs.
• Adhere to company service standards and protocols.

• Previous experience in a customer service role is essential, with at least 2 years in a lead or senior capacity.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer relationship management (CRM) software and helpdesk systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient, empathetic, and customer-focused attitude.
• Experience in mentoring or supervising junior staff is highly desirable.
• Good knowledge of Microsoft Office Suite.
• Ability to work collaboratively within a team.

Customer Service Representative, Vehicle Support (Pivotal)

London, UNITED KINGDOM

As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT.  United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.

At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.

At THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles, directly to your door. Whether it's a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it’s an experience.

Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an impact in two innovative, growing companies - all under one roof.

Requirements

Are you able to engage with customers to provide a truly great service? If so, come and join the Pivotal team within the Vehicle Support Department. 

To contribute to a scaling business, you will need to display a great work ethic and be able to work independently. 

One of your main responsibilities will be reviewing vehicle condition reports and discussing with customers, where necessary to avoid escalated disputes.

We are seeking applications from candidates with proven experience in providing direct telephone and online customer services, ideally within a similar environment. 

Although this role is mainly based from home, there is a requirement for occasional travel to our offices in central London (Old Street).

Working within the Member Vehicle Support Department, you will;

• Prioritise and process customer enquiries submitted by telephone, email, live chat or instant message.
• Review vehicle condition reports. 
• Communicate to customers any vehicle collection charges, negotiating where necessary to avoid escalated disputes.
• Understand and operate within the framework of the BVRLA guidelines. 
• Support customers with any vehicle issues they may experience, such as a breakdown or accident. 
• Investigate and resolve customer queries quickly and patiently.
• Maintain thorough and accurate customer record-keeping at all times. 
• Liaise with retailers within the JLR network, insurance companies and repair shops as necessary. 
• Work as part of the broader Sales and Member Services team to provide proactive customer support.

Skills & Experience

• Excellent written and verbal communication skills required (fluent in English, both written and verbal).
• Friendly, patient and able to work in a fast-paced environment.
• Determination, diplomacy, and excellent interpersonal skills.
• Customer Service experience.
• Ideally, would be aware of the vehicle inspection/appraisal process and have knowledge of BVRLA fair wear and tear standards.
• Negotiation and influencing skills.
• Strong IT skills.
• Extreme attention to detail and accurate record-keeping.
• Excellent time management skills with the ability to work to deadlines. 
• Ability to prioritise workload based on customer requirements.
• React quickly and efficiently with both internal and external issues. 
• Be a critical thinker and use initiative to solve problems.
• Experience in the automotive industry is strongly desirable, but not mandatory.

Benefits

What we offer

• Permanent contract
• Hybrid working Environment
• Company Pension
• Annual bonus
• 25 days annual leave (an extra day off a year for your birthday)
• 2 paid days off for volunteer work
• Life assurance at 4 x base salary
• Healthcare Cashback Plan
• Competitive Salary with discretionary bonus scheme
• Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars

By applying to this position, you agree to allow InMotion Ventures Ltd (Abbey Road, Coventry, CV3 4LF, ) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission our end client.

We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.

We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.

Here’s a link to our privacy policy . In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data. If you have not heard back from us within 3 weeks, please assume your application has been unsuccessful.

Job Title: Customer Service Specialist – Engineering Support (3D Aesthetics, Beauty & Medical Devices)

Department: Customer Service / Technical Support

Reports To: Customer Service Manager / Engineering Operations Director & Managing Director

Location: 3D Aesthetics, Rugby, on-site

Employment Type: Full-Time

Job Purpose:

To act as a vital link between clients and our field engineering and Internal team, ensuring premium-level support for service requests across our portfolio of 3D Aesthetic, Beauty, and Medical Devices. This role is responsible for coordinating field service engineers for client callouts, managing customer communications, and ensuring all service activity is logged and maintained in our CRM system. You’ll play a key role in upholding our commitment to industry-leading customer service and operational excellence.

Key Responsibilities:

Customer & Technical Support

• Serve as the first point of contact for all client technical support enquiries, service requests, and post-installation technical queries.
• Deliver timely and professional communication via phone, email, and CRM platforms.
• Maintain a strong understanding of our product range (e.g., laser, cryolipolysis, radiofrequency, ultrasound devices) to provide first-line support where appropriate. (Training Provided).

Field Engineer Coordination

• Schedule and dispatch field service engineers for maintenance, repairs, installations when required, and emergency callouts across clinics and medical aesthetics practices.
• Prioritise cases based on severity, contract type (e.g., warranty or service plan), and engineer availability.
• Maintain regular communication with field engineers to track service progress and ensure swift job completion.

CRM & Service Administration

• Accurately log all service requests, engineer visits, follow-ups, and case resolutions in the CRM system.
• Maintain and update client contact details, equipment records, service histories, and contract information.
• Generate service job sheets, customer satisfaction follow-ups, and internal performance reports.

Customer Experience & Satisfaction

• Provide proactive service updates and post-visit follow-ups to ensure client satisfaction.
• Identify recurring service issues or client concerns and escalate them to technical or quality management teams as needed.
• Help maintain a high Key Performance Indicator score (KPI's) and support client retention initiatives.

Key Skills & Competencies:

• Excellent communication and interpersonal skills with a confident, calm, and professional manner.
• Strong organisational and multitasking abilities in a fast-paced, client-facing environment.
• Technically curious and able to understand the basics of aesthetic and medical device functionality .
• Proficient with CRM systems (Zoho - Training Provided).
• Ability to coordinate mobile/field engineers and manage scheduling effectively.
• Empathy, patience, and problem-solving skills to support clinical and aesthetic professionals.
• Comfortable working independently and within cross-functional teams.

Qualifications & Experience:

• 2+ years in a customer service , field service coordination , or technical support role — ideally in aesthetics, medical devices , or healthcare technology .
• Familiarity with service plans, warranty handling, and technical dispatch.
• Experience working with aesthetic clinics , dermatology practices , or private medical providers is highly desirable.
• Competent with Microsoft Office, especially Outlook, Excel, and Word.
• GCSEs or equivalent (A-levels or NVQs desirable); certifications in customer service, admin, or technical coordination are a bonus.

Desirable:

• Understanding of aesthetic technologies such as cryolipolysis, RF, ultrasound, and laser systems.
• Previous experience supporting medical-grade or CE-marked devices.
• Experience with engineer route planning and service contract tracking.

What We Offer:

• A supportive and dynamic team environment within a growing aesthetics and medical devices company.
• Opportunities for professional growth and training on our cutting-edge device portfolio.
• Competitive salary and benefits.
• Industry-leading CRM tools and systems to support your role.

Citrus Recruit are currently recruiting for an experienced Customer Service Executive/ Fleet Administrator for our fleet management client based just outside of Solihull.

You will be joining a small customer services team who work alongside the sales team and playing a pivotal role in delivering exceptional customer experiences for customers.

You will be the main point of contact for any inbound enquiries but also taking the customer through the onboarding journey. Your responsibilities will include a wide range of tasks, primarily focused on addressing customer needs. These tasks include responding to inbound calls and emails, addressing customer enquiries and providing support in managing complaints.

Your role will involve direct interaction with customers, taking ownership of their queries until resolution and ensuring transparent communication throughout.

We are looking for someone with experience in a direct customer facing role either in a customer service or business development function. If you have fleet/ car leasing experience it would be advantageous but not essential!

The hours of work are:

Week 1= 8.30 – 4.30Week 2 = 10-6

Saturday =1 in every 3 = 9 -12

Responsibilities & day to day duties

• Build relationships with customers ensuring a fantastic level of customer service at all times
• Inbound and outbound calls to deal with customer enquiries, responding to customer enquiries or problems within acceptable timescales, working to agreed service levels.
• Identify sales or business opportunities and work with the wider sales team to increase revenue
• Communicate regularly with other business areas to ensure mutual understanding of objectives and outcomes.
• Administrative support to other team members and sales function, including quotes/ price guides and reporting.
• To assist with complaint investigation and handling, ensuring customers are kept informed and internal systems kept up to date

Skills & experience required

• Experience in a customer service or sales role and directly dealing with customers.
• Excellent written communication skills – ability to communicate with customers on email.
• Experience using a CRM system
• Strong organisational skills
• Attention to detail.
• Ability to problem solve.

Benefits package

• Salary of up to £26,500
• Opportunity to earn an additional 3k in bonus a year
• Hybrid working opportunity after probation
• 25 days + BH
• 2 wellness days per year
• Enhanced parental leave
• Wellness programs/ Employee Assistance programme
• Birthday treats
• Company incentives – e.g. £50 eat out vouchers
• Quarterly team nights out
• Opt-in for private medical after probation

If you feel like this is a team you would like to be a part of, please click apply today.

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.

While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.

We’re working with a forward-thinking client who is looking for a Customer Service Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.

In this role, you’ll be the first point of contact for end users – making sure issues are logged, managed, and resolved within agreed timescales. You’ll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.

There’s plenty of variety too – from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.

About you:

• Experience in a client-facing or service desk role (desirable, not essential)
• Great communication skills – written and verbal
• Strong organisation and time management
• A team player who can build positive relationships with colleagues and clients
• Passion for delivering excellent service
• Confident with Microsoft Office (Word, Excel, Outlook etc.)
• ITIL awareness would be a bonus, but not essential

Don’t worry if you don’t tick every box – our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.

What’s on offer

• Competitive Salary
• Hybrid working (home and office)
• Private medical insurance (after probation)
• Pension scheme (matched up to 5%)
• Life cover
• Shopping discounts and wellbeing support
• Cycle to Work scheme + shower facilities at the city office
• Company-paid travel and accommodation for training/meetings when needed

Why apply?
This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.

Customer Service Agent

Key Information

This role comes with a basic salary of £21,941 per annum plus benefits (including RI Rewards, bonus scheme and the opportunity to earn more money with our company grading scheme)

Rentokil Initial, are a FTSE 100 Group with a small-company feel. We are not your typical Call Centre - we want our staff to enjoy working here and you'll find our people to be honest, approachable and outwardly friendly; whether it's first thing in the morning or on their way home.

Expected OTE: £3,800 per annum, with bonus and commission schemes available after probationary period

Working hours: 40 hour contract working Flexible hours Monday to Friday from 0800 - 1800 

Location: Hybrid working at our Birmingham Bromford Lane office, you will be expected to work at our office 2 days per week

The Role

You will be a key member of our Contact Centre team, responsible for providing world-class level service to our customers. You will be responsible for taking inbound calls and making outbound calls resolving a range of customer queries in your section alongside colleagues, working together towards your combined goals. You will be the first point of contact for all new, existing and prospective customers,providing service through your learnt understanding of all business services, products and procedures, resolving as many issues as possible at the first point of call.

Requirements

Key Requirements

• Ideally you will have experience working in a call centre or customer service environment however this is not essential
• Ability to work from home, this includes a dedicated workspace with suitable internet connection 
• Strong communication skills, both oral and written
• Consistent achiever who is motivated to achieve targets
• Ability to use initiative and make decisions quickly
• Someone who is open to change and innovation
• Computer literate with a good typing speed and someone who is comfortable using multiple systems

Benefits

Benefits Include

• Monthly bonus scheme of up to £1 20 per annum after probationary period
• Enrolment to our company contributory pension scheme
• Salary grading following completion of your probation period, we pride ourselves on offering our employees the opportunity for progression at a pace that is right for them
• RI Rewards - provides access to cashback and discounts from 3,000+ retailers
• Refer a Friend - to work for Rentokil Initial (can earn up to 000)
• Long service recognition  - which includes an extra five days of annual leave entitlement following the completion of five years of service
• Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends. 
• Excellent training and support from day one

A Company Putting “People First” 

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 88 countries and providing services that protect people and enhance lives.  Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting. 

As a business we focus on the Right People, doing the Right Things and in the Right Way.  We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.  

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

Customer Service Agent - CVC

Key Information

This role comes with a basic salary of £21,941 per annum plus benefits (including RI Rewards, bonus scheme and the opportunity to earn more money with our company grading scheme)

Rentokil Initial, are a FTSE 100 Group with a small-company feel. We are not your typical Call Centre - we want our staff to enjoy working here and you'll find our people to be honest, approachable and outwardly friendly; whether it's first thing in the morning or on their way home.

Expected OTE: £3,800 per annum, with bonus and commission schemes available after probationary period

Working hours: 40 hour contract working Monday to Friday 9am until 6pm, we can also offer 37.5 hours per week and some part time hours may be considered, please note salary would be pro rata for these hours

Location: Hybrid working at our Birmingham Bromford Lane office, you will be expected to work at our office 2 days per week

The Role

You will be a key member of our CVC Contact Centre team, responsible for providing world-class level service to our customers. You will be responsible for making outbound calls in order to obtain feedback from our customers on how they feel our service has been delivered. You will be provided with a script to use whilst doing this and you will be responsible for making calls across all of our RI businesses. 

Requirements

Key Requirements

• Ideally you will have experience working in a call centre or customer service environment however this is not essential
• Ability to work from home, this includes a dedicated workspace and good internet connection
• Strong communication skills, both oral and written
• Consistent achiever who is motivated to achieve targets
• Ability to use initiative and make decisions quickly
• Someone who is open to change and innovation
• Computer literate with a good typing speed and someone who is comfortable using multiple systems

Benefits

Benefits Include

• Monthly bonus scheme of up to £ 920 per annum after probationary period
• Enrolment to our company contributory pension scheme
• Salary grading following completion of your probation period, we pride ourselves on offering our employees the opportunity for progression at a pace that is right for them
• RI Rewards - provides access to cashback and discounts from 3,000+ retailers
• Refer a Friend - to work for Rentokil Initial (can earn up to 000)
• Long service recognition  - which includes an extra five days of annual leave entitlement following the completion of five years of service
• Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends. 
• Excellent training and support from day one

A Company Putting “People First” 

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 88 countries and providing services that protect people and enhance lives.  Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting. 

As a business we focus on the Right People, doing the Right Things and in the Right Way.  We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.  

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

• Lead and manage a team of customer service representatives to meet performance targets.
• Provide ongoing coaching, training, and development to team members.
• Handle and resolve complex customer escalations and complaints effectively.
• Monitor team performance, analyze data, and implement strategies for improvement.
• Ensure adherence to company policies, procedures, and service standards.
• Contribute to the development and implementation of customer service strategies.
• Foster a positive, supportive, and customer-focused team culture.
• Collaborate with other departments to ensure a seamless customer experience.
• Prepare performance reports and present findings to management.

• Proven experience in a customer service role, with at least 2 years in a team lead or supervisory capacity.
• Excellent leadership, coaching, and motivational skills.
• Strong understanding of customer service principles and best practices.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Ability to analyze performance data and implement improvement strategies.
• Proficiency in CRM systems and customer service software.
• Experience with hybrid work environments and remote team management is advantageous.
• High school diploma or equivalent; a degree in Business or a related field is a plus.
• Commitment to delivering outstanding customer service.

• Proven experience in a customer service role, with significant experience in a supervisory or lead capacity.
• Strong understanding of customer service principles and best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in CRM software and helpdesk ticketing systems.
• Experience in training and coaching customer service staff.
• Ability to manage escalations and resolve complex customer issues.
• Customer-focused mindset with a commitment to service excellence.