1640 Customer Service jobs in Coventry

Driver Customer Service Representative

Location : Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR
Salary : £27,560 to £1,304 per annum, Depending on Experience + Excellent Benefits!
Contract : Full-time, Permanent (Job Share opportunities available: 19.5 hours per week, with shift/rota availability required). 
Benefits : MML Salary Sacrifice Pension, 23 Days Annual Leave + Bank Holidays & Free travel on Tram & NX Bus for you and your partner

We’re getting ready to roll out our next big adventure expanding the network to Dudley and Brierley Hill and we’re looking for passionate, people-focused individuals to climb aboard!

At West Midlands Metro, we’re proud to play a vital role in keeping the West Midlands moving.

Our trams connect people to work, education, and everyday life and now, as our network grows, so does our team.

We’re on the lookout for new Tram Drivers to join us in the coming months as we prepare for this exciting new chapter. If you’re ready for a career change, a fresh challenge, or simply want to be part of something that makes a real impact, West Midlands Metro is your next stop. All aboard!

Your Career would be on the Right Track…

West Midlands Metro is the driving force behind modern, sustainable urban transport in the vibrant heart of England. Our exciting £1.2 billion pansion programme means we’re growing, with new stops opening to Wolverhampton and Dudley in the next 12 months.

We’re proud to have won Tram Operator of the Year at the UK National Transport Awards – and we want you to join our award-winning team as we embark on this thrilling new chapter.

What You’ll Get Up To:

As a Tram Driver, your responsibilities include:

• Driving trams safely and efficiently across our expanding network.
li>Communicating clearly with passengers during travel disruptions.
• Reporting any safety-critical concerns promptly and accurately.
• Ensuring all passengers hold a valid ticket or pass.
• Delivering exceptional service that is safe, reliable, and sustainable.

What You’ll Need To Be A Star In Your Role:

To be successful, you’ll need:

• To be aged 21 or over (due to insurance requirements).
• A calm, professional demeanour and the ability to thrive under pressure.

Why Join Us on This Journey

At West Midlands Metro, we’re passionate about growth, sustainability, and making a real impact on the community.

Whether you’re seeking full-time hours or a flexible job share role, we’ve got the perfect fit for you.

We’ll provide all the training you need to steer your way into this new adventure – and we’ll support you every step of the way.

Take the first step, toward your exciting new career today! Mind that gap!

Click APPLY now to join the West Midlands Metro team and be part of a brighter future in urban transportation!

No agencies please.

This vacancy will remain open for up to 6 weeks from the date of publication. However, please note that we reserve the right to close the posting earlier if we identify suitably qualified candidates to move forward in the selection process.

Join our Team as a Customer Service & Sales Representative ( A valid driver's licence and access to reliable transportation ) - Full time only

Are you a dynamic and results-driven individual with a passion for sales? Do you thrive on meeting new people and building lasting relationships? If so, we have an exciting opportunity for you!

As a Customer Service & Sales Representative , you will:

• Engage with p.

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Title:  Customer Service Representative (3 Months FTC)

Salary:  Dependent on experience

Working hours: Monday - Thursday 8:30am - 5:00pm and Friday 8:30am - 2:00pm (37.5 hours per week)

Location:  Leicester, Leicestershire

VH Talent is collaboratively working with a leading engineering organisation, to appoint a Customer Service Representative.

The Customer Service Representative will play an instrumental role, in being the primary contact for all internal and external customers. Handling customer accounts, answering enquiries, processing orders, investigating complaints and providing solutions, to ensure a seamless service is delivered at all times.

Are you a customer focused individual who prides themselves in going above and beyond to deliver an exceptional service to your client-base? If so, apply today!

***Please note this is a site based role not hybrid

The Customer Service Representative Role:

• Deliver an excellent service to the company’s client-base by handling all incoming customer enquiries and managing the customers accounts from initial engagement of enquiry through to purchase and then aftercare
li>Ensure working to the company’s standards and policies by adopting and striving for continuous improvement < i>Monitor, report and manage forecasting of contract with sales, by liaising with internal departments such as the Demand Planner, to effectively manage Sales and Operations Planning
• Manage orders, including reviewing and entering orders, and handling general inquiries related to existing orders
• Engage cross-functionally and externally to handle escalations and optimise prioritisation when resources are limited.
• Compliance management on customer delivery related declarations and approvals
• Ensure quality compliance by recording operational customer concerns and coordinating resolutions internally
• Managing receivables, including supporting the finance team in initiating operational credit requests and securing approvals in line with the current Delegation of Authority
• Support with driving sales, retaining customers and achieving business growth plans by achieving targets and working to department KPI’s
< i>Support the department with other duties as the business requires

You’ll Need:

< i>Previous experience of operating within a customer service environment
• Excellent administration skills and attention to detail
• Good problem solving skills with the ability to use own initiative to provide solutions
• Adopts a proactive approach and able to manage own workload to drive tasks to completion
• Able to build excellent working relationships both internally and externally
• Experienced of working to KPI’s, SLA’s and department targets
• Previous experience of working in a Manufacturing or Engineering setting would be highly advantageous
• Proficient in Microsoft packages; Word, Outlook and Excel

What’s in it for you:

< i>3 Month FTC with potential to become permanent
• 25 Days annual leave + Bank Holidays (pro rata for FTC)
• Early finish Fridays
• Onsite subsidised canteen
• Health and wellbeing activities
• Employee Assistance Program
• Free onsite parking
• Company pension

VH Talent, your Permanent and FTC Recruitment Partner!

Customer Service 
Up to £30,000
Leicester, Hybrid
Full Time, Permanent 
 
We are working with a progressive SaaS business in Leicester who are looking for a Customer Service professional to join their growing team.
This is a fantastic opportunity for someone who enjoys variety in their role, with a mix of sales support, finance administration, and customer success tasks. You will be at the heart of the business, helping to keep everything running smoothly, supporting key departments, and ensuring clients receive the best possible experience.
 
The role: 

• Provide daily administrative support to Accounts, Sales, and Central Marketing teams
• Support the sales team by chasing contracts, agreements, and onboarding paperwork
• Keep CRM systems updated and accurate
• Escalate technical issues to the relevant internal teams when required
• Act as the first point of contact for portal-related queries from Members 
• Support Marketing with campaign administration and coordination
• Assist with general administrative tasks and ad-hoc duties
• Carry out data entry and audits to ensure integrity and compliance
• Handle overflow support calls and log outcomes in the CRM

The candidate:

• Hands-on admin experience, ideally in accounts, sales, or marketing
• Comfortable using CRM systems and picking up new tools quickly
• A proactive attitude
• Strong eye for detail and pride in delivering accurate work
• Great communicator, confident with both written and verbal conversations
• Organised and able to juggle multiple tasks at once 
• Customer-focused mindset, happy working with people inside and outside the business

What’s on offer: 

• Salary up to £30,000
• Income Protection & Life Insurance
• Enhanced pension scheme
• 28 days annual leave bank holidays
• Sick pay scheme
• Flexible benefits package

Interested? Click ‘Apply’ today!

 

Customer Service
Location: Birmingham
Pay Rates: £13.42 to £31.37 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 20/10/2025
Hours: 37.5hrs (5 days over 7, including weekends and bank holidays)
Training: Full-time, 100% attendance required for the first 6 weeks

Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.

As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.

As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
This is more than a call handler role - it's a chance to make a real difference, every single shift.

We're looking for individuals who can:
* Communicate clearly and empathetically under pressure
* Think critically and follow structured processes
* Type at least 50 words per minute with 98% accuracy
* Stay composed in emotionally challenging situations

You'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.

Shift Patterns
We offer a variety of shift options to suit different lifestyles.

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time and may include evenings.

Full Training & Career Progression
You'll receive comprehensive training and ongoing support. Within six months, you'll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required.

Rewards & Benefits:
* Competitive pay & overtime opportunities
* Career development opportunities
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday

Application Process
1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
3. Pre-employment Checks (DBS & references)

Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Representative, Vehicle Support (Pivotal)

London, UNITED KINGDOM

As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT.  United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.

At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.

At THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles, directly to your door. Whether it's a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it’s an experience.

Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an impact in two innovative, growing companies - all under one roof.

Requirements

Are you able to engage with customers to provide a truly great service? If so, come and join the Pivotal team within the Vehicle Support Department. 

To contribute to a scaling business, you will need to display a great work ethic and be able to work independently. 

One of your main responsibilities will be reviewing vehicle condition reports and discussing with customers, where necessary to avoid escalated disputes.

We are seeking applications from candidates with proven experience in providing direct telephone and online customer services, ideally within a similar environment. 

Although this role is mainly based from home, there is a requirement for occasional travel to our offices in central London (Old Street).

Working within the Member Vehicle Support Department, you will;

• Prioritise and process customer enquiries submitted by telephone, email, live chat or instant message.
• Review vehicle condition reports. 
• Communicate to customers any vehicle collection charges, negotiating where necessary to avoid escalated disputes.
• Understand and operate within the framework of the BVRLA guidelines. 
• Support customers with any vehicle issues they may experience, such as a breakdown or accident. 
• Investigate and resolve customer queries quickly and patiently.
• Maintain thorough and accurate customer record-keeping at all times. 
• Liaise with retailers within the JLR network, insurance companies and repair shops as necessary. 
• Work as part of the broader Sales and Member Services team to provide proactive customer support.

Skills & Experience

• Excellent written and verbal communication skills required (fluent in English, both written and verbal).
• Friendly, patient and able to work in a fast-paced environment.
• Determination, diplomacy, and excellent interpersonal skills.
• Customer Service experience.
• Ideally, would be aware of the vehicle inspection/appraisal process and have knowledge of BVRLA fair wear and tear standards.
• Negotiation and influencing skills.
• Strong IT skills.
• Extreme attention to detail and accurate record-keeping.
• Excellent time management skills with the ability to work to deadlines. 
• Ability to prioritise workload based on customer requirements.
• React quickly and efficiently with both internal and external issues. 
• Be a critical thinker and use initiative to solve problems.
• Experience in the automotive industry is strongly desirable, but not mandatory.

Benefits

What we offer

• Permanent contract
• Hybrid working Environment
• Company Pension
• Annual bonus
• 25 days annual leave (an extra day off a year for your birthday)
• 2 paid days off for volunteer work
• Life assurance at 4 x base salary
• Healthcare Cashback Plan
• Competitive Salary with discretionary bonus scheme
• Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars

By applying to this position, you agree to allow InMotion Ventures Ltd (Abbey Road, Coventry, CV3 4LF, ) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission our end client.

We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.

We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.

Here’s a link to our privacy policy . In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data. If you have not heard back from us within 3 weeks, please assume your application has been unsuccessful.

Do you have experience in a customer focused administrative environment? Do you consider yourself to be IT literate? Are you based in or around Coalville?

If the answer is "Yes", then Holcim are looking for someone like you to join as a Customer Service and Logistics Representative, to support the sales order team. The team is undergoing a pivotal change, providing an exciting time for a new team member to be part of developing a new way of working. The successful applicant will be someone who considers themselves to be a team player, open minded and resilient.

Role - Customer Service and Logistics Representative

Pay - 12.60ph

Location- Holcim, Bardon Hill, Coalville LE67 1TD (100% office based)

Shift pattern- Mon-Fri, 40 hours per week, 08:00-17:00 (1 hour unpaid break daily)

Duration- 6 months initially with the view to extend or offer a permanent position based on good performance

Start date - ASAP (within 1-2 weeks)

Responsibilities:

• Accepting orders via telephone from new and existing customers
• Accepting orders via an online portal
• Managing the input of orders and ensuring availability of product
• Offering customer support to stakeholders
• Communicating with internal and external contacts in a clear and efficient manner
• Providing resolutions to all queries raised
• Signposting stakeholders in the right direction for queries you are unable to resolve
• Handling any complaints in a quick and effective manner
• Collaborating data into IT systems

Experience needed:

• Prior experience in a customer facing administrative role
• Capacity to operate with minimal supervision
• Strong IT literacy skills with MS Office
• Experience with in house IT systems
• Confident telephone manner
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Great attention to detail
• Open minded towards change, new processes and improvement initiatives

Benefits:

• Advice and editing on your current CV
• Dedicated team throughout your journey within the role
• Paid holiday
• Exclusive online services including restaurant and retail discounts
• Chance to receive 300* for referring a friend
• Opportunity for progression into permanent roles
• Competitive rates of pay

Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements.

All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry.

Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in residential environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying