40 Customer Service jobs in Craigavon District

Customer Service Advisor

Belfast

25600 & Performance Bonus & Company Bonus

Office Hours and Hybrid post probation of 2 days in the office

Are you passionate about making a difference? Do you like to work in a customer centric environment?

If so, we are looking for Customer Service Advisors based in Belfast !

Duties of this Customer Service Advisor role:

You will play a pivotal role in ensuring customers receive exceptional service.

From processing orders to addressing customer queries, your dedication will contribute to a seamless customer experience.

Key Responsibilities of this Customer Service Advisor role:

• Customer-Centric Approach: Prioritise the customer in every interaction

• Handling a high volume of incoming calls with precision and enthusiasm
• Order Processing: Skillfully manage orders and address delivery-related questions
• Collaboration: Work closely with internal colleagues and departments to ensure top-notch service

This role requires excellent interpersonal skills, both verbal and written, with the ability to communicate effectively. Excellent listening skills and the ability to understand the needs of others are key requirements. You will need to bring a results-oriented mindset and be computer literate.

Please apply online for an immediate interview!

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Customer Service Assistant/Receptionist – £13.10p/h PAYE - Belfast, BT15

Working 5 days out of 7, Mon – Sun.  Typical shifts are 8-4 or 12-8.

Immediate Start - Weekly Pay

We are currently seeking a temporary Reception & Customer Service Assistant to serve as the initial point of contact for residents at this luxury student accommodation. Your warm and friendly demeanour will be crucial in building strong relationships and creating a welcoming atmosphere.

The role will include responding to day-to-day inquiries from residents, managing busy situations with ease, handling difficult customers effectively, managing parcels and mail, answering and directing phone calls, and providing outstanding customer service. Your goal will be to exceed customer expectations and establish a strong connection with each resident to understand and meet their needs.

Key Requirements:

• Prior experience in customer service is essential
• Confident and proactive
• Experience in administrative and reception duties is preferred
• Confident and proactive
• Customer-focused with experience in a service-oriented environment
• Excellent organisational and communication skills, with the ability to multi-task

This is a temporary role that start immediately and includes weekends. Apply now for immediate consideration!

(RitzRecEmpBus)

• Previous experience in a customer service role, with at least 2 years in a team lead or supervisory capacity.
• Demonstrated ability to motivate and coach a team to achieve performance goals.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with CRM software and customer service tools.
• Strong understanding of customer service principles and best practices.
• Ability to handle escalated customer complaints and resolve issues effectively.
• Organized and detail-oriented, with the ability to manage multiple tasks.
• Experience in a hybrid work environment is a plus.

• Lead, train, and motivate a team of remote customer service representatives to achieve performance targets.
• Handle escalated customer inquiries and complaints, providing timely and satisfactory resolutions.
• Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
• Monitor customer service channels (phone, email, chat) to ensure prompt and accurate responses.
• Analyze customer feedback and service data to identify trends and areas for improvement.
• Create and maintain customer service knowledge bases and FAQs.
• Collaborate with other departments to resolve customer issues effectively.
• Conduct performance reviews and provide coaching to team members.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Contribute to the development of customer service strategies and initiatives.
• Stay updated on product knowledge and company policies to provide accurate information.

• Proven experience in a customer service role, with at least 2 years in a supervisory or lead capacity.
• Demonstrated ability to lead and motivate a team effectively, preferably in a remote setting.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in customer service software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A customer-centric approach with a passion for delivering outstanding service.
• Experience in training and coaching customer service staff.
• Proficiency in using remote collaboration tools.
• High school diploma or equivalent required; further education or certifications in customer service or management are a plus.

• Lead, mentor, and coach a team of customer service representatives to achieve performance goals.
• Monitor team performance, provide regular feedback, and conduct performance reviews.
• Handle escalated customer issues and complaints, ensuring prompt and satisfactory resolution.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Train new team members on products, services, and customer service protocols.
• Ensure the team meets service level agreements (SLAs) and key performance indicators (KPIs).
• Analyze customer feedback and service data to identify trends and areas for improvement.
• Contribute to the development and refinement of customer service processes and policies.
• Foster a positive and supportive team environment.
• Collaborate with other departments to resolve customer issues efficiently.

• Previous experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Strong understanding of customer service principles and best practices.
• Ability to motivate and inspire a team to achieve high performance.
• Experience with CRM software and customer service ticketing systems.
• Proficiency in data analysis and reporting.
• Ability to work effectively in a hybrid work environment.
• Customer-focused mindset and a passion for delivering exceptional service.
• Relevant certifications in customer service or leadership are advantageous.

• Lead, coach, and mentor a team of customer service representatives.
• Monitor team performance, provide feedback, and conduct regular performance reviews.
• Ensure adherence to customer service standards and company policies.
• Handle complex customer inquiries and escalated issues with professionalism and efficiency.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Manage workforce planning and scheduling to ensure adequate coverage.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Train new team members and conduct ongoing training for existing staff.
• Collaborate with other departments to resolve customer issues and improve processes.
• Maintain accurate customer service records and reports.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Excellent leadership, coaching, and motivational skills.
• Strong communication, interpersonal, and problem-solving abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk systems.
• Ability to remain calm and professional under pressure.
• Understanding of customer service principles and best practices.
• Experience in training and performance management.
• Strong organizational and time management skills.
• A passion for delivering outstanding customer service.

Customer Service Sales Advisor Belfast

Salary: ?£27,880 to £1,480 OTE - 5,480 basic + Uncapped Commission
Location: Belfast (On-Site)
Job Type: Full-Time, Permanent
Shifts: 40 hours per week between 8am - 8pm, Monday to Sunday.

Are you a natural communicator with a passion for sales? Do you thrive in a fast-paced environment and love exceeding targets? If so, we want to hear from you!

We're looking for aCu.

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PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS WHO ARE CURRENTLY RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON-SITE TRAINING FOR THE ROLE

Brook Street Recruitment is working on behalf of our client to recruit telephone ( Merchant Support Specialists ) Customer Service Advisors on a full time and permanent basis.

As a Merhchant Support.

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