1588 Customer Service jobs in Cross Gates

• Harrogate Based
• £26,750 - £28,750 per annum, dependent on experience
• Hybrid Working available after probation (3 days in-office per week)
• 24 Days Holiday + Bank Holidays
• Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
• Ongoing Professional Development

Due to the nature of our roles, candidates must have a permanent and unrestricted Right to Work in the UK , residing within a commutable distance to Harrogate . Please note that our client cannot offer visa sponsorship .

THE OPPORTUNITY

Our client is a well-established and fast-growing business with a reputation for helping big-name brands deliver exceptional customer journeys. We are supporting the business in their search for several driven individuals to join their Customer Experience Team .

The successful candidates will have a genuine ability to connect with customers and will be responsible for dealing with and responding to inbound enquiries , with the aim of triaging to the appropriate team .

This is an evolving role so the responsibilities may increase or decrease in line with business needs, however your key responsibilities will include:

• Responding to all incoming automotive enquiries to qualify leads , establish requirements and progress to the appropriate team (internal or external) if appropriate.
• Appropriately representing the client you’re assigned to in all customer-facing communication.
• Building authentic connections with customers, through genuine conversations.
• Logging all communications and outcomes accurately on the CRM system (Salesforce ).
• Organising vehicle demonstrations with the relevant automotive retailer when necessary.

SKILLS AND EXPERIENCE

• Experience in a customer-facing role preferably within a telephone-based environment.
• Confident communicator with a strong and engaging phone presence.
• Resilient and self-motivated.
• Strong attention to detail with solid admin and process-following skills.
• A forward-thinking and proactive attitude, with a drive to further develop your career.
• Naturally curious and can demonstrate an ability to build strong rapport with customers in this way.

This role offers a unique opportunity for an individual to establish themselves within a lucrative and progressive industry, with a view to progressing their career within an ethical and growing business. Please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Matt Pallister on the number listed on our website: wearemarmion.com.

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

• Respond to customer inquiries promptly and professionally across various channels.
• Provide information about products and services.
• Process customer orders and manage account details.
• Resolve customer complaints and issues efficiently.
• Escalate unresolved issues to senior staff or relevant departments.
• Maintain accurate customer records and interaction logs.
• Identify opportunities to improve customer satisfaction.
• Adhere to company policies and procedures.

• Previous experience in customer service is desirable but not essential.
• Excellent communication and listening skills.
• Strong interpersonal abilities and a friendly demeanour.
• Proficiency in using computers and standard office applications.
• Ability to multitask and manage time effectively.
• A proactive approach to problem-solving.

• Respond to customer inquiries and resolve issues via phone, email, and live chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer problems and offer effective solutions.
• Process orders, returns, and exchanges according to company procedures.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate departments or supervisors.
• Maintain a high level of customer satisfaction.
• Adhere to quality assurance standards and service level agreements.
• Contribute to team goals and continuously improve customer service processes.
• Identify and suggest improvements for products and services based on customer feedback.

• High school diploma or equivalent; associate's degree is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in computer usage and experience with CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• Patient, empathetic, and customer-focused attitude.
• Ability to adapt to changing processes and technologies.

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

Join Our Team as a Customer Service Representative!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you to shine!

About the Role:
We are seeking a motivated Customer Service Representative to be the first point of contact for our valued clients in the Financial Institution & Insurance sector. This is a temporary contract for 3 months, with the possibility of extension. Your primary responsibility will be to manage incoming calls, ensuring each customer feels heard and valued.

Key Details:

• Contract Type: Temporary (3 months, with potential for extension)
• Hours: Monday to Friday, 9 AM - 5 PM
• Location: Just a 10-minute walk from the train station
• Industry: Financial Institution & Insurance

What You'll Do:

• Answer incoming calls promptly and professionally.
• Provide accurate information and resolve customer inquiries effectively.
• Maintain a positive and cheerful demeanour, even in challenging situations.
• Document interactions in a clear and concise manner.
• Collaborate with team members to enhance customer experience.

What We're Looking For:

• Previous call centre experience is a must!
• Strong communication skills with the ability to connect with customers.
• A friendly and enthusiastic approach that embodies our commitment to excellent service.
• Ability to multitask and manage time efficiently.
• A proactive attitude and willingness to learn.

Why Join Us?

• Be part of a dynamic team that values your contributions.
• Gain valuable experience in the financial and insurance sectors.
• Enjoy a supportive work environment that encourages growth.
• Potential for contract extension based on performance.

If you're ready to take the next step in your career and make a difference in the lives of our customers, we want to hear from you!

How to Apply:
Send your resume and a brief cover letter highlighting your relevant experience to (insert application email/website). Don't miss out on this opportunity to join an organisation that celebrates your skills and dedication!

Get ready to make a positive impact-apply today!

We can't wait to welcome you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.

Client Details

Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.

Description

• Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
• Ensure all relevant data is accurately recorded in the CRM system.
• Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
• Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
• Develop proficiency in product costing and pricing using the company price list.
• Provide support and act as a deputy for Sector Managers during their absence.
• Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
• Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
• Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
• Issue Purchase Orders for goods and transportation as required.
• Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
• Adhere to the company's Quality Assurance procedures.
• Facilitate effective communication across departments to maintain high levels of customer satisfaction.
• Fully understand client needs, build strong relationships, and provide excellent customer support.
• Report and resolve any problems or complaints promptly.
• Understand team roles and provide cover when necessary.
• Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
• Generate Certificates of Conformity as per company protocols when needed.
• Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
• Maintain the warehouse schedule for incoming goods and outbound shipments.
• Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.

Profile

A successful Customer Support professional should have:

• Previous experience in a similar role.
• Strong knowledge of export/supply chain.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• Problem-solving abilities and a customer-focused mindset.
• Attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Competitive salary of approximately 26,000 to 28,000 per annum.
• Supportive work environment.
• On site parking
• 24 days annual leave
• Benefits package