1381 Customer Service jobs in Cross Hills
Customer Service Representative
Posted 4 days ago
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Job Description
Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.
Client Details
Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.
Description
As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.
You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.
The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.
Administrative duties will also be involved and keeping customer records updated.
Profile
Previous customer service/sales order processing experience
Confident telephone manner and excellent communication skills
A keen eye for detail and organisation
The ability to work in a fast paced environment
Able to work as part of a team and independently
Job Offer
Salary of 27000+ reputable manufacturing business in Wakefield+ fabulous name within their market leading business within this area+ excellent training and support+ good progression and development opportunities+ central location+ free parking+ excellent benefits+ family feel team and culture+ exciting time to join the business+ immediate interview
Customer Service representative
Posted 14 days ago
Job Viewed
Job Description
Job Title: Customer Service Advisor
Location: Rochdale
Type: Temporary to Permanent
Pay Rate: £12.31 per hour / £24,000 per annum
Hours: 37.5 hours per week
Working Pattern: Tuesday to Saturday, 09:00-17:00 (Saturday is work from home)
Initial Training: 2 weeks, Monday to Friday, 09:00-17:00
Role Purpose
To deliver a consistently positive and professional customer experience by building strong relationships with customers and representing our brand with care, clarity, and empathy.
Key Responsibilities:
- Respond to customer enquiries promptly and accurately via phone, email, and web chat
- Understand customer needs and assist them in using product features effectively
- Log customer returns and replacements with detailed and accurate information
- Identify and report trends in faulty products to support continuous improvement
- Maintain customer databases with relevant technical issues and conversation history
- Monitor and respond to customer feedback and complaints on social media
- Provide clear guidance on product functionality and usage
- Share customer insights, feature updates, and solutions with the wider team
- Ensure all enquiries are followed up and resolved in a timely manner
- Collect and relay customer feedback to product and marketing teams
What We're Looking For
This is a customer-facing role where being polite, professional, and compassionate is essential. The ideal candidate will also have:
- Strong interpersonal and communication skills
- The ability to work collaboratively in a fast-paced team environment
- A calm and confident approach to handling complex queries
Essential Requirements
- Minimum 1 year of experience in a similar online customer service role
- Excellent written and verbal communication
- Strong problem-solving and multitasking abilities
- Patience and professionalism with challenging customer situations
- Familiarity with Freshdesk or similar CRM/ticketing platforms
- Courier search and complaint handling experience (desirable but not essential)
Key Performance Indicators
- Increased customer satisfaction and retention
- Enhanced brand reputation through excellent service
- Growth in positive feedback and referrals
Health & Safety Responsibilities
All employees must:
- Follow all company safety, hygiene, and environmental procedures
- Understand and manage job-related risks
- Immediately report any issues or unsafe conditions
- Contribute to ongoing health and safety improvements
Please apply only if has relevent experince.
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
We are currently recruiting for a Customer Service Care Representative to join our customer support team at our head office located in Heywood.
**Working Hours:** Monday to Friday on rolling shifts 8:00 - 16:30, 8:30 - 1700, 9:00 - 1730. Weekend work might be required to meet customer demands at our busiest time.
The role consists of working with one of our depots and being a customer service contact for each customer at that depot. You will be our 1st point of contact via telephone or email to deal with delivery queries, chasing of bookings, ETA's and pods.
Each customer has a service KPI you will be responsible for maintaining that KPI and escalation when necessary any repeat issues and under performance of a KPI. You will work side by side our cold stores and transport ensuring the customer is serviced correctly and communicating efficiently.
**In this role you will:**
+ Plan and coordinate multiple orders across several customers daily.
+ Support the day-to-day transportation operations, including shipment planning, load consolidation, and the import/export process. Provide customer support for Lineage Transportation Team.
+ Maintain commitment and positive relationship with customers.
+ Resolve any issues
+ Collecting and analysing customer feedback
+ Set pick up's/delivery appointments based on service and schedule requirements.
+ Interface with customer base to facilitate problem resolution and improvement opportunities.
+ Ensure carrier/customer accessorial costs are communicated timely.
+ Monitor carrier performance and recommend routing changes as needed.
+ Evaluate carrier alternatives and tender freight based on cost/service requirements.
**What are we looking for?**
+ Professional customer services and organisation skills
+ Strong eye for attention to detail
+ Excellent verbal and written communication skills
+ Self-motivated, team player with the ability to use own initiative
+ Administration skills - Knowledge on warehouse system software
+ Good numeracy and literacy skills
+ PC Literate including MS
+ Knowledge of customer care in shipping and transportation
**What's in it for me?**
+ A permanent opportunity with a direct employer; we will not employ you through an agency.
+ Opportunity to develop a career within an industry leading global company.
+ Free onsite car park.
+ Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice.
**Why Lineage?**
We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.
At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.
Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.
We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.
**Benefits**
As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us - plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won't go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.
Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.
More vacancies in the Netherlands ( sure which role is right for you? Let us do the work! Share your contact information and a resume or CV. A member of our recruiting team will reach out to you to explore roles we think could be a good match.
At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world.
Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day.
Working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain.
If you are having trouble applying, contact our Human Resources team here: Contact Us | Lineage Logistics ( Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is one of the world's leading temperature-controlled logistics companies. Driven by our core values, we're reimagining the global food supply chain.
Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company's leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company's annual list of the World's Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.
As part of the Lineage family, you'll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.
Customer Service Representative
Posted 8 days ago
Job Viewed
Job Description
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
**Contract:** Permanent
**Location** : Leeds, LS11 5BD
**Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend.
**Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
Customer Service Representative
Posted today
Job Viewed
Job Description
- Harrogate Based
- £26,750 - £28,750 per annum, dependent on experience
- Hybrid Working available after probation (3 days in-office per week)
- 24 Days Holiday + Bank Holidays
- Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
- Ongoing Professional Development
Due to the nature of our roles, candidates must have a permanent and unrestricted Right to Work in the UK , residing within a commutable distance to Harrogate . Please note that our client cannot offer visa sponsorship .
THE OPPORTUNITY
Our client is a well-established and fast-growing business with a reputation for helping big-name brands deliver exceptional customer journeys. We are supporting the business in their search for several driven individuals to join their Customer Experience Team .
The successful candidates will have a genuine ability to connect with customers and will be responsible for dealing with and responding to inbound enquiries , with the aim of triaging to the appropriate team .
This is an evolving role so the responsibilities may increase or decrease in line with business needs, however your key responsibilities will include:
- Responding to all incoming automotive enquiries to qualify leads , establish requirements and progress to the appropriate team (internal or external) if appropriate.
- Appropriately representing the client you’re assigned to in all customer-facing communication.
- Building authentic connections with customers, through genuine conversations.
- Logging all communications and outcomes accurately on the CRM system (Salesforce ).
- Organising vehicle demonstrations with the relevant automotive retailer when necessary.
SKILLS AND EXPERIENCE
- Experience in a customer-facing role preferably within a telephone-based environment.
- Confident communicator with a strong and engaging phone presence.
- Resilient and self-motivated.
- Strong attention to detail with solid admin and process-following skills.
- A forward-thinking and proactive attitude, with a drive to further develop your career.
- Naturally curious and can demonstrate an ability to build strong rapport with customers in this way.
This role offers a unique opportunity for an individual to establish themselves within a lucrative and progressive industry, with a view to progressing their career within an ethical and growing business. Please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Matt Pallister on the number listed on our website: wearemarmion.com.
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
Customer Service Representative
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries promptly and professionally across various channels.
- Provide information about products and services.
- Process customer orders and manage account details.
- Resolve customer complaints and issues efficiently.
- Escalate unresolved issues to senior staff or relevant departments.
- Maintain accurate customer records and interaction logs.
- Identify opportunities to improve customer satisfaction.
- Adhere to company policies and procedures.
- Previous experience in customer service is desirable but not essential.
- Excellent communication and listening skills.
- Strong interpersonal abilities and a friendly demeanour.
- Proficiency in using computers and standard office applications.
- Ability to multitask and manage time effectively.
- A proactive approach to problem-solving.
Customer Service Representative
Posted today
Job Viewed
Job Description
As a Customer Service Representative, you will handle customer queries via phone, email, and chat, ensuring a positive and satisfactory experience. Your responsibilities include troubleshooting problems, providing information, processing returns or exchanges, and escalating complex issues when necessary. The ideal candidate possesses excellent communication skills, a patient and empathetic demeanor, and a strong ability to multitask and resolve problems effectively. You should be proficient in using customer relationship management (CRM) software and have a genuine desire to help people. This role requires self-motivation, excellent time management skills, and the ability to work independently while contributing to a collaborative remote team environment. This is an excellent opportunity to build a career in customer support with a growing company, offering flexibility and development.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot customer problems and offer effective solutions.
- Process orders, returns, and exchanges according to company procedures.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate departments or supervisors.
- Maintain a high level of customer satisfaction.
- Adhere to quality assurance standards and service level agreements.
- Contribute to team goals and continuously improve customer service processes.
- Identify and suggest improvements for products and services based on customer feedback.
Qualifications:
- High school diploma or equivalent; associate's degree is a plus.
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in computer usage and experience with CRM software.
- Ability to work independently and manage time effectively in a remote setting.
- Patient, empathetic, and customer-focused attitude.
- Ability to adapt to changing processes and technologies.
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Customer Service Representative - Uncapped Commission
Posted today
Job Viewed
Job Description
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Accrington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…
Customer Service Representative - Uncapped Commission
Posted today
Job Viewed
Job Description
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Accrington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…
Customer Service Representative - Uncapped Commission
Posted today
Job Viewed
Job Description
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Accrington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…