1165 Customer Service jobs in Crowborough
Customer Service Apprentice
Posted 13 days ago
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Job Description
Do you want to jump-start your career while earning a well-regarded qualification?
Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity.
We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion.
As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems.
The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all.
This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning.
On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies.
It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible.
We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans.
With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £,300.
Main responsibilities:
- Develop and build knowledge of the Customer Service area by completing the apprentice pathway
- Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.
- Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.
- Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.
- Attend and contribute to team meetings with team, peers and colleagues.
- Complete customer service level 3 apprenticeship.
Skills / Qualifications / Experience
- Achieved GCSE Maths and English at Grade 4/C (or equivalent)
- Excellent computer abilities
- You'll have a passion for serving others and providing the best service
- Good time management skills supporting you to complete the apprenticeship
- Be self-assured conversing with others and engaging with new and different individuals
- Be goal-focused and like overcoming difficulties
Skills / Qualifications / Experience
- Experience and understanding of the importance of excellent customer satisfaction
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
- To apply for this position, please submit your CV on our career's website.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
Starting at 8,000 increasing to 4,810 over 24 months
Customer Service Advisor
Posted 13 days ago
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Job Description
Are you seeking a team that shares your passion for providing excellent customer service?
Are you a determined individual? Do you enjoy setting goals for yourself?
If so, this is a chance you won't want to pass up.
This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers.
No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible.
The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £,000 on average and up to ,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan.
Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well.
In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about.
This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team.
Main responsibilities:
- Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
- Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
- Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
- Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
- Attend and contribute to team meetings with team, peers and colleagues.
- To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.
Skills / Qualifications / Experience
- Achieved GCSE Maths and English at Grade 4/C (or equivalent)
- Commitment to providing excellent customer service
- Dedication to finding the best solutions to problems
- Excellent computer abilities
- Outstanding writing and vocal communication abilities
Skills / Qualifications / Experience
- Previous customer service / call centre experience would be advantageous
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
- To apply for this position, please submit your CV on our career's website.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
4,810.59 starting salary + bonus
Customer Service Executive
Posted 13 days ago
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Job Description
A great company in central Brighton are looking for a Customer Service Executive to join them. They offer a great range of benefits as listed below and as a company they offer a professional service to their clients and customers. The Brighton office is modern and vibrant, great place to work.
The customer service role involves administration, customer service via phone calls, webchat and emails and working with multiple systems so excellent customer service skills, the ability to problem solve and being able to remain calm under pressure is key as well as having a good technical aptitude for databases, Google Drive and Microsoft Office.
As a Customer Service Executive you will:
- Work with customers on the phone, via live chat and email to help them use and understand the service and the data provided, working within set SLAs
- Handle general client queries and monitor / handle external and internal emails
- Place customer orders using multiple and sometimes complex systems
- Learn and maintain product and service knowledge
- Set up client accounts and provide support to new customers including quotations
- Promote existing and new products and services where required
Skills & experience required:
- Previous phone / office based customer service experience ideally
- Good computer literacy and administration skills
- High attention to detail and good accuracy levels
- An aptitude for problem solving
- Previous experience with Google Drive, technical systems and CRM systems is a strong advantage
Salary, hours & company benefits:
- 25,260 per annum
- Monday to Friday 9am to 5.30pm
- Flexible working - hybrid with 3 days per week in the office and 2 from home
- 25 days holiday plus public holiday plus Birthday day off and option to buy or sell holiday
- Share incentive plan
- Pension scheme
- Life assurance scheme
- Income protection plan
- Comprehensive discounts at major retailers
- Wellbeing centre
- Access to free health and fitness classes and other perks
- Volunteer days
Wild Recruitment Ltd T/A First Recruitment Services are acting as an Employment Agency in relation to this vacancy.
Customer Service Executive
Posted 13 days ago
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Job Description
Customer Service Executive
Hybrid Flexibility
North Kent
Are you a professional Customer Service candidate with B2B experience?
If so, then continue reading, this could be the ideal role for you!
Our client is seeking a motivated and dependable customer service candidate with excellent communication skills and experience in a B2B role. This is a fantastic opportunity to join a reputable business that values its employees!
Details of this Customer Service Administrator position include:
- Act as the first point of contact for all customers via email and telephone. li>Communicating with customers to gain a deeper understanding of their businesses and needs.
- Processing customer orders and returns in a timely manner.
- Support internal teams by providing quotes and appropriate documentation.
- Update the internal CRM system with accurate information of customers’ records. < i>Managing fleet contracts, including processing orders and instructions as appropriate.
- Assisting the sales team in building and maintaining strong customer relationships while identifying cross-selling opportunities.
- Managing fleet fittings as and when required.
- Any other ad hoc duties as and when required.
To bag yourself an interview for this role you will have/be:
- Previous B2B customer service experience.
- Computer literate with knowledge all MS packages. li>Able to make independent decisions and prioritise own workload.
- Able to adhere to deadlines and timeframes.
- Excellent communication skills.
- Able to build and maintain stable relationships.
- Strong organisation skills.
- Flexible and methodical.
This is a great opportunity work within a company who are willing to contribute to development of their employees and full training will be provided.
My client also offers a generous benefits package including a generous discretionary bonus, pension scheme, death in service and 25 days AL + BH (Increasing within service).
If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!
This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.
Customer Service Coordinator
Posted 13 days ago
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Job Description
Customer Service Coordinator
Hours: Full time, (Mon- Friday) 8.00 am – 5 pm
Salary: £25,522 a year + Benefits
Location: Eastbourne – Free parking
We are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.
As a wheelchair provider, Ross Care, work in partnership with the NHS to supply the necessary equipment to support people in their day to day life which can make a significant impact in giving people the confidence to live more independently.
The Role:
Customer Service Coordinator:
- Communication – Responsible for answering daily calls and emails in a courteous/friendly manner.
- Communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases.
- Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing suitable delivery/collection/service time.
- Responsible for scheduling, updating and closing the orders within set time frames.
- Appointments – To assist with the arrangement of booking appointments with the clients, next of kin, carers, suppliers.
- Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and colleagues.
- Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clinical areas of the customer service.
- Hardware – Ensure that the IT equipment is maintained and functional. Responsible for the safekeeping of your own computer.
- General – Responsible for helping out in required area of the customer service. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.
Undertake the job in line with Ross Care competencies as follows:
- Achieves business results and adds value to the service
- Focuses on internal and external customers
- Builds and maintains effective teamwork with colleagues
- Embraces change , stay calm and professional at all times
- Perform duties according to all Company policies, procedures and instructions.
This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor or manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.
About you:
- Strong experience within a similar busy and fast paced environment with telephone customer service experience being beneficial
- Excellent communication skills and ability to empathise. Calm under pressure.
- Previous administration and diary management experience is advantageous
- Professional and confident manner over the telephone and via email.
- Good attention to detail, accuracy and be able to multitask.
- Competent IT skills with an ability to learn new systems
- Qualified to GCSE level or equivalent
- An enthusiastic, motivated , positive and approachable individual who strives to succeed.
What can we offer you?
- Permanent, full-time contract after probationary period ( 6 months)
- 25 days holiday FTE , (plus Bank Holidays)
- Company Pension Scheme
- Life Assurance
- Free on-site parking
INDLS
Customer Service Coordinator
Posted 1 day ago
Job Viewed
Job Description
Customer Service Coordinator
Hours: Full time, (Mon- Friday) 8.00 am – 5 pm
Salary: £25,522 a year + Benefits
Location: Eastbourne – Free parking
We are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.
As a wheelchair provider, Ross Care, work in partnership with the NHS to supply the necessary equipment to support people in their day to day life which can make a significant impact in giving people the confidence to live more independently.
The Role:
Customer Service Coordinator:
- Communication – Responsible for answering daily calls and emails in a courteous/friendly manner.
- Communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases.
- Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing suitable delivery/collection/service time.
- Responsible for scheduling, updating and closing the orders within set time frames.
- Appointments – To assist with the arrangement of booking appointments with the clients, next of kin, carers, suppliers.
- Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and colleagues.
- Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clinical areas of the customer service.
- Hardware – Ensure that the IT equipment is maintained and functional. Responsible for the safekeeping of your own computer.
- General – Responsible for helping out in required area of the customer service. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.
Undertake the job in line with Ross Care competencies as follows:
- Achieves business results and adds value to the service
- Focuses on internal and external customers
- Builds and maintains effective teamwork with colleagues
- Embraces change , stay calm and professional at all times
- Perform duties according to all Company policies, procedures and instructions.
This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor or manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.
About you:
- Strong experience within a similar busy and fast paced environment with telephone customer service experience being beneficial
- Excellent communication skills and ability to empathise. Calm under pressure.
- Previous administration and diary management experience is advantageous
- Professional and confident manner over the telephone and via email.
- Good attention to detail, accuracy and be able to multitask.
- Competent IT skills with an ability to learn new systems
- Qualified to GCSE level or equivalent
- An enthusiastic, motivated , positive and approachable individual who strives to succeed.
What can we offer you?
- Permanent, full-time contract after probationary period ( 6 months)
- 25 days holiday FTE , (plus Bank Holidays)
- Company Pension Scheme
- Life Assurance
- Free on-site parking
INDLS
Customer Service Advisor
Posted 1 day ago
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Job Description
CUSTOMER SERVICE ADVISOR
MONDAY - FRIDAY: 9AM – 5PM
£25,416 PER ANNUM
People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone, Kent on a permanent basis.
This is a fantastic opportunity offering an amazing annual salary and room to grow and progress.
Benefits
- Permanent position
- Free parking
- Friendly supportive team
- Modern working env.
WHJS1_UKTJ
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Customer Service Advisor
Posted 1 day ago
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Job Description
Barker Munro recruitment is pleased to be able to offer this exciting opportunity within the insurance industry for someone who can demonstrate experience within customer service and/or sales.
Are you a confident communicator with a knack for problem-solving and a passion for delivering exceptional service? Join a respected insurance brokerage and become the voice the clients trust.
An exciting oppo.
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Customer Service Advisor
Posted 2 days ago
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Job Description
Customer Service Advisor
Location: Dorking, Surrey
Salary: £30,000 per annum + quarterly team bonus
Hours: Monday to Friday, 8:00am - 5:30pm (30-minute lunch break)
Contract: Permanent, Full-time
We're looking for a Customer Service Advisor to join a busy automotive client in Dorking. This is an exciting opportunity for someone with excellent communication and organisational skills who enjoys deliverin.
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Customer Service Coordinator
Posted 9 days ago
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Job Description
Customer Service Coordinator
Hours: Full time, (Mon- Friday) 8.00 am 5 pm
Salary: £25,522 a year + Benefits
Location: Eastbourne Free parking
We are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals .
WHJS1_UKTJ