1241 Customer Service jobs in Cwmbrân
Customer Service Representative
Posted today
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Job Description
In this role, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience with our client's services. You will need to be an excellent communicator, patient, and have a genuine desire to assist customers with their needs.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and online chat.
- Address and resolve customer complaints and issues efficiently and effectively.
- Provide accurate information about products and services.
- Guide customers through processes and troubleshoot common problems.
- Maintain detailed and accurate records of customer interactions and transactions.
- Escalate complex issues to the relevant departments or team leads.
- Contribute to customer satisfaction by delivering exceptional service.
- Process orders, forms, applications, and requests.
- Identify opportunities to improve the customer experience.
- Work collaboratively with team members to share best practices.
Qualifications:
- Previous experience in customer service or a related field is highly desirable.
- Exceptional communication and interpersonal skills.
- Strong problem-solving capabilities and the ability to think on your feet.
- Proficiency in using customer service software and general computer skills.
- Ability to work independently and manage time effectively in a remote environment.
- A positive and empathetic approach to customer interactions.
- Reliable internet connection and a suitable home working environment.
- Flexibility to work varied hours as per the part-time schedule.
Customer Service Representative
Posted 1 day ago
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Job Description
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom s.
WHJS1_UKTJ
Customer Service Representative/Receptionist
Posted 8 days ago
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Job Description
My client, a market leader within their industry, are currently seeking a professional and personable Front of House / Customer Service Coordinator to join them on a permanent basis. This role is perfect for someone who enjoys creating a welcoming first impression while keeping operations running smoothly in a fast-paced environment.
Role and Responsibilities:
- Greet visitors and handle front desk duties
- Coordinate meeting rooms, events, and catering
- Answer phones and respond to customer enquiries
- Providing general administrative support
- Ensuring a welcoming and professional environment
Essential Skills:
- Friendly, polished communicator with strong organisational skills
- Confident with Microsoft Office and quick to learn new systems.
- Calm under pressure, proactive, and a genuine team player
- Friendly, polite, and organised
- Previous experience is helpful but not essential
Package:
- 26,000 per annum + great benefits
- Summer and Christmas social events
- Ability to grow within a corporate business
Customer Service Representative- Bristol
Posted today
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U-Drive are hiring! We have an great opportunity for a dynamic Customer Service Representative to join our committed team in Bristol. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.
About the Role
Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.
Role Responsibilities
- Generating quotes based on customer requirements and managing bookings
- Confirming vehicle bookings and customer needs through phone calls
- Administering Rental Hire Contracts
- Utilizing internal systems for creating and processing vehicle bookings
- Verifying customer ID and making decisions based on insurance requirements
- Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale
- Checking vehicles in and out with customers, explaining terms of the hire
- Handling payments, processing refunds via credit cards, cash, and online payment methods
- Managing customer queries and complaints both over the phone and face-to-face
- Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
- Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops
- Assisting with deliveries and collections of vehicles when required
- Assisting with vehicle valeting when necessary
Requirements
About You
The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.
- Full clean UK driving license
- Positive "Can do" attitude
- Ability to thrive in a fast-paced, changing environment
- Strong team player
- Commitment to providing excellent customer service
- Excellent telephone manner and communication skills
- Ability to work under pressure and meet deadlines
- Resilience in handling customer queries and complaints
Benefits
About Us
Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.
What We Offer
- 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
- Training and development opportunities
- Discounts at 3,000+ stores
- Free eye tests
- On-site parking where available
- Competitive pension
- Employee discount across U-Drive branches
- Employee Wellbeing Program
Customer Service Representative - Technical Support
Posted today
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Job Description
Key responsibilities include actively listening to customer queries, accurately recording details of inquiries, and escalating complex issues to the appropriate departments when necessary. You will need to maintain a high level of product knowledge to provide accurate information and troubleshooting advice. The role also involves managing customer accounts, updating databases, and following communication procedures, guidelines, and policies. A commitment to continuous improvement and contributing to team goals is essential. The successful candidate will possess excellent communication and interpersonal skills, a patient and empathetic approach, and the ability to work efficiently in a fast-paced environment. Previous experience in a customer service or technical support role is highly desirable, as is familiarity with CRM software. Join us and be the friendly voice that helps our customers navigate their technical challenges.
Customer Service & Sales Representative
Posted 1 day ago
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Job Description
Join our Team as a Customer Service & Sales Representative ( A valid driver's licence and access to reliable transportation ) - Full time only
Are you a dynamic and results-driven individual with a passion for sales? Do you thrive on meeting new people and building lasting relationships? If so, we have an exciting opportunity for you!
As a Customer Service & Sales Representative , you will:
Engage with p.
WHJS1_UKTJ
Temporary Customer Service Representative - Valid DBS required
Posted 1 day ago
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Job Description
Temporary Customer Service Representative - Cardiff
£13.50 per hour plus accrual of holiday pay
4 months
Monday to Friday - 8.45am - 4.45pm - office based
Valid DBS required
Starting 18th August 2025
Are you personable and have a can-do attitude and willingness to go the extra mile? Can you cope effectively under pressure, be patient, professional and adaptable?
Should you have demonstrable experience .
WHJS1_UKTJ
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Customer Service Advisor
Posted today
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Where: Cardiff
Full time: Permanent
Salary: £25,087 rising to £5,684 at 9 months in role, plus incentives
Hourly Rate: 2.82
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25 82 after 9 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
Customer Service Advisor
Posted today
Job Viewed
Job Description
Where: Cardiff
Full time: Permanent
Salary: £25,087 rising to £5,684 at 9 months in role, plus incentives
Hourly Rate: 2.82
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25 82 after 9 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
Customer Service Advisor
Posted today
Job Viewed
Job Description
Where: Cardiff
Full time: Permanent
Salary: £25,087 rising to £5,684 at 9 months in role, plus incentives
Hourly Rate: 2.82
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25 82 after 9 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family