1852 Customer Service jobs in Dagenham

Do you have excellent customer service experience and seeking a new role?

We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented.

The role is paying 12.50 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role.

You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. This role could also become Stand-by position.

Responsibilities:

• Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment.
• Separate those applicants with special appointments.
• One hour a day will be required to work outside greeting applicants/visitors
• Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room.
• Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not.
• Check all applications to make sure they are complete.
• This role will require lifting of boxes of documents for transportation
• Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable).
• Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time.
• Provide other information assistance to the pavilion-visiting public as necessary.
• Ensure that public are treated fairly and professionally
• Respond to any crowd control emergency and alert Mission guards as appropriate
• Ensure uniform is clean and of proper fit
• Maintain pleasant and positive attitude when dealing with the public
• Adhere to the security rules established by the Mission
• Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager
• Take action to improve service as necessary
• Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager
• Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager.
• This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided.
• The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them.

Why work with Adecco:

• 20 days annual leave 8 days bank holiday
• Perks at work - discount vouchers and points to spend
• Support program with 24/7 helpline
• Eye care vouchers
• Competitive pension scheme

If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Willis Owen is a part of the Moneyfarm Group, a pan-European digital wealth manager with more than 130,000 active investors (and growing quickly) and over €5 billion invested on our platform.

Willis Owen itself has over 20 years of experience in helping UK investors make smarter financial decisions. Known for its customer-first approach, Willis Owen provides a trusted platform, expert insights, and a wide range of investment solutions designed to empower individuals to take control of their financial future. By combining Willis Owen’s heritage of client trust with Moneyfarm’s cutting-edge digital solutions, we are uniquely positioned to deliver long-term value, innovation, and peace of mind to our customers.

 About the role

We are looking for a proactive and experienced Customer Service Representative who is passionate about delivering exceptional customer care and contributing to the success of the Willis Owen team. This role is central to maintaining and growing our reputation for outstanding customer service, supporting both clients and colleagues across the business.

You will act as a trusted point of contact for customer and administrative support, confidently handling complex queries and ensuring smooth day-to-day operations. To succeed, you will need a passion for learning about our products and services, the ability to remain solutions-oriented under pressure, and the drive to continuously improve processes.

We are seeking someone who shows empathy, attention to detail, and initiative — someone who thrives in a fast-paced environment, supports less experienced team members, and is committed to going above and beyond for customers.

Key Responsibilities

-    Handle all incoming customer queries, issues and requests via phone, email, secure message and live chat to a high standard; make outbound calls where necessary

-    Deliver exceptional customer service by responding to inquiries empathetically, professionally, and in a timely manner

-    Troubleshoot and provide technical support to customers with product and service issues

-    Raise, track and resolve support tickets, ensuring customer satisfaction before closure

-    Investigate and resolve customer dissatisfaction and escalate where appropriate

-    Process forms and life event documents accurately

-    Assist customers with account registration, online account management and related queries

-    Maintain accurate and up-to-date customer information in the CRM system

-    Collaborate with the administration team at Embark and other departments to ensure queries are resolved promptly

-    Support continuous improvement by sharing customer feedback and identifying opportunities to enhance services

-    Mentor and support less experienced team members to build collective knowledge and performance

-    Stay up to date with company products, services, compliance policies, and attend relevant training/development sessions

-    Adhere to company compliance, AML and Data Protection policies, and work in line with FCA expectations

-    Ensure all work complies with company policies and the Health and Safety at Work Act 1974

There may be additional activities to be undertaken from time to time in order to maximise the contribution to Willis Owen’s goals and objectives.

Requirements

-    Proven experience in a customer service role, ideally in financial services (desirable but not essential)

-    Excellent verbal and written communication skills, with a customer-focused and empathetic approach

-    Strong organisational skills and ability to manage time effectively in a fast-paced environment

-    Confidence to handle complex queries independently and collaboratively

-    Computer literacy, including knowledge of CRM systems and Microsoft Office packages

-    Strong problem-solving skills with a proactive, solutions-oriented mindset

-    Ability to remain calm, professional, and approachable when dealing with complaints or sensitive issues

-    Attention to detail with strong multitasking skills and accuracy in record-keeping

-    Ability to work with little or no supervision as well as being part of a team

-    Commitment to confidentiality and handling sensitive information appropriately

-    Minimum 2:1 degree (preferred)

At eSalon, we’ve transformed the way people experience at-home hair color. Our licensed colorists create custom, salon-quality formulas made to order and delivered straight to each client’s door. With millions of unique color combinations, we bring personalization, professional results, and confidence to clients around the world.

We are looking for a bilingual French speaking Customer Service Representative to join our team. If you’re a native French speaker with strong English skills, this fully remote role (based in the UK and reporting to our UK/EU Customer Service Manager) could be the perfect fit.

We’re seeking someone who is empathetic, persuasive, and a natural communicator—someone who can build strong connections with customers, turn challenges into solutions, and ensure every interaction is a positive one. In this role, your ability to engage with clients will not only reduce churn but also provide meaningful insights into our products, services, and overall customer experience.

This is a remote, full-time position; however, you must be based in the UK and will be required to travel to our London Office for occasional trainings and team-building events, so candidates must be local to the area.

Responsibilities:

• Working in a call center environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU.
• Provide customer service via many channels including phone, email, and chat in both English and French.
• Retain clients in accordance with company requirements and customer needs.
• Meet and exceed individual goals.
• Document client interactions accurately.
• Communicate ongoing retention activity and progress.
• Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary.
• Other duties as required.

Requirements

• 1+ years customer service or call center experience
• Native French speaker whose also fluent in English (reading, writing, speaking)
• Top notch phone presentation skills.
• Active experience utilizing CRM systems to document daily calls, meetings, and activity is required.
• Must be organized, self-motivated, driven, and have an appetite to succeed.
• Consistent track record of retaining a high percentage of clients.
• Excellent writing skills.
• Stable work history.
• Highly motivated & energetic.
• Flexible and able to thrive in a fast paced, high growth environment.
• Must be able to commute to the London office occasionally for training and team-building events.
• Must be authorized to work in the UK and perform the role from within the UK.

Benefits

• £32,500 annual Salary 
• Full Time Standard Benefits
• Pension
• 28 Days Holiday 
• Fully remote position 
• Rewarding culture & work / life balance

At eSalon, we’ve transformed the way people experience at-home hair color. Our licensed colorists create custom, salon-quality formulas made to order and delivered straight to each client’s door. With millions of unique color combinations, we bring personalization, professional results, and confidence to clients around the world.

We are looking for a bilingual German speaking Customer Service Representative to join our team. If you’re a native German speaker with strong English skills, this fully remote role (based in the UK and reporting to our UK/EU Customer Service Manager) could be the perfect fit.

We’re seeking someone who is empathetic, persuasive, and a natural communicator—someone who can build strong connections with customers, turn challenges into solutions, and ensure every interaction is a positive one. In this role, your ability to engage with clients will not only reduce churn but also provide meaningful insights into our products, services, and overall customer experience.

This is a remote, full-time position; however, you must be based in the UK and will be required to travel to our London Office for occasional trainings and team-building events, so candidates must be local to the area.

Responsibilities:

• Working in a call center environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU.
• Provide customer service via many channels including phone, email, and chat in both English and German.
• Retain clients in accordance with company requirements and customer needs.
• Meet and exceed individual goals.
• Document client interactions accurately.
• Communicate ongoing retention activity and progress.
• Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary.
• Other duties as required.

Requirements

• 1+ years customer service or call center experience
• Native German speaker whose also fluent in English (reading, writing, speaking)
• Top notch phone presentation skills.
• Active experience utilizing CRM systems to document daily calls, meetings, and activity is required.
• Must be organized, self-motivated, driven, and have an appetite to succeed.
• Consistent track record of retaining a high percentage of clients.
• Excellent writing skills.
• Stable work history.
• Highly motivated & energetic.
• Flexible and able to thrive in a fast paced, high growth environment.
• Must be able to commute to the London office occasionally for training and team-building events.
• Must be authorized to work in the UK and perform the role from within the UK.

Benefits

•  £32,500 annual Salary 

• Full Time Standard Benefits
• Pension
• 28 Days Holiday 
• Fully Remote position 
• Rewarding culture & work / life balance

Customer Services - 30k, permanent position, hybrid working (3 days in the office). Location, Dartford, Kent.

Responsibilities:

• To provide technical and systems support both the Customer Service team and UK Fleet Contracts as well as customer service. This will involve developing relationships with the team and customers across the board.
• Provide exceptional administration, systems and technical support to the customer service, dealing professionally, empathetically, and efficiently with all queries and complaints.
• To learn more about the products and better understand needs and requirements of installations and provide solutions.
• To provide highest level of admin and technical support to customers and the team
• Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries.
• Accurate processing of orders in a timely manner, handling any special instructions as appropriate.
• Processing of customer returns.
• Support the field sales teams in providing quotes and documentation as required and arranging vehicle fittings.

Required experience:

• 3+ years proven customer services experience
• Business to Business (B2B) experience
• Strong systems capabilities
• Have an appetite to explore and understand Technical/product/electronic products and devices. Inquisitive for knowledge on this subject.

My client is a large and rapidly expanding Engineering company looking for a Customer Service expert.

If you are interested in the role, please 'APPLY' and submit your CV for immediate consideration.

Customer Service - Broadband Advisor

28,000

Monday to Friday, 9:00am - 5:30pm

Location Requirement: Must be local to Brent

We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.

Key Responsibilities:

As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:

• Handling customer enquiries via phone and email, covering billing, contracts, and general account support
• Processing orders, returns, and equipment replacements
• Guiding new customers through the onboarding process, ensuring smooth setup and clear communication
• Addressing and resolving complaints with empathy and professionalism
• Collaborating with internal teams (technical support, operations) to deliver a cohesive customer experience

What we're looking for:

• Previous experience in customer service, administration, or operations (telecoms/broadband experience is a plus, but not essential)
• Strong communication skills: confident, clear, and approachable both verbally and in writing
• Excellent organisational skills and attention to detail, with the ability to juggle multiple tasks
• Comfortable using systems to manage orders, returns, and maintain accurate records
• A proactive team player who's dependable and ready to pitch in wherever needed

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Service - Broadband Advisor

£28,000

Monday to Friday, 9:00am - 5:30pm

Location Requirement: Must be local to Brent

We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.

Key Responsibilities:

As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:

• Handling customer enquiries via phone and email, covering billing, contracts, and general account support
• Processing orders, returns, and equipment replacements
• Guiding new customers through the onboarding process, ensuring smooth setup and clear communication
• Addressing and resolving complaints with empathy and professionalism
• Collaborating with internal teams (technical support, operations) to deliver a cohesive customer experience

What we're looking for:

• Previous experience in customer service, administration, or operations (telecoms/broadband experience is a plus, but not essential)
• Strong communication skills: confident, clear, and approachable both verbally and in writing
• Excellent organisational skills and attention to detail, with the ability to juggle multiple tasks
• Comfortable using systems to manage orders, returns, and maintain accurate records
• A proactive team player who's dependable and ready to pitch in wherever needed

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.